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Freelancer.com Complaints Page 23 of 26

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1:06 pm EST
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Freelancer.com dealing with freelancer.com has been an enormous hassle

Dealing with freelancer.com has been an enormous hassle. From absurd limitations to unwarranted fees, freelancer.com is the absolute worst website for both employers and freelancers. use odesk.

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scratchycat
Wichita, US
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Mar 27, 2013 3:03 pm EDT
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It is the same story told over and over by many other people who are still waiting to get paid.

http://www.realscam.com/f10/freelancer-com-withholds-my-money-1281/index4.html#post50137

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J McLure
Livingston, US
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Mar 24, 2013 7:50 pm EDT

I needed a website built and I posted it on Freelancer seeking bids. I received many offers, The one I wanted to use asked for more time to provide a proposal and I granted it. He never got back to me and the bidding closed without my making an award. On Thursday out of the clear blue I got an email from Freelancer recommending I hire a named freelancer. I ended up re-listing the project for bids and they came in right and left. After some discussions, I selected one, worked out the details and made the award for $2, 000.00 with established milestones. Using PayPal, I deposited $2, 000.00 into my account on Freelancer. When I tried to escrow $400.00 to set up the first milestone payment, I found that my $2, 000.00 had been frozen by Freelancer. I checked my PayPal account and found that they had in fact paid my $2, 000.00 deposit to Freelancer and withdrawn $2, 047.39 from my bank account. I tried to withdraw my money from Freelancer and was informed I needed to pass a security process. I provided the requested information and then the system locked up on me. I was unable to get any information from Freelancer and was left with no option but to dispute the charge with PayPal to recover my money. Almost instantly, Freelancer sent me a notice advising they would not be able to refund my money unless I closed my PayPal dispute against them. Like I fool. I closed the dispute. I contacted Freelancer again and asked for my refund. I was informed the refund could not be made as they needed further information. I asked what they needed and was told to wait for the correct Freelancer department to contact me. I asked when they would contact me and was told that the correct department would need to provide me with that information. After several hours of going around in circles and getting nowhere, I tried to file another claim with PayPal. The written response was that due to the fact that I had settled my claim with Freelancer, I could not re-file with PayPal. I then contacted PayPal by phone and was put in touch with one of their fraud investigators. I was informed the matter would be cleared up in 12 - 24 hours. It's now been 15 hours and I'm still waiting.

So, as it stands right now. Freelancer has stolen $2.047.39 from me. My website is not being built. The nice freelancer I was contracting with to do the job is sitting on his hands with empty pockets.

What really gets me is I can't even contact anyone at Freelancer to discuss the situation and seek a solution. All I can get is some one at Freelancer texting messages to me that I need to wait to be contacted by the correct department.

As far as I'm concerned, Freelancer is out to cheat both the people paying money to get a job done as well as the individual wanting to do the work.

I'm not about to let these Freelancer steal over $2, 000.00 from me when all I was doing was using their "service" to get a project I needed done.

I'm very proud of the fact that I've been able to write this without using some of the words and names I wanted so badly to use.

I have both the time and the resources to obtain justice and prevent Freelancer from cheating me out of over $2, 000.00 they have taken from my bank account without out providing ANYTHING in return.

I hope others can learn from my mistake and avoid falling into Freelancer's trap and having their money stolen.

My name is John V McLure, I live in Athens, Texas, My email address is jmclure@aol.com. My phone number is [protected]. Oh, and my wife is an attorney. :)

Thanks for listening. Contact me if you need any information or would like to join me in stopping this abuse.

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scratchycat
Wichita, US
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Mar 23, 2013 4:01 pm EDT
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There are blogs, sites and reviews with many, many complaints about this company and their business practices. For those of you who feel you have been ripped off, please join in the Class Action Suit against freelancer.com https://docs.google.com/forms/d/1Pyago5bDnXuACv4qvAFSAspFgTLUqBjNJIaIazI1o50/viewform

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1:14 pm EST
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Freelancer.com just don't have anything to do with them

Absolutely ghastly. Just don't have anything to do with them. You have been warned! Whatever you do, don't sign up with them or give them your email, they won't leave you alone and you can't unsubscribe (they ignore it when you try). Then they will keep sending you emails asking for feedback, even when you've given them feedback. Infuriating, frustrating to be treated like a number.

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2:07 pm EST
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Freelancer.com project fees are non-refundable whether a project is complete, incomplete, canceled or re voked

I've been charged for 100$ just for winning a project where a client never shown, there were no any warnings or me being agree with this condition, sure they do have agreement according to which they actions are legit, but it just unfair! Also they said that they could help to resolve any issue but in fact they stay aside saying that they just introduce you to employer and they don't care what happened next, it's their's official policy:

Project fees are non-refundable whether a project is complete, incomplete, cancelled or re voked. This serves as the introduction fee for the employer and the freelancer. It is likewise for the purpose that contact details would be allowed to be given by both parties immediately. Our role as an online venue is already fulfilled when the the employer and freelancer meet, agree on and work on a project.

Note that Freelancer.com is an online venue for employers and freelancers to meet and work on a project. What will happen upon acceptance of the project is beyond our scope of support neither do we get involved in the transactions and interactions between employers and freelancers. It's our part to introduce the two parties but the project's success still lies only between the employer and freelancer.

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ArianaPP
Auckland, NZ
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Dec 10, 2017 5:12 pm EST
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I'm facing the same problem. This is very sad. I'm a freelancer, I won a bid on a project $250, and they deduct fees of $25USD something. The employer hasn't given me any works and I have a feeling that he is not going to pay me at all. It was very hard to win a bid since I'm a new freelancer with no reviews rating, I try to bid with the minimum amount so that I would get an opportunity to work on projects and build up my review rating.

Feelancer.com want freelancers to pay for subscription fees of $49 per month and they don't want to take any responsibility for the outcome of the projects.

The employer ran away and now I have a $25USD debt in my account :(
I also paid a lot of money trying to get their certificate to prove that I have the skills needed, spent over USD$30 something :(
I spoke to the support person from feelancer.com but they're not going to refund me at all.

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ajay dubey
IN
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Sep 30, 2017 3:44 pm EDT

I have faced same problem I have accepted the project and client gone away. very bad service

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ixxxx
CN
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Mar 04, 2013 1:01 pm EST

1) UI is bad and hard to use, how to say, no good user experience, eg, inbox, message
2) too high fee, I am member of RAC and I had already start a project on RAC, but RAC was by Freelancer, I and my all Project was move to the freelancer, the Fee of RAC only %15, but the Freelancer will be double, and the fee was apply on my project that was win on RAC indeed! I think that the site should keep old contact that start on RAC, bad rule on the site,

summary, will not work on the site although I got good reviews, since I had worked on RAC long time, but have to forgot it now

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10:48 am EST
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First of all freelancer.com has no phone number that is hint number 1 not to use them. They also have horrible customer service. Today i just found out that they tried charging my credit card 5, 118.01 i have no idea why and they dont even care. Plus they gave a freelancer 100.00 on top of it today claiming it was over a project he did and he didnt even do...

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10:54 am EST
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Freelancer.com I know the kind of scam they are working on

The experiences here are of 'workers' ... people who have done some work, and expect to be paid. They lose their money for fraudelent reasons. Yes, their hard-earned money.

But what do you say to users who want to have some work to be done? What, when they deposit some fund, then suddenly their project get cancelled or something, , , again for some fraudulent reason. They dont even bother to tell you!

If you want your money back ... damn!

Mine is a story of such a case. My freelancer.com user id is jmathew256. I happen to be a 'Standard' user - this means, I am charged 24.95 US dollar per month to have my projects executed.

After I deposit my money, and even 'complete' a project. The money is still there in my account.

Result? The freelancer I was working, who has knowledge of the confidential information of the project (as with any project) is now threatening me to publish them if I do not release the funds.

I find, all of a sudden my account is 'limited' - and unable to transfer or withdraw my funds.

You guys can test it yourself:
1. Open a freelancer.com account
2. Deposit some money
3. Try withdrawing back.
Just try, and you'll come across tons of reasons why you cannot have your money back.

Now I know the kind of scam they are working on.

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4:04 am EST
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Freelancer.com starts automatically upgrading your membership to 50$ a month without your consent

Useless site... Starts automatically upgrading your membership to 50$ a month without your consent... And don't give back the money.
Cheap frauds..!

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brightmoontr
BG
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Jun 14, 2014 7:27 am EDT

YOU ALL MAKING STORY, YOU DONT HELP, MY MONEY STUCKED ON MY ACCOUNT PLUS HAD A DISPUTE NEALY 1 MONTH BUT NO RESULT...PLEASE DO NOT TYPE HERE AS IF YOU HELP PEOPLE...I AM SO REGRET THAT I REGISTER YOUR SITE AND GOT VERY LOW VALUE BY YOU PLUS MY MONEY...

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WillCfromfreelancer.com
PH
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Apr 27, 2014 9:45 am EDT

Hello martinsyro,

This is Will from Freelancer.com and I would like to help you with what had happened on your account. Please shoot me an email at willc@freelancer.com with the details of your concern along with your username and let me see what I can do for you.

I look forward to hearing from you.

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martinsyro
Parksville, CA
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Apr 20, 2014 7:32 pm EDT

Every single time I post a project on freelancer.com they upgrade my membership without my consent and start withdrawing money from my PayPal account. This has happened 3 times. I will never use freelancer.com again.

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am.ronnie
Anderson, US
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Jul 28, 2013 11:01 pm EDT

Don't use Freelancer.com (BIG SCAM)
You sent a payment of $10.49 USD to FREELANCER INTERNATIONAL PTY LTD
(support@freelancer.com)

I never authorized freelancer site to deduct any money or I was never notified earlier that the site is going to deduct the money until i logged in to my paypal account., they implemented a membership upgrade fee of 10.49 without my concern.

I'm worried whether my money will be credited back or not, How to remove the paypal details from freelancer website. Please someone suggest.

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Peo Lekare
Guadalajara, MX
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Jul 26, 2013 9:03 am EDT

Happened to me as well. Outrageous. I never bought any services from them (and won't do that now, that is for sure). Complaint has been filed with PayPal. This is outright fraud.

Per Otto Lekare

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valeriescottfreelancer
PH
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Jan 29, 2013 7:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi Daliue, I'm Valerie Scott from Freelancer.com. I found your complaint regarding an account upgrade and would gladly assist you. If you want, you may send to me your user name so I can help in fixing your problems as soon as possible. I hope to hear from you soon.

Kind regards, Valerie

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12:20 pm EST

Freelancer.com they do not care about the ultimate end user: the freelancer

They do not care about the ultimate end user: the freelancer. They charge both sides (project creators and project bidders) and will do whatever it takes to keep the money they squeeze out of both ends.

Example #1: If you put in a bid and are accepted, then do work and are not paid (partially your fault for not creating milestones and handing in the 100% completed work before being paid, sure..), they do not give a hoot whether you get paid. Even when you complain to them about an employer not paying you, they gladly place the blame back on you and don't lift a finger to punish the thief either in the form of a negative review (you aren't allowed to leave one if the project is never marked as "complete") or any other punitive measure.

Example #2: If you accept a project that is set to earn you, say, $500 dollars, 10% is instantly taken from you. $50. Say the employer never gets back to you, follows up, or anything even results (no work is even done, etc), you CANNOT get back your $50. You can plead them, but your pleas will surely fall on deaf ears and automatons towing the company line about the necessity of following their high and mighty "policies" .. USE THESE GUYS AS A LAST RESORT, or if you do use them, TREAD CAREFULLY!

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sam79
IN
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May 26, 2014 2:07 am EDT
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totally agreed...

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2:07 pm EST

Freelancer.com there are lot better sites - biggest is not best

I had a project that was transferred from vWorker to Freelancer without any notice. So I hae to re-leaen a new website - frustrating as this was my first project with vWorker. Fortunately I had escrowed money with vWorker, the coder did a great job and I then decided to put up a new (but similar project) on Freelancer. I paid $17 for various priviledges up front. I had only 5 bids for the new project none of whom had addressed to project details and none had the expereience.This compared to 16 who bid on vWorker all with experience. I invited my earlier worker to price the job, which he did but I could not then award the project as the site kept telling me it was not my project.
After 3 emails to support all I got were platitiudes. As I could not access my project to award it to my worker we went through a second site and the project is now underway (using Guru.com). I am still waiting for my money back and a response addressing the issue.
Farcical experience, website operation and support that will lose the Buyers and Coders that used to work with vWorker. There are lot better sites - biggest is not best!

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maxfromfreelancer
PH
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Jan 10, 2013 4:35 am EST
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Hi Chomis. My name is Max and I work for Freelancer.com. I'm sorry if this has happened to you. I'd like to help. Please send your username to max@freelancer.com and I'll assist you in resolving the issues around your account. Thank you and I hope to hear from you soon.

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2:08 pm EST
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Freelancer.com freelancer.com system failure, already paid for the project, they reversed the payment

I have been paid for a project at freelancer.com

Client selected me for asp.net application job total job price was $272.

Job had completed and I get paid by the client full payment.

But After few days later, when I log in to my account then see that they have Freelancer reversed all the money in my account to them.

Why they reversed my payment, This is clearly a fraud activity, I'm open to provide all the details, want to spread the Failed System Freelancer.com to whole, avoid freelancer as much as you can.

I want FBI to take action against Freelancer.com

Thanks

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maxfromfreelancer
PH
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Jan 10, 2013 4:33 am EST
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@cryingfreelancer777. Hello. This is Max from Freelancer.com. I came across your post here and we apologize if this has happened to you. Please send your username to max@freelancer.com and we'll look into your concerns and help you resolve them. Thank you and we hope to hear from you soon.

sumonst21
sumonst21
Dhaka, BD
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Oct 08, 2021 7:23 pm EDT
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Replying to comment of maxfromfreelancer

Hey max, your email seems no longer part of freelancer.com domain

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12:53 pm EST

Freelancer.com be aware and don't ever use them

They allow you to signup, deposit funds and to do work, as soon as you try to remove funds from your account, they limit your account and say they are holding the funds until identity proof is given, I gave all the proof they asked for and they told me that they will deposit my funds back into "the employers account" who I worked for and got the money from in the first place, whose account is coincidentally limited also, meaning that I then have to wait for them to sort their account till I can get my money, this is ridiculous, they prevent you from getting your own money and should be investigated, they have no phone number on their website to contact them. They are collecting copy's of passports and utility bills as identity proof, Please do something about this website they are thieves, stealing and withholding peoples funds purposely and making it impossible to release your funds. Freelancer, Scam, Scam, Scam, be aware and don't ever use them!

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brightmoontr
BG
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Jun 14, 2014 7:27 am EDT

YOU ALL MAKING STORY, YOU DONT HELP, MY MONEY STUCKED ON MY ACCOUNT PLUS HAD A DISPUTE NEALY 1 MONTH BUT NO RESULT...PLEASE DO NOT TYPE HERE AS IF YOU HELP PEOPLE...I AM SO REGRET THAT I REGISTER YOUR SITE AND GOT VERY LOW VALUE BY YOU PLUS MY MONEY...

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valeriescottfreelancer
PH
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Jan 29, 2013 7:50 pm EST
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Hi Wariozze, I'm Valerie Scott from Freelancer.com. I understand you're having some billing concerns and would be able to assist you. If you want, you may send to me your username so I can help in fixing your problems as soon as possible. I hope to hear from you soon. Kind regards, Valerie

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Narinderverma
Dharwad, IN
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Dec 22, 2012 12:49 am EST
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Totaly agree.

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11:53 am EST
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Freelancer.com took my hard earned $190

Hi, My user name at freelancer.com is midget. I recently won a contest, its my first job on freelancer.com, I won and buyer paid me, but freelancer.com is not paying my money saying that contest holder is not verified. WTF, why the hell you allow him to post a job if he is not verified and the contest holder is introduced to me by freelancer.com so who is responsible for my lost money.
This was my first and worse experience in doing online job. I will complaint freelancer.com to ACCC. Freelancer.com is full of crooks, they are money hungry people and every one should avoid this site.

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Update by AMARJIT_K
Dec 11, 2012 11:55 am EST

here is link to my won contest.
https://www.freelancer.com/contest/Business-Card-Design-for-Dr-Charles-11461.html

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Just Outsourcing
Olivehurst, US
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Dec 13, 2012 11:40 pm EST
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You can help others make similar complaints by defining what the ACCC is. I googled it and found a lot of irrelevant organizations.

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2:06 pm EST

Freelancer.com I will not recommending any freelancer for this site

I was working in Freelancer.com last 6 years.Last 6 month I saw their payment section is very worse.They have no protection for provider.What they do with buyer no idea.But many time I loose my money.I did work then get paid.After few days my money vanish.Freelancer saying buyer has account issue or they do something.So my money gone.I did work not get payment and freelancer get his commission.So where is protection.2nd ly most time if you go to dispute they 99% help buyer to win.

It is now very very bad site taking money from all.I am trying to leave this site and enter in elance.

I will not recommending any freelancer for this site.Even they don't have any phone no.They took my few money.

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haroon3937
Bahawalpur, PK
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Jun 02, 2014 8:56 pm EDT

you are right they are cheater

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3:15 am EST
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Freelancer.com online job scam

Report freelancer.com here:
https://www.scamwatch.gov.au/content/index.phtml/itemId/694011
This is official Australian website.

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Update by Narinderverma
Dec 12, 2012 4:43 am EST

Report freelancer.com here:
https://www.scamwatch.gov.au/content/index.phtml/itemId/694011
This is official Australian website.

here is details you need to fill the farm
company name : Freelancer Technology Pty Limited
address : Suite 501, 35 Lime Street, Sydney, NSW 2000, AU
phone : +61.[protected], Fax: +61.[protected]
owner : Matt Barrie

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8:43 am EST

Freelancer.com stay away from freelancer.com, you'll find yourself mired in a nightmare

There's just two things wrong with freelancer.com. First, the front end of their accounting process is a bewildering maze of tabs and subtabs. Good luck figuring out what you actually paid for - they take the money out of your account as soon as you award a bid. Secondly, every freelancer I hired used their lack of English to weasel out of finishing their projects and there's no recourse to argue the fact. Stay away from freelancer.com, you'll find yourself mired in a nightmare.

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wannicho
HK
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Dec 09, 2013 1:37 am EST
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I haven't been log in freelancer account for months, but they suddenly ungraded my account to paid account and charge me automatically for Some service I hadn't done, then i came to live chat with them, they said to refund me, but never did, and i asked to close my account, but they didn't, what a trash

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11:59 am EST

Freelancer.com they are simply fraud

Not to work on this. They will keep your money and will waist your hard time.
One of my contractor buy a my service on freelance market. He bought the service and after the work complete he released the mile stone amount.

When i tried to withdraw it site told me status pending for 15 days, after 15 days nothing happen and no mail i got, i tried again and for my shock when i get nothing in a week.
I wrote to them them that why are you not releasing the money, they replied that you contractor is suspicious.

When i asked if you know that he is a fraud why you allow him to purchase and why you took his money, and if you got the money pay it to me. They replied they has they write as per their terms.

Suggested me to contact the contractor and asked him to solve his issue with freelancer.com

Never use this site, they are simply fraud.

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Content Yogi
IN
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Nov 30, 2012 12:58 am EST
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I went through the same agony with these thieves. How can they hold up funds for 15 days and only let us know on the due date (the day they committed the transfer will be done) that I have to go through a verification process? After providing all the information, they again say that they need more info about the relationship with the buyer. Anything I wrote (I wrote 3 times), they would come back for more info. I can only provide so much information about anyone I do business with. I wouldn't bother who introduced him to freelancer.com or what he has done with freelancer.com. All I am worried about is doing business and getting my money for the services offered.

I hope authorities take note of this and take legal action against this organization

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6:09 am EST

Freelancer.com what kind of crooks are these

They've charged my credit card 10 times for over $400 on a $300 project. I've contacted them more than 5 times to fix the issue but all they could tell me is 'we can't resolve your issue until you validate your account.' To validate the account, I have to provide them with another credit card, paypal or bank account information. Furthermore, when I asked them to remove my account because I am tired of dealing with these con-artists, they told me they will not delete my account until I validate my account. What kind of crooks are these?

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8:12 pm EST
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Freelancer.com freelancer.com stole 5,000 from me

First of all freelancer.com has no phone number that is hint number 1 not to use them. They also have horrible customer service. Today i just found out that they tried chargeing my credit card 5, 118.01 i have no idea why and they dont even care. Plus they gave a freelancer 100.00 on top of it today claiming it was over a project he did and he didnt even do anyhting for me for that project. This company is the worst freelance company in the world. I own a freelance company so we do allot of sales and they limited my account and gave them all my personal info to have them activate my account now i have to cancel my bank account and get a new social and now report them to the bbb this whole company screwed up. I hope they close down. Someone in there verification department basically is trying to steal my identity.

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dasdadasdsfdsf
Portland, US
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Jan 15, 2013 10:38 am EST

freelancer needs to be more secure

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6:56 am EST

Freelancer.com stay away from this website

Terrible - Matt Barrie cannot know what is going on ! He cannot know about all the fake IDs and fake emails and proxy servers that are being used on his site - he claims to be up there with the likes of Richard Branson - well he needs to emulate Sir Richard and get back in control of his Freelancer.com website before his staff ruins it for him!

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11:17 am EST
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Freelancer.com no support for members

I recently won a dispute on Freelancer.com. The freelancer who lost the dispute is now targeting me by posting fake projects which I am awarded and then the client vanishes - not only have I paid a commission to freelancer.com at the outset of the project (which they refuse to refund!), the fake clients who use proxy servers to pretend they are in other countries other than Asia - then leave me negative feedback in an attempt to ruin my reputation.

When I asked for support from Freelancer.com - they said there was NOTHING they could do! I contacted the Google Team and told them about the fake IDs on Gmail and they were very supportive.

Freelancer.com - you need to wake up and look after the honest people who are registered on your site!

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AllAboutPrinciple
North Brunswick, US
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Dec 29, 2012 9:58 pm EST
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Hi Will;
Did Max ever reply to your e-mail? it's been 2 months now and am still waiting for a reply I wonder if Max even exist.

Thanks

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maxfromfreelancer
PH
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Nov 20, 2012 1:23 am EST
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@Samplesafe. Hello.This is Max and I work for Freelancer.com. It is regrettable that this has happened to you. Please allow us to help you. Please send your username and freelancer that you dealt with to max@freelancer.com. We will look into your concerns . Thank you and we hope to hear from you soon.

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willwilliam
GB
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Nov 11, 2012 12:10 pm EST
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The site is not very fair - I sent them this message:

"Until the matter is resolved I am hesitant to use your website because the environment you offer is NOT at all transparent and as such too dangerous."

ComplaintsBoard
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5:54 am EDT

Freelancer.com this website uses fake contractors to do &work& for individuals such as myself

This website uses fake contractors to do "work" for individuals such as myself. When the work isn't completed they then try to hold your Paypal deposit ransom for you to pay them an additional "resolution fee" I put in a ticket and got this response.

"We regret to hear about the undesirable experience you had with this concern. However, that's really how the process works. An Arbitration fee is necessary for the dispute to progress.

The dispute will stay on it's present stage, if you don't want to pay the Arbitration fee for $ 5 USD.

Your understanding very much appreciated.

Let us know if you have other concerns."

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maxfromfreelancer
PH
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Nov 06, 2012 3:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi Grimees. My name is Max and I work for Freelancer.com. I regularly visit complaintsboard.com to help users with their concerns about the site and I came across your post here. I would like to assure you that Freelancer.com does not create fake accounts/contractors. We are not in the business of defrauding people of their money. We always encourage users to resolve disputes between themselves but we offer our Dispute Resolution Service as an alternative of last resort should the parties are unable to reach agreement.
I would like to help you. Please send you username to max@freelancer.com and I will assist you with your account concerns. Thank you and we hope to hear from you soon.

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