Fry's Electronics
Reviews and Complaints

This the first review I have ever written in my life. Let's just say my experience at Fry's electronics inspired me. I always thought Fry's was a good alternative to Best Buy. I liked it since they play classic rock there, on occasion I can find a descent CD, and they have a pretty good selection of DVDs. However after my experience at Fry's a couple days ago, I have vowed never to return.

It all started when I went to meet a friend that was returning a computer that apparently didn't work as anticipated. I figured we would be there maybe 15-20 minutes and then catch lunch before I had to go to work. WRONG! We waited in line for almost an hour before anyone would help us. Only 2 people were in front of us being helped and one guest was being helped by multiple associates. There were a plethora of associates but apparently none that could help us. Idiot Waste of Space employee # 65 was sitting in a chair staring at us like we were freaks at a side show. Another waste of space was texting on his iphone. We didn't get any help until my friend complained about the most recent customer that was brought by an associate to cut in line ahead of us. Then we finally get an associate to inspect (very slowly) the computer we are returning. He send us to someone else. A customer asks an associate where the customer service department is so she can make a complaint. I ask if we can make one to. Then after more waiting in line we are notified there will be a 15% restocking fee. My friend explains to the associate the computer, monitor, and keyboard did not work. After going back and forth, the customer service manager comes out and says they will put it all together to show us it works. We go back again to where we were before. An associate hooks everything up together. It doesn't work. He fiddles around. We continue to wait. Then the associate takes out another keyboard with a another mouse. Then it finally works and he points to the screen and says "See it works." Yeah it works with a totally different keyboard and mouse than it was purchased with! He offers to register it and my friend tells him there is no need because he doesnt want it. They tell him there will be a 15 % restocking fee. He tells them he will not pay because the associate assured him that the computer, monitor, and keyboard were all compatible and never said anything about having to use an alternative keyboard and mouse. The associate and the Customer Service Manager seam very hard up for there 15% restocking fee and seam to be unworried about all what my friend has gone through. He drove 45 minutes to Fry's and 45 minutes back to spend 2 hours trying to hook up a computer the sales associate assured was compatible, then drove 45 minutes to wait in line for an hour and spend another hour bickering with rude, arrogant, and DOGMATIC employees and now he is expected to drive all the way back home with the chance that it will not work again? Then the Manger is called out, we talk to him about 5 minutes. He trys to fight it a bit and then admits that it should have never have come to this and the original sales associate should have told him the correct information and he tells us that of course we should not have to pay a restocking fee. He says he wants to keep our business but these words ring hollow since if they really wanted our business they should never have hired such atrocious employees and created such dogmatic policies. I leave to go to work with no time for lunch since I had been there going on two hours. I vow to never come back to this aggravating nightmare hell.

I will NEVER purchase anything from Fry's again. Their products are overpriced (I saw the same computer I bought there a couple months later at Costco for $200 less) and their service is absolutely disgusting.

I bought a laptop there 2 years ago and paid $150 for a 3-year warranty. I dropped it off last Sunday (6 days ago) for repair because it has been overheating the whole time I have owned it. I have called several times to check on the status of the repair and each time some snotty operator transfers me to the service department where the phone rings off the hook and there is no voice mail (which is exceedingly strange for an ELECTRONICS store.) For example, yesterday after trying to call several times I finally got a hold of some lackluster young man named Hui and asked him the status of my repair. After asking me to spell my name 6 times he stammered that no one had gotten to it yet. I told him I wanted him to look at it this morning when he arrived at work at 10am and to call me at noon. Of course he did no such thing. Instead I called THREE more times around noon and had to yell at the operator to leave a message for a manager to call me back immediately. Which someone did, 7 hours later.

I was given a "loaner" computer and just realized that Microsoft Office does not work because it was only a trial copy which has expired. So it's useless. I paid $150 for this goddamn warranty and I have spent countless hours trying just to get a response and have no computer.

On Sunday, I called Fry's to purchase a laptop. I used a debit card that I hardly ever use, so I forgot that the billing address was at my old address and gave them the wrong billing address.
I'm used to dealing with Tiger Direct, where items are shipped next day at best. You get an email from them confirming the order with a number. You get an email when the product is shipped, with a tracking number. Nothing from Fry's.
So I call them up, only to be informed that the reason the product was not shipped is because the charge to my card was rejected due to the billing address not correct. I checked it out and corrected the billing address on my bank account online. So on Monday morning, I went to the bank and had them remove the original charge that was pending. I called Fry's and had them cancel the order. Then replace the order. So they did, and dinged my account twice. So I go back to the bank again, and had the charges removed that were pending. Then I called Fry's back again. This has been going on every day this week. Yesterday, there were 3 charges on my account. I called them and told them I was taking them all off again, and that when the product arrived, I'd send them a check, and hung up.
So, I wake up this morning, check my bank account, and sure enough, there's two more charges pending on my account. So, when my bank opens, I'm going to have Fry's blocked. I'll send them a check when the computer arrives. Needless to say, I would not recommend Fry's to anyone. Beware!

Not Recommend to buy anything from FRY'S all the parts or compones are used and return by another stores .
Everytime i brought someany went home and try it that once not working go to return the service guy just put down customer unwanted ( UW ) that is so bad that why some guy said they are good service but you don't know that will resale it just low down the prices for couple dollares but BBB rated A+ should be somebody paid to get A+ from BBB

Their server went down when they ran my credit card. So they ran it twice, and assured me that it would only go through once. The manager was rude, not helpful at all. He refused to speak with my bank to notify them that only one transaction should go through. Well a day later, guess what ...they did charge twice. When I called they told me they only saw one charge. I had to handle it through my bank. Fry's has AWFUL, AWFUL Customer service. Always go to BEST BUY. ALWAYS. This was my first vist to FRYS and my last!

My husband purchased a new, Top of the line, Sony laptop for our child that was going away to college (Sept. 2010). Additionally a three yr. extended warranty was purchased. The laptop developed a issue with recharging the battery. When our daughter came home during Christmas break, the laptop was taken to the service department at Fry's at the Renton WA location. The Service manager accused her of breaking out a small part where the cord connects to the computer by dropping it. She told him the computer came the way he was seeing it now, and she was unaware a part was missing. Furthermore he could tell the laptop had never been dropped... as it had NO dents and NO scratches on it. The laptop was ONLY THREE MONTHS OLD and in pristine condition. The Mgr. quoted a down payment toward service of over $80 and six to eight weeks for repair. If Sony felt the issue was under warranty then you might get the money back.

At the initial time of purchase, since we were purchasing the extended warranty, then if the laptop needed to be serviced, a loaner would be provided. DON'T BELIEVE THIS FALLACY. The very rude Service Mgr. stated we would NOT receive a loaner. What is more frustrating is our paperwork/invoice from Fry's lists under the 3 yr. warranty "with loaner upon request"! Do you feel a college student could do without a laptop for six to 8 weeks? Thus the reason why we purchased the extended warranty, she would have a loaner if it needed to be serviced. We decided to go to a Sony Store in the University District in Seattle WA. The representative examine the laptop, and he stated that he could tell she took excellent care of it as it was in superior condition (no marks, scratches, or dents), and they were sorry the part was missing. There would be no problem in getting it fixed. IT TOOK SONY LESS THAN FIVE BUSINESS DAYS to have the computer serviced. Since we were looking to purchase another computer for ourselves, thus of course, we purchased it from the Sony Store due to their Professionalism, Excellent Customer Service, and how they back the warranty on their products. In the future, we will NEVER PURCHASE ANY ELECTRONICS FROM FRY'S! Additionally, we will be telling all of our friends, relatives, and coworkers about what happened to us. Buyer beware of Fry's.

Frys would advertised items which clearly states "limit 1 per customer" on certain sale items (a). Other items (b) do not have such limit in their advertising. However, if you pick up multiple items of b (same item) and check out to pay, they tell you that you are limited to 1 item at the purchase. When you show them the Ad, they state that the limit of 1 item per customer is what shows up on their computer system. When you complain of this, they then take you to where the Price tag for the item is and show you the SMALL FINE PRINT (Sarcasm here) that states "limit 1 per customer" which most people do not pay attention to when they go to grab the item to buy.

Normally, I would be upset but just let it pass by. However, this appears to be the case EVERY WEEK !

Some may say that it's Advertising Misprint, but practically EVERY WEEK there is an Error. Not to note that there are More than 1 Error at a time?

Either their Advertising company is Incompetent OR their Advertising Department does a Lousy Job of Editing / Proofing their Ads. OR it is Basically a variation of the "BAIT and SWITCH" Scam / False Advertising that is Illegal by Law that Frys is Actively Engaging.

NOTE: I have NEVER SEEN Any of the Large Ticket Items (TVs, Large Appliances, etc.) that did NOT have the "Limit 1 per customer" print (Except for Black Friday or Special Sales) during their weekly Friday sales ad only to have it printed on their Price Tags at the Store.

NOTE: I have also seen and been told that they will allow the purchase of more than 1 of the particular item (that did not have the limit in their advertising) if they have "sufficient" quantity on hand so as "NOT" to deprive their other Customers of purchasing the merchandise. Interestingly Enough, I Never hear them say this about any high ticket items that was NOT on a "Super Special" discounted price.

All this aside, I would have let it go, IF Fry actually apologizes for their Mistakes and show it prominently on their Price Tags advertising their Sale Item where the product is located instead of HIDING it with Small Fine Print that the majority of Customers do NOT LOOK for so as to avoid their "BAIT and SWITCH" Scam.

In Summary, Frys Business Practices are DECEPTIVE and MISLEADING.

I Will NOT Buy anything Frys again until they Apologize to All Customers for their Past DECEPTIVE Practices and PROMISE NOT to Do So Again. Mistakes Will Happen, Apologize for it and MAKE IT CLEAR that They Made a Mistake on Their Price Tags and NOT HIDE IT in SMALL PRINT in a Corner majority of people do NOT LOOK at (incorrect grammar ending in an infinitive but it sounds and flows best this way).

For all those that say, "buyers beware" and to look at all the fine print should just go away. DECEPTIVE ADVERTISING & BAIT and SWITCH Advertising are ILLEGAL by law including "Disclaimers" that are hidden in fine print whereby it is Not easily found or obvious to the buyers.

I for one believe in Truth in Advertising and do NOT want to have to Price Check the FINE PRINT on EVERYTHING that is Advertised against the Actual Price sticker at the Store. And I Believe that the Majority of Customers do NOT Want to have to do the Same.

Or is it just I that is Naive about Business and Truth in Advertising...

I Would Like it IF people would BOYCOTT Frys until they Change their DECEPTIVE Business Practices.

I've made quite a few purchases at Frys in person without any issues but recently I made a purchase online (just over a week ago) and still haven't gotten the order, or a tracking number. I called customer service and was told that the shipment was "in route" and that if the order wasn't received on the expected delivery date to call them back...wait a minute - I don't have a tracking number so how can I possibly know what the expected delivery date is? Oh, I see, i'll get the expected delivery date once the tracking numbers are uploaded into the system? Which might be the 12th of never... To make a long story short the customer service rep was the most incompetent person i've ever dealt with and should probably be removed from the gene pool ASAP. If the order doesn't arrive on Monday i'll be calling my credit card company to stop payment since Frys can't cancel my order because it's "in route". Anyway, I won't be doing any more business with Frys after this!

I need to complain about Fry's Electronics because their surveillance system is a JOKE to the general public. I went to Fry's last month to shop, while in the store for about 2 hours and came out to find out that my car has been broken into, shattered driver's side window and some items were stolen. My car was parked in front of Fry's parking lot where there were several surveillance cameras overlooking the parking lot. And to my surprise after calling the police, to found out that the video images of their camera are so blurry and outdated, you can't even make out the license plates of the suspect's car, not to even mention what they look like, all the images are a total mess. All it could show is a white truck parked next to mine car and doing the act and then drove off. I was upset that the camera offered very little help since it couldn't display anything of value. Fry's explanation is that the surveillance system was not designed to capture the license plates or people's faces... Say What ? So what the hell is the "Camera Surveillance" for, Is it just for Decorating purpose or just to fool people into thinking that it's safe to shop at Fry's ? They are making big profits on all those advanced electronic products and yet they are using the most out-dated surveillance system to guard their customers ? What if worse scenarios had happened and they couldn't make out the suspect's faces ...? I think Fry's owes me and the public an explanation on this problem, because shopping at Fry's is Not Safe !

On 09/18/10 i took in my laptop for repair. I waited for some one to call me and tell me what the problem was but no one called so on 10/18/10 I called and they told me that they were very busy so they had not had a chance to look at it but like 20 min later they called me and told me that had to send it in because they did not know waht was wrong with it. So on 11/18/10 I called they said it still out there and they did not know what was wrong with it jet. So I still waited for some one to call me no one did so on 12/16/10 I called again and they told me that it had liquid damage and that warranty would not cover it and that I had to pay $600.00 to get it fixed so I was upset and asked to talk to the manager Robert Walker and Down Houston they said they would look at my info and call me back but they never did so on 01/03/11 I called Mr.Houston was really mean to me and hung the phone so I called the main office and they said there was nothing they could do for me so on 02/19/11 I went to pick up my laptop and now they want to charge me $75.76 because they found out it had water damage i talked to the manager on 02/20/11 and he was going to call me back but they don't care about customer service he did not call me back I dont think I sould pay anything I will tell all my freinds and family never to buy at Fry's again. the service request order is # [protected]-23 the invoice # when I purchased it is 6836755 and the fry's I bought it at 10241 N. Frwy I-45 Houston, TX 77037

Fry's.com - Didn't credit my credit card for an item that was returned.

Per Fry's customer service phone instructions, I refused delivery (and USPS returned) the unwanted item for a credit.

Fry's.com sent two identical items and they charged me for both. But I only ordered one. I sent several emails but the did not respond. I couldn't straighten it out on the phone either. Not only can't they the get their orders right but THEY DON'T GIVE YOU YOUR REFUND.

I disputed the $60 charge with my credit card company. Results pending.

Do not waste your money on a Fry's warranty. I purchased a 5 year warranty on my 57" TV in 7/07. The TV has quit working and I am caught in a nightmare of trying to get it fixed by Fry's Warranty Department. They had a TV company in California call me (I'm in Texas) to diagnose the problem over the phone. What a joke! Then ten days later they mailed a bulb and said I'm supposed to install it myself (there were no instructions included). The bulb sounded broken when removed from the box. My husband installed it and got a blinking yellow light (TV still not working). We called the company, Precision TV in California, and they said we had to start over with Frys. We are getting the run around, and I paid good money for the warranty. If I wanted to repair it myself, I wouldn't have bought the warranty. They still don't want to send anyone out to look at it. I am desperate.

I purchased 2 printers, each at 50 dollars. Fry's offered a 50 dollar rebate for the printers if you were buying a computer at the same time. I was purchasing 2 desktops so I got the 2 Canon Printers. I filled in all tghe required papers within 3 days and sent them out. I put exactly the papers required, triple checkes, and double asked at the counter in Fry's. The rebate never came, after much insistance they sent a communication on my rebates. They said one was missing the original receipt, and the other the proof of purchase. I put both envelopes together and am sure nothing was missing, I am quite retentive. Nonetheless I offered to send the copies so they could see both things that were "lacking". They stated the time frame hgad gone by, so even if I could send teh paper work tehy would not be able to give me my rebates. Obviously one is not there when they open teh envelopes(if they actually do, or if they end up in a dumpster), and we can not get a notary to certify what was in the package to get the rebate. I will never shop at Frys again, need less to say. I do know how to fill in the paperwork for rebates I have received rebates from ATT, Verizon, BestBuy, Lowes, etc... and have never had any problems with ANY of them, except one that I SENT OUT OF TIME, thus my fault.. with Frys 2 out of 2, were missing papers... and nobody really cared, or simulated caring...

I consider myself an average consumer. I needed to purchase an i-touch 32gb, and 2 laptop computers. After scanning the internet for deals, I found the older model i-touch at Fry's for $249. (checked availability at my local store 8 in stock) and got the name of the representative who confirmed stock. Best Buy had a great deal on a laptop, but I felt that Fry's would likely have the same computer at the same price. Drove to Fry's and went straight for the i-touch; only to be told they haven't had it in stock for 2 weeks. Gave the name of the sales rep who said it was in stock, I was told no such person exits there. I didn't want to pay $299 (their price now) So on to the computers. Found the same computer as Best Buy, as I expected. Asked the salesperson to match price per company policy. I was quickly told that the products were not the same as 1 single number of the product was different. I asked to confirm stock on hand, and was told they had 3 units. I went to the store general manager. After waiting for 45 minutes I went over the i-touch issue and the computer. He acknowledged that the computers were the same and the single digit difference is their "out" so they can avoid price matching on small margin items. I pressed the issue until he finally agreed to meet the Best Buy price (a $89 savings per computer) I asked him to call the laptop supervisor and bring 2 of the 3 computers in stock up front so I could purchase them. The supervisor then informed the store general manager that they could not find any and must be out of stock. The manager offered to sell me a lesser computer at an inflated price $120 higher than advertised around town. I decided to take my business elsewhere and have purchased the i-touch from Amazon.com ($20 below fry's price, free shipping) and both laptops from Best Buy (store 3 blocks from Fry's), instock and with a special so I also got a $25 gift card. Again, fry's fails to deliver.

I have bought lots of stuff at Frys over my years. Recently I bought some things then returned and had like 14$ left. They said they could not give cash back and put the 14$ on card.. Mind you this was returned with the 30 days I had. Well ok.. no biggie I will put towards another purchase later on. As we all know big companies collect lots of money on unspent store credit cards.. Well I use mine and did just that a few months later. I needed a new iphone car charger. Well I went to use my 14$ card that was issued last time. In the end I had 3 cents in change. The cashier said she would out that back on a new card... Ummm 3 cents? NOw I dont care about the 3 cents, I would of left that in the penny jar for another customer.. But I was pretty shocked who chincy these guys are that they could not even give back 3 cents... And in the end they do this to thousands of people and that adds up on there end.. Well we all know you dont go to frys for customer service.. You go there is you know what you want and buy... But this add bonus of just being down right little ### about putting 3 cents back on a card so you can what...put more money on the card to buy more things that you can never get change on...? Lame business practice.. Just go somewhere else and dont support these guys.. Its just big business squeezing out every penny they can get... boycott and spend a money at Best Buy or anyone else!

Bought a new 42" plasma TV.. took it home and decided it was too big for the living room and wanted a 32 or 37 " set. Had only measured the Width when I got home..carefully slit the tape and measured -- nothing taken out of the box or touched at all -- just measured across the top of the TV. The NEXT MORNING took it back to exchange---- WOW, a 15% fee because I had opened the box? (I could have lied and said it was not opened as I had re-taped the top opening). NOPE - $90.00 "restock fee" ! After some discussions with the MGR. he did reduce the fee as long as I was buying another TV --- what a hassel. While I watched the help actually took the box apart and removed all the plastic, even to the point of removing the TV from the box and standing it near the wall -- and plugging it in to ensure it worked! I have never in my life seen such a procution to return an item! It was just plain stupidity. whoever came up with FRYS return policy ought to be hung! The MGR. tried to tell me the "computer automatically charges the 15% fee entered as a return" YEA, like I just fell off a turnip truck and the MGR. cannot override? I did the deal and left, BUT WILL NEVER DARKEN THEIR DOOR AGAIN AND WILL TELL ANYONE WHO WILL LISTEN ABOUT THEIR TERRIBLE RETURN POLICY! It was sickening to watch them rip open the entire box when anyone with an IQ of 30 or above, could easily see the box had not been tampered with or opened other than some tape on top (which had been replaced). Just plain dumb.

Wanted to purchase desktop computer and specifically use tv as monitor.

Bought desktop computer and tv adapter card (per SALESMAN recommendations) 1 hour ago at Fry's Electronics, Phoenix, AZ. The tv adapter card is not compatible with this computer and cannot be connected to the tv without additional adapters... and only 1 usb in unit. None of this info on outside of box.

Called Fry's immediately. They advise 15% Restock fee will be charged.

I work in retail in credit/exchange capacity and agree with return policy in most instances, but incorrect salesman info should be Fry's issue.

Will not be purchasing from or recommending Fry's in future.

I drove to the Fry's store in Oxnard California over the weekend, looking for a unit a saw on the Fry's website. When I got there I quickly asked a salesman while he was walking by doing nothing but smacking his hands together and asked him "excuse me? do you have a Vga to Rca converter? He very rudely replied "NO SUCH THING EXISTS!" while walking away from me! then I said:" Well its because I saw on your website and thats why I drove all the way over here" to my amazement he sais; WELL THEN THATS THE ONLY PLACE YOU'LL FIND IT! I have never been treated like that at fry's before and I have spent thousands of dollars there! its just sad that because of cocky salesperson with no experience I have to write this complaint!

Joe

I agree to a certain extent about the terrible customer service at times, and especially the lack of product knowledge.

But the majority of complaints I hear about Fry's is utterly fruitless.

First of all, the people checking the receipts at the door: They are there to essentially fact check. They are to make sure the idiots at the registers have rung you up correctly. They actually get paid on the amount of 'catches' they get from the registers and returns. Also, just because you see someone at the returns counter 'just standing there' doesn't mean they are in returns, or are even allowed to help you. If the person is the 'person in charge' or the courtesy associate especially, they are there to double check the work of the returns and password the transaction.

Of course the fry's card is a scam. Seriously? What credit card isn't?

Please don't complain about black friday. While you and I get to go shopping on that day, and be neanderthals about our sales, these schmucks have to wake up and work the whole long day, not to mention, DEAL WITH US!

I've seen a lot of poor service from fry's, but I've seen WORSE treatment directed AT EMPLOYEES with seemingly little or no cause. Please keep in mind that just because you view someone helping you as 'beneath you' or 'less knowledgeable (which isn't usually the case)', that doesn't give you the green light to barate, harrass, or yell at!

If you can't follow the rules for a return, don't return it! However, if something is truly defiective and you are not given your refund, speak with the 'person in charge.' If that does not work, request to speak with the store manager, or the assistant store manager immediately.

Lastly, rebates are handled by the manufacturer. Not through fry's. If your beloved brand didn't give you your rebate, blame the brand, not the supplier. It has nothing to do with the retail store itself. The store does not lose money with rebates, the manufacturer does. Please inform yourself.

And, as a truly final last bit of advice, when you come into Fry's Electronics, literally a wasteland/wonderland or technology, please do not ask where the 'electronics are located' or continually refer to where you came from as 'the electronics department.' The whole ###in' store is full of em.

Sincerely,
A past Fry's associate, tellin it like it is.