General RV Center review: 2024 holiday rambler eclipse

On 2/18/2025 we took our RV to General RV in Fort Myers to get warranty work done. On 2/20/2025 the service dept said that they needed to replace the slide rack and sent to warranty department for the OK so parts could be ordered. I spoke to warranty department and they had no authorization for the work as of yet. I sent emails to General RV asking for Call back for from service department and General Manger. On 2/26/2025 I received a text from General RV that they did submit to warranty dept for authorization and parts. As of today 2/28/2025, the warranty dept has no request for authorization. The warranty department has been reaching out to General Rv and waiting for response. We have had issues since day.
Very poor customer service