GE Money Bank review: Cheating customers! 571

I owed $400-some to my dentist who referred me to GE Money. The doc said that whatever I owe, I could pay off in 12 months with no interest, same as cash. I just divided the total by 12 months and sent the first payment in. Now I received a statement on which they charged me the finance charge. When I called their customer service, I was told that 12-month same-as-cash applies only to the amount of at least $1000. Well, this is not what I was told by my dentist. It's going to be a nightmare, especially that now I am on a temporary disability and don't work. I fell a victim to some smart sales tactics.

I sympathize with your ordeal, but there is an easy fix. You should contact your dentist who will call GE Money to set up the promotion that was promised to you.

We had the same thing happen but our statement was always in Spanish, i couldn't make heads or tails out of it. Where do you get help?

GE Money Bank cheats your average Joe.

My story is very much the same. With only $1,300 remaining on a $12,500 flat screen TV-stereo system 16 month 0% pay back purchase, and 3 weeks and one last payment shy of the promotional due date, GE Money Bank cancels the promotion purchase date and assesses my account with a $3,500 finance charge! Three to four phone calls to India, then 4-5 calls to their office in Kettering Ohio was the most futile of experiences. No one individual, save one woman who was willing to half the charges, demonstrated any concern for a customer, with excellent credit, who grossly overpaid many monthly minimums, and who was to pay off the balance 2 weeks before the promotional due date. According to them I was 61 days delinquent on my 15th payment to them. Mind you, the 16th payment statement said nothing of the sort, and again as I have done many times before, I overpaid the minimum payment (of $159) with an online transfer of $1,363.45. Then the final statement arrives 3 weeks prior to the promotional due date announcing the cancellation and the assessment of the $3,500 finance charges. Unbelievable.

Ultimately I sent a letter to their El Paso, Texas office explaining the situation, disputing the finance charges, and hoping that, unlike the 9 to 10 very uncaring brick wall telephone conversations I have had with GE Customer Service, I would get some where, anywhere. The reply was rote, it reiterated the 61 day delinquency, and said if I have further questions to call Customer Service. Again, unbelievable.

What is very interesting is that 61 day delinquency did occur, but without me ever receiving a 15th monthly statement in the mail ( I am to visit my local post office to see if any delivery failures occurred.) I assumed that no bill was sent because of nearing the end of the promotional due date, that because I overpaid on the account on many occasions, and the fact that I made 2 separate payments on the 14th statement ($567 in excess of the minimum) that GE purposely delayed the final billing. Boy was I wrong! Now, I think it was a conniving maneuver on their part to penalize me for skipping a monthly minimum payment, just before I could payoff the 0% debt. I keep meticulous records and file all my statements. I never received a statement during the 61 day delinquency, and according to my last phone conversation with Customer Service they made 29 phone call attempts to reach me at home and work to notify me of the lapse in payment, none of which I ever received.

Where does an average Joe like me go from here? I am so bewildered and frustrated by GE Money Bank's disregard for any negotiation or leniency, not to mention the impending $3,5oo finance charge that I have to pay on a successful paid in full promotional purchase. I plan to submit my complaint to the Maryland State's Attorney office. But, for me and all the other average hard working people out there getting screwed by GE Money Bank, I wish there was an attorney willing to take on the surreptitious and unscrupulous dealings of such a rotten and unjust corporation.

I had finance from ge money...they present cheque on wrong date and asking for unwanted panalty.

Let me paint a picture for you. I purchased an $18,000 camper through a local camper dealer. The dealer financed it through GEMB. It was great for about 8 months, then they began to loose my checks. I sent it to the same address I always did. After the first lost check I verified the address. It was correct. I verified it after the 2nd lost check. It was still the correct address. When asked why they lost my check, they blamed the USPS. So I started making phone payments, it's $10 more to make a payment by phone, but I was spending way more than that canceling my checks. Everything was fine making phone payments, then after 2 phone payments, they applied my payment to my GEMB credit card I had. Everyone at the company said that could happen if I keyed the numbers in wrong. I talked to a customer service rep. when I made that payment though, not the automated system. They also stated that could never happen because the two were on separate systems, one could not accross the other. Once again they're mistake. It took me a month and a half to get my credit card company(GEMB)to refund the payment. It was difficult because no one there could speak good enough English to help me. In the meantime my camper payment went unpaid. Did they offer to help me out, no, I had already made they payment to them, they made a mistake not me. I would love to make my payments online, but they don't offer that service. Then I started sending checks again. They lost another and cashed one 35 days late, effecting my credit report for the 2nd time and having they're collections dept. call me 10 times a day to ask where they're payment was. Then this last week I made a phone payment again using the automated system. Made the payment, right? Checked a couple days later, no! I have my bank track the direct withdrawal from my account. It went to someone else's account. When I asked them why, they said I keyed the acct. # wrong. I can myself missing a number, maybe 2. But the account was 9 digits off from mine. No way I miss keyed that many numbers. They wanted me to make a second payment to catch up my account, I don't have that kind of money. They also stated that I could have them take the payment out of my checking account if I filled out some paperwork that they could send to me. Where was that idea 6 months ago when they lost my first check? Thanks, too little, too late! So now I have my bank working with their accounting dept. to track done the miss applied funds and get them into my account. In the meantime my account is 20 days late and counting. I hope they work this out soon, because my credit report is really suffering. Thanks, Nick Jensen Bettendorf, Iowa [protected])

I also had one payment left on my $3000.00 loan for an elliptical Runner. My promotional period was set to expire on 2/15/07. Today in the mail I received a new bill with the full interest over the life of the loan now due in Full. A full month ahead of the specified period. I just got off the phone having spoken to 3 different outsourced call centers and various levels of "management" who all said that even though I'm trying to pay my Balance (minus the suddenly due interest) that they can't ..and won't waive the charges. I work at a bank and we have the ability to waive ANY fee's we charge as a financial institution. I know GE Money has the same capabilities.

The same thing has happened to us on 2 motorcycle's and a trailer. Saying payments weren't made. I even sent them the confirmation numbers, bank statement and their statements showing they had been made. We were lied to, threatened and phone call harassed continuously and now they have an attorney (who's rude as hell) contacting and threatening us. I say get a class action lawsuit against them and don't let them get away with unfair charges. I have turned mine over to the Michigan State Attorney Generals Office.

I had a Care Credit account. Now please know that I am very consistent in my bill paying and working in a service industry I understand the importance of service and courtesy on both sides of the phone. I will admit that I had missed one payment, which is not my norm. I accepted the late fee and the change in interest under the terms for my error.

I ended up making a balance transfer to avoid the high interest charges. My effort was mysteriously thwarted somewhere which resulted in a second late payment - which apparently canceled the promotional terms and set the interest rate to an unbelievable 40%.

When I called back in to arrange the transfer for the second time, everything appeared to be in order and was processed. I received my letter confirming the account was closed and the balance zero. I was actually refunded the $45 overpayment I made due to the CSR's error on the payoff amount when I called.

So today I receive a new statement showing $83 and change due as an interest payment assesed 2 weeks after I closed the account and final payment was posted. The arguement was that the computer assessed the charges for the next billing cycle because of my "default" of the promotional terms and that there was "no way the CSR could have known that the additional charges would be incurred".

So after sitting on hold for half an hour, the first CSR hung up on me after I asked her to repeat something I couldn't understand. When I say hung I mean slammed down the phone. The second was unexusabley rude - interrupting, talking over me, etc. - and told me there was no way the charges would ever be reversed.

Now my husband worked in the particular call center I had called for several years (he left due to poor working conditions and extreme mistreatment by management) and I know a little more than the average caller about getting results in a call center situation. Because of this I continued to insist on being transferred to a shift supervisor. I was eventually transferred to someone else and I knew to ask very direct questions about who I was speaking with, the authority level, etc.

When I was finally connected to someone who would talk to me I continued to insist until finally the rep on the phone caved and said they would remove the charge, but only because I was so insistent, not becuase it was the right thing to do. I was more fortunate than many because I knew that to call late in the evening meant the same people would be answering the phone - no matter how many times I called and eventually I would wear someone done.

I took a deep breath and did my very best to speak in a clear calm manner and explained my frustration with rude behavior, and unwarranted charges. I told him I wanted to file a formal complaint and I too, was given the "address" to send a letter. It was at that moment I knew that it would take bringing my complaint to the world via forums such as this, rather than writing a letter addressed to "Correspondence" in El Paso.

The fact is these CSR's are instructed to not allow you to talk to a supervisor - they will go so far as to flat out lie to you on the phone, to pass you over the cubical wall to the CSR sitting next to them or to "accidentally" drop your call. They are told to refuse your requests regardless of how grounded in truth they are - and the majority of the time when you do actually get someone in management they will be verbally abusive - extremely so - swearing, yelling, badgering, belittling... it's pretty sick.

GE Money Bank has utmost unheard of customer care I ever seen!

I had financed my carpet from Empire through GE Money Bank. It had promotional no payment until year 2007. So I made my payment at the end of my promotional period. The payment went through well. Only problem was that I made $5000 extra payment to GE MONEY. (I made payment and my mom did not knew about it so she mailed in payment at same time)

I asked the GE money to refund the credit amount when I closed account on beginning of Jan, 2007. They said they will gladly refund the extra payment, however, since it was large amount the request had to reviewed by their accounting department.

This process would take about a month they told me. I did not complain since it was my fault that I made extra payment. So it was ok I waited a month.

A month and 2 weeks passed, I did not see my refund check... I called in Feb 9th concerning the status of the refund... Rep. told me the request had been sent to accounting department on Jan 25th... and is under the review! At this point, I jumped and complained the request had been made on 1st week of Jan and why the request had waited more than 3 wks to be process. Then... she corrected herself that it was mailed on 25th. It was mailed on 25th then where is my check? unless it is international mail... At this point I lost my trust over this lady I spoke to... so I asked for the supervisor... (This point she was at the point of yelling at me for asking my money back..)

At first she refused to transfer and kept repeating that I should wait for the check and there is nothing she could do since the check is mailed out... and be patient about it. I insisted that I don't want to speak to her but her manager. So I spoke to the manager and explained the situation and the frustration. He was very calm about it and advised me that the check might been lost in the mail so only option was to stop payment on the check and reissue one. So it was done... I had to wait another 10 days for the check.

Feb. 26th... I still have not seen the check.
I called in and the customer service response was rudest and not caring. The first lady transferred me to person who will help me see where the payment was... second lady repeated same thing to me and more pissed at me than I was pissed at GE Money itself for being NOT patient for the refund.

Finally, after repeating same thing, she hung up on me!
Talk about rudeness!

According to last person I spoke to, if the check gets lost in the mail AGAIN, they will have to repeat the process... (it is 3 week process... check if check is not cashed... re-issue and 5-10 biz day mail) SOOO FRUSTRATED at THEIR ATTITUDE to THE CUSTOMER!

I wish best of luck to everyone mistreated by GE MONEY.

Oh No!

I thought the "Care Credit" was going to be great. Get all the dental work you want done, make monthly payments.

Well, the due date was always the 15th and I've been making payments on time.

Suddently, they decided to switch it to the first of the month, causing me to be "delinquent" by $40 or something ridiculous. They charged over $100 in late fees and finance charges, and an irate, demanding Indian called my office phone to bark at me today.

I immediately made an online payment, which they won't process for 24-48 hours. Today's the 9th of the month - why couldn't they have just left my due date the 15th and everything would be OK?

Now I have to call them back and ask them to change my due date back, but from what I've read above, I bet they'll keep scamming me and my life will be screwed.

From what I've read here, I could pay the whole thing (it's only $1,000 total) today and they'd still bill me and charge me late fees, and take me to court, and who knows what else!

I'm so royally screwed. What a MISTAKE!

Each month I paid anywhere from 2 to 10 times the "minimum" payment due. At the end I owed $800 and had paid over $3000. They sent me a bill for interest on the entire amount. I paid them the $800 plus interest at 23% but refuse to pay interest on money they already received and had the use of. Aren't there usury laws in this country?

Sub: GE Money keeps taking MY money

I just want to make sure everyone see how terrible this company is. I wrote the full story of what they are doing to me in the comment of the 'Charged Fees after closing account' . Please read and advise all you know to stay away from GE Money Bank.

I'd be happy to sign a group petition of something against these people...I hate that credit companies can get away with this crap. I wonder are there people out there who don't argue with them and just pay them what they try to take from people? That would truly be sickening if they are taking advantage of people who don't know what to do...

Here's another story for you. In July of 2005 I purchased an above ground pool and went through GE Money Bank for financing. My purchase price started at $7,188.80. I was told that my monthly payments would run $128.00 a month which was perfect for me since I am retired and on a fixed income.

Every time my bill comes in I make the minimum payment due which is $128.oo. Now here's the tricky part my finance charge is always above and beyond the minimum payment. At the encouragement of my daughter one month I doubled my payment just to see if the balance and or the finance charge would change. Well low and behold and to no amazement of ours the finance charge went up and so did the balance. When I called, the representatives I spoke with try to turn it around on me and say that I am being ugly by suggesting that they do no know what they are doing. WELL HELLO, I am retired bookkeeper I have worked with figures for years and they DO NOT KNOW how to subtract.

They only know how to add. I wished I would have researched this more before agreeing to the finance from this company. I do however agree that we need to all get together and get a petition started to see exactly how many people have been screwed by this company. And then try to find someone to help all of us get to the bottom of this mistreatment by this monster.

I just got a letter from GE bank I guess wal-mart go thought them well they low my credit down to 375. Well i think it not right since i pay my bill on time, but as soon as i can pay it off I think I am going to get rid of the card.

Jamie Shell

I needed some dental work back in November 2006. My dentist recommended that I get a Care Credit: GE Money Bank card. I was in such pain, I said do it. Every month they have changed my due date so that they can charge me $29.00 in late fees! So if my bill is due the 19th, I pay the $30.00 min. they ask for on the 14th and then when I look again at online statement, they have already changed it to due date of 13th! So then I get charged $29.00! Also, I have a MO stub for one month when I tried paying through mail. It was purchased and sent on the 5th and they say they did not get it until the 24th (conveniently, one day AFTER bill was due!). I called and was told that, "It is not up to us how quickly mail gets here"! BEWARE!

Dealing with this corporation has been the nightmare from hell! They are the worst ever. They have done so many sneaky things to me, I can not believe there is no class-action yet! My $9,000 purchase has pretty much turned into a $16,000 purchase! I had automatic payments set up, they then started charging me for late payments, saying I had never had automatic payments in the first place (even though I have a year of documentation to prove it) They then said to send in a voided check which I promptly did. More late payments were charged to my account! I inquired as to why this was, they said I was supposed to send in two voided checks! No one called me, I just received three late payments! My credit is in the proper due to these guys! they are horrible, avoid at all costs. The only problem is the Indian customer soupport is so nice, terribly ineffective though, you feel bad for screaming at them although trust me, you inevitably will. AUGHHHHHHHHHHH!

Interested in a class action anyone?

Troubleshooting reference from purchase does not suggest tearing apart and checking drain... Calling for service does not suggest either... Set up appointment does not suggest... Tech shows up... "happens all the time" not covered under warranty... Need payment of 131.00.

Not happy at all... Talked with customer service, no help at all.

I'm in the same boat as many others here & would love to be part of a class action suit. I'm looking at over $700 in fees & finance charges!

I just filed a report with BBB in Orland FL. There were 4 complaints on file already. I suggest everyone else do the same. I don't know what else to advise or what else to do myself.

Like all of you, I scheduled my payment one month prior to the expiration date of the promotion period. The scheduled payment "miraculously" changed its date for 2 months later which, by the way is after the promotional period expiration.

I wrote a dispute letter because by law that is supposed to suspend the account until resolution occurs; in other words they are not supposed to legally attach any further charges to the account. Does that stop them? I will let you know. Thus far I have only received computer generated responses that do not address the issue.

Meanwhile I have contacted my local District Attorney who will join in the battle with me. If everyone is seriously considering Class Action we should formally organize and find an attorney who will take the case.

My experience mirrors those previously noted. I received a G.E. Money Bank "promotional no interest, no fee for 90-days" card through Precision Tune Auto Care in San Diego on February 3, 2007 stating that I had until May 3, 2007 to pay off the balance of $575.53 before incurring interest or fees. I paid the complete balance - $575.53 in two payments, the last one being March 14, exactly 39 days after the purchase. After paying the balance in full, I received notice that I had not made a minimum balance payment the first month and therefore owed $29.00 late fees. When I protested that amount to their El Paso office, I received a form letter dated April 1 that they were checking into the matter and would get back to me. In the meantime, GEMB added late fees of $15.00 plus a finance charge on the late fees of $16.05, making a new and wonderful balance of $60.05 on a purchase that was paid in full within the first 39 days. To keep my credit clean, I paid the $60.05 and mailed the payment via Express Mail for next day delivery. I asked the United States Postal Service to track the payment to GEMB in Orlando for me via the internet. The payment arrived at their post office box on 5/26 but they chose not to pick up their mail until 5/30, which meant additional late fees. In the meantime, I received a second letter from El Paso dated May 23 stating they were checking into the matter and would get back to me.

Please someone -- if the federal government does not take any action against this company, let's do a class action. They really must be stopped. Their actions are fraudulent and criminal! And we really must stop doing business with companies who use G.E. Money Bank for financing customer purposes.

We had troubles with GE Money Bank as well, though not like everyone else has but for putting payments to a deferred amount due while carrying a regular balance. They try to make it so all money you pay goes on your regular balance and not to your deferred balance so it doesn't get paid off in time. Needless to say I paid all, the deferred and regular balance in full with no problems like the ones listed here. However we don't use any cards backed by GE Money bank. We paid off Paypal credit, Lowes and Jc Penneys which is what I found we carried that was backed by them. We will always check if we apply for something to make sure it is not backed by them. They are a very sneaky company.

I am a young highschool/ now college student. I needed dental work and had no insurance. The dentist signed me up for a credit line thru GE MONEY BANK. For $150. in charges I am now up to almost 1k. GE Money bank calls me on a regular basis 6-8 times A DAY. I finally talked to a young man who set me up taking money from my bank account on an escalating fee. He assured me that I would be paid off in a years time. As I am a younger person, and not saavy in being stuck, I assumed all was well. The money seemed to be coming from my account and the phone calls stopped. For six months. Then I get an alarming call from a collection agency - Arrowhead collection demanding almost 1k. When I asked them why and for what they told me they didn't know just that they were told to get this money. They had no access to GE MONEYBANKS records. Just that they want the money. It should be known that the collection firm isn't even in the US. In any event, in order to try and clear this up, I called GE MONEYBANK today just to be told that as it is in collection there is nothing more they can do for me. I asked them to send me a printout of all of our written and verbal communication, which they said they cannot do unless it is in writing.

I am sending this today - but from what is posted on GOOGLE, blatant for all to see, they probably will not respond to this as well.

Can anyone help me with this dilemma? Is there anything that protects consumers from this or is this yet another documented proof that the Credit card companies in this country have totally bought their way into the lawmakers of this Country who no longer are for the people but are for the Credit Card people?

I am trying to start on line payments for an account I have with CareCredit which finance through GE Money Bank, however, I already have an online account payment account with GE Money for another company, How can I start this carecredit account without accessing the Toyota account?

I purchased $4500 in appliance with a 48 month interest free. I finally get the bill in and pay $100.00 more than the amount stated and then before I notice the bill for the next month, I am charged $$ fees. I wrote a letter to them and attached all of the supporting documentation. They acknowledged that they would check into this and that I would not have to make any payments during this time. I get another bill in this month with $$ more interest charges. Now I am trying to find a phone number to call these horrible people. I will send another letter to them with all the supporting documentation. I also called the store where I purchased the appliances and they are trying to help me on their end, also. Man I do not even need credit, I have a A++++ credit score. I want to pay this off, but they will probably never take the interest charges off.

Does anyone have the address to send a payment to GE Money for PayPal Plus? I need the address in Orlando... they refuse to send me a paper statement and so far they wont give me an address... thanks for your help...

No interested for 18 months. I paid on time on there web site and on the same time I scheduled the next payment, come to find out you can't do that. You have to wait a day or two before you schedule a payment after making an online payment..
Of course the unethical company GE is, they added on all the accrued interested from last year... I complained, asked for a supervisor with no result...

I now plan on going after the CEO and CFO. Maybe ever try small claims court.
I plan on paying off the balance and put it on another card with a promotional interested rate and close my acc0unt and never buy or do business with any company or product related with GE ever again if possible...

EVERYONE SHOULD check with their local better business bureau before using any company--they seem to have a great deal of information on many businesses. More importantly, FILE A COMPLAINT AGAINST THE COMPANY! GE Money Bank already has quite a few complaints against them with the BBB, although, the BBB states most were resolved. Contact the BBB to attempt to resolve the dispute through their service. Contact your Attorney General to let him know about unethical and possibly "fraudulent" credit practices. Include as much information as possible when filing a complaint. Also try contacting the Attorney General in the state and county the business is headquartered.

In case you do not have GE Money Banks' main address and phone number, it is as follows:

GE Money Bank
950 Forrer Blvd.
Kettering, OH 45420
Telephone: [protected]
Fax: [protected]

You can find the contact information for your state's Attorney General's office at www.naag.org. Each website will have a complaint form which can be filled out with the specifics of your complaint. If the attorney general receives enough complaints about a specific credit card company, an investigation will be launched. However, the attorney general does not fight individual battles and if no one files complaints, nothing will ever be done.

This is really sad... and helpful, as I do not intend to ever use them!

This is so unfair that a big company can ruin a customers credit rating by saying they never received a payment, even when you fax them the proof they tack on late charges, have people call to harass you, and max your card out with fees. Even when you give them proof that you paid, I'm all for a class action law-suit to stop this crap.

My story is the same, but I'm in the beginning stages. I had Lazer Eye surgery in 06. I had an 18 month 0 interest loan from GEMB. May of 07 we were late by 1 day so to make up we made a double payment. In June I again made a double payment cause our 18 months was up in July. They marked our may payment as late and returned our June payment to our bank without explanation. But marked it on the computer statement as paid. So on July 15th the day the 18 months was up I called to make what I thought was the final payment! They told me my account was 90 days late and I now owe $1400.00 instead of the $600. I went through about 20 people in several countries to include the bankruptcy department. No one is willing to help or put me through to someone higher than a phone operator. If anyone ended up getting theres fixed please let me know how...

This is one of the shadiest banks out there. They set you up for failure so that they can take advantage of you. I had a very bad experience with these people with $800.00 left on my account I was charged $1200 finance charges when I still had 6 months left on interest free payments. If you are a consumer please avoid doing business with these people. I would also recommend that you stop using all their consumer products, this bank is owned and operator by GE.

I have tried 3 times to make an online payment to GE money bank for my credit card through them, and all 3 times it was reversed even though I have plenty of money in my account to cover it.

This has resulted in over $150 in fees - they are also the ONLY online bill I have EVER had an issue in getting a payment through to.

Yeah this company got me for $5000.00... so lets SUE them... class action law suite anyone? PLEASE e-mail me and I'll get it together... latnsasy@yahoo.com... There are sooo many complaints about this company, if we get enough people together I really think we can get our money back... Please e-mail me and let me know what you think...

I'm not sure this is the right place to complain, or to find out who to contact? We received a letter denying credit to my husband from Sam's Club, the problem is that both my husband and I have credit cards at Sam's Club. They are separate accounts. I can imagine this is identity theft. Help smb if you know who to contact. Thanks!

I have been trying to speak with some one in person about a late charge for one day on my sam's account. I have always been a good paying customer because of a illness out of town was one day late Is there any way this can be taken off. I have always paid on time and more then required. I refuse to do business with a company that doesn't appreciate good customers. If someone could check into this matter i would appreciate it. Thank You, Hester Fryer.

I am trying to find an address to send my bike payment. I haven't received anything for two months and now I am going to be behind.

I also have the same experience with GEMB they charged me interest after i paid of the balance the interest was not due till the day after i made my phone payment, they also have given me the run around and not answered dispute. I want to take them to court but the only physical address i have is in ohio. Is there any physical address in the state of newyork that anyone knows? I had excellent credit till now thanks to GEMONEY BANK.

I too signed up with Care Credit to get emergency dental work done at an after-hours dentist (a new one I'd never used before).

Since this was I new card, I followed my routine of calling the credit agency the following business day to be sure everything had been processed correctly. It's a good thing I did!

What a shock when I discovered that I'd been "accidentally" charged for the full credit line I had been approved for INSTEAD of only being charged for the actual work done!

It took countless phone calls and personal visits to this emergency dentist's office (where I loudly, publicly complained about the problem in front of their other customers), plus countless phone calls and letters to Care Credit over the following week to get this mess resolved.

Needless to say, I then paid off the corrected bill in full and then immediately cancelled the Care Credit card.

From the reports of you and other victims, and my own experience, it seems this sort of "mistake" is a pattern with Care Credit. Also that perhaps they are in league with certain unscrupulous dentists to cheat customers in this manner.

I had problems with this bank not recording an online payment that I made in a timely manner. What I found over the four month course of my complaint was that this bank is not federally chartered but state chartered. The complaint address is a PO box in Texas. My understanding is that written complaints mailed to them are packaged and shipped to Mexico for processing.

What I did finally find is the bank is chartered in the state of Kansas and I did get satisfaction by writing the Kansas Attorney Generals office for assistance. It took about two months but I did finally get the derogatory info removed and the late fees credited back.