Frigidaire
Reviews and Complaints

April 12, 2023 – order placed for 8,000 BTU air conditioner model GHWQ083WC1 direct from Frigidaire.com April 17, 2023 – air conditioner arrived. Powered up – only the power button worked, none of the other front panel buttons worked. The remote control did not work. April 18, called [protected] as required for warranty claim. Was shuttled from person to person for 1 hour 24 minutes 42 seconds. One person claimed that serial number had already been registered to someone else. Others were unable to comprehend why the air conditioner could not be used. Finally got someone who said they would send me an email with form to fill in to get warranty replacement ordered. April 18, filled in form, took screen shot of order (Frigidaire never sent a receipt). Emailed to na. [protected]@electrolux.com exactly as specified on form. May 4 – still no response, so called [protected] as Frigidaire as there had been no response. Was shuttled from person to person on a call that lasted 3 hours 22 minutes, 43 seconds. I was told they had no record of any contact. I was told they had all the paperwork, but it needed to be approved by b2b. Finally I reached a person who said her supervisor said I would need to start all over. I asked to speak to her supervisor. At his request I re-sent the documents to [protected]@electrolux.com. Person put me on hold, then acknowledged receipt of the email. After a period on hold again, he said that he had processed the order to replace the air conditioner, and that I would receive a tracking number in email within 1-2 days. May 8. No tracking number. No air conditioner.

I have a glass cooktop that broke in March of 2023. It was covered under the one year warrant until 4/2/23. The break ocurred when I slightly moved it during cleaning.

I have been reaching out to Frigidaire for 2+ months with significant problems. The cooktop has yet to be replaced and I have spent over 5 hours on phone calls and being put on hold. The customer service is exceptionally poor and it appears that the agents have little to no ability to resolve customer service issues.

I bought this refrigerator just under a yr ago still covered by manufactures warranty. It stopped working I called in! You all called a place twin city appliance to come fix it. The repair person opened the door said I will order some parts! 3 wks later I call back because now there is a smell perminating thru my house and we all have headaches and coughing! Then my son could not breath. We took him to emergency room! They said they could not find any thing wrong but his throat was swollen and it must be some thing he is breathing in! I then move the fridge out side! We all started to get better within 24 hrs. My son took days to be able to breath better! I call you all and report this! You again sent out twin city, they said it was a freon leak and that they would order parts. I called you all again. In the mean time the warrantee from the manufacture (YOU) has gone out because now it has been more than a yr. I also bought the extended warrantee because I new Frigidaire would try to say well no warrantee now. We cant help you. Which on the last 3 calls was told to me and thats a crock - Even tho it has not been fixed yet from the first call! which was under warrantee. so now its been 3 months still no working fridge for my family. Still leaking freon! I can prove my child went to the er the same time this was leaking! How many times are you going to come replace parts and risk peoples lives? How many months am I supposed to be with out a product I pd for! How long does it take to fix a fridge and how much money are you wasting on a person to keep coming out guessing on what is wrong! how many times Do we have to keep having this unit charged and leak befor we die from the toxic fumes from this unit! its an 800 dol unit and you have already spent whey more on trying to fix it! It would seam to reason that after a certain dollar amount you would replace the product. It also seams to reason that a unit that has not been fixed from the first time I called and is leaking toxic chemicals into a family home would be replaced asap before a death accouris from it! I have called over 10 times in total to have this fixed. I have been hung up on, on hold for hrs, and have had my families life at risk because of your negligence on handling this matter! I have had to use a cooler for my food for months and our lives are at a health risk / Possiable death because Frigidaire wants to keep trying to fix something that is unfixable!

We purchased a refrigerator from Lowes. Within 1 1/2 years. The bottom of the refrigerator is cracked and broken. Using duck tape to seal up holes at bottom of the refrigerator. Three of the four plastic shelves are broken. One of the shelves is being held on by duct tape. The ice dispenser only worked for one week after buying sever pieces for water flow.

We purchased a Frigidaire refrigerator in June of 2022. When we returned to Tennessee in January of 2023 all the things in the refrigerator had been spoiled. After a struggle with the warranty representative they sent out a repairman. He ordered a new board and came another time to install. This still didn’t fix it. The lights work but does not get cold. We are unsure if it ever worked effectively. The repairman deemed it unrepairable. The Frigidaire warranty department wanted to send out another repairman. They couldn’t find one that would take the time to come out because we are out of their area. They tried to send one from 12 hours away once. Every time we call we keep getting the same runaround. It’s been four months with not refrigerator and nobody wants to do anything about it. Lowe’s, where we purchased it said they can’t do nothing until we have had it for a year. We are old and can’t keep living like this. HELP

My stove has nice silver color knobs. The stove is black. When I washed the knobs the coating began peeling on all 5 of them. They look awful. I think they are defective and should be replaced. I bought stove two years ago at Van Vreedes in Oshkosh. Don't know exact date. I did not use harsh chemicals on knobs, just Dawn dish soap. The stove does not look nice with the black, cheap replacement knobs I got from Amazon. The original knobs should last as long as the stove. My name is Kathleen Larkin, [protected] [protected]@att.net. Please do something about my problem. I am 84 years old and not very good at emails, etc.

8 weeks ago, my refrigerator broke down. We contacted frigidaire, because we have warranty on the appliance. A week later frigidaire sent out the first repair person who said that the refrigerator could not be fixed. We contacted frigidaire again, expecting for them to give us a new refrigerator. However, frigidaire told us that they needed to send out 3 other repair persons to confirm what the 1st repair person said..."company policy". 4 weeks later all 3-repair persons said that our fridge could not be repaired!

Frigidaire, then told us that we had to wait an extra 10 days before we could get a new refrigerator and that they would send it to our local home depot store for delivery. I called home depot - they never even heard of frigidaire doing anything like this before. Home depot was adamant that they have not received any communication from frigidaire. Home depot stated that they have nothing to do with a replacement of our new refrigerator and that frigidaire should send the refrigerator directly from themselves. Home depot checked no paperwork from frigidaire. Called frigidaire... Still waiting on a replacement. I would never recommend, nor would we buy from frigidaire again! The worst company ever! Never buy from them! 1

1. Item: Frigidaire Gallery 1.5 Cu.ft Over-the -Range Microwave with Convection

Model: FGBM15WCVFB
Serial: KG23627905

a) I purchase this in Jan 2023, received and installed it in late Jan 2020

b) noticed that neither the Microwave nor the convection portion was working properly

c) called frigidaire customer service and set up an appointment for a technician, the tech came over and determined that the fan and magnetometer is malfunctioning

d) A few weeks later the same tech arrived with the parts, upon opening the unit he found that the original fan had a broken blade, so he replaced the blade and the magnetometer

c) still the unit had the same problems, so I called and requested a 3rd service visit. the tech arrived and did several extensive multimeter-type tests and could not find any issues, SO HE CALLED YOUR HIGHER LEVEL TECH and they did more extensive tests, finally when the microwave/convection oven did not meet the advertised 425 degrees as advertised on their web page and in the manual, the higher level tech simply said that this particular model does not go beyond 325 degrees despite what is indicated in the manual and web page, but he can not recommend a replacement because "the unit is working as designed" ...which implies to me that the advertisement is not stating the truth to consumers

2. I called customer service again at least 3-4 more long and frustrating times, finally the agent did look at the web page and manual and confirmed that it is listed to go to 425 degrees but could not issue a replacement. (note) these calls had an extensive waiting period of up to 30 min to an hour... finally on the 5th call customer service transferred me to a supervisor at my request, which the system or someone just hung up on me after about an hour of wait.

3. Finally, I decided that my next best option is to chat...the first 3 chat sessions were just as frustrating, I had to explain the whole history each time with no one seems to understand the full situation and just pass me on to the next chat department...this went on and on...it seemed that perhaps I would just give up because this has been in progress for 2 1/2 months by this juncture., Then at about the 4th chat, someone finally understood what I was saying and vowed to pass this info to Management and attempt to issue me a unit that can indeed go up to 425 degrees, and I would be hearing back in a few weeks, she even asks for my shipping address...etc...I had hope...after 3 weeks of waiting for a pronouncement, there was nothing...

so back to the drawing board.

4. so I finally went through 2 more chat sessions only to be told that they have no record of my chat with the agent who allegedly escalated the incident and there is nothing they could do

NOTE: this has been going on now for close to 3 months and countless hours on the phone and/or chat and wait

Finally, it leads me to this conclusion...one more attempt before I move forward with external agencies...this is not my preferred method because all I want is a unit that does as advertize or my money back...

I finally received an email from the alleged supervisor who simply said the following:

We apologized for the inconvenience that has caused you, I've checked your account, recently, there is a replacement claim that was created last month, and unfortunately the claim is denied for insufficient information. Since this claim was denied. I've determined that our technician has been diagnose your unit, and they have stated that this unit working as design which means that this operations is normal. Which means our tech has been professionally inspected with your unit, we cannot file a replacement claim in this matter.

this statement is a standard denial any wrong doing statment...they advertize 450 degrees but the unit only delivers 325 by design...this is faults advertising and is designed to deceive the consumer

note: I have been trying to resolve this for 3 months now...i can not wait any longer It is clear that this approaches consumer fraud

I PURCHASE THIS UNIT SPECIFICALLY FOR ITS 425 DEGREES CAPACITY AS ADVERTISED

please help

February 27th my completed documents were received by Frigidaire/Electrolux. Vince confirmed receipt of a second email with all the documentation on April 3rd. According to the warranty replacement documents they sent me, I should have had my replacement Gallery Series Microwave in 7-10 days. It's been 7 weeks and they have given me excuses. They said LOWES couldn't be reached, yet I called and the manager said they had other RAs from other companies, but not mine from Frigidaire/Electrolux. Technical difficulties is a recurring excuse. No supervisor ever gets on the phone or emails/calls back as promised. The agents keep saying they have to send a email to the corporate office to find out what the hold up is, but the number I keep calling IS the coporate office! LOWES said they'll accept all the documentation as proof of a defective product and will use that as the RA to provide me with a new replacement microwave. I can't get the warranty service to INSTALL the microwave unless they get their act together and actually submit the RA paperwork to LOWES!

I purchased my frig less than two yeas ago. I did not purchase an extended warranty because it is so pricey. I guess it is no wonder that you want a high appraisal if this is all the time they last. The frig has a gas leak and will cost 1600.00 to repair. I did complain before and have had no response. I am not surprised after seeing you have only resolved 100 cases out of 834 complaints. I will have to buy another frig and it will not be frigidaire

A serious review should be conducted of this company. We have been swindled. It has been 8 months without a refrigerator in our home and there is no end in sight. Technicians have been to our home 3 times already but Frigidaire has it recorded as 1 functional claim.

May 17, 2022 - ordered refrigerator

May 28, 2022 - delivered

October 2022 - stopped working

October 14, 2022 - called Frigidaire for service

October 2022 through March 2023 (5 months) - Part delays and incorrect parts shipped

October 27 2022- 1st Technician to assess

January 18, 2023 - technician came to repair with parts but he discovered the parts were not correct and he re-ordered parts.

March 13, 2023 - repair made with correct parts (3rd-time technicians in house to make the repair)

March 28, 2023 - homeowner called to inform of break and to ask for a refund. Customer Service said they would send someone out on April 31, 2023 but they never did. Ref # [protected].

April 12, 2023 - homeowner called because of a non-response. No email, no appointment for service, no follow-up. Was informed by Arlene "supervisor" that 3 functional claims must be entered before they will remove this lemon from our house and provide some "kind of concession".

Complaint # [protected]: My husband and I purchased a Frigidaire refrigerator from Home Depot 11/14/22. In February 2023 the freezer and refrigerator stopped cooling. The light and fan were still working. I phoned Frigidaire, who did diagnostics over the phone. It was determined the appliance would need to be repaired. The agent told me I would have to call A&E Factory Service to arrange an appointment. A&E told me if I made the appointment directly, I would be charged with the repair. During a second call to Frigidaire, I was told your agent would call A&E and I would receive a return call from A&E to schedule an appointment in 3 business days. I never received a call. Third call to Frigidaire on 2/14/2023: I was told I would receive a refund via virtual check as service was not available in our area. I never received this. During one of these calls with Frigidaire, I was given a RGA number (SS7402459932) and told to call the Home Depot where the item was purchased. The personnel at Home Depot in Avondale AZ informed me the appliance was still under manufacturer warranty and there was nothing they could do. My contact info is Judy Albrecht, [protected]@hotmail.com. [protected], 14075 Turah Road, Clinton, MT 59825.

I purchased this induction cook top 12/2022 and have had nothing but issues with it. I have called customer service 15-20 times to no avail. Either they hand-up on me or the operator states they have many calls in que to call back later.

I am going on Social media and advice all 10,000 follows to never purchase this high ineffective cooktop from Frigidaire.

Customer Service is horrible. For holidays I have had to spend them with Family because I can not use my 4 month old cooktop.

I was charged $357 to have my 6 year old unit repaired. After 2 1/2 months I was told they are still waiting on a part. I was also told they MAY refund my some of my money….maybe. I was also told some would call me or email me with information. Never happened. I have called so many times and got no where. Call center was clearly overseas and obviously they couldn’t care less. Never again any Frigidaire products.

Purchased a Frigidaire stove and once installed had issues with burners not working, lights not shutting off and the digital panel not working. We have had 5 service calls where the technican cut and spliced wires and each time he left the stove was in worse condition. As of today, the stove still does not work properly and spending our Easter at a restaurant because we cannot cook. We are also afraid that this stove will catch fire due to all the rewiring. Avoid at all costs.

I purchase a brand new frigidaire frig not even two years ago. My frig began freezing sometimes top shelf and sometimes lower shelf.. Because it is off warranty I called an independent professional and I have dealt with them for many years, They are very reliable. Apparently my frig has a gas leak and will cost 1600 dollars to repair. I did not take the extended warranty as I relied on the seller The Brick and had always had good luck with frigidare . I cant believe that a expensive frig wouls only last this long

I purchased this Dishwasher about 5 years ago. Last year the dishwasher stopped at .20. I went into the Frigidaire Website for repair and found High Quality Services. Unfortunately it is only the name but not the service. He came out diagnosed the issue and told me around $220.00 repair cost. Two weeks later he came installed a part collected the remaining repair cost. Within weeks the dishwasher had the same issue. It stopped with the message .20 again and again. He came out again reset the electronic and tried to find the cause. He did not fix the dishwasher. Continues email correspondence with no response over a period of months. He yells at you when you call him and is rude. I asked him to refund 50% of the non-repair so I can find a repair service to diagnose the issue and repair the dishwasher. He called me and yelled and I hung up. that is this. The dishwasher still stops at special wash start 199 stops at 140 and regular wash 163 stops at 99 minutes. If I knew this, I would not started this ordeal and purchased a new dishwasher. I do not understand how Frigidaire supports this repair services

I purchased the refrigerator in September 2021 soon after the ice maker was recalled. I have had numerous complaints and the technician has come out several times. I still continue to have problems with the refrigerator running hot, ice melting, makes loud noises and beeps, all of these was to be fixed by the technician. I am very disappointed and feel robbed of $1200.

This is the 3rd time all of my food has been defrosted.

We bought a Frigidaire Induction oven in February, 2023, in part as a commitment to climate change action.

From the first time we used the oven there were problems. Each and every time I baked, on convection or regular bake cycle, the goods came out burnt! One rack of muffins - burnt; 2 racks of cookies - top rack burnt (even though I switched them part way through); rolls - uneven cooking again!

There have been two service calls out to check the oven. It gets up to the required temperature so why is the baking uneven? No one knows or seems to care. I can’t use the oven. This was brand new, less than a month old when I first contacted Frigidaire customer service. I have requested a supervisor call back, none have been forthcoming.

The store we bought it from, because Frigidaire refuse to acknowledge any problem, will charge us a 25% “restore” fee. At this point, I am willing to pay that but, we can’t get a new induction oven until June!

Why, we would waste time, money, and energy trying to get a fair resolution to this issue if we didn’t believe there is a problem? I cannot use the oven!

Today, we notice that this oven is no longer available on the Frigidaire website. Does this indicate that there is a known problem with this unit?

Purchased the product on 2/26/23 at local LOWES. Around 3/1/23 we notice a "HI Temp (freezer)" error code (beeping) on the control panel. After resetting the temps on the panel a number of times, we contacted Frigidaire (approx. a week later) to schedule a repair. A tech came on 3/14/23; performed a diagnosis; reportedly reconnected "a loose wire;" and assured us the problem had been resolved. "It's not giving any codes; so you're good to go." Within 2hrs of him leaving, we started having the same problem. By now; however, the bottom freezer had stopped freezing completely and thawing. When the tech didn't respond to text messages, sent the same day, we called Frigidaire back AGAIN. They sent the same tech back out 2 days later (3/16). He diagnosed the problem as a failed compressor and told us the part had been ordered and he would come back when it came in to install it. I called Frigidaire today (3/21/23) ... to inquire about the status of the part. The CS rep (Pam) kept repeatedly cutting me off by reading the warranty to me, which I tried to explain I was already familiar with, as I had read it myself. I was just trying to find out when I could expect the product to be repaired or replaced. After a bit of back and forth about my original question/concern not being addressed the CS rep abruptly hung up on me, without warning. I have not been "holding" to file a complaint or speak to someone else at Frigidaire for at least 45mins!