GadgetGone
Reviews and Complaints

I originally received an offer of $209 for flawless condition of my iphone. Then after gadgetgone had my phone in their possession for 7 days I received an email with an offer of $109 ($100 less) because of deep scratches found on the screen. My phone was flawless.. with zero scratches..not even a blemish. I rejected their offer of $109 and they immediately responded with a new quote of $140! I rejected this offer as well and requested that my phone be returned. Do not trust these people.

Getting a Quote was super easy. Got prepaid shipping label instantly. Received regular updates for progress. Got paid within 2 days of receipt of phone. Awesome experience with GadgetGone. I strongly recommend to use them for device sale.

I have used Gadget Gone several times. They have always offered the most money. They have always kept me informed by email, how things were progressing. I thing they are a good company , and I plan on using them in the future. I highly recommend them.

The process of selling my old iPhone was efficient and smooth. I got a quick response from Hunter to my questions and apprehensions in selling the phone. The payment was prompt. I got more price than many other sites I checked. Highly professional, and efficient staff.

GadgetGone made selling my slightly chipped phone very easy. The online form took less than 5 minutes. We got a paid label to send it in. I got email and text updates throughout the process. And we got the payment in the timeframe they promised. I'd highly recommend them!

I've sold multiple items to GadgetGone, and I highly recommend them. Their offers are fair and in line with other companies. Plus, their customer service is fantastic! They are very communicative and make the process super easy. I got my money within a few days of them receiving my items both times.

Monetizing old phones could not be easier! GadgetGone gives an immediate quote for your item(s), provides shipping, communicates throughout the process and pays as soon as the eval of the item is complete. AND, if you don't agree with their evaluation, they'll ship your item back! Highly recommend...

i HAVE TRIED TO RETURN AN I PHONE 8 TWICE FOR A REFUND.
1ST THEY TELL ME THE PHONE I RETURN IS NOT THE PHONE THEY SENT ME.
2ND SAME THING
3RD i RECEIVED A PHONE BACK TODAY WITH NO INFORMATION.

My wife and I have Android/SAMSUNG phones.

My compliant; I sent the Iphone 8 back to get a credit/refund.

I am going to contact Complaintsboard.com within my ten days.
Loy

Was very scared to ship out brand new $1000 ipad to gadgetgone but i had to atleast give them a chance and they gave me quoted price which was phenomenal. Sadly selling price of that item has gotten lower and i am trying another website atm. Wouldve loved to keep doing business with them... but ultimately gadgetgone is a trustworthy company, got payed about 7 days after shipping my item. Thank you very much!

Great communication, fast service and an easy to use website. I sold a new Apple Watch SE and was offered a very competitive price, but more importantly, the option to receive the money in the form of a check rather than receive the funds through PayPal which applies a fee for their service. Very pleased with the process and highly recommend to those considering selling their new/unused electronic devices. Thank you!

It took me 3 weeks to get my check. GadgetGone responds by email within a few hours, which is better than most in this business. Nevertheless, GadgetGone is slower than promised, even with its extended covid schedule. In fact, GadgetGone never told me it had inspected my item until I emailed to ask. They missed their promised ship date too. This is stuff you can't blame on the post office. All in all, an unpleasant experience.

Quick, honest and efficient. I had two old iPhones that I was going to sell on ebay. By accident I came across GadgetGone's website so I contacted them instead. I evaluated my phones to get a quote from them and then mailed the phones in with a pre-paid shipping label. They contacted me with some alterations in the evaluations and offered a very reasonable purchase price. Once I accepted, they quickly sent me the money via an Amazon credit. The whole interaction was a breeze and I'll have no hesitation contacting them in the future when I want to sell electronics.

Process from start to finnish is very easy. I traded in an iPhone 11 Promax. I looked at several places on line and these guys gave the most money. They provide free shipping label, you pack it and mail it. They will email or text you confirmation of receipt. Within a day or two a tech will get back confirming condition. Mine was exactly as I stated. I had chosen a paper check. In a day or two they confirmed it was mailed, which I received in the mail at the speed of the USPS (several days). I have to be honest, I was hesitant to do this at first. There proactive manner gave me confidence. I would use them again for sure.

I'm a programmer and had amassed a fair collection of iPhones and iPads. I figured it was time to clear some space and hopefully earn some cash in the process. I had used other services in the past, but GadgetGone was at the top of my search. It's hard not to get anxious sending in hundreds of dollars of electronics without knowing the company. But they were always responsive and followed through on their payment. They did have one issue with an old iPhone battery, but it was the least valued item and I wasn't surprised in the slightest. Based on my experience, I would certainly use them again and encourage others to do so as well!

Terrible business practices. After turning down two terrible offers for a phone that was in pristine condition they returned it without the original box in which I sent it. After contacting them about it the representative who replied indicated that this "policy" was in their "terms of use" to ensure safety for employees. Most individuals know that if you sell a phone privately, there is typically greater value if you have the original box but the box also contains critical info for a new owner such as the serial number, IMEI, etc. It is almost as if GadgetGone is setting you up to get less for your phone privately after trying to convince you that your phone is defective.

I have a good experience with GadgetGone. I was skeptical before I sold my device to the website, one is the due to the offer was much better than any other websites, the other reason was due to bad reviews on this website. But my experience turned out to be good. I received the full amount on my quote, and the owner was good at communicating with me.

*** I would encourage everyone to trust this business.

I had never heard of GadgetGone before & after a bit of due diligence & reading 5 star reviews, in addition to my recent & most amazing experience, I'm sad it's taken me so long to find out about them! They're professional, outstanding communicators, fair, fast, easy to work with even when problems arise - what more could anyone ask for?! Turns out I had an issue with my 2nd Gen SE I was trying to get them to buy back that I never saw coming and Hunter & Lamar were right on it. They were great about coming to my aid: suggesting things that might help, being patient when I had more than one iron in the fire to get back to them with an answer, & extending an offer even in light of my unfortunate situation! I could not have asked for a more empathetic, understanding, helpful company - I plan to tell everyone I know about how great these guys are, as I figured I was sh.. out of luck until they shined their guiding lights! Not only do they offer great pricing, but they also offer several choices of where to deposit the payment. Amazon was my choice & voila, it was deposited lightning fast! Thank you TONS for all you've done to make things happen for me, guys, as I am beyond grateful & won't soon forget it! You can be sure that all my future devices will go to you as a result of all your empathy, kindheartedness, and promptness! You're without a doubt, an A-1, top-shelf customer-service oriented company I rarely see any more & companies like you should be made aware that they're making a *hugedifference in the lives of others who need your upstanding service! Thanks again for exceeding my expectations as you're w/out a doubt, a class act I'm grateful to have stumbled upon! High fives guys! I'll be back! =)

Hello, I had made a claim that had a Galaxy s23 ultra and Galaxy a50 and then two of the Galaxy a13s but I took photos and the post office helped me box it. But now once someone has gotten in touch with me they are now saying that they did not receive the most too important devices basically I am out of two phones and I am not getting my money that was guaranteed. This is ridiculous and I will get a legal involvement if I have to because I know for a fact I sent those.

Sent 3 iphones devices for cash exchange? They never payed. I have sent 3 iPhone devices which they agreed to give me the money on a*** card . They ask for IMei info for which I thought they where just checking anyway I sent the info and I never heard back from this company. They are a fraud, thiefs they should be shut down . I never received my phones or the money .

I sent my iPad in very good condition in its original box to GadgetGone with an offer of $200. They stated the screen had bright spots (it does not) and offered $65 and subsequently $85 which I refused. Per their website I asked for them to return the device which I just received, however, they did not send back the original iPad Pro box (which I need to store and ship the device safely)

Company received my iPhone. Says there is a problem with processing the check. Company will not return emails, answer phone calls, respond to texts Company received my iPhone. Says there is a problem with processing the check. Company will not return emails, answer phone calls, respond to text messages. I am assuming company has stolen my phone at this point and has no plans to refund the money.

On March 19th, I sent in THREE brand new phones in packages unopened! The website advertises that you will get paid in 2-3 days which is a LIE! They tell you AFTER you've sent the phone that it's 6-7 business days. It is now April 4th and I still have NO payment for the items sent. Pay pal and Gadget gone are holding my payments of $1790. PLEASE RELEASE THE HOLD ON MY PAYMENT IMMEDIATELY. It has now been 3 weeks since I sent my phones and I want my payment NOW.

I received a quote from GadetGone for a cracked iPhone X. I clearly indicated that the phone was cracked. The offer I received was $120. The phone was in working perfect working condition. Now they are claiming the phone is worth $40 because the phone is cracked and that the phone isn't working?! What did they do to the phone in the two days they had it to make it not work?! Or does it work, and they're just claiming it doesn't. They can either send my phone back or honor their offer.

Dear Complaintsboard.com, I am writing regarding my recent order. The return package was delivered on 8/6 to your warehouse with USPS tracking. On 8/11, you inquired about the payment method for the phone purchase. I confirmed the use of my credit card, with transaction details attached. Since then, I've received no substantial response. I regret to inform you that I am considering disputing the charge with my bank and credit card company to recover my funds. I urge you to process this refund promptly to avoid further legal steps. Thank you!

Company will not respond to any messages, phone calls, or emails in regards to returned phones with no update in status for over a week. I sent two iPhone X phones back to gadgetgone and they were delivered Monday, 11/16. As of Saturday, 11/21, the status has not been updated and they clearly state it will after two business days. I have made 3 phone calls, sent two emails, as well as three text messages to an employee named David (this employee sent me a message asking if I needed assistance prior to shipping). No response from anyone, no one answers or returns calls, and they have a lot of valuable electronics of mine.

Received quote from company. Never received payment. Unable to contact company. I sent two phones to be purchased by this company back in Sept/Oct. I received a response on October 19 stating the value this company was willing to pay for these phones. I replied asking for them to send payment and my email was bounced back. In the initial email it said if there was no reply to this email in 14 days, a check would be sent for the payment of these phones. I have not received any checks. I have left multiple voicemails and have received no callbacks. I have sent several emails, all of them bouncing back saying no email address exists.

Sent in a phone, as their business is trade in. They sent a check for 95 dollars. Upon trying to deposit it (with*** was sent back to the check issurer. We were additionally charged a 12$ for returned check. I contacted the company to let them know the check bounced, and tehy stated on Oct 28 that "they checked their statements and not seeing returned funds. That their bank said nothing was returned. We showed a statement from our bank showing nothing deposited, a return fee and a letter (as we also opened a claim w our bank but they said we needed to work out with gadget team. weve gone back and forth but no resolution looking for 95$ and 12$ for returned check-please and thank you

Sent my damaged phone. They offered me less for it. I asked for it back. They sent it. My damaged phone is now a faulty phone. No charger sent either. I sold them my Samsung Galaxy S9 with a damaged screen and charger. They offered me less than they quoted me. I asked for it back. They sent me a phone that is now registering as faulty, which is worth less money. I verified and they sent me back the same phone per the IMEI number. They never sent me back the charger. Now I have a phone with no charger that registers as faulty. Decluttr was going to offer me $185 for my phone (this information I shared with Gadgetgone). Now, I have to buy a new charger and get offered $40 less by Decluttr. All in all, I'm out $50 because of Gadgetgone messing with my phone and not returning the charger.

I got a quote for my iphone 8 plus and mailed them my phone. Two months later i still receive no payment and now my order number doesn't even pop up. I received a quote of 60$ for my iPhone 8 plus, I mailed my old iPhone to them with their shipping label and got confirmation by text and USPS that they received it. Tracking #***. They said they will evaluate my phone and in two business days i should receive payment. Its now two months in and I have not received anything. I've left multiple voicemails with my concern. Never have I got hold of anyone or nor did they return my call. I've gone to their website and submitted email through there and nothing. I look up my order and my order number is not even working. These people just stole my phone! Either send my phone back to me or Pay me!

They're trying to give me $119 when they offered $199 and they're lying about the condition of the phone. i have video evidence. Recently I sent in my iPhone X for the payment of $199 via Amazon gift card. I made it clear it was cracked like the survey asked. Before I sent it out I took a video showing that all buttons, both cameras, and speakers are all functioning perfectly. Today I received an email saying they would either send the phone or $119 because the phone was cracked, the speakers weren't working properly, and the camera wasn't working. My boyfriend said the offer sounded like a scam but I didn't believe him. After looking at reviews it seems like they do this more often than not. They're just looking for any reason to not send what they offered and if you don't respond to their email they send whatever amount they feel like sending. DO NOT USE GADGET GONE.

It seems like the only way to get a response, or anything done is by filing a complaint. The company recived my phone on [protected] after I had to contact them because I saw my phone was picked up, and still nothing. One of the companies response was things are slow because of COVID. Businesses are letting people know that things may be delayed due to COVID, which your website does not do. Your website does not indicate anything about delays, which tells the world you're operating as normal, which means no delays. Is it illegal, no, but very unethical. Now I'm guessing, based on other complaints, that you'll make contact now, and I'll get way less than what was quoted. The paper trail is getting longer. I would like for gadget-gone to finish my transaction, and please let people know on your website if you're having delays due to COVID. We get that COVID is out here disrupting work places, but when you don't let people know it look intentional and very shady.

Classic bait and switch, offered me $298 for my unlocked iPhone XR. Once the "inspection" was completed offer was reduced to $160. Their offered just stated most phones are not flawless, not an actually description of any damages or blemishes on the item. They also stated since my carrier was xfinity mobile, it reduced my offer. The carrier was not selectable on their questionnaire and the phone is unlocked so the carrier does not matter. They stated the phone was in "good" condition. I checked their website again today (2/2) to see what a current offer would for a phone like mine in "good" condition would be, the offers were $278 (unlocked) and $273 (Verizon the towers used by the phone). Not sure how my offer would be so low, when they quote a much higher price for the same thing on their website. Their offer to me after the "inspection" was actually lower than the quotes for the same phone listed as "cracked" on their website. I want to be paid the quote, not 54% of quote

I sold my iPhone XR to this company. I shipped it to them on April 3 and they received the phone on April 7. It was evaluated the next day on the 8th. I was originally quoted 292 dollars because I indicated it was in Flawless condition instead of good. It was in excellent condition but there was no option for that. The evaluator sent me a revised offer on the 8th of $272 dollars and I replied instantly that I accepted this offer. The next day I received a few emails saying my order was complete and I had been paid. I chose *** as my payment option and have not been sent any more. If you check my order status online it says I was paid, this is not true. When someone sends you *** funds you get a confirmation email notification. I also went on *** to check my account and have not been paid. It takes a matter for seconds to send a payment so I'm not sure when my order was completed why this was not done. Now I will have to wait until Monday at best for an answer.

I was selling mine iPhone 11 promax to gadget Don they gave me an offer of $625 because my product was in pristine condition like new condition. I sent it to them in the original box that it was purchased from had zero scratches zero defects the phone was unlocked and they promised that they would give me the 625 as long as it was in the condition I said it was the only way that my price would be affected would be because of battery life. They never mentioned anything about battery life then sent me photos of somebody else's phone that has scratches all on the edges I have photos of my product as I was boxing it up or actually right before I box it up and sent it to them because I read on here that they try to rip people off. So I took photos of my product as I boxed it up you can tell from my photos that my product was in pristine condition with zero scratches or defects unlike the photos they sent me of somebody else's phone that is a different color and has scratches all around the edges that is not my product I have pictures to prove with timestamps on them to also prove with a Geo location that shows this is my product and that the photos that gadget gone sent were not mine I would like my product back with the original box packaging accessories and chargers in the flawless condition like it was sent out and if not give me the full $625 that I was offered an honor their original agreement