Frigidaire
Reviews and Complaints

Two years ago I purchased a Frigidaire Electrolux Galary Series Front Load washing machine.
As of a week ago, my washer stopped working due to what the error code read as a broken door lock. Upon notifying the company, I was informed that because the part I needed was on back order I had two choices. First, sit back and wait for the part or, accept a 60% rebate check to go purchase a new machine.
After thinking this over, I decided that 60% was unacceptable as I bought this washer in good faith that it would work for some time. I called the company back and after explaining my stance on the situation I was put on hold. Shortly after the operator came back on and said the part was there and I would receive it in three days.
Monday I received the part and it had nothing to do with my washing machine or its problem.
When I called the company for the third time, I was told the part I needed would not become available until February 6th. I was then offered another rebate for 70%.
Again I explained to the person on the other end that I do not feel I should have to spend 30% on a washing machine that I just bought 2 years ago. How is this fair?
He put me on hold for a while and returned with a list of three local handymen and told me I could try to get one of them to come over at my expense. However Electrolux would purchase the part if one of these men had it.
Later in the day, I called the company a fourth time. This time I was calling to find out how to override the test mode because I was told by a couple of other unsatisfied consumers that it may get the washer going.
Please understand, I have an 8 year old daughter and an 11 month old baby. Going to the laundromat with two children in tow is horrifying especially in the winter which is why I bought a washing machine 2 years ago.
After asking for the override information, I was put on hold and passed around 7 times until I finally insisted on speaking with a manager.
That is when a lovely gal named Tiffany came on the line. She offered me a $200 refund check for my laundromat troubles which I thought to be fair. She then said she had found the part and was going to overnight it to me. She had to double check for this and later in the evening she called me back to say she was successful in getting the part I needed.
Easy to say I was thrilled.
Today the part arrived. When I opened the box, there sat a large black oven door handle. Am I to assume I was being asked to beat my washing machine with it until it worked?
I called Tiffany and left her a message. I also called the company again and found myself back at square one, being told I am expected to wait what in the end will be a total month to fix a simple door lock issue on my washing machine.
$200 does not even come close to the costs this will incur.
Tiffany never returned my call.
I am going to summons whomever I have to in order to force the company to recall this product. After all, if this door lock is on such a long back order due to high demand, wouldn't that be a red flag insinuation that perhaps there is a serious problem here?
And why is this company getting away with all of this? From what I have seen so far, there are a ton of complaints regarding their customer service and accountability.

To:
Robert e. Cook, ceo
Frigidaire home products
7179 burning tree court
Mobile, al [protected]

Dear mr. Cook:

It's really frustrating when you spend hard-earned money on a product, and then this happens. I'm referring to the durability with frigidaire home products and i'm hoping you can do something about it. Frankly, i'm very upset over this matter, and how frigidaire has not provide even adequate customer service to an appliances that I purchased and warranty for.

I own a frigidaire, model# fes366ecb slide-in electric range that was purchased september 2006. At that time I also purchased an extended warranty. About a year later, I contacted the warranty department regarding spillage lines that has dripped down in between the glass panels of the oven door. The way the range is made, which I feel is a defect in the design, allows for spills to seep from the top of the stove down from the control panel and lead to the inside oven door where the vent are located. The vents are in the top of the oven door and allows easily for spills to enter in between the glass. There are several permanent stains that are visible and unsightly in the glass of the oven window.

The lowe's service advantage (Warranty) department did come out to repair the problem but was unable to remove or replace the oven door. They advised me that this was not a condition that needed repairing under the warranty therefore I should contact frigidaire directly. I then contacted the frigidaire customer care dept. And have been talking with them periodically without a resolution to this problem. I recently went back to lowe's and asked them for their support working with frigidaire to resolve this issue that first brought to their attention approximately two years ago.

The response I received from frigidaire customer care was that they would provide me instructions in order that I could take the door off myself and clean between the glass. I told them that was an unacceptable solution to the problem. I just wonder how many customers do they tell to resovle the problem themselves by taking the glass off. That equates to telling me to take my car door off and remove the window, which is also impossible. I went back to lowe's and they decided to send two repairmen out to remove and clean the glass. They were unable to remove one part of the glass that has a double panel where the spillage lines occurred. They went back and recommended replacing the door, which lowe's reported they were unable to do. I recently called the customer care dept again november 20th (Around that date) and asked to speak with a manager. I was told there was no supervisor or manager available at this time to speak with me and I was given a reference number that a manger would call be back later. It is now at least a week later and no one has returned my call.

So now, to sum things up, I still have a glass oven window with spillage stains that are unsightly and the result of a poor product design. I noticed in the store on newer models that the vents are now on the outside of the oven door and no longer in the top of the door.in the meantime, I have spent my hard earned money for a product and a maintance agreement and the product is faulty.

Here's what i'd like to see happen now: have the door replaced or provided another stove that doesn't have this type of problem. I've spent two year periodically calling and trying to resolve this matter. I really hope that this issue can be resolveed because it will determine whether I buy any other frigidaire products or give my network of friends a good review of your products.

I would appreciate hearing from one of your executive so I know that complaint might be heard by the appropriate persons. Please respond to this complaint as quickly as possible.

Sincerely,
[protected]@ctc.net

Electrolux EW23CS65G SXS Wave Touch Counter Depth fridge re-occurring problems with no solution from manufacturer.

Problems: In-door water line freezes solid and meat & produce keepers cause contents to freeze at factory recommended temperature settings.

6 service calls, 2 new Replacement fridges, 1 new replacement freezer door with no solution from Electrolux or Vendor.
1 yr later and lots of frustration, they still deny there is a problem.

Not good future for this new product line at a high price.

We purchased a Frigidaire freestanding gas range from Lowe's in October 2007.

In September 2008, I was wiping the white porcelain cooktop with a sponge and noticed shards of white porcelain on my sponge. The cooktop started to peel. I had an extended warranty from Lowe's and caled them. They told me I needed to deal with Frigidaire/Electrolux because it was under warranty.

I called them and they had me pick from three service companies and I made an appointment with one of them.

By the time the service man came, I noticed that the grey, porcelain coated iron grates were chipped, too.

The serviceman agreed there was a problem in the manufacturing process and called Frigidaire. They told him it was a cosmetic issue and not covered by their warranty. He left. I fumed.

I called Frigidaire/Electrolux and spoke to their joke of customer service department and gave up.

It is a year later, I'm still fuming. The grates and top are so badly chipped that I dread wiping the stove down.

We spend 6 months a year at our vacation home, my husband and I are empty nesters and don't feel that we are rough on our appliances. Never, ever could I recommend a Frigidaire/Electrolux appliance.

I have gone through the worst expreience with frigidaire. I cannot believe that in this day and age a company can get away with being so pathetic in customer service, technical support and in the production of their appliances. One month after getting a brand new washing machine which is still under warranty - it stopped working and the customer service of both the manufacturer and the technicians is so bad. They don't speak directly to each other so you have to be the go-between for them to coordinate them getting the spare part and the technician coming to your house to fix the appliance.
They have come to our place over 7 times and still haven't fixed it. They refuse to refund the amount or replace it...they just keep sending more technicians who I think are as useless as the machine is.
I wish I had read these comments online before getting any frigidaire appliance.

DO NOT BUY FROM THIS COMPANY. Not only does the machine break but you will have to spend months dealing with incompetent customer service, technicians etc. I wish they would just come and take the bloody machine away!
Naila

I bought a electrolux vitesse vacuum cleaner on 21.08.2009, from house and home, centurion, product no [protected], for r1099-00. I spent more than I intended, as I was looking for a vacuum cleaner that would really work well. I then discovered that the vacuum does not work as promised. This vacuum has the selling point of being suitable for pet hair, and hard and soft surfaces, all of which I have.

When I started using the vacuum recently after moving into my new house, I discovered that it doesnt lift pet hair off the carpets, and if used on a hard surface, it blows dust, pet hair and everything else all over the place.

House and home has a seven day money back policy, but as I have only recently moved and started to use the vacuum now, they will not exchange for something that works.

House and home are prepared to repair this product for me, but I don't want it repaired, as it is not broken! I want the vacuum replaced by a different model or brand. Anything that works to pick up pet hair and dust from hard and soft surfaces as was promised by electrolux

Hoping to hear from you soon

Janet seaward

[protected]
[protected]
[protected]@jewellerydesignco.co. Za

Unfortunatly I bought a refrigerator from Electrolux ER 37 on 23-09-06 from Kohli Digital Home [protected]) & this monday 28-09-09 i lodged a complaint at Kohli Digital Home & he told me it will be repaired on 1-10-09 & somebody from the company has visited my home but just for the sake of visit.Next day i again called up but they told me to speak with servce center with Mr. Raj Kumar @ [protected] & he send one boy at my home in the evening & he tool almost 3 hrs & charged 700 from me & have given me receipt of Standard Services After that we are just following that boy & Mr. Raj Kumar who is claiming that he is service head of Electrolux but have not get my refrigerator repaired till now.
Today again i called up Mr Kohli & i got a very good reply YOU PAID ME & I HAVE GIVEN YOU REFRIGERATOR NOW YOU SPEAK TO SERVICE CENTER I AM NOTHING TO DO WITH IT.
It is really mindblowing & fantastic service from Electrolux & i hope electrolux have told their dealers to give this type of reply to their customers.
Now i have only one option left with me either change the refrigerator or get it repaired from outside but the whole story have given me a lesson think 10000times before buying anything from Electrolux.

I bought a Frigidaire side-by-side refrigerator from Lowes cost about $1000.

It came with a 1 year warranty, within 2 weeks the flapper that that covers where the ice comes out fell out of the door.

I contacted Lowes and got the name of the local service co. that does Frigidaire repairs.

The company Bryants app. repair sent a man out 4 times in a 8 month time frame, each time I called it was always a 2 to 3 week wait! This was all for the same problem.

When the warranty ran out i was scheduled for the 5th service call for the original problem, remember this had been broken after only 2 weeks of ownership.. I was told no problem they would do the last service call under the warranty..

BRYANTS WERE A NO SHOW !

I contacted Bryants, they told me i wasn't home when the repair man called my house.

I had taken a day off work and was there waiting on them.

I contacted Frigidaire and was told not to worry they could and would fix my unit.

After months of calls and emails I have given up trying to get the hole in the freezer door fixed.

I now have a $1000 paper weight

side note: During this time Frigidaire was trying to sell me an extended service plan that came with a fix it or get a new 1 clause... only $400

BEWARE IF YOU GO WITH FRIGIDAIRE IT DOES NOT COME WITH THE STATED WARRANTY.

My Microwave oven caught fire while using the baked potato auto sensor setting on the microwave. The food/compartment area started on fire and flooded my home with smoke. My first round with Electrolux Corporation Customer Service, the CSR chastised me for using paper towel in the microwave (see user manual page 6 on paper toweling and the endorsed use thereof). The next phone call was to Frigidaire, which said the accident was due to my not purchasing an extended warranty agreement. I made some progress with second supervisor. The company offered to have an authorized dealer come out to service/replace parts (due to the sensor failure which caused the fire) at Frigidaire's expense. An authorized tech did come to my home and declared all parts fixable except the interior box. Since one of the parts requiring replacement (the compartment, scorched, discolored) is not available for replacement; Frigidaire is offering me a 60% rebate (customer penalty 40%) on a new unit. The company has fully conceded to paying for replacement parts and the labor to fix the microwave, Unless!- the parts are unavailable. The unit is trashed on the inside, but because the part is 'unavailable' and the unit is out of warranty, I am stuck with a torched microwave oven. The microwave reeks, the sensor panels are scorched and the Electrolux Corporation identification plate inside the oven is scorched beyond recognition. I am lucky my house didn't burn down. This product is not safe. Frigidaire is more interested in blaming and punishing the customer for parts unavailability than fixing a problem. Frigidaire has reneged on an agreement to provide parts and labor to fix my microwave oven.

In dealing with Frigidaire's Customer Service Department; it sounds like there is a huge party going on in the background. The CSRs stick to a script and insist that if a part is unavailable, too bad for the customer. The CSR's are very limited in their abilities to manage serious consumer concerns, however, in fairness to them, limited by Frigidaire to proactively see a problem through to resolution. The worst part of their representative's behavior was saying (though they admit liability) I should go after the dealer for total replacement, not them. I am standing by to hear from Electrolux Corporation as well as from the Liability Department of Frigidaire. Frigidaire and Electrolux both are the subject of a Consumer Protection Agency report filed last week. BBB contacted 9/21.

Although I have a warranty for my Frigidaire Gallery Commercial Heavy Duty Dryer Model GLGR642AS5 which is good until expiration date 2/14/11, I have had no customer support in getting replacement knobs for said dryer. After a lengthy phone call to Customer Service, I was sent the WRONG knobs. After a lengthy letter I wrote to Electrolux Consumer Services in Fletcher, NC, on December 17, 2008, I received no response whatsoever. I continue to use a WRENCH to turn on the dryer. Very poor customer service.

Dryer Serial No. is: XD53713783

My Frigidaire Ceramic Stovetop fell apart the other day. Heard this huge bang under my stove. I have drawers there, so when I went to open my drawer it wouldn't open. I thought maybe a pan had gotten wedged. So, called for my husband. We found that the bottom of my stovetop had fallen into my drawer. I was in the middle of cooking, when I went to turn off the burners the knobs started coming off in my hand. My husband had to run to the basement and turn off the fuse to my stovetop. Very dangerous. When we looked closer at the stove we noticed that the bottom of the stovetop is just basically glued on. How is that safe? I ran to get my papers from where we purchased the stove. The warranty had ran out in May 2009, 4 months ago. I just bought the stove in 2004. So, basically it only lasted 5 years. Ths stovetop I had before this one lasted 20 sum years and was still working when we replaced it, because we were remodeling our kitchen. Went to Lowe's and they acted like there was nothing they could do since the warranty was up. But, we want Frigidaire to know how crappy there products are, along with consumers that are maybe thinking about purchasing a Frigidaire Product.

I have booked an complaint on 15/08/09 to tall free no. On [protected] for repair of refrigerator & supply of gurad for big bottles & water dispensor for my refrigerator df44 (415lit). I amvery sorry to inform that complaint was handled very casually no one turns up even after seven days & two reminders. The man came after seven days having very rude behaviour decla red without going through the fridge pcb faulty would cost 4500/ for repair & would take 25 days next day I call local fridge tecn he attended immidiately.
I also requested for gauard for big bottles & water dispensor but till date no reply..
Could I hope for postive reply.
Regds
A. K. Singh
3/49 vishnupuri
Kanpur (U. P.)
India
[protected]
Mobile
[protected]

I looked to see who else is having the trouble I have been having with this dishwasher, and I do see one person wrote in and I thought it was me that was writing it. This dishwasher leaves soap all over the bottom inside the dishes still have food on them it does not drain well and now today only 2 years to the date I had a repair man in here to tell me that something broke and he fixed it. What we pay for things is bad enough but to have to fix something after 2 years with hardly any use is a joke. I think the company knows the product is trash and the right thing to do is to listen to the consumer because they can knock a company right out. They will not go broke by fixing things for people they will only look better and have more people wanting the product they are selling but as for me I hardly used the dishwasher I am alone and hardly eat in? Then why did it break because it is cheaply made and a piece of garbage. I will throw this machine out if it breaks down again. If something is wrong write and let everyone know. We work hard for our money stop robbing people with your cheaply made products. Even if we did not pay a lot more for them they should hold up!

We purchased an oven, made by Frigidaire, that has a rusting problem on the steel door but even worse is that the door handle has unattatched from the oven several times!

In my opinion the screws that secure the handle to the oven are too short to keep it attached. This becomes dangerous because when the handle comes off, the layers of the door separate and sharp glass corners are exposed along with very hot surfaces.

You also usually lose your dinner because you have to wait a few hours for the oven to completely cool before trying to re-attatch the handle. It is also extremely hard to try and fix and, in the end, the repair does not last very long.

I have been very disapointed with my Frigidaire appliances and will choose a different brand next time.

My Frigidaire Gallery Series stainless steel refrigerator door is rusting. I have not found anything that takes the rust off. I was told by Frigidaire that because the year warranty had expired there was nothing they could do except refer me to a repair man. I Googled this and I am, by no means, the only person having this problem. I worked as a nanny in a home for several years that had a GE brand stainless steele fridge and the was NEVER even a spot of rust so I don't believe that this is normal or should be expected.

I would also like to add that we purchased an oven at the same time, made by Frigidaire, that also has a rusting problem on the steel door but even worse is that the door handle has come unattatched from the oven several times! In my opinion the screws that secure the handle to the oven are too short to keep it attached. This becomes dangerous because the layers of the door separate and sharp, glass corners are exposed along with very hot surfaces. You also usually lose your dinner because you have to wait a few hours for the oven to completely cool before trying to re-attatch the handle. It is also extremely hard to try and fix and, in the end, the repair does not last very long.

I have been very disapointed with my Frigidaire appliances and will choose a different brand next time.

Bought A/C and it was not working plus the remote that was supposed to come with it was not in the box. The customer service was unhelpful not the least apologetic.

Hi,

Myself Narendra Kumar Bansal, R/o A-1/279, Lawrence-road, Keshav- Puram, New-Delhi 110035 (INDIA), having some problem regarding the quality of Electrolux Products :
I have purchased one Air Conditioner on 05/05/2009, model no. EA18WCRFAI having Serial No : B82100715 & PNC No : [protected].

for last 14 days my A/C is not at all cooling, as its compressor is not working. I have lodge a complaint over here locally @011-[protected] vide complaint no. DEL2806090360 dtd: 28/06/2009. but they have informed me that we have to pay the service visit charges & bear additional charges as well. In this regard I would like to know then what is the use of warranty on Compressor ?

As this type of service (after sales) quality is providing by the Electrolux, who is going to purchase the Electrolux Items ? I am having two more A/C in my home (GENERAL & GODREG) from last 10 years, till date I have not faced any problem in that. But in the case of Electrolux, the compressor is down in just 02 Months (very poor quality).

Really its a pathetic product quality, I have ever seen in the corporate industry.

Regards,

Narendra Bansal
[protected], [protected], [protected], 011-[protected]

I purchased a top of the range induction hob with a new kitchen from a company called Esquadria Kitchens. The hob was distorted and when fitted had a gap between it and the worktop. Nobody had any idea about wether or not this is normal and it was left to me to find out. I tried the AEG website and found it impossible to send any type of communication to them. It is designed to deter rather than help.
Eventually I managed to speak on the phone with somebody in UK and was informed that the goods were definitely faulty as no gap should exist. Armed with this information I contacted the kitchen supplier who requested a service visit from AEG Electrolux. After some weeks the hob was inspected and it was agreed would be replaced. After a lot of chasing two fitters arrived with the replacement, not at 2pm as promised but at 7pm !. One of the fitters then proceeded to stick adhesive foam tape to what I could clearly see was the wrong part of the underside edge of the hob. I told him this was wrong but he insisted and we were left with A GAP BETWEEN THE HOB AND THE WORKTOP!. I now insisted on a visit from the boss of the kitchen company and AEG management. They arrived and without apology the AEG person promised to remedy the situation within one week. Needless to say we are now still waiting after two weeks. This awful company has no regard for any of its customers at any level and I can understand why they place a firewall between themselves and all those that are unfortunate enopugh to have to contact them. Take my tip, DO NOT EVEN CONSIDER BUYING ANYTHING FROM AEG ELECTROLUX, EVER.

I puchased a Frigidaire Affinity Pair (Washer and Dryer) in February 2009. When I purchased the washer and dryer there were two rebates offered. One for $50.00 and one for Tide HE and Bounce Free for one year. I submitted all the required information. The company, CMS, received and processed the information on March 31, 2009. I have received the $50.00 rebate. I have not received the Tide HE and Bounce for one year coupons. When you check the website everything has been processed and is just waiting to be mailed. I have called the number on the rebate form [protected]) to check on the status of the rebate which has now been 13 weeks, the rebate says allow up to 8 weeks for delivery. They can not give me any answers as to when the coupons will be mailed. All they tell me is that there was a greater demand then was anticipated and they are trying as hard as they can to get them out. I have tried to call Electrolux Group whose name is also on the rebate form, they are no help at all, they have no idea what rebate I am talking about. I have tried to call Frigidaire and they have no idea what i am talking about. If ayone can help I would apprecaie it.