Geisinger Health System
Reviews and Complaints

I was given my first covid vaccine on 2/13/21 I was scheduled by them for my second dose 3/13/21 at 7am. I received a call from Karen at Geisinger cancelling my appointment and rescheduled me for 3/18/21 at 9:20am. I asked if they had the vaccine, she said yes, I asked why I was being rescheduled, she had no answer. I told her I am disabled needed transportation, and this is unacceptable. I also asked, since geisinger made the local news if this is because they are vaccinating family members of employees. I am very upset with this action and would like an answer. I was scheduled as soon as they open, they are going to be open also why was I rescheduled?

you are the worst ANSWER YOU PHONES!

My son was tested for a possible seizure, was not a seizure dr took his license prior to testing any of follow up was not done this was a Dr with your system from scranton she moved out of state, my son's blood work came back 6 months ago positive for pv blood disease. He just went to my top office Dr. Godfrey has not completed paperwork for license, he has not been referred to hemotology for care nothing has been done, she won't give him another option for anything. My name is Susan pecora and I am so disgusted with your system, I expect someone to take care of lack of follow up in your My top office, vI am going to another insurance and medical system if this office doesn't get straightened out

Not sure what has happened to physician care. Ombudsman treats you like you are another complaining annoyance. Received poor care in the ER as well as with my former PCP. Felt pushed out for complaining. They need to offer better customer service skills for their doctors when it comes to conflict resolution. I was upset about a misdiagnosis by multiple doctors in my former doctors office who cared more about their own name than showing concern for my health needs in the ER. They failed to realize a medication I was on was causing tachycardia. I complained, naturally. I was just treated like a whiner.
They just push you through like a business or another number. I miss the old way-- when people rallied around you and worked things out instead of put walls up as soon as they didn't like a complaint. You cant even get a refund because they dont allow refunds anymore. I finally just dropped my complaint with the ombudsman because it seemed like a waste of time and out of some, clearly, misplaced loyalty, for my former PCP. Doctors dont care anymore. Not like they used to. I am at my wits end with Geisinger.

On 10/16 I went to Lewistown-Geisinger hospital to have my pinky finger checked. Xrays showed no brake so I was given two percocet and sent home and told to follow up with my family Dr. No medication was prescribed for my extreme pain and I was told to use OTC Tylenol. I called my family Dr later that morning to request a follow up apponitment as well as the need for stronger pain medication than OTC. I told them how extreme my pain was. I have no use of my right hand due to the pain I'm in. I recieved a return call stating my Dr said to try Alieve, ice packs and elevation. Several hours past and my pain is still so bad so I call back. Of course the same thing, explain everthing all over for about the 5th time today and wait for a return call. The receptionist calls back and says she has made me an appointment with orthopeditics on Monday 10/21/2019. I ask again, so what about my extreme pain? Would you want to live in horrible pain for a week waiting on a dr? I understand people abuse medications but dang! Dont punish those of us who really need it. I have a right as a patient to have my pain controlled and you have failed me! Look through my chart. You've not given me any RX for pain medication recently. I am getting rid of this insurance as well as any Geisingier Drs ASAP. My dog gets better treatment from his Vet.

Robert E. Quick, [protected]
93 Riverview Dr, McVeytown PA 17051

Complaint on: Dr Deborah S. Hopkins EMR at Geisinger Hospital Lewistown, PA on 4/4/19

My grandson Billy [mrn: 6024826] [17 yrs old] was ommitted for observation by RSO Robert L. Haines. Dr Hopkins produced a summary of messages that she said was Billy's that she had recieved from the officer and would not release him. She also attempted to incarcerate him for 72 hours. A criss worker, who came into the hospital later, said she thought Billy was not a risk and recommented him to be released. He was later released but when the summary of the messages was requested from the doctor, she had refused to give them up. The incident is also involved in a court case. During the case the RSO claimed that no summary was ever given to anyone but the DA.

My request for resolution is to have the summary that was used given to me for legal purposes.

Back in Nov of 2008, I admitted myself on the bp2 floor. The reason i did so was, My now x wife and myself got in a argument and i punched out the back door window and i left. She called the cops and told them i tried to kill her( which was a lie) The police found me a town over and told me they had to take me to Geisinger to get checked i agreed and while there i admitted myself on to the bp2 floor. You see where i said i admitted myself right. while i was there and it was like 3 days i was getting ready to be discharged and my x wife put a pfa on me. I had no place to go and the dr wouldnt let me stay in my car so he changed my records where they 302 on me. Now u get this i admitted myself and the dr changed it to a 302. I am fighting to get the 302 removed and cant find away to get it done, I went a got a copy of my medical records and the very first page says patient admitted himself, that was changed to a 302 and i complainted about that and the nurse put it back to admitted self, All the way through my records you can see where they changed my admitting myself to a 302. Now i have tried everything to get the 302 removed and no one will help, I connected with medical records and they said they will not change the records, I sent a letter to a place in Washington D.c and they said they cant change the records, I had a lawyer go over the records and he said he didnt want to get involved in the case cause he didnt want to get involved in a case that would cost so much and he wasn't sure he would win. I have ran out of ideas about where to go to next to get this takin care of. I dont understand how a dr can change a record and lie about it. I will never go back to Geisinger for anything. To me they are getting to big and they dont care about the patients anymore. I am still trying to find away to fight to get this removed

Geisinger Danville talks trash about parents in your child's legal documents medical records and fax it to your family doctor. The Family Doctor contacted me to tell me what Geisinger ENT said. Also Why does the (ENT) ears nose and throat doctor need to know if my child knows about safe sex. We are talking about 11 year old child. That is so creepy.
Always ask for a copy of your medical records with doctor's notes. You will be surprised what you read. This place is so unprofessional and so unorganized they can't even get a CAT scan done before surgery date so they had to cancel surgery.
Run as fast as you can.

I spent 2 week's in GMC inpatient psychiatric unit, February 4th to February 18th. I received excellent care receiving mental health treatment where I was stabilized. Upon discharrge, it was recommended to complete the GMC Intensive outpatient program. Dr Nahi, my regular psychiatrist also recommended me for GMC IOP. On March 5th, Denise from IOP called to inform me that their team met and I was going to be released, mid treatment for Genesis House Intensive Outpatient Treatment. I can assure you that I am not in need of Intensive treatment for alcoholism. I had a slip with alcohol for 1 night on March 3rd. I then got with my sponsor and returned to my personal Program of recovery. Slips are a natural occurrence in early recovery. I am very knowledgeable about alcoholism and the treatment recovery process. Because I was honest with IOP staff about the one night alcohol slip I had on Sunday, they had a team meeting after our groups and decided to interrupt my treatment for mental health needs and send me to Genesis House for their IOP D&A program. I cried hysterically, pleaded my case. Told them I've had intensive D&A treatment and I have a program of recovery in place with a sponsor and going to meetings pretty much daily. I feel my mental health treatment and needs are the priority for me on the GMC IOP program for, depression, anxiety and suicidal ideation. That would be the immediate safety issue. But it appears they made an intake appointment for me at Genesis house for the 18th. I told Denise it would've been better to allow me to finish out my current IOP treatment and then suggest a referral for follow up D&A treatment. But I have Sylvia Beiler, my current therapist, who I meet with weekly and lately two days a week who helps me with D&A issues and
supporting my work in the AA program. I am learning to use my sponsor. One Dr not in the IOP program edged me to not get stuck about the slip. She said this was just a bump in the road and to get back out there with AA. Which I did, called my sponsor attending meetings and did my work on the first step. It's a disease of relapse and the AA program is best at handling that. Well, I feel like I never should have told Denise at IOP. They took it and ran with it. Nothing I said mattered. They said I could come back this Friday before I transfer to Genesis house. I don't agree with it at all. My mental health needs and safety needs were being met just fine. I have a good support system and was working hard and doing well with GMC IOP. And they threw this big wrench at me just when I have to go back to work. It's a huge change that I'm not happy about, don't have faith in, and my anxiety about finding a new place, meeting new people, whole new program. It's in Bloom which is
further away, I don't know that their program would even fit in my work schedule. Also takes away the ease of attending the Danville MOTH AA meeting right after GMC's IOP. It just feels like a mess. I feel misunderstood and not included in this decision. My sponsor suggested I get them to put it in writing that they are releasing me from their program with full knowledge of my mental health and safety issues. I don't believe Genesis House will be able to provide the intensity of mental health treatment I'm getting now. GMC suggested GMC IOP. Inpatient added and changed my mess which made me feel more able to benefit from IOP. Now they're just going to transfer me, disregarding my input and my knowledge of my needs. I believe they should intersperse in their GMC IOP with acknowledging that substance use is a common problem among depressed people. They could apply the CBT training and theory with substance abuse. I'm sure I'm not the only one who has both depression, anxiety and suicidal
ideation along with substance abuse but I'm working the AA program and getting closer with my sponsor. And again, I have my outpatient therapist to support me in working that program. Seems one little slip changed everything. It turned my world upside down just when I have to go back to work which I'm already stressed about. Going bac March 12th. I just wanted to move forward, get back on track and be ok to keep working hard. But IOP just changed everything. I'm not sure how I'm coping but I feel angry, rejected, unheard, disappointed, and really really sad. Like someone did something TO me without my input. I'm hesitant to go back to GMC IOP this Friday because I feel wierd now since this happened and I'm not going to be there. And I wasn't hiding my alcohol issues. It didn't come up much and wasn't brought up or weaved into conversation. I said every day that I was going to an AA meeting after IOP.
I'm frustrated and struggling to advocate for myself and manage my thoughts and feelings. They don't understand me. They think they know what's best, but that doesn't mean they're right.
Best wishes to you Dr. Nahi.

Please reply to this message by electronic messaging.
Fatin T Nahi, MD
02/04/2019 03:24 PM
ER and BP2

I phoned Orthopedic's too schedule an appointment to see Dr. Suk and my appointment was made for December 2018. I arrived for my appointment on the day and time it was scheduled to be seen by Dr.Suk, I was taken to a waiting room and was told I needed to get some exrays done on my right knee which is why I came to orthopedic's. The exrays were done and I was taken back to the waiting room and was told the doctor would be in soon to see me. As I was waiting for the doctor to come in I was reading some of the information about knees that were posted on the wall in the waiting room I was in, while reading this info I was near the door and I heard someone mention my name but couldn't hear all of the conversation, a few minutes later a doctor an his aid came into see me. I ask if he ( the doctor) was Dr.Suk and he replied no, that he was Dr.lietman, I ask why I'm not seeing Dr.Suk an Dr.lietman said that Dr.Suk was looking into other time's of surgeries and that he, Dr. Lietman was going to be my doctor concerning my right knee problems. I found this to be very strange because if Dr.Suk was not going to be seeing me, why was my appointment made to see him and not Dr.Lietman? I knew something wasn't right with how Dr.lietman respond concerning Dr.Suk not seeing me, which leads me to this and why Dr.Suk didn't see me. 2 year's ago there was a problem at my residence concerning my ex wife ( Diane Swavely) in which my ex wife fell outside my home injuring her knee, I come to learn she had seen Dr.Suk concerning her knee injury and told Dr.Suk that I had pushed her causing the injury to her knee. I nore anyone else ever pushed my wife for her to say I did, what did happen was, my ex wife Diane Swavely fell down her basement steps in her own home an a place I don't live, my ex wife Diane Swavely told me she told DR.Suk that I had pushed her. This never happened, and now the doctor I had an appointment with never came into see me, instead having Dr.lietman see me instead. Dr.lietman is refusing to do my right knee replacement until I have 6 week's without somking or being on the nicotine patch. I recently seen Dr.lietman an his aid Mark who was with Dr.Lietman the 1st time I seen him an I ask Dr.Lietman if he really wanted to do my right knee replacement, he said yes but I didn't get the feeling he did. I don't feel it was very professional of Dr.Suk not too see me after making an appointment to see him and not be informed I wasn't going to see him until the day of my appointment, also I honestly believe that what my ex wife Diane Swavely told him about me supporedly pushing her is another reason why Dr. Suk didn't see me. I felt I was lied to by Dr.Lietman concerning his response to why Dr.Suk wasn't going to be seeing me. Never have I ever had an appointment to see a doctor an not see the doctor I made the appointment to see, something isn't right with Dr.Suk not seeing me and I'm positive it has everything too do with my ex wife Diane Swavely. This is unbecoming of Dr. Suk and Dr.lietman to do this for a first time patient seeing either and not seeing who my appointment was made with. I'm still told by Dr.Lietman that even though I'm on the lowest dose for the nicotine patch, that I'd still have too wait 6 week's after I'm off the patch too have my total right knee replacement. Every day that goes by my right knee gives me more pain then the day before and I'm suffering more now and my pain is getting worse an too the point that when I get up from sitting, I have to have something to hold onto in order to walk. Now I'm concerned that I am not getting the care I should be getting with my right knee being bone on bone as Dr.lietman put it. How can a doctor knowing how bad someone's knee is make them wait 6 week's off nicotine before he'll do any surgery? I believe it would be in my best interest to contact my attorney and file for a medical malpractice suit, because what Dr. Suk did and in my eyes had Dr.lietman give an excuse for Dr.Suk very unprofessional.