Over $2800 for a Frigidaire Gallery mod: lghd2369tf8, ns: 4a14101236, not even 3 years old and breaking down. I have to put food in my 20 year old spare refrigerator. Last year their service man said he fixed it by squirting silicone caulk around the door area. It didn't fix the problem and now the door shows 5Y EF and it's not as cold as it used to be. I finally called again yesterday to try and contact someone even though I don't have confidence in their repair service. I've been trying since yesterday. I was told that nothing would be done unless I had the Lowes protection plan number from the bottom of the receipt which I couldn't find. I was then told to email Assurant to get the plan number. They sent me a number for a sander that I don't even think I bought. Today I finally got the number from Lowes corporate and it's still under warranty till 11/30/24. The number is 0103444221335172302001. So now I'll start over again and see what can be done. I don't want more caulk squirted on it as a repair. I tried to load a video and but it was prevented.
Claimed loss: Nothing yet. We have another refrigerator we can use if this one totally breaks down.
Desired outcome: I want a different unit or a refund. I shouldn't have to be aggravated with something that was so expensive and brand new. I don't trust this unit. I can hear the fan blades in the unit hitting something
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