Freelancer.com
Reviews and Complaints

I hired a freelancer name aslanyanartak2 to build a website. I set of a milestone payment of $40 dollars to be release when half of site was completed and reviewed and I have yet to have that obligation met. The remainder would be paid upon site completion by aslanyanartak2 (The Freelancer) has failed to deliver completion of half of site for review and instead sent me to a web design sample link which only showed an basic word press theme that in no way reflects the requirements to receive milestone amount that he has the nerve to request to be released. Freelancer need to screen these fly by night Freelancers who represent their business in a negative light. I am very unhappy with this experience and most likely will never use Freelancer ever again

Hi there,

Today is September 3, 2017. I need to complain about Freelancer.com

I am a freelance writer and I have subscribed to Freelancer.com. Today, they were crazy as I have received nearly 10 identical emails from them about the winner of a competition. Obviously they were sent by robots. Can you imagine how disturbing it is if someone sends you 10 emails within a few hours and the contents are exactly the same.

It has wasted much of my time reading their emails but I cannot block it as I am still working on this platform. Anyway, a very terrible experience and I hate it.

I want to let you know about it.

Jimmy

After I earned some money... they blocked my account and says that verify yourself by submitting either id card or passport or driving licence. I provided my id card... it was in urdu... they said they cant understand it... then I provided my passport... which was in english.. they are now saying me that provide another id card... any govt issues more than one id card?
Their policy says provide either passport or id card... I provided both... they dont say provide in english... anyhow my passport is in english and it works in entire world except freelancer.com. they are teasing me since a month... they want to kick me out empty hand...

As I read about the so many complaints of people who had lost their earnings from using freelancer.com, I feel relieved and feel lucky because compared to most of them I didn't lost so much, just a significant amount of time and a few $. anyways, I was hired by two employers; one suddenly cancelled after accepting the milestone and even had the guts to leave an obnoxious comment which I was charged $ for nothing, the other one I was able to finish the work but the employer didn't want to release my request for the milestone which prompted me to file a dispute and which of course I was charged $ for another project for nothing (I actually used the site to make some cash not to lose some). so my advice to the people who haven't experienced anything like this yet is "to trust no one" even freelancer.com, as a freelancer you have no security and for as long as they get the $ project fee, all they can do is send you e-mails with no concrete solution to your problem... well, for me I just closed my account and will never ever think of going back and go on with my life. I just hope someone will read this and learn a thing or two from my experience, that's all.

They are cheater, they didn't review the projects published correctly and here is what happened with me, as they deducted USD 350 from me after the employer paid to me, as they had a problem with projects kind, which they didn't close before starting to bid on. that wasn't sufficient for them, but also they deducted their commission from me and rejected to provide to me.

They are cheaters with all of the mean of the word.

Hi everyone,
Agian freelancer.com is doing his best to prevent to give back my money. with a quick search I realized that almost no one is happy with freelancer.com becuase they create so many trobble when they should realise the money that you've earn.
5days a go my client pay the project fee that i've done for and according to the freelancer.com's notification which said it takes one or 2 days to recieve your money on your paypal I waited for 2 days. but after 5 days waiting nothing happend and as I contact with the freelancer.com's support desk they told me I should wait till they finish the review which was supposed to be finished in 2days not more. and they don't respond me any more after 5 days! they do what ever they want. they dont repect the deadline and users rights.
How can I take back my money from them?
Even on facebook page they closed their wall to prevent complains of users appear there. they are really irrisponisble.

I planned to write this letter to Freelancer.com but I could not because they have closed all doors of communication by suspending my account and demanding to pay me the amount they lost to a fraud due to their own foolishness. The letter intended to them is posted below.
“Sir,
I have communicated with you a number of times before. You were deceived by one of my former employer. As per my chat with your representative I learnt that he paid you through a stolen card. You could not catch him but, however, have recovered the money you lost on account of your own stupidity by withdrawing $10.00 (out of the $15.00 he owed you) I left in your custody.
I do not understand what sort of justice this is. I had paid $5.00 earlier while accepting this job as my commission to you. You withdrew by force $10.00 without any prior notice from my account as I mentioned above and now asking me to pay me further $5.00 to square off your remaining loss although I was no way involved with the issue between my employer and you. In simple words, you are trying to recover your loss from a contract you made earlier with a third party in my absence by snatching my money I kept with you in good faith and further have suspended my account for creating pressure to realize more.
You never tried to understand my situation. I made a bid for 30 articles but received order to write 5 articles only. I wrote them all to the employer’s satisfaction, paid $5.00 before as commission to you while accepting the job, paid $10.00 again because of your client’s default and you are still claiming another $5, 00 to square off your own loss by suspending my account. In simple words, although I am innocent but so far has been penalized by $15.00 for accepting and writing 5 articles, my account has been suspended and I am not able to bid and earn anymore and furthermore, you are asking to deposit a minimum of $10.00 more— but what was my fault, you entered yourself in to an agreement with a fraud in my absence?
You have barred me from logging in and bidding. In spite of all these, I wrote you before, I will still make up your loss but please allow me to make bid and earn.
Your representative told me before the suspension of account, as soon as you will be able to resolve the issue with your client you will return the money you have recovered from me in his absence. But will that ever happen?”

Horrible customer service. Requested help with a refund and got no reply to an email. Tried their online chat -- which they say is currently available -- and can't get any acknowledgement that anyone is even there. Numerous attempts, for extended periods of time. They have a Code of Conduct on their site for others to follow, but don't seem at all concerned about being ethical themselves.

BAD! BAD! BAD! Thieving off their users any way they can. Seriously? Suspend an account for being negative (-.24) in an account? 24 lousy pennies?! Yes, 24 cents?

Withdrawls to your bank account, paypal, etc, are cancelled for no reason? They try to blame PayPal like we are stupid and wont call PayPal? PayPal confirms there was never an attempt to deposit anything in that time frame? WOW...what a buncha crooks! Just gives them more time to sit on the money...Or, OR...maybe they dont even have the money to deposit?

@Narinderverma - Any consequences with that negative balance until 2017 ?

Hi AlexMz. This is Max from Freelancer.com. We appreciate the feedback. Be assured that we value all of our users, whether they be employer or freelancer. As always, we will continue to improve on the work that we do to serve you better. Should you have further concerns or enquiries, please send an e-mail to support@freelancer.com or max@freelancer.com and we'll address them immediately. Thank you.

Yes its true, Please check my profile I a very old user of this site, More than 75 reviews, 5 star rating and won 17 contest, but I have to say that they are stealing designers money.
This is to aware all provider about freelancer.com fraudent behavior.
I won few contests on freelancer.com recently
http://www.freelancer.com/contest/contest.php?project_id=6930
client paid me but, freelancer.com not allowed me to withdraw the fund to my bank saying that client's details are not verified.
My question is why don't freelancer.com verify these details before any one posting the job. once someone posted a job and I worked on it and now I'm unpaid for done work. Is not it cheating.

2nd one
https://www.freelancer.com/contest/contest.php?project_id=9519
I participated in this job after checking that client details are verified. His email, profile and payment, all are verified.
I feel that I will get money for this contest. I won and client paid me. I withdraw some money into my bank account. Now freelancer.com Reversed All Prize Awarded and my account is showing negative balance.
They also closed his account So that I can't communicate with him and deleted the contest to end all possibilities to communication with him.
I honestly worked on contest and need money for done work. if a client is fraud than Freelancer.com is responsible for this. I will not pay for negative balance. Instead I will love to leave the freelancer.com and soon you will realize that this kind of behavior by freelancer.com will lead to close this website

As a freelancer with 5.0 stars rating and almost 30 reviews I agree - freelancer.com's politics and terms are awfull for freelancer. I've been decieved by employers few times, losed money, time and reputation, but in terms of this site - it's normal and my fail only.

Hi Oddey. My name is Max and I work for Freelancer.com. I regularly visit complaintsboard.com to address user concerns about Freelancer.com and I came across your post here. It is unfortunate that you feel this way about our site's services.We work hard to offer the best customer service we can and look to improve it on a continuous basis. Be assured that we've taken note of your feedback about our services. If you have any account concerns or issues, please send an e-mail to max@freelancer.com and we'll address them immediately. Thank you and we hope to hear from you soon.

i am having same issue, with no reason...i have send them over 15 mail but no answer...this company is not trustable anymore...

Ttry searching freelancer.com scam on google.
PLEASE DON'T PUT YOUR MONEY ON FREELANCER, THEY WILL STEAL YOUR MONEY.

Hi Chaim S.,

My name is Max and I work for Freelancer.com. I came across your post here at complaintsboard.com and we appreciate the feedback.

First, I’d like to assure you that Freelancer.com will only suspend or freeze accounts to verify a user’s identity or the transactions done through the site. A user will also get suspended if they violate Freelancer.com policies. Once suspended, we request the user to contact us and resolve his/her account issues.

If in case the suspended account has funds, please do not worry. The money inside an account will not go anywhere nor will it be used in anyway whatsoever. It will be made available once the account suspension has been lifted.

We want you to continue on with your projects and earn income. That is why our dedicated Customer Support Teams will help you lift your account suspension by asking you to go through our account and transaction verification procedures. Sometimes we will require submission of high resolution photos of ID and other documents to further validate a user’s identity. I assure you that there is no cause for concern as these information will only be used for its intended purpose. We respect privacy rights which is why our Privacy Policy was created to demonstrate our firm commitment to it.

These policies and procedures in place are meant to provide a safe environment for freelancers and employers alike.

As always, we have taken into account your feedback about our services and support. We will endeavour to improve on the work that we do to serve you better.

Should you have further concerns, please send an e-mail to max@freelancer.com and we’ll address them immediately.

Thank you.

They reply very slow on purpose. Non-existent customer service. I agree with all the reviews here that they do not care about the users, no consideration of your situation even though you have already explained to them countless of times, they wont listen to your request and gave you petty solution instead.

I am regretting the day I use this company. Greedy company, charging fees for every little minuscule detail, Milking money as much as possible from a project.

I am very disappointed.

I have been struggling to withdraw my earnings from Freelancer for two months now. Their system of creating a milestone is supposed to protect all parties involved as it holds the employer's deposit until the project is approved or cancelled. They strongly recommend it and I followed their guidelines. Everything went well the amount reflected in my Freelancer account but it took 2 months to get. I finally got an email in the last week stating that the employer's money never cleared and they have deducted it from my account, although they happily kept the commission they took on the project even though payment wasn't made. I think firstly they shouldn't have allowed me to believe that the deposit was ready and waiting if it hadn't yet in fact been deposited. I went ahead on the job knowing the milestone would protect me and that was clearly false information. Secondly when I try to sort it out with their support team they send you in circles and don't actually do a thing. Eventually I contacted the employer directly and he assures me that the full amount was debited from his account. How do I escalate this? How do I find out which side is the cause of the error? Freelancer's attitude is that it's not their problem and they're terribly sorry about that. $#@! They've honestly done nothing but cost me time and money. I do not recommend them at all. Their support team is weak and it feels like a scam to me.

Horrible customer service in general, extremely unprofessional and don't seem to care at all to who they're talking to (their customers). Specifically one person in particular: Kamil Chwiedosik who had sent threats saying that if $7, 000 wasn't sent over he would turn to slander to put a friend of mine down. The fact that the man was this desperate to do this move speaks volumes about the company itself. Disregards everyone and is an absolute trash company, not worth any decent man's time or money. Horrible prior experiences can assure this. Take it from us all skip this company and go find a better alternative.

Hi All,

I agree, of all the tech services I've used online Freelancer.com has by far the worst customer service. Here is why:

I put on a bid, and then spent 1 week to do due diligence on all the bids. I then find a decent freelancer, and when I try to pay the milestone their checkout system fails. This has happened 4-5 times earlier, and after a couple of emails front and back they can normally resolve it. This is not ideal, but I find it okay for a growing tech company.

Just after I solved the payment issue they closed my account without warning, and without any reason. I send them an email, and this is what I get back.:

"Thank you for contacting our Support Desk.

Your account has been closed by Freelancer.com administrator. We offer no recourse or rebuttal for this penalty.

It is stated in our Terms & Conditions that Freelancer.com may terminate the participation of a user if we think that they are creating problems, legal liabilities (actual or potential), infringing someone else's intellectual property rights, engaging in fraudulent, immoral or illegal activities, or for other similar reasons. See the Section 23 of the Terms & Conditions for your reference.

To view our Terms and Conditions, you may visit this link:

- User Agreement for Freelancer.com
http://www.freelancer.com/page.php?p=info/terms"

As most people can tell this is just copy pasted to everyone that asked why their account is closed down. I sent another email and I get the same copy pasted answer again.

I decide to create a new account, and repost the project. After 3 days, they close my new account. Again, without any reason. I send them a 1, 5 page email to understand what I'm doing wrong, and I get this back:

"Thank you for contacting Freelancer.com Support.

We appreciate your feedback regarding our website and support. However, the closure of your account is due to the violation of our Terms and Conditions. Having said this, the option for us to lift the account closure is not available anymore."

This time, it's not a completely copy and pasted answer, but still another wage confusing answer. I find the last sentence interesting since I wrote them an email a couple of minutes after they canceled my account.

Since they cancel accounts left, and right without reason, and don't treat their customers with any respect, I'd recommend anyone reading this to use other services such as odesk.com, and elance.com.

I find freelancer.com a great example of a tech company that is growing too fast, and completely neglected the quality of their customer support.

Hello Mahi rana,

This is Will from Freelancer.com and I would like to help you by reviewing on what happened with your account. Shoot me a message along with your username at willc@freelancer.com.

I will wait for your email.

Sincerely,
Will C.

hello..
i really had a bad experience...
freelancer, com is deducting money from my paypal account, even i havent got any project.. means i havent earned anything from this website.. but surely paying them for free.. this is v bad, that they are charging even for deactivation of account,
first i cant deactivate my account from that stupid website, 2nd if i want to close my account, i have to pay them? why? i havent earned anything from this stupid site...
if anybody can help me, to deactivate my account, without paying them ( as they have already got enough from my account ) hUH

They are real scammers. If a fraudulent employer has got money from unknown source to his freelancer account and uses that money to pay the freelancer then after some days, money is returned back to the employer's account and then to its actual source but worker is never paid. SHAME ON FREELANCER.COM
They have great mismanagement. Very bad Customer Support, i tried many times to ask the Customer Support to solve the issue but they said i should personally contact the employer. What the hell... They are real scammers.
STAY AWAY FROM FREELANCER.COM

Hello to all,

I am sad to say, that as a person with much experience on customer service and working in and with companies from all kinds,

FREELANCER.COM is with no doubt at all - THE WORST CUSTOMER SERVICE I EVER MET.

Here are the reasons:

1) Bad website, bad coding, many errors and issues with the website.

2) Unprofessional management and approach to their clients. For example, what kind of a low email text is that:
"If you don't respond, the offer will be automatically declined and another Freelancer will be hired. You're alyssaotoole's first choice so don't let your competitors take your job!"

It's like a teenager wrote that without even thinking. Or like a criminal who is telling you what to do and what is good for you.
Just a shame of a company. period.

3) All their customer servies agents, ALL of them, are unprofessionals, not personal, robots, don't care about you, don't care about your situation, don't listen, don't pay attention to your requests. All they do is read the TOS and send it to you without any conciduration to your situation or issue. It's litteraly like they are trying to d it on purpose and to fail you or to go againts you. And if I am writing this, believe me, it happend to me too many times. Maybe 90% of the times I contact their support, I am just amazed of the dusrespectful customer service they have to offer. A BIG SHAME.

Unfortunately, I already started to built my reputation there, and it is still a platform to find clients, and it is doing the job eventually,
But as for the people who run it - A TERRIBLE DISASTER . A BIG SHAME FOR ANY KIND OF COMPANY.
And I really think someone should do something about it, and quick.

@Lostbusinessfromfreelancer,

Hello. My name is Max and I work for Freelancer.com. I regularly visit complaintsboard.com to address user concerns about Freelancer.com and I came across your post here.

It is unfortunate that you had a bad experience with this programmer. I’d like to assure you that there are thousands of great programmers waiting for you at the site.

To further ensure that you work with best freelancers, consider ones that have high Reputation. The higher their ratings are (5 stars being the best) the more reliable the freelancer is. Check on the work that they've done and the feedback they received from previous employers. Also, please make sure you take notice of the freelancer’s profile and see how well they communicate and how much thought they’ve put into it.

I’d like to apologize if our Customer Support did not respond promptly to your tickets. Normally, our Support Teams are quick to respond to filed tickets, e-mailed concerns and requests for chat. Still, I’ve forwarded this incident to our Customer Support Managers and we’ll conduct our own investigation on the matter.

I’d like to help you as well. Please send your username and the Project ID to max@freelancer.com. I’ll look into your case for you and assist in resolving your issues. We’ll also investigate the freelancer that you worked with.

Thank you and we hope to hear from you soon.

this guy is totally cheap

Hello freelancer I lost 100$ work for 4 month and when I complete the icons, I ask for new milestone but he open dispute. I lose the dispute but I am now totally agree to say you are scam not small biggest.
My proof was solid how come he win the dispute I don't understand.
Please guys look at screen this all icon I given but what I get 0$ cheap service of dispute team., and biggest cheap result of all time.

Dispute message
[1] dispute page
Username: eitan
Aug 10, 2017 at 12:18 edt
"I didn't get quality and deliveries in time"

[2] dispute page
Username: eitan
Aug 10, 2017 at 12:12 edt
"I created the dispute because he didn't kept the project timeline, and the quality was not good enough."

Why he still using all icons if quality was not good.
I hate freelancer badly now

Thanks

I have deposited a parcel with the APX cargo company in Rawalpindi on 2 November 2017.The manager of the company whose name is Pervaiz and his agent 'sname is Khawar.They asked me to pay them Pak Rs.7300 for which i got a receipt from them.They booked the parcel on the conditions that it will be delivered in Landon wit in 7 days to the consignee at his home and no extra charges will be levied except handling charges as per rules.Now the company has charged 30 pounds extra along with 40 pounds handling charges, the parcel has not yet been delivered after a laps of 33 days and the company is asking the consignee to collect it himself.The staff at the rawalpindi office is misbehaving with me and says that are not reponsible for the delivery.

Had I been aware of the mountains of complaints against Freelancer.Com, I would never have considered putting my project up for bid there. What I got was one scam artist after another...each with a slick huckster line ready to promote themselves as being ready to perform jobs which were clearly far and away above their heads. To date I have lost over $5, 000 on the scam artists which frequent this online scam system. Given the amount of money which I have personally lost, and the THOUSANDS of complaints against them which have been made by others, this company cannot be viewed as anything other than a dedicated online wire fraud system. I urge EVERYone to register a complaint against them with your State Attorney General and DEMAND an investigation...make them open their books and explain why they have consistently participated in online fraudulent activities in exchange for "a piece of the action". Let us never forget that every time these people accept money which was obtained from third party scammers, they became just as guilty as those who lie about their abilities for profit. Despite any "agreement" which they may try to hold up as protecting them from prosecution, there is NO contractual agreement in existence which will keep the owners of this fraud factory out of jail. You cannot break the law and claim that its ok because of something you wrote on a piece of paper in advance. Wire Fraud is STILL a crime ! PROSECUTE !

Hey, Max! today is day 5 and I haven't got any transaction done to my account. I got an email saying your ticket is closed and now I don't see any transaction.. Can you look into it?

@Humble_A. This is Max from Freelancer.com. We appreciate the feedback. We've taken note of your recommendations and we will use it to further improve on the work that we do to serve you better. Thank you.

Elance also does phone verification. None of their client gets an account or a freelancer without the phone verification. Its Freelancer.com's responsibility to not let any un-verified client post a bid until his/her account requirements are 100% complete. Also in any situation the freelancer/service provided should be intimated for such issues before project start.

Try searching freelancer.com scam on google.

It sure is a scam. I had bad experiences with the company.

PLEASE DON'T PUT YOUR MONEY ON FREELANCER, THEY WILL STEAL YOUR MONEY.

Very true, I agree 100%. This is the complaint I have seen on many Social Media sites as well... We must spread the word - before they fool more people.

I think we should chat with client and aware him/her for illegal rates and regulations.
Whenever you write email id for personal mail to client freelancer warn you and him/her to stay protected. So here is solution freelancer didnt deduct these words
1)make a jpeg of email id and payment discussion
2) put dot on every letter like( thedesignerz@gmail.com) t.h.e.d.e.s.i.g.n.e.r.z.(at) g.m.a.i.l.c.o.m
So by these step you can get rid of illegal tax rate and for payment you can use other souces and skrill is best for that purpose

I have loss every time i withdraw.
Because of my local currency need two step exhange diffrence
First usd to Euoro then again euoro to usd and at last usd to local currency so every 100 dollar become 65

I never thought I'd be in a position to look up fine print, but yeah, there's this in their terms and conditions:
45. No Class Actions
You and we agree that you and we will only be permitted to bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless both you and we agree otherwise, the arbitrator may not consolidate or join more than one person's or party's claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. In addition, the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favour of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party's individual claim(s). Any relief awarded cannot affect other Users.

@Elbar79 I lost a measly $4 but yeah, this is egregiously dishonest. I can't imagine what it would be like uf ai had more m i ney passing through them. You'd think Australia's white collar crime division would do something given the number of reports. I'd be willing to sign anything that is used for reporting them.

I just got hit with the currency exchange scam on freelancer.com

This is actually illegal in Australia and the EU.

At it's most basic level Freelancer.com is executing an illegal Dynamic Currency Exchange, which has already been ruled against many times most recently against Visa who were fined 18million AUD.

I suspect with freelancer they are actually operating an unlicensed foreign exchange brokerage to illegally profit (they exchange at upto 10% above the wholesale rate).

Would anyone be interested in finding out more and making a joint complaint to the regulator if I did the donkeywork?

Freelancer has became a great scammer in the world.
Its full of scam buyers and lots of scam programmers.
I have worked with freelancer for 5+ years. they never care about scammers and provide no support and wont protect neither buyer or worker.

Thy are only looking at new ways to steal our money. they invited some certificate things and charge us to take exams, if we dont we can not bid on many projects.

Thy have made different currencies, so he can steal more because of their illegal ridicules exchange rate.

I got charged for few projects, because buyer rewarded a project to me, and buyer changed his mind and never answered me!
i got charged for nothing and earned nothing.

i hope they were something we could do, im struggling making money for my educations and i have no other choice even though im very skilled in my work.

Hi turantekin,

I am so sorry reading your complaint. I am an illustrator and I worked on freelancer.com until recently. This company is without a doubt, a huge scam. Why? Well my friend, because the exact same thing happened to me. That being only ONE of the problems I have with them. Their exchange rate is illegal. They try to rob and scam people, both freelancers and clients (buyers). It's a shame. I have stopped working with them now. They allow scam freelancers to roam around, as they allow scam buyers. Their e-mail support and live support chat is absolutely ridiculous. They offer no help at all, and all they do is tell you there is nothing they can do. It is clear they are all trying to do one thing: scam you.
There are HUNDREDS of user complaints both from freelancers and buyers about their site. Just search on google. 90% of these involve freelancer.com STEALING their money, blocking accounts as soon as they break 200$, charging buyers TWICE and overall robbing people. And even worse, Freelancer.com just bought/acquired Vworker.com. They are a millionaire company, growing by stealing money, and getting away with it. I would personally take this into my own hands if I could, and sue their ###. But I am just a freelancer looking for work. I cannot afford that.

Well in short mate, don't feel so bad. There are HUNDREDS in your situation and even worse. Oh and did you ever get your money back?

Thank you for sharing.

Hi Lido,

I’m Emir from Freelancer and I saw this post. We value feedback from our users and this particular issue has been raised before. Freelancer.com empowers skilled proferssionals in developing nations to get lucrative technical jobs that might not be available to them in their countries. A low wage for someone in the west can be significant for someone else in the developing world.

As for small businesses, Freelancer.com allows them to engage the same professionals to execute jobs at very reasonable costs. With money saved, they can use their additional funds and resources for business development and expansion. To date, we have more than 3.4 millions users worldwide and have paid out over $120, 000, 000 to freelancers around the world.

To know more about Freelancer.com, please visit us (http://www.freelancer.com/info/about.php) and check out our awards, the success stories, experiences from satisfied customers.

Thank you and we hope that we have adequately addressed your concerns.

l would like to issue a complaint about the company Freelancer.com that is based in NSW, Australia.

Two times I have entered logo design competitions with outcomes that concern fraud.

The most recent instance, was for the Azurix logo competition (that finished over a month ago).

Anyone can go online to Freelancer.com and submit a competition, in this instance it was an Australian man who wanted a new logo for his IT company.

I submitted a design and he ranked it 1 of 2 ‘Top Entries’ in the competition (out of several hundred designs), he also ranked other people through give them lower amounts of ‘stars’ (like you do when you rate things in general).

The competition ended but he did not pick a winning entry. So Freelancer stated on the page:

‘The contest is now locked as the contest holder did not choose a winning entry within 14 days of the contest closing. As the contest is guaranteed, the prize will be automatically shared amongst the top entries in."

The Prize money was $500 AUD.

There was only 2 top entries, my design was 1 of them. There for Freelancer owed me $250 AUD. They only paid me $57.14 AUD, so they owe me $192.86 AUD. They also withheld the prize money ffor no given reason at all.

They said they have not paid me the full amount because they decided to pay money by their star system and not the ‘Top Entries’. Yet their website clearly states that they would give the money to the ‘Top Entries’.

From what I can gather, I believe that they are not distributing the prize money properly, but are keeping some of the money for themselves. Otherwise they should state who they are giving the money too and what designs. It’s total fraud!

The other complaint is towards having competitions without a guaranteed winner. I submitted a design amongst 100 other designers for the Mr Tailor Logo competition 6 weeks ago. Just before the competition ended, the competition holder ‘cancelled’ the competition, running off with over 100 different logo designs and not have paid a cent (except to Freelancer.com). The competition holder could have been from an agency and made direct profit from showing all those logos to a client. Fraud again!

If you Google, ‘Complaint Freelancer.com’ you will see hundreds of review by people having used the site, and being completely taken for a ride.

Now they have stolen another $16 from my account!
Complete and utter fraud.

Hi tanicos,

In order to help create a safe environment for the freelancers and employers, Freelancer.com has several measures in place. We do not usually respond to particular issues published publicly so please issue a support ticket through http://www.freelancer.com/report/contact.php or send us an email to customer-support@freelancer.com. One of our support managers will help you with your concerns.

We request verification measures to secure your account and money. For further information, please visit our FAQ page found here: http://www.freelancer.com/faq/view.php.

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PO Box 1121,
Double Bay NSW 1360,
AUSTRALIA

Sincerely,
Freelancer.com

Hi Dowen,

Our thorough verification process is part of our security measures but rest assured that it is for the safety of the funds and accounts of both employers and freelancers. To learn more about account verification and user issues, please visit our FAQ page at FAQ page http://www.freelancer.com/faq/view.php.

Please note we do not reply to specific user customer support issues on public forums. We have a 24 hour support team dedicated to addressing individual concerns. We encourage users to log support tickets directly via our site or by emailing customer-support@freelancer.com.

For legal issues, users can email legal@freelancer.com.

You can write to us at

Freelancer.com
P.O. Box 1121
Double Bay NSW 1360
Australia

Sincerely,
Freelancer.com

Holy [censored], my account also got closed, without naming any reason and they have stolen my money as well.

I joined freelancer.com back in 2010 under username TRACERSA . I worked day and night to establish that profile and after so much of hard work i managed to get 787 REVIEWS, 100% completion rate, 100% on time, 100% on budget and repeat hire rate 49%

Due to an UN INTENTIONAL violation they closed my account . They closed it with a very good TRICK, infact they cheated

Some screenshots of my profile and support email where they said all is good and still they closed it

let me tell all of you what happened with complete proof

I have worked with a customer under freelancer assistance, so called a RECRUITER project and once all was done, customer reversed the payment and i asked the support to help and they said, they cannot do anything if reversal is done

after a week same customer came with new username, i worked he did the same, i didnt knew it before he again reversed the payment and told in chat, STUPID I AM THE SAME GUY, i again informed the support and they did nothing

3rd time again same guy came under new username and location. just to confirm it he is same person or not, i told him i will not work via freelancer i will work via SKRILL, just to test him and check so if he is the same guy he would have not agreed.

he was not the same person, and i took the payment via freelancer, so that i dont breake the RULE, , , then after no where a month afterwards he told freelancer support that i asked him for the payment outside, though we made payment onsite, they issued me with a warning stating i should not do this again, i said sorry and they said not repeat it and i said sure and again said sorry

then after a few days, the recruiter/support agent asked me for a skype call so that they can ask me a few questions, i did that and i was told, now all is good, i am good to work again .. i said sorry again and told them i will not repeat that mistake again and made them feel okay ..

then he asked me a few questions which REALLY shocked me

1- It is not possible to have such stats . there must me some thing fishy . These are his exact words ... i told that agent, my working technique is, i never accept the project, once i complete it, , customer is happy then i accept and take payment . that is the main reason i am able to have such stats

2- He asked me, why i am taking offsite payments, i told him, proof me or send me one screenshot where i asked for outside/off site payment except on that only occasion, he had no answer to it

NOTE: He was just trying to look for any reason to close the profile, i still dont know why

In short after having lots of chats and tickets etc, i was told that i am all good and can continue to work . but before that i need to finish IN PROGRESS projects with perfection

i worked days and night to finish them ASAP .. when i did and received the payments, they SIMPLY closed my account

they claim that i violated TOS many times, just to give them an answer if they are reading, , , there is no where mention in any TOS of preferred freelancer that new task cannot be taken in new project.. i have worked or served this site for 10 years i never knew this, once they informed me i never did it . and they then keep on digging into old projects like 1 year ago... hats off to their team, they clear me or inform me today that i dont repeat this and they checking 1 year or even 2 year old project if i did in old project ... Still i paid all the fee for all projects by pointing myself to get rid of it

In last 8 years i got 2 warning, , , which were not server as they are not clear or mentioned anywhere ... Even their preferred test dont have any such question which state NEW TASK from RECRUITER client cannot be taken in new project

Must add this point in your test so people can be aware of this mysterious hidden rule. I can bet you all, they will never sort this issue as they are a bunch of robbers, playing with others

Attempted to steal my bank account.
Imagine my surprise tonight when my husband and I went out to eat and my card was declined? Immediately went home and found "Freelancer.com" had several attempts today to take money out of my bank account. Thank goodness my bank locked down my card and it is now closed. I don't have a clue how they got my information but don't trust this company. I have never had any dealings with them. I have filed a fraud complaint that will be followed up on. Crooks.

I created freelancer account and deposited funds in the account. Funds was 200 $. From that day, I did not make any transaction. I did not hire any person, I only deposited funds.

Yesterday they close my account and got the money by saying you have violated Clause 23.

When I did not use my account from a week, I only deposited funds in there, How I violate the terms?

They are playing with me and took the money, They are scammers. They are not replying on tickets. i also text them on Facebook but no hopeful response...

Why ?

I was charged $390 for a $250 project. I never received my model and contacting customer service is impossible. I filed a dispute with my cc company but it seems Freelance has done their homework and had some fine print contract that allows them to be paid without customer satisfaction. The above complaints reflect my story so I won't bother repeating the same. Bottom line FREELANCE is a scam that is raking in millions. Buyer beware.

Please find the attachment For details.

Hello freelancer

why you closed my account i have 83000 inr in my account and you have suspended my account please give my money and run my account its my hard work cost

https://www.change.org/p/nasa-tell-nasa-to-boycott-freelancer-com