Frigidaire’s earns a 1.4-star rating from 888 reviews, showing that the majority of appliance users are dissatisfied with their home appliances.
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frigidaire affinity washers are pooorly built and they do not stand behind their products this also is true with the electrolux appliances
Fridgidaire and electrolux are both affialated appliance manufacturers who neither of the companies have quality appliances. You pay BIG money for pieces of crap appliances who the manufactures will not stand behind instead they say you should have bought a extended warranty for a appliance that is just out of warranty . I bought a whole electrolux kitchen for a new house and a new affinity washer and dryer this was in dec of 2008 we moved in the house this is sept of 2010 and so far they have had to replace my stove with a new one after having service man come and work onit the first 7 months also during the same time my dishwasher gave problems and at this point and time after fighting with electrolux I have not had a dishwasher for the past month waiting to see if they can fix it or if they will replace it . I also had problems with my washer from day one the door never closed right so instead of replacing the washer they kept sending out service man to adjust the door until finally the door broke off the stryker and the service man found the plate was broke to hold the door on the washer so I called them and they sent the PIECES AND PARTS for the service man so he can build the door back they refused to pay for the labor this is really wrong people spend alot of money of crap they throw together I would not recommend FRIDGIDAIRE or ELECTROLUX products for purchase to anyone unless the consumer wants to deal with a company who isnt interested in making sure you are happy and you have working equiptment .THIS IS THE WORSE EXPERIENCE I HAVE EVER ENCOUNTERED SO PLEASE PASS THE WORD. I AM ALSO CONSIDERING TAKING A LOSS TO BE ABLE TO PAINT THE WASHER YELLOW AND WRITE LEMON ON IT AND PUT IT IN A VERY PUBLIC PLACE TO MAKE THE PUBLIC AWARE OF HOW LOUSY THESE COMPANIES TREAT THEIR CUSTOMERS AND HOW BAD THESE APPLIANCES ACTUALLY ARE. It will be worth losing the 1300 dollars to make the public aware of this .
The complaint has been investigated and resolved to the customer’s satisfaction.
after sale service of product
Hi i am satish ihave purchased a washing machine on 09/04/2008 fromsymphony radio which is in sarojni nagar. there is some problem in my washing machine due to which i have approched to ur service centre the name is Royal refrigeration and is in east of kailash. ithink its ur authorized servicecentre in south delhi the concerned person name is manpreet bhatia he told me that my engineer will respond u on 09/09/2010 but than no one came to me than they told me that he will come on 10/09/2010 at 11 a.m i keep him trying his phone but he didnt respond me in the same manner Mr.manpreet also didnt respond me and was not picking my phone.they told me that i am supposed topay Rs250 as the warranty period is lapsed iam ready to pay that but than alsothey dont responded me is it the right way to deal with a customerand is it the way to give after sales service to the customer.i want an action against this what had happend to me.
Regards
satishprasad
[protected]
lemon
In October of 2009 I purchased a Frigidaire washing machine and three year service agreement at Sears. The beginning of this summer I started having problems with the door not opening, leaving damp laundry in the washing machine. I had a lenghty phone conversation with a technician and after repeatedly unplugging and plugging in the machine it worked again. A few days later that same problem happened again and I made an appointment for a service technician to come and fix the washer, setting aside a 4 hour time block for the repair. On July 9 a technician came out to replace the washing machine door lock. A few days later the same problem happened and I made another appointment, waiting again a few days until another technician came on August 3. He told me that the control panel needed to be changed. That part had to be ordered. On August 17 the contral panel was replaced and the service technician assurred me that the problem was now fixed. He left and I tried to wash a load of laundry but... you guessed it, the door again did not open. I called Sears about one hour (or less) after the technician left and an appointment was made for another technician to come out the next day. On August 18 another technician came out and he told me that the technician from the previous day had not securely connected something. (The machine was working when that technician had tried it out.) The technician left and I tried to do the laundry but again the door would not open. I had been patient up until this point but now I wanted a new washer that would actually allow me to do laundry. I called Sears "4myhome" and talked to at least 6 people (some of them very friendly some not so much) but was told that the washing machine did not yet qualify for a replacement. I was told to make yet another appointment for a service technician to come out. That appointment is scheduled for August 24. In the meantime I have another damp load of laundry in my washing machine which I can not open even though I have unplugged it already several times.
Dear washing machine lemon,
We are sorry to hear about the problems that you are experiencing with your washer. We can only imagine the frustration this has caused you. It is our goal to get your appliances to run properly when servicing and to exceed your expectations. This clearly has not been done for you and we would appreciate the opportunity to assist. My name is Scott and I work for the Sears Cares Escalations Team. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the washer was purchased under and we will call you at your convenience. In addition, include your screen name (washing machine lemon) in the email so we can reference to your case.
Thank you,
Scott J.
Senior Case Manager
Sears Cares
ice maker freezes
I purchased 5 electrolux appliances less than two years ago. The refrigerator has ice freezing on the ice maker and after it builds up the ice maker will not dispense ice. The microwave light bulb burned out over a year ago, and requires a service man to install the new bulb. Thus a new light bulb will cost no less than $75. I am a home economics teacher who has dealt with all brands of applicances in my 26 year career. I have always had to buy applicances that were in the mid range of cost, but thought these may be my last major appliance purchases so I want the best I can afford. I have now found that the old adage "you get what you pay for" certainly does not apply to electrolux appliances.
The complaint has been investigated and resolved to the customer’s satisfaction.
The teacher from Amarillo, Texas I feel your pain. I also bought Electrolux appliances 6 total and felt this would be my last purchase until I move into my retirement home. The way things are going Im thinking about what I will purchase after my extended warranty runs out.its so very sad when a company gets your money and won't help out with the ongoing problems that their product has. It's not like I'm making this up, from the first day I received my appliances I've had issues. Today marks the 38 repairman to come into my home. I could at this point write a book of all that I've had to have done with the short time I've had my Electrolux appliances.
My question is, is there anything that I can do? I hope I've helped the next person out there from making the same mistake. I'm living proof that Electrolux sells junk!
refrigerators are no good
I purchased the above refrigerator brand new on 4/11/2007 and it was not worth repairing on 7/27/2010. Model PLHT219TCB, Serial 4A71011121. I have never had problems with any refrigerator I have purchased, new or used, for over 30 years. My luck ran out as this was the first(and last) Frigidaire I have bought.
A Sears repair technician said it would cost over $400 to repair the damaged sealed system and suggested buying a new frige. He noticed how cheap this one was made when he was testing it out.
I was given hope when the Frigidaire customer service person in Georgia said that if the sealed system is broken then the 5 year warranty covers it except for labor and moving costs; all other parts are only covered for 1 year. I thought this was a great warranty and company!
They referred me to 3 authorized repair centers. I chose the first one based on YELP reviews and they said they would call Frigidaire to get an account number and validate the warranty. Sadly, the repair person told me that the sealed system is only covered for 5 years for purchases made before 2005 and that there was nothing else they could do. She went onto say that the customer service person I had spoken to (Lonnie) did not know what she was talking about.
Next, I called Frigidaire's customer service again to hear with my own ears and Rafael confirmed that I was SOL. I asked Rafael what he could do to stop me from bad mouthing Frigidaire and all he said was that I would have to pay for repairs on my own.
Judging from the other posts it's probably best that they have a crappy warranty so that you can move on faster and away from Fridigdaire.
i have the same problem and living in a rural environment it costs more for just a service call than the original price of the refrigerator. I will tell everyone I know never ever to purchase Frigidare products
disaster side by side frigidaire ref
Sent: 07/23/10 06:14:24
Subject: Customer Service Issues
Posted on 7/23/2010 12:14:23 PM
Message Type = Contact Webmaster
Model Number = FRRC25V8DS9
Serial Number = LA53327606
Purchase Date = july 2006
Customer Information
Subject = i am an accountant. i have so many friends whom i can share my
desperation. i will report to the domestic trade and industry if at this time
you will not act on my report.
Message = we purchased the product last july 2006 if i'm not mistaken. since
then we were not able to use the product very well. the water dispenser was not
properly installed. then barely one year the product did not operate well.
according to the servicemen, because of power flactuation, then we were advised
to use a an Automatic Voltage Regulator. We did! but not so long after the unit
did not operate again. we call a servicemen who came to check the unit after six
months just to advise us that there was a trouble on a unit that regulates the
power. he asked us to report it in your makati, philippines office, which we
did. according to that office the particular unit will be ordered at the main.
that was already a year ago. since then we have not been using the unit. we are
very frustrated since the refrigerator is my dream one. a side-by-side
refrigerator which i did not expect to give me so much head ache and heart ache.
it is so expensive and yet so troublesome. please, please, please help us. your
servicemen are so irresponsible! even your branch is so irresponsible! they are
very much aware that we are having trouble and yet they did not act very
promptly. why do you keep on selling the unit when you cannot even repair or no
parts available to repair in case of trouble. HU Hu HU. i am so desperate.
First name = violeta
Last name = casaje
Email address = [protected]@yahoo.com
Phone Number = +[protected]
Address 1 = palapat road
Address 2 = brgy palapat
City = hagonoy, bulacan, philippines
no frost freezer collecting frost on the roof n sides of the freezer compartment
my no frost fridge collects ice on the roof n sides of the freezer compartment. the fridge was taken for repairs but this is still happening.
The company says its normal! ?
control panel malfunction
On the stand alone Frigidaire gas range, the vent for the oven is immediately below the touch control panel, the panel fails. The first time I used the self cleaning feature, the plastic sticker that covers the controls melted and cracked. The sheet meatal around also warped and the enamel came off, looking funky. Three years later the control panel stopped working and the oven started turning on all by itself. I can't believe there hasn't been a recall on this stove! At a cost of $340 we had the control panel replaced and within two weeks the oven was turning on by itself again. There must be a short somewhere. I imagine insulation on wires to the control panel got cooked off by the heat coming from the vent right below.
It is a terrible design.
Clearly, Frigidaire's customer service is suffering dealing with this and other issues. The service guys were very straightforward about the stoves being lemons, and the vent-under-the-electronic-controls issue. However, I was promised a refund for the new control board we paid for that didn’t last two weeks, and haven’t gotten it yet. Likewise, I was promised a 40% rebate on the next stove I bought. When I called to confirm the rebate on a $1, 300 range, which was the equivalent to what we had except the controls are in the front instead of above the oven vent, 40% turned into $177.
The stove was four years old when it died, and Frigidaire figures that is 60% of their stove’s life expectancy, which was her rationale for offering me a 40% rebate on the next range. I just went out and bought a 40 year old Wedgewood for $200 which will last us longer than a new Frigidaire for $1, 300.
washer front load
I have a Sears/kenmore (Electolux/Frigidaire)Front Load Washer that just cratered July16/10 which I purchased in 2003. I had a repairman come same day. $75.00 service call for less than a minute evaluation. The tubspin drum support support let go and two out of three of the support arms broke. If you could just imagine the noise this made with a stainless steel drum spinning full speed out of control. The repairman told me he has changed many of these because they are a defective part. The part in Question has a 25yr warranty but the labour is $300.00. Plus it will probably cost more because when this part fails the bearings can fail and drum can cut into plastic housing which is your seal. It will take a month for part delivery so we are without a washer.
After numerous talks with Sears and continous research of same complaints I CANNOT believe this wasn't a recall. What company can just ignores something they knew about and allow all us customers to go through the same thing. Just sit back and wait for a part ot break so it can cause more damage. When I found a website that had over 700 complaints for the same thing, I contacted Electrolux/Frigidaire myself.
The lady I spoke with was very rude and on the defense right away. I asked her why this was not a recall. I got
the impression she just did not care. She said, I should be thankfull I got 6/7 yrs out of it. I responded if the machine did not have a defect I might have got 12/15 yrs out of it.
She told me that when Kenmore request to have an appliance manufacturered by Frigidaire that as soon as that unit leaves their shop it is Sears/Kenmores problem.
That's when I started getting choked. I said you made this product and it should be your responsiblity to take the appropriate steps to fix this crew up.
I usually go out of my way to buy the best of the best so I can get a product that will last. I thought Frigidaire had that Quality when I bought this washer & dryer, was I wrong.
Right now I am still without a washer and would like someone from Sears/Kenmore/Electrolux/Frigidaire
to restore my faith in customer care and get me into a washer that works.
Who ever is in charge for customer service & complaints better start reading & acknowledging these complaints otherwise you will be out of business sooner than you think.
well what brand is it those are 3 different brands 2 may be made at the same facility but is not held to the same standards as the other
my frigidaire refrigerator inside door keeps cracking
My frigidaire refrigerator inside door keeps cracking! the inside door is useless. the rack holders have fallen off and the material (thin plastic) is now in eight peices! it is so ugly and so useless. So much for thinking I was buying a reputable refrigerator. Other than that it keeps food cold. Big Deal-it has become something to put all in amazement when we look at it everyday!I wish Fridgidaire woud fix it.
poor service
This letter is to complain about the quality of service (or lack there of) that we have been receiving from The Brick Warehouse (William Kitchen Road). This past February 2010 we purchased a Frigidaire Professional (FPHS287F) refrigerator at The Brick Warehouse on William Kitchen Road, Scarborough, Ontario Canada. The process to make the purchase was a relatively pleasant experience. The salesman and the store manager were professional and we were happy at the time with our decision to use The Brick.
However, this very quickly changed. About 2 weeks after we took delivery of the fridge we noticed that water was dripping on the floor. We called The Brick and we were informed that we have to call Trans Global. A service call was scheduled and the technician diagnosed the drip pan as the cause of the problem. Unfortunately, he did not have the part and another service call had to be scheduled. A few weeks later the pan was installed. This did not correct the issue. I spoke to the store manager asking about getting a replacement fridge as I did not think a brand new fridge should be leaking. He however, told me that I have to contact Trans Global and they will determine if the fridge has to be replaced. I called Trans Global and they said that it is up to The Brick to decide to replace the fridge. No one was taking any responsibility and I was stuck with a leaking $2, 000.00 fridge.
Another call was placed with Trans Global. This time the technician said it was the hose that leads to the drip pan "probably" had a hole. Of course, he did not have the part and another service call had to be scheduled. A few weeks later and another technician, this one actually seemed to know what he was doing. He diagnosed the problem as a factory defect with how the hose installed. The hose was not correctly installed and the water was dripping on the outside of the hose instead of on the inside. He said it needed major repairs and he could not do it by himself and another service call would have to be scheduled. We are not prepared to have a 3 month old fridge undergo major repairs and are tired of the service calls and the inconvenience. Each service call required a vacation day from work and I have to empty and repack the fridge.
We contacted the store manager at The Brick on May 21, 2010 informing him that the technician has indicated that the fridge has a factory defect and that we would like a replacement. He said that there are none in stock but he will place an order and we should have it in about a week. Needless the replacement was not delivered in the time it was promised nor did anyone from The Brick get back to us on the new delivery time.
The replacement fridge was finally delivered on June 19, 2010 by two very unprofessional delivery guys and they had hung the doors incorrectly. The left side door had a huge gap between the hinge and the hinge cover and the right side was lower than the left side. Unfortunately, we did not notice this until after they had left. Once we noticed the problem we contacted the delivery guy and his response was, "there is nothing I can do about it, contact the office. How is that for customer care? The following Monday after we hooked up the water line we found out the water valve on the brand spanking new fridge was faulty and was causing a very big leak when dispensing water.
So knowing the drill, we contacted Trans Global to schedule another service call for Tuesday June 22, 2010. This would now be the 5th service call and a 5th vacation day.. The technician confirmed that the water valve was broken and a new one has to be ordered and another service call would have to be scheduled. With regards to the doors, he fixed the gap between the hinge and the hinge cover on the left door and corrected the height by raising the height of the right door. However, the right door slips and makes a cracking sound when opened beyond 95 degrees.
On Wednesday June 23, 2010 we went into The Brick and spoke to the store manager informing him of the new issues and letting him know that this was not acceptable and wanted another replacement. However, the stock in the store is very limited based on our requirements on size, colour and features. The only comparable one (style, size, colour) was a Bosch. The store manager indicated that this is not an option because of the price difference and we would have to pay the difference. We figured that the price difference would compensate us for all of the frustration and inconvenience. The store manager however, said that this was not an option and we should find another one. He then left us and never came back. As we were leaving we saw him watching the FIFA World Cup. How is this for customer care?
The Operations Manager for the store was worse. He has been very arrogant and condescending during this entire episode. Since this saga began we have sent multiple emails to [protected]@thebrick.com and to date we have yet to receive a response to any of them. How is this for customer care? We have spoken to the Operations Manager on a few occasions and he has been very unpleasant to deal with. At no time did he ever apologize for our inconvenience or show any empathy for our situation. His implications are that we are causing the issues ourselves and that we are blaming The Brick for the problems with the fridge. I told him that we are not blaming The Brick we are complaining about the lack of customer service. They are selling a product and they have a responsibility to provide service if/when the need arises. When told about the number of vacation days we had to take for the service calls he implied that is not his problem and that we should have scheduled the calls for the weekends. We tried but service calls on Saturdays are very difficult to get and we cannot wait for weeks to get the issue addressed. When told that we will take our complaint higher he laughed and said nothing will change as it will just come back to him anyway. How is this for customer care? When we asked about the Bosch fridge as a replacement he said that will never happen. He was not even willing to negotiate a price in good faith for all of the problems and inconvenience we experienced over the past 4 months. He has no business being in the sales and service industry as he has no concept of customer service and does a disservice to The Brick.
This was our first major purchase at The Brick and will certainly be the last one. We have decided to return the fridge and take our business elsewhere. I know that the loss of my business will not have any impact to The Brick but I will also share my experience with family and friends and anyone that will listen. The word will get out.
The Brick should consider changing their email address, [protected]@thebrick.com as there is no evidence (as demonstrated by the store and operations managers at the William Kitchen store) that ‘customer care’ is a core business value of The Brick.
The complaint has been investigated and resolved to the customer’s satisfaction.
refusal to honor warranty
Unbelievably Poor Warranty Lack of Service
10 months ago, I bought a condo. I am the first owner of the condo, although the building was 3 years old at the time. According to their "warranty", I had 1 year after my date of purchase. I immediately registered ALL of my appliances. Upon moving in, the refrigerator did not work. I immediately contacted a Frigidaire approved repair company. They REFUSED to service my appliance, because Frigidaire "had a history of not honoring warranties in the building". I called a second company, who came out, and sent a repair person. They had to make 3 visits to diagnose and repair the multiple problems with the refrigerator. Unfortunately for them, thus started our mutual 10 month odyssey into getting payment for them.
Once they repaired the refrigerator, I answered Frigidaire's SOLICITATION for me to buy a 3 year extended warranty (to this day, they continue to send me extended warranty solicitations for all my other appliances).
Once the repair company called me and told me they couldn't get paid, I began working with them to get them paid. They said that they needed my close of escrow paperwork to prove when I moved in. I gave it to them. Thus began the ridiculous 10 months of BS from Frigidaire. Here are the excuses that they have given us for not paying (even though I now had a document that showed my COE date and the 3 year extended warranty I bought at their solicitation):
1) The COE documents were insurance papers not escrow papers (because the escrow company as "title INSURANCE" in its name)
2) I actually bought the condo in 2006 when it was built not 2009
3) I not only bought the condo then, I had it repaired in 2006 (and they had my signature to prove it, which they would never produce)
3a) The company that serviced it according to them was 175 miles from the condo
4) I fraudulently bought the extended warranty claiming that I bought the condo in 2009 when it was actually 2006. Therefore, even if the extended warranty WOULD have still been in effect, they were cancelling my extended warranty for fraud and sending me a refund (I will say, I just got the refund)
5) That the condo I bought had once been an apartment and the warranty expired during the occupants' tenancy (it was built as condos, period)
When I called Frigidaire myself, I was told that the person I was speaking with HAD NO SUPERVISOR. As I told her, I didn't think the CEO of Electrolux was a woman named "Ashanti". She merely repeated that I had signed a service order in 2006 from a company in San Diego (175 miles from me) but refused to produce any evidence.
After this, the builder of my condo got involved, contacted Frigidaire, and told them that it had never been an apartment, and I was the first purchaser of the condo.
Their next excuse, prior to finally paying the service company, was that I had left the date of purchase BLANK when I registered online, and that they had used the build date + 1 year to come up with the warranty period. GREAT LIE number 7. The reality is that A) you can't register an appliance online without a date and B) the date appears on the extended warranty they sold me.
CONCLUSION: I WILL NEVER BUY ANOTHER ELECTROLUX product again. I'm going straight to Kenmore (unless I get rich), because I've never had a problem with Kenmore appliances or warranty. Electrolux sucks in every way.
The complaint has been investigated and resolved to the customer’s satisfaction.
Don't buy this product! I purchased this oven 6 mos ago & after using the self-cleaning feature on this stove for the 1st time there was brown seepage at the base between the oven door and glass. I called the company to complain and was given the run around! They refuse to take responsibility and wanted to send me instructions on how to remove the door & glass to clean it. It doesn't take a rocket scientist to realize that there is a problem with the seal around the oven glass. ARE THEY KIDDING ME?! Had I known this, I would never have purchased their product. I want to warn all consumers who are considering the purchase of Frigidaire products that they don't stand behind their product line! According to the customer service representative's this is SUPPOSED TO HAPPEN? WHAT!? They insult my intelligence if they think that I am going to accept their ridiculous excuses as to why this could have happened! Yet replacing the door is not covered under their warranty when they know that it will happen? The oven door is now ugly and unsightly and I am not physically capable of removing the door, screws, bolts, and glass to clean up this mess! in addition to putting it back together again! Okay, so why not add in their "Use & Care Manual" that after using the self-clean feature there will be seepage of sediments between the door and glass making it necessary to remove & disassemble the door to clean it each time I use the self cleaning feature! How many consumers would purchase their product after reading that? NONE! SHAME ON ELECTROLUX-FRIGIDAIRE FOR KEEPING THIS INFORMATION FROM THE CONSUMER WHO THINKS THEY ARE MAKING A GOOD CHOICE! I am not a mechanic and I should not have to dismantle this door if your product is defective! In addition there are other complaints about this product listed at this site with the same problem! If they replace my oven door with one that doesn't seep then I will indeed rescind this message, until then it will remain for all consumers to be made aware of this defect in this oven! BTW I replaced my 11 year old-self cleaning oven with this one and this never happened when I used the self cleaning feature! So what they said to me is ABSOLUTELY RIDICULOUS!
beware
We bought a brand new glass top stove of the Frigdaire mark in 2017. The warmer burner never worked from day one. We didn't know how it worked and didn't need it so we just left it as is. On chrstmas eve 2017. the touch pad blew and as a result, we had no oven. We borrowed a neighbors oven to cook our turkey and after christmas, we got the touch pad relaced. Suprise, the warmer burner now works. All you have to do is turn the knob. Last week i turned on the oven to cook and the touch pad blew again. The tech that came is telling us that it is going to cost us another 450.00 plus installation. We have decided that because the appliance is only 4 years old and we have now had two major repairs that we are going to cut our losses and buy a now stove. you can be guareented that it will NOT be frigidaire. It is so sad that companies can put out such poor quality products at such top of the line prices. You have lost a customer for life as well as given us the right to advise and future customers to the RIGHT choice.
We had a leak and it was fixed by a licensed professional who said it was a defect in our brand new Washing Machine. After going through an estimator sent out by Frigidaire, sending in the part and then going through every hoop and loop and hours and hours of our time...They came back putting the blame on the company we purchased it from...then we approached the company (small local appliance! Thank God not Sears) and they helped us start the process again and still Frigidaire blamed the small company...even with the part then accessed again and told it was a defective part! The small company has offered to cover the costs of our new floor and Frigidaire told us to take a hike...they are a big company that no longer cares about the customer! I beg every one to quit buying their appliances until they care about what they produce and back up their product!
New microwave quit heating after 3 weeks. We worked through dealer and Frigidaire. We are into the 3rd month and were told it would be more weeks. We have been promised 5 shipment dates. Today the dealer was told "We had signed off and the dealer would not be given anymore information." This is a lie. The dealer was told we had agreed to pay shipping; We did not. I plan to sue as I have no more patience.
When we built our new home and moved in in July of 2017 we bought 8 Frigidaire appliances from Lowes. I think that we spent between 40 and 60 thousand dollars total in Lowes (Truth be know it was probably more than that) We bought an extended service plan that was to cover two of our appliances. In March of this year our dishwasher went out. We called and used our extended warranty and after 7 weeks and 3 repair man visits the Extended Warranty company gave up and sent us a Lowes Gift card to buy a new dishwasher. Well we bought the new dishwasher (of which I had to remove the old one) and I installed it. First off we would have to wash the dishes twice to get them clean and then within a couple of weeks it stopped working as well. Now our microwave has quit and we don't want to have to use our only extended warranty plan that is left to replace it due to the fact that we have a $2, 000.00 freezer and refrigerator among other expensive appliances that could go out sometime soon as well. I am now being told that I will have to contact the manufacturer to resolve my dishwasher problem! Even though the original extended warranty claim problem has not been resolved! I am so frustrated and will probably not use nor recommend Lowes again.
refrigerator quit working lost all food had repaired everything in the refrigerator 2 days to do this hasd to miss work. Now is quit working again and lost all of our food again very dissatisfied with Sears customer service is very rude. I would like to hear from someone who can fix this problem the refrigerator is no good
3yr old front loader clothes washer ran well up until a few days ago. The unit began making loud grinding noises. After casual inspection, I found that the Stainless Steel rotating tub was very loose in every axis.
I spent a few hours in a detail inspection and after disassembly of the plastic tub unit, I found that the three spokes of the drive hub/spindle has broken off shaft.
No debris other than plastic found. To our knowledge it has not been overloaded. Another post on another board indicated same issue.
I purchase a microwave from HH Gregg and it was delivered to my home on March 24, 2017 ans install. When I went to use it, it did not work. The turn table did not work nor did the control panel. I contacted the store and they sent a repair person to work on it. He looked at it and told me I need a new control panel board and that he had to order one. He returned within a week with a new control panel and install it at which time that one did not work either. He then tested the swiches and stated that may be the problem so he went in an changed all those. To no avail that did not solve the problem. He contacted the teck support person for your company and explained the problem and that he felt it was something wrong with the microwave and that it should be replace. We contacted the store and explained the problem and they were to get back with me within 24 hours. Well to no avail no one called me back so I called the store again and I have talked to three (3) differant managers and still nothing has been done. I have been with out this appliance for over a month now and I feel I have been very patient in waiting to get this matter resloved. At this point I feel I should get a new microwave.
I purchased a side by side refrigerator from the Conn's in Baton Rouge, La. It went out on 2/8/09 the service dept says it won't be able to get anyone out until 2/17/09. The service rep for frigidaire will be by on friday to fix the problem. Conn's in my opinion does not stand by their warranties. I spent three days waiting to here from Conn's, only to be told it will take another several days to get to me. If you go to their website there is an complaint address that does not work. THAT'S THE PROBLEM WITH AMERICAN BUSINESS'S TODAY.
I bought this stove new in April 2017. October 21st, at 3:00am in the morning, 2 of the burners turned on high, while the switches were in the off position, causing fire damage to my kitchen. I contacted Electrolux, who gave me a number to call to have a service person look at the stove to see if it was a warranty issue. I found a recall on the CSPC website on this stove and called the phone number listed there. They set up a time for a tech to come fix the stove. The tech arrived Oct 30th, and asked for the repair parts. I had no parts, and he said they should have shipped them to me. He ordered the parts and said to call when they came in. The 1st box arrived Nov. 6th, and they were wrong. I called their office, Electrolux, the recall center and explained they were wrong. I was told I didn't know what I was talking about and the tech would install them Nov. 12th. I called back repeatedly and was told the same thing. The tech arrived on Nov 12th, and said they are the wrong parts, and they would send me some other parts and to call when I got them, in a week or so. I called all the above again and expressed my displeasure and was told they are only required to fix the problem, and there is no time constraints. I asked the person at Electrolux to speak to her supervisor, and she refused, and eventually hung up on me. I have talked to all the above about this issue and have asked what am I supposed to do to cook, and was told that is my problem. I said at this rate it could take a year to get it fixed, and was told if it did, they would still have met the requirement to get it repaired. I am without a stove, out $2017.00 for the stove, $3400.00 in damage to my kitchen, and have only asked to get the stove fixed. Electrolux has been totally rude and unhelpful in a recall issue, I can imagine their response to a warranty issue.
Frigidaire refrigirator was delivered on 2/17/10. Within minutes after the delivery it was clear the unit did not work. We left it on for several hours. It stayed at 70 degrees inside. Called Pacific Sales. They said they would send a service person to repair instead of replacing the product, which seemed the proper thing to do. On 2/18 they told us they would call us during the morning of 2/20 to tell us what time they would arrive that afternoon to repair the unit. We confimed the agreement on 2/19. They never called on 2/20. I made several calls to them and was basically given the runaround. Finally got an answer. They said they couldn't get their service person out to inspect the refrigerator until 2/26. I finally told them my next call was going to be to American Express if they didn't get someone over sooner. They agreed to have an independent service person inspect it on 2/22. He looked at it and found that the compressor was defective. They traded out the units on 2/24 a week after the first one was delivered. Being without a refrigerator for a week was no small inconvenience, but dealing with Pacific Sales was far more aggravating. They could not seem to have cared less. Little if any concern and no apology. I wrote them a letter, but doubt I'll get a reply.
Gave up over 2k for a nice new Frigidaire washer and dryer set from Sears Canada online store. It came and the installation was a mess. The dryer ate my wifes clothing and they repaired and repaired until the warranty ran out. The last repair I paid for and they left the set unleveled and it jumped across the bathroom and knocked out the fixtures. Now both washer and dryer are hooped. Family photos were steamed to death and paint ran off the walls from the dryer vent.
Too Bad So Sad says sears.
Don't buy from them!
compressor failing
Seven year-old Frigidaire side-by-side has compressor dying. Many have expressed complaints about this defective products but Frigidaire does not care (warranty expired, so you are on your own). When a top-of-the-line fridge has a compressor dying, it means it was a defective product and the company should stand behind. I am fighting to get the repair done under warranty but customer service declined. They offered 20% to purchase a new fridge: I am not going to buy another defective product, despite the discount - thanks!
The complaint has been investigated and resolved to the customer’s satisfaction.
heat pump
I have been very unhappy with the performance of my Frigidaire Heat pump.(model FT4bd-036k and model B5VM-936k-B) My old heat pump was over 20 years old when it failed. My new Frigidaire was suppose to be 4 times more efficient being a seer 13. The first summer my light bill over doubled even after raising the thermostat to 78. ( I used to keep it at 68) The same thing in the winter. In the past 15 years at this house my electric bill never was higher than 150 dollars, and that was keeping the thermostat at 70. How with the thermostatic set at 63 I have a 300 dollar bill. I have complained to the installer and they could find nothing wrong. I have even had a competing company come in and look at it. No-one can find anything wrong with it. But something is wrong. It will run all day even in 45 degree weather just to keep the house at 63.
Can you forward this to someone that will be will to help find out what is wrong.
Thank you
Kenneth Hick
Coils leaks. 4 years after install.
pbisim@aol.com
same here new unit put in in 2008. Coli was leaking fro the factory and ha to be replaced, the today 5/10/2011 found out the ball valve has failed.
My cost is almost 800.00 dollars to fix...this is one piece of crap. I have contacted several folks that had this unit installed with the similar results. We are getting everyone's information to look into the of class action litigation.
roge9398@gmail.com
I to have a 13 seer Heat Pump was told its the greatest, now 3 years later I am replacing the coil unit because it leaks. What ever happen to Frigidaire they use to run foever and not brake down. Is this the new and improved way of doing business through China products not being monitored by there customer for quality. I think its a shame to have faithful customer and loyal customers continuing to buy your products because they thought they could trust it. NOT anymore, its the get rich take advantage of the consumer once again.Who knows how much Electricity was used for this piece of crap to opporate over the three years I had it. Yea they pay for a replacement coil but do you know how much work is involved to replace it? They have to take out the unit from you house and take it in to have, the so called GOOD ONE put in. Who knows how long this one will last ( good $1, 000 out the window). Take off of work for two days, once when taking it out and then again to put it back. Of corce this happen in the winter time so now you have no heat or you have to use little heaters in ever room to heat the house warm so you don't freeze. All added to electricity use. I'll bet the electric company has a share in stock in YOUR Frigidaire Company (Nordyne). I am very dissatified with the whole thing. I can't afford to throw the whole thing out and start over. I just lost a couple of thousand dollars. Oh will, pass it on to the next consumer. Thanks but no thanks TS
can we act against denied warranties & service?
I've read the complaints about Electrolux appliance failures and Electolux's poor response.
They all seem to have a similar theme: product fails & Electrolux delays and/or denies replacement covered by warranty--with attrocious customer service throughout the process.
Is it possible that we could join together with a class action suit?
I don't know anything about it but seems like Electrolux is selling their product as high end with broad warranty coverage but we get low-end quality and denied warranty protection.
Doesn't that sound like a class action lawsuit to you?
Maybe others have thots on this or would like to add their support of such an action.
The complaint has been investigated and resolved to the customer’s satisfaction.
My microwave, the one attached to oven. spewed smoke..no warning, when heating s lasagna dis suitable for microwaving ( well - known but so upset I can't think of name!) I grabbed a cookie sheet to put under, held door open to deck and let it smoke on! (At time on docket for 2 spine surg ( fall, '14) i called got the runaround many you must have heard! While at Dr. A man from repair co. area showed up. When I called back I was told the maker sent parts for lower oven, then the complaint was dropped by Frigidaire!
Too ill to fight at tme, then getting back to them later with no luck. I tried today, , was told productI microwaveable product had foil in it (a pig 's eye!') now I am thinking of fighting the area service co., or let Stouffers, the product used, is considered to be the culprit, not they! Has anyone had same problem and blaming others, say Stouffers? We were upgrading to sell and I have this monster in my kitchen! We don't have extra money to sue outright but would join a class action suit. I have lost 12 lbs worrying! ( too skinny to lose more!) they ruin people's confidence in buying! My DaD sold Maytags and never had problems like this! This is the work of a co. no better than a common crook! If a class action suit, please write me on facebook! First name Joanne, in MI. I hesitate to say m, ore of identity.
We bought refrigerator & stove it has been awful .yes I'm on board the worst product & no warranty poor service like above comment said sold as high end but the is the most awful & low end product please start lawsuit!
We bought Electrolux: Double wall oven, dish washer, and fridge, they all he self have had big problems. With the oven the glass shatters when you use the self cleaning. With the Fridge the compressor had to be replaced. With the dishwasher the control board just went out and it has never cleaned well. Rather than fix this one we are going to throw it in the trash.
Bought my Electrolux French door fridge in 2010. Have had repair in 4 times to fix ice maker and also see some water is leaking onto a shelf and there is a crack in the bottom shelf. Ice maker is not working again. I see there is a class action suit in Pennsylvania and Georgia but none in Canada yet. I have extended warranty but running out in four months...yikes. Can Canadians join the one you speak of?
There is now a class action lawsuit pending join it from Nagel I believe but just google class action against Electrolux! It will be well worth your time to get this company finally to do something. This coming from a pissed consumer!
A few weeks after I purchased the model EI26SS55GSO. the front panel went out, I had it replaced and it still is not working correctly. The metal rods on the shelves on door kept popping of so I just took them off. The ice maker does not work properly and it makes all kinds of weird noises. One of my daughters friends says it sounds possesed! I was so excited when I got this fridge, now I absolutely HATE this fridge!
We will been on our third fridge and, believe third mother board on the stove, the over the stove microwave is not working because of its motheir board . DEFECTIVE ENGIENERING, MY WIFE GOES CRAZY talking to supervisors and service people, we would love to get our money back and move on . Why don't they step up and support the consumer which with out question will be the one whom doesn't EVER purchase their product when dealt with in this manner.
Absolutely agree and sign me up if there's a class action lawsuit to be had here. I'm on hold with Electrolux service center as I type this. This is now my 5th call to get a service guy out to fix the ice maker YET AGAIN. This does not include the 2 calls to also get my thermostat replaced as it went out 14 months after purchase and then again 3 weeks after getting fixed. There needs to be a lemon law for major appliances in order to hold manufacturers like this accountable for their poor quality control measures.
BTW, the applaiances are not even a year old and they're failing. These are lemons and this company doesn't care about ht e consumers. They are a marketing company selling sub par applainces that are poorly engineered but have fancy exterior (stainless steel and lights and sounds).
Electrolux is the worse POS appliance and customers service I have evr experienced. I wished I ahd found this page before I purchased Electrolux appliance for my renovated kitchen. These appliances weren't cheap either. $2, 800 for a fridge that has ice maker failures, multiple times. $1, 000 dishwasher that had a valve failyre (BTW, it took the service man 3 trips to figure this out after changing circuit board and pump). Now top oven on their $2, 700 double oven stopped working. Guy says it's a bad element. Electrolux customer service hasn't even called me to see what is being done to fix these lemon. This is ridiculous, we need to get a list of dissatisfied consumers and get our money back.
auto frost free not working from bigning.
Dear sir, I had purchase by bad luckly the electrolux freeze m-ozone fd-230 lt. Ekl 235 ff on dated 16.04.2004 sl. No. 3308598. After completing its warranty we had facing problem regularly & take paid service from your service center time to time. They always assured us to now you'll not facing problem again. Your service boys said us that this machine has already manufactring defect by the company. Lastly the machine we send to the service center on dt. 7thdec 09. And didnt come back till today at our home. They are saying that now machine can not reapair. So you are requested to do exchang the freeze with single door system as per your next choice. Pls. Look into my problem and do needful. Thanks and hope,
Madan ram gupta.
Santosh opticals & watches, 30 shanti bhawan market, bank more dhanbad.826001. [protected]. [protected].
The complaint has been investigated and resolved to the customer’s satisfaction.
dryer caught fire
Our 3.5 yr old Frigidaire dryer caught fire. Luckily we were home so were able to get unplug it in time. It sounds like the motor froze up. I noticed earlier it was making a whirring noise and the drum wasn't rotating. We religiously clean our lint filter and the lint filter exhaust. VERY dangerous appliance!
The complaint has been investigated and resolved to the customer’s satisfaction.
I also lost my house to a frigidaire dryer. Thank god we were awake at the time otherwise my husband 3/5 of my children my pets and myself all would have died in the fire.
Our house almost burnt to the ground! If my husband and son had not ran to turn off the gas and electric when they did. Our frigidaire/Electrolux caught on fire when we were getting ready to leave for the day. 2005 Model from ABC Warehouse. Husband yelled everyone out of the house now call 911 I can't put it out it's fully engulfed in flames. 3 fire trucks 12 firefighters later, extensive smoke & water damage. Why have these not been RECALLED? No lint we always clean it out, even all vent piping all the way to the outside. I am still in shock from this experience. State Farm has been wonderful. I hope this stops soon. These need to be RECALLED! Shame on Frigidaire & Electrolux! Motor is defective! Thank god no one was hurt or killed & animals were saved.
Eight weeks ago my Frigidaire dryer caught on fire, burned my home as well as doing significant smoke damage to my home. I was one dryer load away from going to bed. My toddlers bedroom sits above the garage where the fire started and sustained significant damage. Thankfully we were awake and were able to get out of the home. My toddler has been traumatized by this event. Frigidaire is lucky the fire did not harm my son...especially knowing there are issues with their dryers. SHAME ON YOU.
Thank you Huntington Beach Fire Department! You are the best!
Our first figidaire dryer(3 and half years ago) caught fire at 4:oo AM while we were sleeping. We were lucky that I was awoken by my dog and the smell of smoke, so the damage was confined to smoke damage and local discoloration of the paint on our washing machine. We subsequentially purchased a similiar machine Frigidaire (insurance covered the cost totally) and we had another fire. The machine was just turned on, a grinding noise was hear, and the machine was turn off, then fire was seen in the back of the machine. We had a fire extingisher in the laundry room and were able to put out the fire immediately.
Our Frigidaire dyer went up in flames last week. Major damage through out the house. The fire investigator determined the fire started at the heating mechanism and said this is a faulty product. ALL FRIGIDAIRE DRYER OWNERS PLEASE BEWARE. We were lucky enough to get our kids and pets out of the house, but it's only because we acted in a matter of seconds.
We have a brand new Frigidaire and the dryer caught last night had my mom not walked in smelt smoke 6 of us may have died .I called Frigidaire and told them the thing caught fire and had someone not caught it well I prolly wouldnt be here typing this now BEWARE model # GLEQ2152ES1 is a fire hazard 2nd fire in 2 mos called to have it removed .This thing is dangerous...
noisy & leaks
I only replaced my dishwasher because it was noisy ~ it worked fine. I replaced it with the Frigidaire 4000 Series with AquaSurge.. supposed to be quiet. HA! This thing is so noisy it's just down right annoying! Sounds like a grinding or the motor is going to slow or something. It also leaves a puddle on my floor in the corner. I saw the sales associate and he said he was going to contact service for me. He never did. We called the store and was told to call somewhere else which the people didn't even speak English. We were given a list of 3 people we could call to service the dishwasher but none of them will come to our house because it's "to far". I bought this dishwasher hoping it would be quiet, it certainly wasn't cheap. I will never buy Frigidaire again. I have to keep calling to see if someone will come figure out why the heck this thing is so noisy!
The complaint has been investigated and resolved to the customer’s satisfaction.
poor refrigerators
In March of 2009 I purchased a refrigerator/freezer for my
> > garage from Lowe's. It is a model AS-17. Last week it stopped
> running.
> > All of the food in the top freezer defrosted and spoiled. I didn't
> have
> > filets and lobster in the freezer, but it was Lean Cuisine, Skinny
> > Cow Fudge bars, Bagel Bites, Cornish Hens, Orida French Fries andmore.
> This
> > was food that I paid for with money that I worked for. All lost and
> > trashed. I buy a product and it works for 9 months? Apparently,
> > according to therepairman, this refrigerator does not work in cold
> > weather. It can't make it in an Oklahoma winter? Where was the
> > sign
> or
> > sticker or the sales advice telling me that this fair-weather
> applicance
> > would only work in the sub-tropics?I am getting ready to replace my
> oven
> > and am wondering if a Frigidiare oven should even be considered
> > because it might have secret "conditions"in which it won't operate.
> > You should be ashamed of yourself for selling me such a product
> > without warning
> and
> > for all of the lost food I had to throw away.
To which these boobs responded:
Thank you for allowing Frigidaire to assist you. If you have further
> questions or concerns, please feel free to contact our Consumer Care
> Center at [protected].
>
> Sincerely,
> Windy R.
And how would I know what it says in the Owner's Guide until I have
> purchased the refrigerator and have it in my garage? There was not a
> sign, sticker, warning, nothing on the unit at the store and it is
> just a hidden surprise that you get after the purchase is made.
>
> As I said, I question the reliability and overall quality of the
> Frigidaire line and will not be inclined to seek out your products in
> the future.
>
> If there is a garage kit available why don't you market it next to
> your products at the store and make people aware or better yet send me
> one as a token of your poor marketing.
>
> If this product needs an adapter then why do you sell it in this state
> at all because we certainly have cold and heat.
>
Tanisha Manuel now responds from Frigidarie that if I wanted a refrigerator for my garage that I should have purchased a commercial unit. Seriously? Let's count the number of people in the world that have refrigerators in their garages and they are not commercial units. How about you pull your head out of your refrigerator and admit that Frigidaire makes a crap product, your customer service is atrocious and before you anbswer complaints you should learn to spell.
The complaint has been investigated and resolved to the customer’s satisfaction.
I get service calls all winter long for the same complaint. it is not FRIGIDAIREs fault, no refrig will work in the garage unless it says it will. example is the whirlpool gladiator GARAGE refrig. also the douch bag salesman at the store said it would work fine .please see this link regarding such issues
http://www.applianceaid.com/garage_fridge.html
THANKS
THE APPLIANCE REPAIR GUY
We are having the exact problem, but the refrigerator is in our guest house. The temperatures inside the guest house are in the 60's. Frigidaire told me I have to buy a special part because the room is unheated. We have had other refrigerators in the same place and have never had a problem. When I responded that there was nothing indicating it had to be in a heated room to work properly, I was told I should have read the manual. That's ridiculous. You shouldn't have to read the manual for information like that. Besides, the manual is inside the sealed refrigerator, and you don't have access to it until the refrigerator is delivered and installed. A little late to find out that kind of information. Customer Service is of no help and they really don't care. What a disappointment in such a major company
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Frigidaire Contacts
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Frigidaire phone numbers+1 (800) 374-4432+1 (800) 374-4432Click up if you have successfully reached Frigidaire by calling +1 (800) 374-4432 phone number 0 0 users reported that they have successfully reached Frigidaire by calling +1 (800) 374-4432 phone number Click down if you have unsuccessfully reached Frigidaire by calling +1 (800) 374-4432 phone number 0 0 users reported that they have UNsuccessfully reached Frigidaire by calling +1 (800) 374-4432 phone numberCustomer Service+1 (800) 374-4432+1 (800) 374-4432Click up if you have successfully reached Frigidaire by calling +1 (800) 374-4432 phone number 0 0 users reported that they have successfully reached Frigidaire by calling +1 (800) 374-4432 phone number Click down if you have unsuccessfully reached Frigidaire by calling +1 (800) 374-4432 phone number 0 0 users reported that they have UNsuccessfully reached Frigidaire by calling +1 (800) 374-4432 phone numberCustomer Service
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Frigidaire emailscustomerservice@frigidaire.com100%Confidence score: 100%Supportsmarthelp.us@frigidaire.com79%Confidence score: 79%
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Frigidaire address2715 Washington Rd, Augusta, Georgia, 30909-2245, United States
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