Frigidaire review: Parts department

Today I had over one hour on the phone waiting to first speak to a representative who tried to resolve my issue but could not and then transferred me to me to the parts department person who she had been talking to regarding my issue. As always that person did not pick up and I finally spoke with someone in the parts department who could not help me with my issue either. The issue that I am complaining about is that today when I ordered 2 filters for my Frigidaire model #FRF1723AV02 I was not told that I could save money if I started with a subscription. The parts department gentleman then told me that they don't handle subscriptions and I needed to do that with another department. My issue is the fact that the parts department doesn't tell a customer they could save with a subscription and tell the customer which department to call to order a subscription. It is a big difference between the price for a subscription and my order today. It would be fair for me, the customer, to be given some sort of compensation for this order which could not be changed since it has gone FedEx. Some type of discount for this order would be acceptable. Either remove the FedEx charge or lower the cost of the filters ordered.

ORDER NUMBER [protected]-466914

ITEM#3516084

In future, Frigidaire needs to make sure the parts department personnel inform the customer about the subscription before taking an order.

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