Frigidaire
Reviews and Complaints

This is the second one of these I have bought. First one broke suddenly after a year, since I had not kept the receipt, I put it down to bad luck, went to Harvey's and bought a new one.This time I asked about warranty etc and was told it had 2 years.It, like the last one, suddenly stopped working.I though, no way, it is only used for my kitchen area, so not over worked as I have a big vacuum for the rest of the house.Went to Harvey's & spoke to a 50 something sales lady who was a bit aggressive from the onset. I told her my story of events & said I think the product sucks. She said what did I expect after a year? I said for $200 something that worked. She huffed & puffed said if they assessed it and it was a major fault it would be repaired and returned, if it was found to be a minor fault, this would also be repaired and returned.I stated I understand policy but am not happy to have this back-my faith in this product is now a bit doubtful.I was told she would speak to the rep, why should they refund me my problems with electro lux not them.I then asked to speak with head office contact or a manager-no details were forthcoming. Only when I said to a customer beside me that I'd classify a broken vacuum as a major fault did a senior person approach me.I said that all want is a refund in store to buy a different brand & he said if they find I have not abused the goods they can try but again nothing in writing.I think after sales service is terrible, I was treated like I was a pest, and got the impression they though I was out of line to complain. My paperwork was returned with the phone number of the rep from electrolux...Guess I never paid Harvey's for it?Oh yes sales lady calmly stated they were not responsible I should deal with electro lux...why should Harvey's take responsibility? I told her that since they took my $200 I thought I was dealing with Harvey, s...but then again, maybe not, I was dealing with Robin Hood & Co? Next time I will spend my money elsewhere...

Our family somehow survived the May 2011 F5 Joplin tornado and we lost practically everything. After a long miserable year of misery, we ended buying a new home. For all we had gone through, and learning the advantages of induction, we treated ourselves to a Electrolux free standing range, model# EW30IF60ISB (Serial# VF20555683) in August 2012 for $2300+ . It worked great until a month (May 2014) back until a E15 error code showed and since, it would not let you do anything on the cooktop. So we are without a range for a month now. The authorized repair guy talked to the Electrolux service tech and they said they don't have much idea why this has happened nor have they heard about this problem (please check webistes about numerous complaints for E15 error code) and needless to say the only way as per the repair guy (by the way a real nice guy) is to keep replacing the electronic board until the problem is solved by guess work. I have already replaced the UIB and Relay board (as per manual) but no solution yet, the next may be the entire touch screen panel in the front. By the time the range is repaired by guess work it will over $1200 cost (about 50% of new one). I have no choice but to discard this range replace it with some other brand. This is also a story of how Electrolux ruined our family's upcoming vacation by diverting our hard earned saved money to buy a replacement range- isn't much fun cooking with one portable electric cooktop and microwave. Thank you Electrolux.

I have an Electrolux EWX14450W Washer/Dryer that came with my new-build flat when I purchased it in October 2011. A few weeks ago the appliance stopped working mid-cycle (drying) and has shown no sign of life ever since. It would appear that the electrics have gone as the digital display no longer works and the machine is completely unusable.

I am single, spend a lot of time away from home and do not use the appliance that much. I would be amazed if the machine has been through 500 cycles and yet it is now useless. I appreciate that you may get the odd duff machine that doesn't live up to the normal lifespan that is expected of it, but it was Electrolux's lack of correspondence that I really wanted to complain about. I sent a polite email outlining the problem to their customer service team via a web form on their site over a fortnight ago and I am still waiting for any form of reply. I have emailed their CEO Keith McLoughlin directly to complain about the lack of response from their customer service team - that was a week ago, again, no reply.

How can a company the size of Electrolux get away with such shockingly poor customer service? I have been waiting for some sort of response from them, even if it was only to tell me 'hard luck you're out of warranty, on your way' but I have heard nothing whatsoever, so frustrating. I'm going to order a new machine later this week, and I can assure you it will not be an Electrolux. I would also urge anyone reading this to give Electrolux products an extremely wide berth too.

I bought brand new frigidaire gallery on feb2014 & stop working 05 may 2014 and I called totem and they send technication on 7 may came did not fix it order the part again & he came with that still not able to fix it and he order the part on 12 wrong part still not working again he order and he said going to take 1 week to deliver. Its almost more then 1 week my fridge is not working very bad exprince with elactrolux and totem and frigidaire I and never ever going to buy this company product... I hope if someboby going to buy read this first..

Purchased a Gallery French door refrigerator on 2/18/14. On 3 /11, ice began forming on the rear wall. The repairman adjusted the water fill tube. The very next day, the same problem occured and he again adjusted the fill tube. On April 22, the ice maker stopped working and on April 24, the water inlet valve was replaced. The next day, the fridge was making a loud vibration and still no ice and water frozen on the rear wall again. Technician ordered a new ice maker which is going to be installed today. Upon contacting Frigidaire, I was told they would not consider a replacement unless the same problem needed repair at least three times. I explained to them that the problems are all related to the ice making system but they refuse to offer assistance except to state that the consumer's concerns are being addressed through an authorized service center. Five service calls in six weeks is a sign of things to come.

It is more than 2 weeks and still resolution not provided for my complaint with Electrolux. They said the motor is the problem initially but they replaced it but still issue is not resolved. Now they dont know what is wrong so they stop answering my calls and responding to the emails. The WM is still under warranty.

Pathetic experience.

Purchased a spanking brand new induction/convection ELECTROLUX stove from a retailer. The stove has not worked from the moment it was delivered, December 19th 2013! Today it is February 13th, 2014 and I am still waiting almost two months later for parts that have been ordered. Imagine...brand new! No one calls me to keep me updated and no one, from the retailer, ELECTROLUX or even the repair company is the least bit concerned. It is as if I should be thankful to have that piece of useless junk sitting in my kitchen.
No Christmas dinner, eating out constantly...this purchase has cost my family a great deal more than just the price of this 2000.00 stove! Unimaginably poor customer service. Shame on you ELECTROLUX.

This install started out bad when the delivery guys " butterflied the doors " as they called it to get it in my residence and screwed up the door alignment . They swung both doors open and carried it by the doors to get it in after I was assured by the sales person it would fit a 36" opening. The doors never lined up correctly after they placed it in my kitchen. When I called the installed sales dept. they said the way it was brought in was common and you simply re-adjusted the hinges. They " adjusted" the hinges and the doors would close but one was adjusted taller than the other. I was working for lowes at the time I told them the hinges or where they mount were damaged and they just blew it off. I was frustrated and didn't want to "rock the boat" because of my job and it was working so I let it go. Immediately after the install it quit working, ruining all my food. The installed sales person asked if I had rec. for my food that was ruined and of course I don't. After 2 trips to my house and several days to get the part and lots of time on the phone with customer service they brought the part and did the repair. The ice maker then quit working and after 4 trips to my house and hours on the phone with the repair service it started making ice again. When they were pulling the fridge out to get to the back they failed to remove some ceramic crocks from the top of the unit and they fell and broke on the kitchen floor. I let it slide after a bunch of apologies from the repair guy. It is now out of warranty and the ice maker quit working again and it flooded by kitchen. I can't tell you how disappointed I am with my entire association with this company. If people knew how bad it was to work there and how inept their installed sales department was they would go elsewhere to buy badly made Chinese products.

I purchased a Frigidaire electric range in February of 2010, shortly before the 1 yr warranty expired, the touch panel that controls the stove top and oven went bad, and was replaced under warranty, within a year the same exact problem came back, and only after much badgering did Frigidaire agree to cover the cost of the part, because I've maintained from the outset there's a design issue, now a year later, the part is going bad again - Frigidaire's response is that there's no recall, no one else is experiencing the same problems, and curtly told me that there's nothing they can do, but, hey, we hope you'll consider buying another appliance from us! Are you kidding me? Their idea of customer service and customer satisfaction is ludicrous, and I'd be ashamed to treat my customers they way they have me, and it appears, many other customers as well - I'll never buy anything more complex than a rubberband from them, as their product design is poor, and it truly outshines what they call customer service! The local company that sold me the appliance has tried to help, but has also gotten nowhere with Frigidaire - I'll buy from them again, but you can be sure that it won't be anything built by Frigidaire/Electrolux, as they have neither a quality product or service after the sale.

I called Frigidaire due to the ice maker in my gallery stopped working an the liner in fridge melted. my appliance is 16months old. they stated if I bought the warranty that they would cover all parts an labor. I purchased $243.00 warranty . several weeks later the appliance company Frigidaire requested came into my home changed the products, at that time still need a valve unable to use ice maker till the appliance man retured to fix another problem, that day they also applied new tracks to my frezzer as well. later that evening I returned home to find my refrigerator reading 70 degrees an all milk products ect lost, garbage. the new liner an light fixture would not turn off an burned up my liner an my memory board . appliance man came back out ., unplugged the fridge an stated new parts will arrive . NO FRIGE PERIOD. all food lost. several days later, after eating out, no parts have arrived, had to cancel service call. Frigidaire cannot tell me when parts will arrive or even come in, in timely manner to replace or fix my product that I spent $3000.00 on.. several phone calls, visits to my house. money spent eating out, money spent on warranty. times loss, my house about burned down by there equipment/ product that they stand by.. literally from a broken ice maker to a nonfunctioning appliance. please this is really the short end of the story. I need help! I have a family of four an a Thanksgiving dinner to make for out of town family. someone please ! I didn't destroy the product ...

My microwave got broken after 9 months after the purchase. Since it was under warranty, I expected that it would be repaired/replaced fast. I was sooo mistaken!

Electrolux suggested a repair company, a technician came, looked at the microwave and said that he had to order parts. In ten days, he came with the parts, took off the microwave and determined that it is not repairable. He told me that he would file the paperwork with Electrolux and the company would call me about replacement. No one called. In two weeks, I called Electrolux and was told that they are waiting for the pictures from the repair company. To make this long story short I have been calling Electrolux and the repair company "Dan Mark Appliances” countless times. The former kept telling me that they are still waiting for the pictures, the latter kept telling that they informed Electrolux that no pictures would be submitted because none were taken. I do not see how this can be resolved. My microwave is still sitting on the floor.

I have an extended service agreement on my Frigidaire. First, the washer is a real LEMON. It is only 3 years old and I have had it repaired 8 times. On the last set up repairs, my washer was out of service for SIX WEEKS! It took FIVE appointments from the repairman. There is only one Repair Service on the list that serves my area--so I was stuck with them. They only come to my town Tuesdays, Wednesdays and Fridays. My weekday off is Monday so I had to keep taking VACATION time to have my washer worked on. I finally got to the point where I had to move my washer outside so they could come service it when I wasn't there. In the last run of repairs: Visit one, they diagnosed problem but didn't have the right part (very understandable). Visit Two: they brought the same part that they had installed on visit one (BIG OOPS, SORRY). Visit Three: they got their dates mixed up and didn't show up. Visit Four: They "fixed" it. I used it three times and it died AGAIN--same problem. Visit Five: It is fixed, for now. But like I said...this washer is a LEMON. I am sure that it is only a matter of time.

I purchased a new refrigerator October of last year and it's still under warranty... There's a small crack on the inside back wall of the fridge, I don't know how it happened but they checked it out and said it might have been defective. They "ordered" the replacement part and on their second visit I was told that nothing was ordered because it can't be replaced. When he called to see if they would replace the fridge they told the repairman and myself to patch it with tape. When I asked to speak to the manager in charge, she told me that it was correct and that's how they fix it in cases like this, with a piece of tape. Their satisfaction guaranteed is no longer in effect.

we spent 1400. 00 on a frigidaire side by side and from day one it has been a piece of junk. the ice maker dont make enough ice for a day and you can push make more ice button and it on. you cant use the ice button to get ice you have to open the door and get it manually. the water filter is suppose to last 6 months lucky if it last 2-3 months. we will never buy another frigidaire product at all and never ever a side by side. we will go back to the standard refrig. you can reach me at [protected] teresa

Please don't ever, ever, purchase anything from Conn's. Less than two months ago, I purchased a wall-unit air conditioner and also purchased a 4 year warranty with it. The installation and carpentry are terrible and looks like it was a nursery-school project. To add insult to injury, the rotating vent mechanism stopped working and I placed a service call to Conn's. They told me someone would call within 48-72 hours to schedule the repair. Well, 5 days later when they finally contacted me, they said that they were having trouble locating a Frigidaire technician within my area. I live in Huntsville, Texas but purchased the unit in Conroe, Texas. A couple of days after that, the unit shut down completely and wouldn't come on at all. I called Conn's back to let them know that the status of the repair needed changed since the unit wasn't working at all. I also told them that I have a 75 year old asthmatic, hypertensive, breast cancer patient in that house and needed immediate assistance since relocation for her wasn't an option. Frigidaire called 1 day later and asked for the serial number of the item and stated that they couldn't even schedule the repair without that. I eventually took every number off of that unit repeatedly calling back because they said every number that I gave them was incorrect. I told them again the situation with my elderly mother and they were very unsympathetic. At this point I was desperate and told them that I would pay out of pocket to send a technician out just to locate the correct serial number and they still refused. I am going to take legal action since this effected my mother's health and mine (I am a cancer patient as well). I have purchased appliances for thirty years and have never been asked for a serial number or been refused service even with offering to pay out of pocket with a warranty in place. I have never in my entire life went through anything like this. They couldn't give me products for free after this. Good luck to you all that have been scammed.

HH Greggs rebates on products is such a SCAM! 1. the products I bought weren't a set and each item should have had a rebate but I was only told about 1 and when asked about other rebate I was told some BS and basically that I should have bought them separately! but that's not my main complaint...after I purchased my appliances I was given my rebate card and told to send it in immediately, which I did! well this was back in beginning of February and its now April 28th and I still have not received my rebate and when I track it on the 'track your rebate' site ... my rebate doesn't exist! and when contacting HH Gregg they claim they can't help me and that I either didn't send it in or sent it to the wrong place! how could I have sent it somewhere wrong when the rebate already has the address printed on it! and why would I NOT send in something that gives me $80 back out of $2, 200 purchase! HH Gregg is nothing but a bunch of high priced scammers that are to cheap to give there customers anything back in return! I WILL NEVER BRING MY BUISNESS BACK THERE AGAIN! and funny thing is I was really going to spend another 2, 000 on a washer and dryer set...guess Lowes will get my business for now

I purchased a Fridaire Stack Laundry Center. It stopped working after 4 loads of laundry. H H Gregg replaced it with a Whirlpool unit that did not work when it was hooked up. The dryer motor was bad and it would not heat. After several phone calls, H H Gregg agreed to come and pick it up. I was then told it would take 10 days to get my refund. This company does not deserive anyones business. They sell defective products and couldn't care less.

The Frigidaire web site has page after page of complaints. all of their appliances are crap! i will make it my mission to keep people from spending their hard earned money on a product that wont work or that the Frigidaire company won't stand behind !
i purchased a refrigerator and freezer in 2005 and have had problems with the ice maker in freezer and refrigerator has had numerous motor issues. ALL of the components of the motor parts of the refrigerator have been replaced twice and other times it was a part here and a part there. Frigidaire response is "can't help you, your out of warranty! " or they will give a "discount" on part and I would pay labor that runs at least 350.00 to 400.00 ! REALLY!

We purchased a Commercial Freezer with an Extended Warranty from Lowes. The freezer has been replaced once due to a leaking seal(s) around the main door. Now, there seems to be ice forming inside the freezer (all down the back). Lowes has informed us that because we were not supposed to purchase an extended warranty on a commercial product, they are unwilling to fix/repair the freezer. They are only interested in purchasing the extended warranty from us, leaving us with a freezer that does not work. Any help would be greatly appreciated.