Frontier Communications
Reviews and Complaints

On 7/18/2017 a tech came to my residence I proceeds to tell me he needs to leave to make changes at approximately 10/11am. He proceeded to leave & does not return until approximately 2:30pm & state's he can not do any work unless he has $95 up front. I was already on the phone with Frontier by then about his absence & they assured me that they do not ask their technicians to handle money. I was told when I done the initial call for the install that fees would be waved because the first install had been cancelled by an associate & the other account I prepaid the deposit on was not reopened. So I was unsure of the technicians inquiry about any kind of money needed. I was told my first Bill would be about $24.99 plus the taxes. Not that anyone would ask for money during installation. Then to find out that the technicians aren't suppose to handle cash transactions & refused service until payment. Up until I said I was on the phone with a frontier rep.

We have a dispute with Frontier Communications, I spoke with four different reps and none could help. Asked to speak with a Supervisor, got Mary from the Supervisor department (whatever that means) and essentially told her I wanted to pay the bill, I only needed to understand the disputed charge was for, that is, what was the amount charged for. She kept telling me Frontier had no intention of waiving the charge and I NEVER once asked her to waive the charge I only asked repeatedly, what the charge was for, and if it was legitimate, I would instruct the Treasurer to pay it. She went out of her way to make certain I knew Frontier would not waive the charge. It was exasperating, I had to finally just give up. These people are impossible.

Hi i've been a frontier phone customer for over 15 years both residential and business so I decided that I wanted to switch my internet service over to frontier also. We had problems getting the order placed as the representatives continuously did not put the order in so it took 2 weeks for our modem to reach our home. Then we could not install it ourselves so we had to have a service tech come out to help. He was not able to fix all the problems as he said there is some wire problems outside that he could not fix and it required the engineer department to come out. I keep calling in to schedule appointments, but the representatives tell us that the service tech did come out but we did not get any calls and neither did we get a ticket on our door indicating that the tech showed up at all. I had an order placed for saturday for the right people to come out and I called in today to check up on it and not only did they cancel the order on Thursday, but I was also told that I needed to do troubleshooting before any techs could come out to help me. I just don't understand why I was not told about this before. I'm also very upset with the customer service that I'm provided because the associate that helped me thursday said "this call is not progressing any farther so I'm going to disconnect you", Im not happy about not only the not working slow internet service we have but also the customer service. We have been phone customers for over 15 years so I'm not sure why getting internet service is such a problem. I have internet service with frontier at our business that works just fine therefore I decided to switch over. We have been waiting for almost a month for internet, I have taken multiple days off work to wait for service techs and I have called in about 15 times just to find a solution to the problem. Im sorry I don't want to sound demanding but this situation is becoming ridiculous. Thank you

Frontier Communications has provided my family with the worst Internet service possible which I or anyone else have ever seen. Their prices for said service are simply outrageous as they claim to be providing my family with 3MB/s of Internet, while we are lucky to even get 200 Kb/s on a good day. When you call to attempt a resolution to this problem, they simply state that there's something wrong on our end, effectively blaming someone else for their own problems. What's worse, they continue to increase the amount our Internet costs, simply because they can, as there is nothing stopping them. In our area, no other service provider is allowed to distribute Internet service, therefore we are effectively stuck with this monopolistic dirt-bag company, which never seems to fail in pissing off their customers. In short, this company is simply outrageous, and they should be thrown out by the federal government, and allow for an actually decent company with actually decent customer service to come into this region instead. I'd gladly oblige.

We just changed from Cox to Frontier (with a 22 month price lock) and our bill is about $35 higher and we're not getting the channels promised.

I left a voice mail 2x on separate days for their rep. George, who's canvassing my neighborhood in CT, and he has NOT called back. He makes sure he comes back to everyone's house to speak with a real person. It's too bad he doesn't follow through like he claims.

When I returned my Cox equipment, they said they said they'll see us in 22 months. Now I know why.

I knew about Frontier's past deceptive policies, but I heard they were better. I guess that was just fake news. Be very wary of this company.

My satellite wifi stopped working 3 days ago. After >30 min on the phone with tech services, they said it was because there were clouds within 10 miles of my house. When I said cancel my service, the lady said it would cost me $400! I had an initial contract 5 years ago. I had no idea it kept renewing! This is nonsense.
I'm moving to Rome and will be sending letters to my elected officials before I go. I will not pay. Frontier is a bunch of slimy criminals who hide fine print in their voluminous bills. I hope they all go to jail. The internet is rife with complaints against them in all 50 states. Can't anything be done about these unfair business practices? I paid $75/month for >5 years. Isn't that enough? Why can't I just stop the wifi and you stop charging me $75. Why do you have to punish me and make my life miserable? Aren't you rich enough? Doesn't your CEO already make millions of dollars a year?

My name is Mr Williams and I own Williams Tree Service in Brookport IL, 62910 I order service for phone and internet for my business from u the installer showed up a week late with no call ahead I then had to make a new order it's been around 8 weeks since then and still nothing not as even as a courtesy call to inform me off my status I would very much appreciate if this could be looked into this is getting a little frustrating thank you my number is [protected]

I had Frontier installed on 12/23/2016, had to call same day as it wasn't working, tech forgot to install ethernet cable. Called 12/24/16, service slow, called or chatted almost daily since install. Frontier was installed along with Direct TV as my bills from Time Warner were too high so I switched. I was told my bill would be $19.99 a month. First bill was $150.53, no explanation. Called complained service was too slow, installer installed wrong programming, called complained service still slow, wasn't on high speed internet, after numerous calls bill lowered to $50.53, I paid it, service still not effective with Direct TV service, and when using internet on phone it constantly buffered, or if grandson watching you tube, constantly buffered, often on desktop in middle of doing something on internet lost connection. Every bill has been higher than amount I was told I would be charged, have had 3 service calls scheduled, tech says they called got no answer so they closed ticket. 3 times no call, had to reschedule ticket for 1 - 2 weeks out. still unable to watch on demand movies on Direct TV as internet speed is weak. Still no resolution. They say all the right stuff when you call or chat but no follow through. No contact from Corporate after numeous and constant complaints. They should have to make this right and credit my account through date they ever get the problem fixed. I shouldn't have to pay for a service I can't use.

Yes I set up service for Phone and DSL internet on 02/06/17 as of 02/24/17 I have about 5 total days of internet service every time I speak to Tec support they say that my lines are bad or that they don't know what is wrong. I feel these people are the worse telephone and internet provider in the country. I wish they would repair my service or give me a credit till it's up and running properly

DATE OF INCIDENT 02/01/2017
CLIENT NUMBER [protected]

Frontier began providing telephone service back in 2016. This took place once Verizon was no longer a provider in Florida. Since becoming my telephone provider, I have had nothing but problems. I have had my service interrupted for over a month; I have had a number of billing issues, I've been billed for services that I don't have; and most recently, I have had all my features restricted and have yet to have the issue cured. I have spoken with countless representatives, that have switched me from one department to another, because they were incapable of resolving the issues I presented. Also, I have had representatives be very rude to me. I would like to see better practices from Frontier, if they are going to continue conducting business in Florida.

Frontier Communications came to our home and made an offer for service that we accepted.  Unfortunately for us, their firm has refused to acknowledge the applicable discounts that were offered at that time.  They have not only made it hard to communicate with them because they use different addresses for customer service, billing, and payments. 
 
My wife and I are disabled seniors who accepted their offer in good faith and were not prepared for this kind of harassment.  Additionally, we found their service to be far worse than Time Warner Cable if that is possible.  Therefore, we would appreciate anything that your office can do to correct this situation and get us free and clear of any financial obligations related to this company.
 
We also warn anyone considering this firm for TV, Internet or Voice services to be extra cautious.

[protected] 5222 ron c collins
Marysville, wa 98270

To: management and ceo of frontier,

I have complained before on this website.
My month invoice should be and was quoted " $135 per month x 12
Does not happen! Time to cancel my phone and request only basic cable and internet. If not, comcast cable is standing by and then a formal
Complaint and negative words about frontier sent out to our 50 states.

1/21/17
#[protected]-5
called to start service.

I called 12/17 to inquire about the cost for 100/100 internet. The representative told me I could get 100/100 internet, TV Extreme HD for 3 rooms with all DVR equipment, a router and telephone for $105.00 per month with the current promotional package. I would also receive a $400.00 gift card after installation. New service started 12/23/17 I received my first bill is $347.00. The charges for 12/22 - 1/22 were $108.98. A little higher than quoted but I was ok with that. The bill for 1/21 - 2/20 is $188.97. When I called customer service to find out why I was being charged over $80. more the CSR wasn't sure said I probably was not quoted the taxes but I pointed out the taxes are listed separately at $49.35. Then he said I may not have been quoted the 3 rooms, that is only $27.99. When I asked about the promotional discounts $81.98 listed in the 12/22 - 1/20 not being applied to the 1/21 - 2/20 bill he said he needed to check with another department. When he returned to the phone told me I am being charged correctly. I am now locked in to a 2 year contract $80.00 more than I agreed to on the phone. If I had been told at that time the cost was going to be $188.97 per month plus the $49.35 I would not have switched services I would have only purchased the internet which was only what I needed in the first place.

I had a problem with Frontier Communications and it was never resolved! I paid my monthly bill and later I received a notification from them that they did not receive the payment and they gave me few extra days to pay my bill. That was strange because I did pay and I had all the proofs that money went to Frontier Communications! So I contacted them via phone and they actually picked and then hang up! And that happened every time I called, and it took me 11 phone calls until they finally answered. Their rep was so ignorant and he was totally not interested in helping me. He said "well yes some things like that happen" and that's all. He said he'll check what was going on but did nothing and several days later I got another message in which they said that was final warning. No words can describe how much I hate these scammers! I already paid and I will not do that again, I don't care! If you are not their client then consider yourself lucky!

I signed with verizon for bundled services (Phone, tv and internet) in november 2015 for 79.99/month for a year with the price increasing to 99.99/month after that. True cost with equipment rental, taxes, ect. At around 108.00/month. Then when frontier took over, with no heads up from verizon, the bill went to 114.00/month with no explanation. Called frontier in november 2016 and was told my contract had been extended for a year at the same price with the same exact services. I even got a name. Next bill was for 196.00 and latest bill is now 201.00. Will call frontier for resolution but am expecting very little.

Since frontier replaced verizon as my service provider as of april 2016, I have had nothing but issues. I have experienced cable stations removed, double billing, incorrect fees added to my bill, credits promised for a year or “permanent monthly credits” but the next month its removed, lowered and disregarded, equipment never received, threatening disconnect notices every month for services not rendered. Etc; the list goes on and on. Frontier took over the account, and since, my bill went from $78.00 to 98.00. Customer service is the worst. This company is the biggest scam and continues to perform this scheme where they claim they will do everything to resolve; when their true intent is to make false statements to blow you off and get me off the phone. They completely changed my bill and fess have been converted into a different package so they can increase my bill. They claim they monitor calls or record, however if I challenge them about the monitored call, no calls exist or never happened. They leave me on hold for a minimum of 35 minutes for assistance only to transfer me to someone else to waste more time when in hopes that I hang up. They have gone into my checking account illegally on 8/22/2016 to my wells fargo checking act, without my authority to take a payment and come back to say they know nothing about it. When in fact the bank statement shows frontier as they refuse to admit to this illegal activity to this day as they refuse to acknowledge and think that by crediting my account $25.00 is going to make the fraud transaction go away and to shunt me up. Well it’s not! This is the kind of company I am dealing with. They review bills by how many payments made instead of the “amount paid” and refuse to go back to the beginning of billing to truly figure out the true balance - they fraudulently want to start at a particular month out of the blue, to make it appear as a past due balance bogusly, all a part of their fraudulent schemes. They have make and provided fcc with fraudulent conversations where they claim they reached page 3 of 4 please describe your complaint in detail me and have no proof. Fake false statements. People I never spoke with! I have phone bills to show no calls or even contact info to call them back. They are big liars. Every time I speak with someone to get this rectified, i'm told they would look into it and call me back and they don’t follow up or my account is transferred to a new person and we continue to start the complaints all over again since april 2016 and every mon it’s a new issue and a new person halfway way handling my account. The process is always repeated. I will not pay for services I did not acquire as the fraud actions and schemes continue. This company is the worst. There is no way that anyone who had sense would ever charge for services not rendered. They claimed services not rendered were actually free and refused to credit my account correctly and shorted me. It took over 3 months for their tech dept to call to figure why stations were removed, as a result from april to aug they should have sent a digital box in april to retrieve these stations by troubleshooting for new services from frontier! 5 months of fraudulent fees and incompetent customer services reps couldn’t figure this out! They are fraudulent in their billing practices and their customer service department needs an extreme training courses and fully incompetent, unacknowledged, and unprofessional. Frontier has been charging me for services I did not use or have agreed to. I have contacted customer service repeatedly since april 2016. Each and every time I speak with a representative by phone or by chat online they say they cannot find previous conversations, twist the conversation said to benefit frontier, or where they acknowledged errors, once i’m off the phone, it’s totally disregarded and we begin the process all over again. Their mission is to blow off customers, lie, commit fraud and to get customers to hang up. They have no intent to resolve issues. I have filed complaints with the fcc and tx attorney general and nothing has been resolves, from on liar to another. They make false accusations as to how they resolved issues and go back to never do anything.

My father in laws (who is in his 80ties) has not worked in 2 weeks it is his lifeline to his Medical Alert and medical attention if needed.
I have been trying to get someone here for a week I was told someone was here today which it a total lie because he is home all day.
And now I have to call again tomorrow and maybe there will be someone there in the next couple of days.
Seriously this is literally the worst company I have ever dealt with someone must practice everyday to be that incompetent.

I signed up for Frontier because my sister had internet with them and she said they are the only providers in the area they bought out Verizon. I called and signed up, after I got my bill I went through 10 phone calls trying to get sorted after. So I found out that they have 3rd party vendors selling their service and lying to customers giving the wrong prices, they will not honor the prices nor will they pull the phone calls to see what they are doing. I called the FCC and put in a complaint. Then Frontier rep contacted me and we spoke about what happened and I felt like it was still unresolved. I got a letter and a bill the letter stated that we talked about prices and so they sent a bill. This place knows how to play the game all they have to do is make contact and they are off the hook. I don't have the time to put into this and so they win and the FCC was no help and they are the only provider in the area. I just got a flyer in the mail with a lower price than what they are charging and it is the price I agreed on in the first place. It's amazing they are doing this and the FCC is doing nothing.

I returned my equipment and cancelled my service. I called and they verified they received my equipment. They sent me a zero balance bill.
Then I got a new bill for 267.70.
I called again.
They denied receiving my equipment and denied that I called them verifying that they had received the equipment. By that time I had thrown away my tracking number proving that I returned my equipment, because I had received the zero bill and had spoken to them on the phone.
They have no record of the call or the equipment.

No I have no recourse but pay the bill because they are threatening to file against my credit score.

Terrible, dishonest company.

I recieved a flyer from frontier comm and called them to get information about the plans they had and wanted to save money so I asked them to tell me how much it would cost to get the level of service I wanted. A mature deep voice man said he needed to collect the needed information from me before he could move on to the next screen so I asked I won't be obligated in any way until I say I'm happy with the deal would I? he said no, I have until they come out to connect the service to change my mind and after that it's 20$ per month for 24 months to get out of the contract. He got my ss# my address credit cared number and telephone number. Next he quoted me the amount of 96 to 101.00$ for the service I wanted plus a $45.00 deposit payable today (confirmation number 6918420) and 1 time $49.00 installation fee due at time of home visit to install services. After reading their reviews I called and canceled my order and recieved a confirmation from"Tolize" and his work number entention 0016 that order number [protected] was canceled and I would recieve a refund in about 5 days. Today is 10/11/2016 and yesterday I got a bill for 125.00 $ I feel so betrayed and cheated now I want them to pay me back every penny and be reported for the lies they told about canceling the service which I never got and still don't have or want.