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Over $2800 for a Frigidaire Gallery mod: lghd2369tf8, ns: 4a14101236, not even 3 years old and breaking down. I have to put food in my 20 year old spare refrigerator. Last year their service man said he fixed it by squirting silicone caulk around the door area. It didn't fix the problem and now the door shows 5Y EF and it's not as cold as it used to be. I finally called again yesterday to try and contact someone even though I don't have confidence in their repair service. I've been trying since yesterday. I was told that nothing would be done unless I had the Lowes protection plan number from the bottom of the receipt which I couldn't find. I was then told to email Assurant to get the plan number. They sent me a number for a sander that I don't even think I bought. Today I finally got the number from Lowes corporate and it's still under warranty till 11/30/24. The number is 0103444221335172302001. So now I'll start over again and see what can be done. I don't want more caulk squirted on it as a repair. I tried to load a video and but it was prevented.
Claimed loss: Nothing yet. We have another refrigerator we can use if this one totally breaks down.
Desired outcome: I want a different unit or a refund. I shouldn't have to be aggravated with something that was so expensive and brand new. I don't trust this unit. I can hear the fan blades in the unit hitting something
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We spent over $2800 for a Gallery refrigerator with the extended 3 year warranty through lowe's. Within the second year it started making a banging noise. It took a while to get a response but eventually a technician came and all he did is squirt some caulk around where the doors close. I wasn't impressed and it didn't fix the problem. A couple of days later the noise started again but the unit was working so I didn't call for a repair and more caulk again. Into the third year I noticed the food was not getting as cold as normal and 5Y EF started showing up on the door. Then the frige didn't work at all, just the freezer part. It took me two days to contact the right person since I couldn't find m receipt with some 22 digits and every number I called was automated. If a human finally answered the phone they told me they could not do anything without that number and I was told to call the automated numbers again. I even went to lowes since it was their extended and was told they could no do anything. They told me to contact Assurant. Guess what, I never heard of them. Great, more people to go through. Finally someone from assurant said I had to file a repair claim. I tried several times and kept getting stopped before the complaint would go through. I called assurant again. A representative filed my repair request on Monday 9/16 and said someone would be out the next day. After waiting all day the repair guy from Dosyak Appliance said he was not coming out until friday. Now it's over a week without a refrigerator. I live in NJ and I noticed that the repair company was from PA. I can't believe they have no contacts in NJ. Finally the repairman came out and said two fans were not working in the unit and had to be ordered which might take another week. The piece of junk is not even 3 years old and it's only my wife and myself that use it. I really don't think this complaint is going to do any good but it feels good to let someone know how crappy the warranty service is. I've had appliances go bad before and usually a repairman can come out that same day or one day after. If everyone keeps stalling our warranty will run out.