Gillece Services
Reviews and Complaints

I had a leak from Bathroom. Gillece came out and did some work. Cracked my bathroom floor also. Was not able to finish job. I signed that I was satisfied, because they had me conviced I needed a new stack. Called another plumber and he came out. They got Threw. Just ice. Meanwhile they were advertising on TV. If we dont finish job, no charge to you. What am I. They did not finish job. Did job incorrectly. And I lost 1150.00 in the process. This is not a company that I would ever recommend. These guys must take a course in how to rip people off. They were good.

Sewer was backing up, called Gillece based on the $99 special... The only good thing was that they didn't charge us for their bogus advice. They ran a camera into the drain and claimed root damage was the problem and quoted us $8, 800 flat fee to repair... and refused to even snake the drain "company policy", meaning they could fix it for $99 or try to hose you for $8800, they chose the latter... At that point we panicked then remembered we have the "Dominion Sewer Line Repair Program" and called them. Their contractor came out, snaked the drain, so no roots at all and it was a $0 as it was covered under that program.
LESSON: Gillece Plumbing and Heating are scam artists that prey on your immediate need for help...and they live by the words of Rahm Emmanuel, Let no crisis go to waste...

Today I turned on my air conditioner in 95 degree heat to find out that it was not working. I checked again to make shure it was on cool then checked my breaker box. Both were where they should be and still no cool air. My son recommended that I call the birdy people (he's 3) so I called gillece!.

When talking to the gentleman on the phone he seemed very polite and helpful stating he would send someone out between 1-3.. By 3:30 my husband was home from work and still no technician?. So I proceeded to call them n theguy on the phone said they were busy and would be out shortly:. It is now 8:15 pm and still no one has shown up, not even a call saying they were not coming".

I just called another local company and they are on their way.. After reading the other comments from customers of gellice's im extremely glad they never showed up;. This company needs to be shut down and never allowed to opperate a buissness again.

My drain was clogged. Called Gillece, the service tech shows up, runs the ell through my basement drains, says its a bigger problem, got to call the supervisor. Supervisor ( head rip-off artist) comes with camera, doesnt really show me the problem, but claims its the main drain, the basement floor will need torn up at a cost of $7000.00. I told him it was too much and he looked at me like I was the crazy one. Oh wait we have a crew in the area and can do it for $6500.
I called another plumber, who determined it was a jam up outside the house in the pipe going to the sewer. He used a power jet, cleared the line for $360
I would say...dont call Gillece!

Do not let the fancy billboards and ads fool you (as you wind up paying for them)! Gillece is nothing but a bunch of crooks and liars.

Called them this past Sunday as sewage was backed up into my garage/furnace room. They were the only contractor who said they would come that Sunday PM and then called three hours later saying they would not be able to come until Monday AM!

Came Monday AM and said that we had rocks blocking the pipes in the back yard and that the whole line from front to back would need replaced and that our rear deck would need to be torn down as they could not get a backhoe to fit under the deck. Told my wife ( I was at work) that it would be a two day fix and would cost $6500. My wife called me in tears frantic and relayed this info to me and I was skeptical. Told her to call one of our friends/neighbors who runs his own building construction firm and he came right over to talk with the Gillece guy and get the story.

Before the Gillece guy could even finish his tale our friend called him a crook and a bleeping liar and told him to leave our property. The Gillece guy was very rude in return and said that we would regret this and that our friend knew nothing.

SO after Gillece finally left (thankfully we did not have to pay the $99 charge since he fixed nothing) our friend called on of his excavators who brought over a small bobcat/*** that surprise surprise fit under our deck. He dug up the ground were the clog was located and they proceeded to take apart only one section of the pipe that was clogged, removed the rocks and made the necessary repairs, snaked out the rest of the line tomake sure it was clear and covered back over the hole that was dug.

All told this took 4 hours and we were charged a whopping total of $700! hat a big difference!

Gillece thanks for opening our eyes to the seamy underworld of the home repair business that you engage in!

So if in need add two words to the Gillece jingle and that is DO NOT call Gillece!

Called Gillece for a "service" call. They came out the next day. The problem was "major flame roll-out". The looked at it and said I need a new furnace. Wanted to sale me a $6448.00 furnance. I already have a full house air conditioner, this is basic York furnace. Said he could have his guys at the house ASAP. That this was a fire hazard. He had written on my paper ..Furnance "completely shot.. serious danger of fire and or explosion." Of course this scared me, my husband wasn't home- he had expected them to just fix the problem--I didn't know what to do. I called my brother to come over and he talked to the tech. We asked why so much for the furnace. When he knew I wasn't going to buy the furnace he said I might have to red tag the furnace, "I might just pull out all these wires before I leave" . After he left, I called a local guy in West Homestead. He came out. Cleaned out the 3 burners---took 2 hours. Said everything is great. My problem was I never had it cleaned and I had alot of carbon build-up. He charged me 140.00! If I need a new furnace I'll call Howard Moore. Great "service' from them. I would never recommend Gillece. Told people at work about them --they had nothing good to say either.

On one occasion we had Gillece come out to clear a clogged sewer. They ran a snake, which broke, and said I needed to have the whole sewer replaced at a cost of $10, 500. Incidently, the snake that broke was left in my sewer. I contacted another company who cleared the clog for less that $100.00 including getting the broken snake out. And we've not had any problems for two years now.

*** me, should have learned the first time. Contacted Gillece to repair our furnace. Ended up buying one from them. It was installed poorly, leaving a 3 inch gap around the base of the furnace. A new base was ordered and and finally fixed properly. Since then we've had the thermostat replaced and a gas regulator replaced. The tech said there was too much gas being allowed through the system causing it to over heat and the fan to continue to run even though the burners were not lit. No wonder I haven't experienced the reduction in my gas bill they promised.

Absolutely, steer clear of this company or just send me the money you are going to throw away anyhow.

I called Gillece about a clogged tub. The "technician" arrived fairly quickly and did an inspection of the access area to the tub, which is a rectangular opening cut in the wall behind the faucet and water valves. He shined his flashlight on the trap and told me immediately that the trap would have to be replaced, and even if he removed the cap on the trap, it would be impossible to get a snake through to remove the clog. After consulting a couple of pricing manuals, he informed me that it would cost $1500 to replace the trap. I told him, "thanks for coming" and escorted him to the door. I called a "regular plumber", who arrived in a couple of hours. It took him about 20 minutes to get the cap off the trap because it was so old, but five minutes later he had the clog cleared with an electric snake. Leave it to "Joe the Plumber" to do the "impossible." Cost me $205.00 on a weekend.
The people at Gillece should be put in jail. I don't know how they sleep at night.

We thought we had a 'fixable' issue with our 2 year old furnace. Turns out we were dead wrong. After two attempts and a lot of 'B.S.' technical jargon (resulting in a $139.95 'service' fee & including a water heater service we never even requested)...turned out they still could not identify exactly the solution to the problem. Incidentally, I did present their own company coupon for $30 off 'ANY SERVICE'--which was promptly denied, because that only included services on major installations like 'pumps' (example they gave me, not one I made up). Approx. 3 hours after they left, my furnace began leaking water from the back--dripping at a rate of 3-4 drops a second--all over the basement floor. When we called, their primary focus was the service fee call for them to come out again, $95--which would only be waived if it could be determined that the malfunction was something they did. After much calling back and forth, they declined to come out, informing me that such leakage was 'normal' after such a service. I would have to wait over night and call them again in the morning to report if there was no change. Thankfully, I have no carpeting or flooring around the unit--if this leakage was so 'normal' why did they not explain that to me before they left? One totally 'unhappy' customer. Do not ever use them for your boiler/furnace problems, unless you like being given the run-around & being ripped-offed.

I contacted Gillece to stop a leaking hot water tap. They did NOT repair the leaking valve, they removed all the plumbing, (Price Pfister brass fixtures), and installed shut off valves. Told me that the fixture could not be repaired (I later found a life time warranty paper for the fixture) and that it would cost $3, 500 to have a new fixture installed. I cancelled the agreement two days later due to the stress of figuring out how to pay for such a high replacement cost and asked for my faucet back. The man at the store (Bob) laughed at me and told me the drivers don't come in on a regular basis and that the faucet was probably scrapped already. WHAT A brass Price Pfister faucet scrapped! I told him he needed to HELP me get a new faucet because NOW my bathroom tub would have to be retrofitted with a new faucet under the new PA regulations! I still have a jacuzzi tub WITHOUT A FAUCET and am not able to get a faucet to fit the opening.

Gillece was called out and refused to snake the main sewer line. The office stated that the only option was to tear up the driveway to replace 40 feet of pipe for 8 grand excluding the cost to re concrete the driveway. A-1 sewer service came out and did sewer line and all the downspouts for less than 150 The Gillece fielld guy was a decent fellow who said the A-1 fix was a good approach but he is not allowed to sell that service . Fortunately I called a general contractor friend that said Gillece was a scam and that they never give their customers a less expensive option.

In 2010, Gillece dispatched Adam Carson to my home to unclog my sewer pipe. Adam alleged he was the best in the business at getting sewer pipes unclogged. He then pretended, for 20 minutes, to try and get the pipe unclogged before telling me, with feigned disappointment, that my house trap had to be replaced. He refused my requests for him to make further attempts to unclog the pipe, telling me that he was absolutely certain the trap was the problem. He even drew a sewer diagram as part of his sales pitch. Adam quoted me a cost of $10, 362 to replace the house trap and, with the skill of a practiced master, artfully worked into the conversation that Gillece offered financing. The next day, I had Cuccaro Plumbing to the house and their man, Daryl, unclogged the pipe within one hour. Had I paid Gillece $10, 362 to replace the house trap I still would have been left with an inoperable sewer system, i.e., the clog was further down the line. Do not ever call Gillece.

Gillece Plumbing was called to clear a sewer line which they did for $99. They suggested a free video inspection and then told me that I needed to have the line cleared better with a $2000 jetter service. After paying for that they again suggested a free video inspection and said I needed to remove a wall in my garage, dig up the floor, and spend over $6000 more to replace the sewer line.

I finally said "no more" and the salesman Jeff stayed a long time trying to get me to change my mind with very high pressure sales tactics. He even called a day later with offers for financing.

Here I am a year later with not one single problem with my sewer line. It was probably cleared with the initial $99 snake and I wasted $2000 on the jetter service. I'm glad I wised up and declined the $6000 replacement.

I am disabled and medical expenses take up most of my limited income, which I explained to their salesman. He still pushed for the $6000 repair.

How do these people live with themselves? Elderly, disabled, impoverished, people are of no concern to them.

On Christmas Day, 2008, I found a puddle of water in my basement, around the floor drain. The following day I called Gillece, responding to the ad about the camera that can access your sewer lines. I was told that my main line in the basement was completely clogged (he said he couldn't get the camera through the clog) and that it would require digging up and replacing the lines. His estimate was $3, 600 per day, and he felt it would require five or six days since our basement has no access directly to the outside and all debris would have to be carried out in buckets, etc. My response was "What if a person does not have $20, 000 to spend on a plumbing problem?" and he assured me that the company could help me arrange for a "reverse mortgage" to take care of it. I said that we would have to think it over.
Since he was already here, I asked him for a price to repair a shut off valve that had begun to drip. His estimate was "a little over $500"...to which I answered that I would duct tape the leak instead! (Two days later another plumber repaired the leak for $40, with no service call fee.)

Nineteen months have passed since this incident happened, and we never had the sewer lines dug up and replaced, and we never had another back-up problem. I think it was probably caused somehow by the hard rain that we experienced on Christmas Eve 2008, possible just water getting into the house through the basement walls or around a window and going to the low spot around the floor drian, but there definitely was not a clog in our lines.

We are senior citizens, but we are slow to panic and think everything through carefully, especially when dealing with an unexpected $20, 000 expense. I can certainly envision how many senior citizens would react when told that they could not use their house water, etc., until the "problem is repaired"...they assured us that they would be only too happy to start the repair immediately, so that we would not be inconvenienced any longer than necessary.

Every time I see the commercial on TV I just want to scream!

The feed pipe to my toilet was leaking. Gillece came and repaired it efficiently and quickly. Unfortunately they also charged me $634.00 for doing so. This was about the same price as i paid for the purchase and installation of a new water heater a couple o years ago. The only parts they replaced were the valve assembly inside the tank and the valve and liner from the wall to the toilet. I normally could have done this myself but after having a stroke my left hand is largely useless and I was not physically able to do the work. Being a senior citizen and having only one toilet in the house I was in no position to tell them to go away, pay the $65.00 service call fee and probably still get gouged by some other crooks.

I was out of town and my wife had to call a plumber to fix a dripping faucet handle in the bathroom. While gillece was at the house my wife had also asked the man to check 2 other faucets that were also starting to leak. She was told that the total cost to fix the 3 dripping faucets would be $2, 200.00 because everything would have to be changed including the pipe behind the wall in the bathroom. She paid the 65.00 fee for gillece to come to the house and then sent them on their way. When I got home I replaced the rubber seal on all 3 faucets myself ( which did fix the problem) for less than $6.oo. Please think of this before you would ever consider calling gillece for any plumbing repairs.

I was a customer of Gillece on June 22nd. Adam came out to attempt to fix a problem we were having. I tried to explain the problem but he kept interrupting me. I told him I didn't think we were on the same page because he wouldn't listen to the problem we were having. I'm sure he will remember our conversation if you ask him. Well not surprising after we spent $351.07 the problem was not fixed. Even though I specifically asked for Adam not to come back he was sent back to my house. Once again he couldn't understand what the problem was and continued to talk over me. While at my house he took personal calls and was arguing with someone from Gillece about his paycheck. The whole thing was really unprofessional. After Adam couldn't figure it out he called his manager. His manager came out and told us we needed to buy a whole new air conditioner and a furnace which would come to $10, 000. Obviously after our initial experience with Gillece we called another company to get a second opinion and spent an additional $95.00 for a technician to come out. They were able to do the whole thing for $5400. I contacted Gillece to get some of my money back. Adam did an unnecessary acid wash on the AC unit. Why was that necessary if we are told by the SAME company we needed a whole new unit. I didn't expect all of my money back. I would pay for the tech visit and the refrigerant. All I want is $151.07 back for the acid wash. It took two weeks of me calling almost every other day to get answer. I was told no I wouldn't get anything back. I asked who made that decision and I would like to speak with him. I was then told there wasn't any one specific person that made it. A "board" made the decision and there was no one I could speak to. How unprofessional is that? I wasn't surprised to see all the complaints all over the internet and the fact they have 141 complaints lodged against them with the Better Business Bureau and that they received an F grading from them.

I am adding my two cents to the already hundreds of complaints that are out here regarding this company. Their prices are outrageously high, but they don't stop there. When they are just about done working, they purposely cause another leak or other issue, which you have no other choice but to pay their outrageous fees again in order to repair what they broke because there is water gushing out all over your house. Don't bother calling them. You will never reach a manager, and the Complaint Department is a joke. "C" is extremely rude. She talks over you, doesn't listen and hangs up on you. I filed a complaint with the BBB and asked that they refund the additional fees they charged me to repair the leak they caused and to refund my fee for the Gold membership because I will not be using them again. Miraculously they replied to the BBB the very next day! Their response was typical and generic. Fees were reviewed, found to be appropriate, we do not price gouge, customer signed and accepted the estimate... blah, blah, blah. Their resolution to my complaint: they'll be happy to cancel my membership but I will owe them additional money to make up for the discounts I received as a Gold member! The response NEVER addressed the refund I asked regarding the leaks they caused - never even mentioned them. They are insane crooks! Do not ever call this company unless you are super rich and have money to throw away. I had the rare opportunity to actually meet an ex employee in the plumbing isle at a hardware store (I was pricing the valves they installed) and he openly stated they are instructed to cause additional issues in the customer's home and they get a portion of the money they make. Needless to say, that's why he's an "ex" employee. They are involved in a law suit for cybersquatting and have over 180 domain names directed to their website. They have an F rating with the BBB and 137 (now 138) complaints. I had a lot of work done to my house in a short period of time and never had a problem. I got too confident with this one and didn't do my homework, which I always do. Learned my lesson the expensive way. That's ok. They can keep my money and use it to pay for their legal fees on their law suit. At least I can sleep at night with a clear conscious.

Gillece Plumbing charged us $954 for less than an hours work. We just wanted 3 toilets reset and they lied to my wife and told her there was a leaky bathtub faucet that was damaging the inside of the wall and could affect the ceiling below. They quoted a price in the $800's that didn't seem too unreasonable for what they could encounter, but they ended up only replacing the tub faucet and resetting the toilet. They did not itemize the bill and answered out complaint that "this is the standard charge". It is amazing they can continue to exist with this business model. Pass the word "Avoid Gillece!"

I called Gillece to set up an appointment to have my air conditioning unit looked at. I set a time later in the day, 4:00, so that I would only have to miss some work. At 5:35 still no call from the technician so I called them and was told that there was not even a technician in my area. When I asked well will one be out for my confirmed appointment, for which I received an email as well as verbal confirmation of, the dispatcher said I don't know and really didn't even seem to care.

I cancelled the appointment and called another local provider.

Awful experience and they didn't even make it to my house! Don't call Gillece!