Freightliner Trucks / Daimler Trucks North America
Reviews and Complaints

We have 2016 freightliner firetruck purchased from toyne firetrucks in iowa. it has maybe 1500 miles on it. not sure on exact mileage because dash was replaced. truck has 235 miles on this dash. the truck acted up at a fire and threw a code saying transmission error. I contacted frieghtliner in columbia missouri could not get them to come to fire station and check truck, so I got inland trucks out of columbia to check truck. they said there was a problem in the transmission. I contacted frieghtliner again and they told me to get a allison transmission dealer. so I contacted clarke power in wentzville missouri and had it towed there. they was very nice to work with. they got truck right in and found out transmissions cooler had felled and filled transmissions full of coolant. clarke power contacted frieghtliner and told them the problem. got them estimate to fix. frieghtliner contacted them and said they was'nt going to fix it because 2 yr warranty was up. did offer to give $5000 towards the repair. total bill was almost 15, 000 plus a wrecker bill and a bill from inland to tell us what was wrong. are fire board agreed that we had to fix it and get truck back in service to protect are citizens on howard county fire district. are board are not really happy about things are worried are other two 2016 freightliners may do the same thing. we cant believe freightliner will not totally stand behind parts that are less then 2000 miles old. I wish the president of freightliner would call me and explain way it is like that. I can totally understand if the truck had 100, 000 miles on it, but it has less then 2000 miles. i'm going put my contact information on here if someone would like to help us. scotty shiflett (board president of howard county fire district). we are located in fayette missouri. my cell number is [protected]. email is [protected]@cm-as.com we did fix the truck and got it back in service, but it hurt are budget pretty good. hope to hear from someone. thank you.

Took my freightliner 2011 cascadia into freightliner in council bluffs iowa. I was charged over $2700 in labor cost to repairs that were never made! i'm owner operator with fcc out fremont nebraska. it appears that they were the ones who contacted freightliner in council bluffs to charge me for repairs that were not needed to my truck. I am going to take legal action against freightliner in council bluffs. and against the freightliner corporation if it's involved with these illegal activity's!

I was towed in to shop in austell ga peach state freightliner may 10th 2018 and truck has been there two weeks with me being out of work. I went to parts desk several times checking on truck but was told I had to wait on an teck to look at engine because it won't start after doing work to truck that didn't start it and especially putting an crank seal in when now they have to take engine out. I contacted corporate and manager put teck. right on truck and told me the next day engine had to be replaced if one was in warehouse which he thinks it should be because freightliner keep dd15 engines in stock. it will be replaced soon as warranty give approval we'll I called warranty and they said freightliner said parts had to be replaced in engine like rebuilding the engine well that takes to long and will kill my business and will cost more in labor why they could just drop whole engine in truck shorter time and i'll be back working to save my company. freightliner said they was keeping the block well if engine is destroyed due to wear and tear why spend time on block when you can just drop new engine in truck cut labor costs and keep block for their business to keep to work, shave or whatever instead of holding me out of business longer I need to be back on road by next week bills, insurance and truck payments are due as well as contract fees whom my truck is contracted to which is landstar. lawyer starting paperwork today on warranty dept.

Freightliner wont honor the warranty on truck parts they have fixed. they will claim they fixed your truck and then when it breaks again within the warranty time, they charge you for a diagnostic of the problem. they are thieves and I would not recommend this service to any truck drivers. I paid $1300 initial fee to fix my ac on my freightliner truck. after two weeks it broke and I took it back only to pay $600 for a diagnostic that showed to be the same initial problem that was never fixed. the ac broke for a third time and this company wants to charge me another outrageous fee to diagnose the problem they could not fix. please do not use this service

We took the truck into freightliner trucks. we needed to change the transmission and have ordered a warranty. but in the end we checked the papers and found out that the company wanted to get from us larger sum than they previously told us. the company refused to comment about the situation and told to pay or we wouldn’t get the truck back. do you have the same problems with this company?

I came into the service department on a tow truck on 9/1 were they replaced a bunch of line then left on 9/2 the I got approximately 50 miles and returned to this on a tow truck on 9/2 were I was told the oil line in transmission had a hole in it and drain all the oil out

I have been to this dealership twice now and both times they have forgot to do the service work on the truck. they are rude and lazy. the lady in the service department thinks she knows everything about these trucks but she knows nothing. she schedules appointments but doesn't get the work done or even started at the promised discharge time. she also needs to wear a shirt that fits instead of flaunting her chest all over the place. I will never take another truck in this dealership again. twice is enough.

I have two freightliner cascadia and the rack and pinions are crap. there has been a recall on them but even when replaced they are failing and its a fight to get freightliner to do anything. recently I have had a second one fail and the response I am getting is that its within tolerances. wonderful, ecept my driver refuse to drive it because it pulls to the ditch.. maybe thats what needs to happen. an accident showing that freightliner is negligent. whatever the outcome thetire bills and repair bills are "racking" up. its only a matter of time before someone gets killed... I contacted freightliner and the response I got was that they would be the mediator between myself and the dealership. big deal.. I can't getthe dealership to even call me back.. will be yanking the truck and filing suit aganist the dealership for excessive charges that have resolved nothing!

Yesterday I took my 2000 freightliner century to orlando freightliner to have them check and advise why my drivers window fell down and the regulator came up through the top of my door panel. I also asked them to check and advise why my drivers door is hard to open from the inside while they have that door panel off. I noticed the tech had no memory of how to take this door panel off correctly and soon had the rods for the latches and handles fly out onto the floor. I walked away in disgust. they worked up an estimate of $550.00 to replace the window motor/regulator assembly and to replace the metal brace at the bottom of the window that was rusted out and is to be attached to the regulator. after they put my door back together, now my power door lock actuator makes an awful noise and you cant get the door to open from the inside. they originally told me there was nothing wrong with the handle inside the truck. now I cant unlock or lock my drivers door with my key, and still struggle to open the door from the inside. when after having 5 techs look at my door they worked up an estimate of $540.00 to replace my inside door handle, outside door handle, all the rods, and the power door lock actuator. I told them that if anything I would pay for the inside door handle only. I was not paying all that labor agian to tear into my door. they said being my truck is so old, that these parts wear out and it was a coincidence that it happened to all fail while they were working on that door. so I agreed to pay $99.00 for 1hr diagnostic charges and I told them to put my old window regulator in and I would get a complete door out of salvage yard. please stay away from orlando freightliner if you dont want to pay for unnecessary repairs and damages!