Fry's Electronics
Reviews and Complaints

I had similar experience with Fry's online payment. As a result I had to pay late fees in the next bill even though I spoke with someone over the phone and mailed a check covering the original bill and new outstanding bill. The snail mail did not get to them on time. Their claim is that they recommend mailing payments 7-10 business days before the due date. In general it takes 3-5 business days to deliver a first class mail. My guess is that US Postal Service will disagree with Fry's position. I think these folks are less than honest and try to charge anyone whose payment arrives within 5-6 days of the due date. I suspect they blame US Postal Service and claim they received the payment after the due date as one can not prove when the payment was actually received by them. Or they are not smart enough to manage a process to assist customers who are trying to pay their bills on time. It is better to retain customers who may spend thousands of dollars at their stores rather than frustrate them with "absurd" and "no holds bar" late fee collection strategy. I canceled my card and will never buy anything from them. I'll gladly buy my electronics from others, even if the sale price is 20% higher. The simple reason is do not give your business to a company that is not customer centric and do not know how to develop meaningful relationships with its customers. They rather focus on crafty ways to supplant their cash-flow with "little late fees". This type of company essentially is not competent, well managed or run. They should fail as a business so that consumers are left with competitive and value creating companies. Just look at some of the banks that sunk the world economy. Their only strategy is to nickel and dime everyone to wealth and creating shareholder value. I say dump this type of companies and institutions and not bail them out. Let’s all demand competitive sound companies by supporting the current administration’s drive for better consumer protection laws. Get involved and help build a better country.

FRY'S CREDIT CARD CUSTOMER SERVICE, ONLINE AND BY PHONE:
I was trying to pay for my Fry's Credit Card online. I logged in successfully. Then, the system asked me for my security question. I answered. I was in the screen where you see your account balance, activity, payment due information, etc. I choose to pay for my bill and then I am told that my account access was limited because they could not authenticate my information.

I gave the correct information, but I was not able to make a payment. I went by phone to make a payment. I was charged $6.95 to make a payment by phone, on an automatic system.

My payment will be late because of not being able to access the account online. I have tried several times to pass that message, but to no avil. Now, I will surely be also charged about $40.00 for a late payment on top of the $6.95 for making a payment by phone, because that will be posted between 1-3 days later.

I was not late making my payment, but the system made me late making my payment. This should be illegal.

There should be a way for the consumer to be protected against these scams.

LRP

You're lucky you got your money back. Tonight they refused to give me my money back on a new Sharp 6100 BTU air conditioner I purchased just 8 days ago for our 28' Bayliner boat. The air conditioner was just a half inch too wide. We never even removed the AC unit from the box before my boat technician and I discovered my error. Because we live 50 miles from the Sacramento store, I couldn't get back any sooner, and thought I had 30 days. The first line in the Fry's return policy states 30 days, but when I tried to return it, they showed me, much farther down, they have a "get out of jail free" clause for window air conditioners that had them offering me a compromise of only a gift card. Like you, I do not want to ever buy another Fry's Electronics product again, since they do not understand how to treat customers. In the current Depression when no company is immune to major turn downs, it would be a real hoot to see this company go belly up. What goes around eventually comes around back to these type of companies. I hope to live to see them croak and enjoy the largest party in America from the millions of people they will have screwed out of billions of dollars. I urge everyone to write the attorney general of your state with your customer complaints and your legislators to create new laws, if necessary, to throttle back Fry's Electronics outrageous return policies and way of treating customers. Having been a former newspaper publisher in Morgan Hill, where billionaire John Fry lives, I recall how he built the largest golf course in America on his private property there without any permits. This type of arrogance seems to be filtering down through the ranks. Perhaps their personnel gets big Arrogance Bonuses!
-Gene Beley, Stockton, CA

You should check the laptop IN THE STORE, not in the car. That is your fault good sir.

i actually am having the same issue at the same location, the anaheim location. They have had my laptop in and out for a good year now and the problem is still unresolved. I have taken it to their service manager at their headquarters but even then, the response is extremely slow. I have also tried to deal with their store manager Robert Rachman. Have any of you guys gotten a successful response from them? I am at the point where according to their warranty they should replace my product, but they are refusing to do so. I am also thinking about taking legal actions. Please let me know what your status us, maybe we can work together.

I have my laptop sent in for service in the same store(Fry's electronics in Anaheim). It takes more than a year and they still can't fix my laptop. Since I bought my replacement warranty, they have to repalce my laptop if they can't fix it..but it tooks me another month waiting for the paper approval for the replacement. I keep calling almost everyday and the service manager, Evan, said he would give me a call back but he never did. I am very pissed off about their service and thinking about sueing them...

Whatever man you tried to scam the system and got caught in the act. Don't try to blame Fry's for your idiotic mistake.

I just got a "phishing" call from "Visa" about charges supposedly made at Frys. I found absolutely no way to get hold of Fry's. Their general number [not toll free] is busy, and they have no emergency number or any number dedicated to credit card fraud, information or any other way to contact them about possible fraud.

What kind of place is this?

I love Frys company because i received my products and it's new original products! Thanks alot Mr Sisk

I bought a GQ Zx-5580 in fry’s and in 5 months had to take it for repair I have a year extended guaranty on it
They gave me a loaner, after 2 months went to pick it up was with me for less than a month took it to fry’s they gave me a loaner again 3 months they called me went to get it had it with me for a week took it back gave me a loaner again this time was like 1 month when they call me to pick it up had it for a wile took it to the store for repair a month later went to pick it up this time I try it in the store did not work so I was going to live it in they told me the warranty expire that for the good of him he was going to fix it but I will not get a loaner that is when I realize what was happening and I question too many times been in the shop I was told the day I bought it that 3 times repair and you get a new one, this time this guy tells me that the 3 times repair has to be the same thing and they had to replace the mother board only 2 times when I had it back still did not work so after that I decided to open the computer an fix it my self I will never buy the extended warranty at fry’s I feel they rip me off they kept me quiet with the loaner because I did not think that extended warranty was going to expire I will not buy a off brand computer with this guys maybe not a computer any more.

frys campbell is as dirty as their store manager!
two faced store + two faced manager = 4 faced business.
do not shop here! they will lie to you just to make money

I have to agree with pat the bat. Why on earth would you want to ever spend another red cent with those idiots after all that b.s.?

why would you place another order with them if your not satisfied!

This store doesn't seem to know what they are doing! I pre orderd a product and it is not until the very day of the release that they realize they didn't order enough of the product to fulfill the orders that were placed two months in advance! Your lack of seriousness and costumer commitment completely sucks!

Rebate forms unobtainable from website. Multiple phone calls with extremely long waiting period with NO result.
Please do not buy from Fry's Electronics, they are scamming people with fake mail-in rebates. Also, extremely poor service.

Same here ordered TV online got a confirmation for pickup when went the next day for pickup they could not find my TV. The store was 25 miles from home as it was the only store with the item in stock. They gave me a rain check but till today they will always say the TV is not in stock even though their online stock checker shows it is in stock. No more Fry's just wasted my time and gas. And they don't sell anything at a good price either you can buy any computer parts from newegg.com for atleast 10-20% less.

I had similar situation where they did not honor the rain check for a tv. When I went there, I found customer service to be very unfriendly who routed me to cashier, cashier sent me back to customer service, which sent me to AV department. AV department send me back to customer service.
Very dissatisfied with Frys, will never buy anything from them again.

I TOOK MY DESKTOP TO FRYS ELETRONICS FOR A BAD FAN IT TOOK THEM OVER A MONTH TO GET IT BACK TO ME AND WHEN I DID GET IT BACK THE QFAN ISNT WORKING I TOOK IT BACK AND THE REPAIR GUY SAID THE FANS ARE WORKING AND I TOLD HIM THE FANS WORN LIKE THEY WERE WHAN I GOT IT (under 3 year warrenty)I THINK THE COMP REPAIR GUYS DONT REALLY KNOW WHAT THERE DOING...ASUS THE MAKER OF MY COMPUTER SAID FRYS ELETRONICS IS NOT ASUS CERTIFIED...SO HOW CAN THEY SELL ME A WARRENTY ON A CP THERE NOT CERTIFIED TO WORK ON...IM GONA SUE SUE SUE SCREW THEM...

i have the sames experience with my laptop Ive took my laptop so many times to the frys to fix like 5 times told of 6 months just to tell me that they gave me a ues laptop.the manager gave me my money back .i bought a new laptop at bestbuy and with this laptop i do not have any problem at all .

I had the sames experience with my laptop...after about 5 trips to frys and about a total of 8 months in sent out repairs...I decided to never shop there again (this was after cursing out about 3 different managers). The return department is also a joke

OK, so I've been to Fry's. I don't know many people who haven't at this point. At first, I thought a cheap place to get electronics would be great. I even went so far as to buy a computer there. And as I'm not much of a tech person, I bought the 5 year warranty. That was less then two years ago now, and I've had to have it in no less then six times for service and repair. Up until this last time, they "allowed" the warranty to cover the issue. Now however, they claim I have to pay them a seventy dollar "fee" for looking at the machine.
When they called me to let me know it was ready, the person that I spoke to, "mike" told me that it would be $59.99 to reset it to factory conditions, I explained I could in fact manage that myself. He then tells me, well in that case we'll have to charge you $69.99 for looking at it. Not happy with this turn of events, I hung up, and called "mike's" manager. He told me he would look into this matter, and call me back. 72 hours later, I call him back. He's called "Tuck". He tells me he's "super" busy, and that he'll call me back in thirty minutes. Which he then doesn't do. So, after an hour and fifteen minutes, of waiting, I call him back. He tells me, " We don't have a choice in charging you the $69.99, it's policy." Really? Policy to screw over your customers who actually paid the exorbitant fee for warranty? Let me guess...the interest rate on your fry's card starts at 45%? That's the mentality this manager seemed to have. Anything to screw over a customer.
Horrible service I can deal with...but blatant fraud? Really?
How does this company keep a business license in any state with this level of fraud and deceit?

My dad purchased a laptop for me 3 years ago and bought a 5 year warranty for 500 dollars. My laptop had a problem, so I took it to the fry's electonic store in San Jose, Califonia on April 27, 2008.

As a student, I still have not yet received my laptop. Everytime I call the service to check on the stutus of my computer, they always give me the same excuse "it is still shipping to the store." I believe that I have called more than ten times for the status of my laptop, and as usual, they gave me the same "reason" why my laptop is not finished.

It is now August 4, 2008 and i have once again called for a stutus on my laptop. Their excuse was the same. So I asked for the manager and for a slit second, they said that the manager is busy and is not available. So I called customer relationship, the headquaters of the office, to file a complaint. However, the man said that I had to talk to the store manager and file a complaint with that person. As mentioned earlier, the manager that I wanted to talk to was "busy."

So who do I talk to and what do I do about this problem? Since the customer relationship, and the manager refuses to talk to me, I would have to go to the news reporters and the the L.A. Times, the O.C. register, or the city hall to file a consumer affair complaint or anywhere, so that other customers, like ourselves, do not have the same problem.

This wait has been to long and I have to go to school soon without a laptop. I believe if I just wait and sit around doing nothing about this problem, then I still wouln't have my laptop. It's time to take control over the "customer service" and show them what REAL customer service is.

I have the same problem with FRY. They have had my GPS Unit since 21MAY and keep telling me that they can not do anything to make the repair go faster and I just have to wait . I have the FRY PG that I paid for but they claim it is no good for this issue?. I would like to file my complaint with the General ATTY office in IL for consumer Faud!
They sell you the goods but they do not fix them and lead you to beleive that they do. These guys should go out of biz. I hope others out there will see this and join up to get FRY to do the right thing. FIX or replace the product within a time frame that is real!

I don't shop at Fry's much for obvious reasons. When I see a good deal on things that are most likely to have not been returned or simple things such as fans and screws, wires, network cables or dvd's. Once in awhile I'll get a bad fan or find something a week later at a better price. I send in my girlfriend to the store to take care of my dirty work. She's a real Bit** and anyone crosses her path doing a return will wish they never met her. She's already mad at waiting so if they give her any flack she's on them instantly. It's fun to stand off to the side and watch the little monkeys dance around her, they try to win but after a few minutes they know to just give her what she wants.

I buy quite a bit of computer parts and also work on others computers. To be honest you can always find a better deal online even with shipping costs. Most large online stores have great return policies and stick behind what they sell. I always have good luck online.

I’m not sure who to bring this serious issue to as it is clear that the customer service people at store # 20 in on Thunderbird Road in Phoenix are only dedicated towards preserving their own self interest and are not at all customer service oriented. I would like to hope that there is someone within the Fry’s Electronics Corporate system actually cares about their customers but I’ve not yet found one. As such, it is with regret that I and my associates will never be shopping at Fry’s Electronics for computer components ever again. Any potential savings on such purchases is simply not worth the loss of dignity experienced for what should have been a simple merchandise return.
I tried to return 2 items on 6-11-08 that I had purchased on 6-10-08 and from the moment I was received by the customer service staff, the entire experience turned negative going from questionable to completely inappropriate for anyone dealing with customers. I know that this is only my word against someone else’s but I have no reason to fabricate or embellish the facts here as this is not my way I am a very busy person who does not have time to be dealing with defective computer components.
The events are as follows: (It should be noted for the record that I’ve been building personal computers for approximately 8 years and am very seasoned in such matters so the following hardware issues that transpired are not a result of any wrongdoing on my part.)
On 6-8-08 I picked out a computer box from store # 20 in Phoenix and asked the sales staff in that part of the store to help me with picking an appropriate compatible motherboard, CPU, fan with heat sink and memory. The gentlemen who picked all these components for me was very polite and extremely helpful in providing me with the needed components. That evening, I successfully installed the CPU chip to the motherboard, locked it down and installed the fan /heat sink to the CPU chip. The following morning when I proceeded to install the motherboard into the computer box, I discovered that the motherboard with the installed CPU and fan would not fit into the box because the fan was too large and would not clear the PC box’s power supply. The more I examined this, the more I realized the incompatibilities were beyond my control with the components that had been picked out for me by the Fry’s sales staff.
Since I wanted to keep the particular PC Box (for spatial reasons), I decided to return the motherboard, CPU and fan and start over by purchasing more compatible components for it. This should have been simple enough when I reached the service counter at the store but it became clear right away that the staff was going to be resistant to that and their behavior towards me and their conduct regarding the matter was completely inappropriate. The entire time I was at the service desk I was kept in the dark as to what was going on while the staff was talking about me right in front of me while I was within hearing distance.
The store employee personally took the chip off of the mother board right in front of me without properly releasing it from the board. The release mechanism had never been used when she pulled the CPU chip off of the board. She then proceeded to claim that they would not accept the chip back because of bent pins on the chip. I properly installed that CPU chip the night before without incident or complication. I could see where this was going as I was being set up to not be able to return merchandise that I had not damaged to begin with. I would have had a hard time believing that something like this could really happen to a customer if it had not been happening to me on this occasion.
At this point, my concern level rose as they also refused to accept the motherboard back on a ridiculous technicality because of a so called missing I/O plate. When I had opened the box at home the night before, the only items in that box were a motherboard, a documentation manual, a chipset support DVD, some IDE cables and a couple of SATA cables. As far as I was concerned, that was everything that was supposed to be in the box and I did not know any different. When I told them that the box did not have an I/O plate in it when I opened it, they only further protected their self interest by opening another motherboard box to show me it’s contents. The only thing this proves is that the box they opened had an I/O plate and they were further setting me up to not be able to return the merchandise. At this point, I realized that insulting the customer is standard operating procedure at this store and that they avoid servicing the customer at all cost in such matters.
When I demanded to see the store manager, things only got worse as the only thing he did was to back up his employee in the matter and tell me that I had signed a legal binding contract indicating that everything was intact and undamaged upon purchase the night before. This is ridiculous as no such inspection takes place at the check stand when the clerk presents customers with a multipage document to sign indicating that nothing was damaged at the time of purchase. The motherboard box is sealed and tied shut at the time of purchase and the customer would not be in a position to examine it till they get it home and open it. The fact that it was missing an I/O plate when I got home is not something that I would have caught and the store’s refusal to take the product back on the basis of that plate means that your return policy is not worth the paper you force your customers to sign when they make a purchase.
As such, I’ve been fleeced for $85.00 for a processor chip that one of your customer service employees most likely damaged as a result of her incorrect de-installation and $74.99 for a motherboard simply because it never had an I/O plate to begin with. As a consumer, I am appalled that I was treated so rudely and inappropriately by the customer service staff. When I originally made the purchases, the sales clerk was clear about telling me that I had so many days time to return the merchandise. That is the most that is explained to Fry’s customers by the sales clerks. However, I had no clue that Fry’s plays such games with its customers to avoid product returns. I will not make the mistake of throwing away hard earned money at Fry’s Electronics ever again. This extremely negative experience has taught me that the store’s staff at this location is interested only in preserving their personal self interests over the needs of the customer no matter what the cost to the companies’ integrity.

yeah but that is kind of funny though...kind of like giving just the wii box to a kid for christmas and to see his heart break as he discovers that there is no wii inside hahahaha

frys electronics campbell is very scandalous store.
their manager seemed like a big ### to me.with his unibrow and two faced attitude.
i dont think i will ever go back to this location ever again. although the san jose location seems more friendly

That is insane. I mean they should had taken it off shelves! I would have never go back in that store again because of that.

Fry's now out of business...how do I get extended warranty I purchased from them?

Worst customer service.
Takes half an hour to talk to a half awakened rep who is barely able to help.

Fry's didn't ship my order (per FedEx). They did charge me. I emailed. They asked which I wanted, a refund or the merchandise. I said the merchandise. After a respectable time I asked what the order status was. They were "investigating." After more than two months I asked for a refund. They said no problem. After another month they still said that they were "investigating." I contacted the credit card accounts resolution dept. They called Fry's and were told that "Henry" would call to settle the problem. A week later I called Fry's and they said that "Henry" would call to settle the problem.

They will have had my money for over six months before the credit card co. can reverse the bill. I didn't mean to loan them money and I won't do it again. The word "kiting" comes to mind. Nice business model if you're crooked.

I Agree, Fry's has a terrible on-line store. They have no secure checkout that works. You'd think a business that does the amount and type of transactions they do, could find it within themselves to write a decent checkout page. Or find someone who can. Sad situation.

Hats off to thr Better Business Bureau of California. They addressed my grivance with Fry's Electronics and surprisingly they have upgraded the items they cacelled to better quipment. If the original were unavailable I know there are other brands of same specification they could have substituted but I did prefer the same manufacturer and I amappreciative of the fact they finally did come through. After spending a great deal of time on the phone with them and my letters of complaint to the above mentioned entities, it is only right to now give Fry's a positive comment for resolving this issue.

On Black Friday 2007 I placed an order for 3 items items 2 were sale items and 1 was at retail price. I printed the completed sales order when it was displayed and everything was on it, all items, sales order#, pricing and shipping. Two days later I get an acknowledgment with the two sale items canceled and I received the retail priced item 2 days after that. I called and 11/30/07 they reinstated the sale items on a new sales order. On 12/3/07 I receive a notice that they again have canceled my sale items. This is the second time they have canceled sale item orders from me, the last time was 8 months ago. Their excuses range from "while supplies last" to "our computer could not keep up". They can easily put in a reserve buffer of a given quantity for their computer to quit receiving orders but they want to sell as many full retail items as they can and to H*LL to the fools that get stuck. I have issued complaints to California's BBB and states attorney's office and my states attorneys office as well. I am looking for other state and federal entities to issue a complaint to as well. I understand a loss leader to get people to buy other items but as far as I am concerned it is illegal to do what they have done to me. I am not through fighting them yet.

Frys.com cancels orders at a whim and lies that your information is somehow incorrect, though they will never tell you exactly what information it is. I would never order from them again or shop in their stores after this nonsense. Companies that treat customers as if they are idiots deserve to lose out to companies who try to do well by the people making it possible for them to exist.

See you Fry's. No doubt you won't be around long if you keep this attitude toward you customers.

Yea - you aren't the only one with that problem - not only did they do the exact same thing to me, they swore that since the order had not been shipped that my card had not been charged, but I called my bank and found out that it was charged! I am still on hold now as I am typing this message trying to get in touch with Fry's over their customer service line. I stayed on hold for 45 minutes and my call was either dropped or the agent got the call and hung up immediately. This is my 3rd call to them now and I have been on hold for 20 minutes. All I want is my money back. Fry's customer service is horrible and so is their online store - I will never buy anything from them again online or in person. Microcenter is their competitor here in Dallas so I am going to give my business to them from now on.