GO Honda
Reviews and Complaints

Don't buy from these people. After buying the car, they will just ignore you. Even their general manager, I tried to reach out to her, but she just ignored my email. Be careful, they sold me a faulty car and they don't want to fix it!

They took my daughter's extra set of tires when she traded in her car. They were supposed to remove the tires and keep the rims, returning her winter rims. However, they sold the car with both sets of tires and falsely claimed it was part of the agreement. I confronted the vice president, Shane, and he told me to contact amvic, knowing very well that amvic would not take any action. I urge you to read all the negative reviews. It was one of the worst experiences I've ever had.

I wouldn't buy a Honda from this dealership. We paid for the 3M, and we thought they would cover the front of our car and the back of our mirrors. But after having it for 6 months, the paint on the bumper of our Touring Edition Passport started to chip. So, we checked and found out that the front bumper and backs of the mirrors were not covered with 3M. We called them a few times, but they keep refusing to cover the bumper and mirrors, giving different reasons each time. I went to another dealership and showed them the chips, and they said that the 3M should have covered the entire front and the mirrors.

Stay away from these guys. We went to Go Honda West Edmonton to find a used car. What a joke! We waited a long time for the salesman to bring the car we were interested in. When he finally got the battery charged (red flag), we took it for a test drive. We didn't go far because when we tried to turn on the air conditioner, the car completely lost power. Dead! The car was a piece of junk. I can't believe they would even try to sell something like this. The transmission was shot, and it needed a new battery, among other things. I give this business no stars (minus). We quickly got into our vehicle and left the lot, never to return!

I bought a used car from Go Honda. In just a week, the radio stopped working and the sprayer for the windshield fluid didn't do anything. I called them to have a quick look at the problem, but they said they couldn't do that and didn't offer any help or compensation. Even after speaking to multiple managers, the best they could do was give me a tank of gas if I paid $80 for a 30-minute diagnosis. They don't support their vehicles and just want to get rid of them quickly. Don't go through the trouble, steer clear of this dealership.

We got a new Honda CRV Touring 2020 from Go Honda, Edmonton. After we talked about the price, the finance person sneaky added extended warranties. Lately, the car got some scratches. The paint warranty was supposed to cover it. But when we asked for the repair, the Go Honda team said no because of some conditions they never told us about when we signed the warranty. With the help of someone, we canceled the warranty. But then, the finance person and her team kept bothering us and saying untrue things to us and their bosses. Finally, after six weeks of following up, someone stepped in and fixed the problem. So, watch out for the Go Honda Finance Team when you're making a deal.

I had to give a 1-star review because there was no option for zero. I was looking to buy a car and I went to the dealership with a couple of my friends. We went to the dealership on Saturday, and it was almost closing time. We liked the car, but they couldn't give us an exact rate for financing because all the banks were closed. They asked us to come back on Monday once they were done with their part, such as the final inspection and getting the exact interest rate from the bank. We had to pay $500 to put the car on hold. So, we went back to the dealership today, and they told us a very high interest rate (7.99%). On Saturday, they had told us it would be somewhere between 4-6%, but we were still waiting for the exact rate. When we said no to the deal because the interest rate was very high, they dropped it to 4.89%. We said no because we can't trust them anymore. How can the interest rate vary that much? But now they are refusing to give our $500 back. The paperwork we signed says $500 refundable upon delivery of the car. We are not buying the car, and we are not getting our money back. We tried talking to the sales manager, and he said they can't help us. So, we are pretty much giving them money for nothing. Great business and customer relations. I will definitely advise not to buy a car from GO Honda West End Edmonton.

Due to COVID, I had to trade in my 2018 truck to lower my payments. I bought a 2020 Honda Accord from GO Honda in west Edmonton. I went alone and didn't feel pressured until the end with the financing department. A lady came in and aggressively pushed add-ons like protection plans. I felt bullied into choosing something, so I picked the 3M for the front of the car. However, when I picked it up, only a small strip on the hood was covered and the mirrors were barely protected. I paid $752 for this, which I didn't have to begin with, and now I have to pay for something that doesn't even cover the small strip on the hood, which is basically part of the hood itself. The lights, which cost $2000 each, should have been covered too. I called the dealership every other day for the past two weeks, but no one called me back. Finally, two nights ago, I reached someone in finance who said they couldn't help me. They wouldn't take it off or give me a refund, and if I wanted more 3M, it would cost me extra. They were unclear and made me feel bad for not choosing something. I just want to resolve this and move on. Thank you, Paula.

rude behavior. She assured me that she would do her best to assist me with the situation.

Overall, my experience with Go Honda was extremely disappointing. Not only was I treated disrespectfully by the president, but I also discovered that their prices were significantly higher than other places. It is understandable that businesses need to make a profit, but a 30% to 40% markup above the manufacturer's suggested retail price is excessive.

The autobody employee I spoke with was helpful and understanding, but unfortunately, she had no authority to lower the repair costs. When I approached ***, the situation took a turn for the worse. He was aggressive and dismissive right from the start. He made it clear that he had no interest in listening to my concerns and gave me an ultimatum: pay the bill or involve my insurance.

I tried to explain the research I had done, but *** constantly interrupted me and didn't give me a chance to speak. It was frustrating and disrespectful. I asked for just 5 minutes of uninterrupted time, but he cut me off again after less than a minute. He even accused me of a hit and run, which made no sense considering I was at the dealership to take responsibility for the damages.

Realizing that the conversation was going nowhere, I sarcastically thanked him for his time and left. I spoke with the autobody employee again, who witnessed the end of the conversation and apologized for ***'s behavior.

In conclusion, my visit to Go Honda was a negative experience. The president's rude treatment and the inflated prices left me feeling frustrated and dissatisfied. I would not recommend this dealership to others, as there are surely better options available.

I bought my Civic Honda from GO HONDA after having good experiences at a private garage. They promised great service, but let me share two examples that show otherwise. First, in Feb 2019, I got a new battery. However, in Oct 2019, the battery light came on and I had to get it towed. They tested it and said it was fine. Then, in Jan 2020, the battery died again, and they wanted to charge me for a Trickle Battery Charger. In May , they claimed to have checked the battery, but in Aug 2020, I had to get an AMA battery boost twice. I decided to go elsewhere for a battery evaluation, and luckily, it was under warranty and found to be defective.

Secondly, I had trouble unlocking the driver side door in cold weather since I got the car. I reported it multiple times, but they only checked it when the car was warm and claimed there was no problem. They even tried lubricating it, but it didn't help. They once said they replaced the lock, but the issue persisted. I had to resort to using a long stick to unlock the door from the inside, which was difficult for me as a senior citizen with hip problems. Finally, I took the car to another dealer who carefully investigated the problem, replaced the door lock cylinder, and now I can actually unlock it.

To address these issues, I sent two letters to one of GO HONDA's vice-presidents (one delivered in Aug 2020 and an email on Feb 24, 2021), but I haven't received any response. It's disappointing and makes it hard to evaluate their business. In the past, when it was POINTE WEST HONDA in 2010, I received better service. But now, I am extremely disappointed.

I had a 2016 Honda Pilot and it had a recurring engine light problem. Emission system problem. And every time they fixed it, within 2 months it came back again. On Oct 26, I went there for the third time because the engine light was on again after they replaced the fuel injector last July, this was a recurring problem because within 2 months after the repair, the engine light was on again (emission system problem). So I brought back my car to be fixed and I had to pay for the diagnostic test again even if it's the same issue. Now they told me, they have to replace the engine valve kit for engine valve adjustment, they replaced it last Sept. Unfortunately, the same problem occurred again, emission system problem. So they told me they need to replace the catalytic converter and it's under manufacturer warranty but, they don't have the parts so it will be back order. After one week, my service advisor called me that the parts arrived and booked me for service, but within 30 mins he called back informing me that they have to cancel my appointment because they are still waiting for some parts (specialized screw or something was missing in the product), since they also need to replace my engine stop/start switch, we agreed that he will inform me if all the parts arrived then schedule me for the service to fix everything. On Nov. 19, my service advisor called me and told me all the parts are there, so I asked him again, are you sure all the parts are there, can you tell me what parts are there. So he told me the engine stop/start parts are there, the whole catalytic converter were there. So eventually I booked my appointment on Nov. 24. On Nov. 23, a female salesperson/customer representative contacted me and left a voicemail, so I called her back, to my surprise, she told that my parts haven't arrived yet. So, I told her you're mistaken because I spoke to my service advisor a week before, I clarified it if all the parts were there and he even guaranteed me that yes all the parts are there and it's on his email. So I told the person to check it on file. When she checked my file, all of a sudden it's not accessible, so I told her can I speak to my service advisor but she was reluctant, she told me to wait and she will search for him, then she told me that he was on break. This is not the usual practice, mostly they will just transfer my call to the person concerned and if he doesn't answer it goes to voicemail. So I decided to call the direct number of my service advisor. Someone answered and told me that my service advisor was talking with a female staff and he was not on break.

I purchased a 2015 *** from GO Honda on 2019-04-27. They showed me a clean car fax, but I recently discovered that the car had a 15000 accident claim before I bought it. They promised me a refund of 1500 from the extended warranty I purchased, but when I called secure drive, they informed me that I am not eligible for a refund. Additionally, the car had 1000 dollars worth of hail damage that was not disclosed to me. Sincerely

We regret gettin a car here. We revised our payment arrangement, but they dont seem to be sending Honda Financial the corrected paperwork. I called several times to check on the status of our payment, but even though we amended it for a 5-year term, we are still on the 8-year payment plan! This dealership no longer seems to care. Ive referred them to a few friends and coworkers, but I soon began complainin about how ineffective and incompetent they were. I wont suggest anyone use this dealership! Callin both parties has taken too much of our time! As of this hour, per honda finance the dealer has not sent Honda Finance the updated agreement. Clearly, the financial managers (sofia and marriane) we dealt with did not carry out their duties!

so we had to find alternative transportation. The next day, we went back to the dealership to pick up our vehicle, but it still wasn't ready. They told us it needed more repairs and it would take a few more days. This was extremely frustrating as we had already taken time off work and made arrangements to pick up the car.

When we finally got the vehicle, it looked nice on the outside, but there were some issues on the inside. The seats were stained and there were scratches on the dashboard. We were disappointed that they hadn't taken the time to clean it properly before giving it to us.

In terms of customer service, it was hit or miss. Some of the staff were friendly and helpful, while others seemed indifferent and uninterested in assisting us. It was frustrating trying to get answers to our questions and concerns.

Overall, our experience with GO Honda was not great. The misleading statements, delays in delivery, and lack of attention to detail were all major disappointments. We expected better service and a smoother process when purchasing a vehicle. We hope they can improve their communication and customer service in the future.

I wanna talk about my car purchase from GO Honda last year. I got a Honda Civic 2019 on June 30, 2022. They charged me $39753.75 at 6.99%, but we had agreed on $27000 plus taxes. The finance team messed up the bill and didn't explain the numbers. They somehow turned the $12753.75 difference into negative equity. I reached out to the dealership to complain, but they didn't help at all. I wanted a budget-friendly car, but I ended up getting ripped off. I found out later that there was a clause saying I could return the vehicle within 30 days, but I was already out of time. I hope they can switch me to a cheaper car and reduce some of the negative equity as a goodwill gesture. They didn't explain anything properly when I made the purchase, so they should make it right.

Hi, I hope you can help me. I bought a 2013 *** from Go Honda in Edmonton. I had it for 3 days when it started to misfire and many other things failed. I asked for a refund or exchange because I no longer feel safe after these issues almost caused an accident. After dealing with them for two weeks, they tried to fix the car by doing minor things like flashing the computer and unplugging and re-plugging the ignition coils. Unfortunately, these attempts did not fix anything and I'm worried that driving it like this will only cause more damage. Finally, they considered an exchange, but when I looked at the paperwork, they wanted to buy back the car for a lower price and refused to transfer the extended warranty I bought. This would have resulted in almost $3000 in losses for something I have no control over, in addition to having to pay for another car. I am very disappointed with their service and the way they handled this situation.

I bought a used 2015 *** from GO Honda and the next day, our car had trouble starting. It kept showing an error code for the "Emergency SOS". I called the dealership and they said it might be a problem on ***s end. We drove from Edmonton to Valemount and stayed overnight there (halfway home). The next morning, when we tried to start the car, it barely turned over. Finally, we managed to get the car home, but we've been having constant issues since then.

Different battery warnings keep popping up at random times. We also get malfunction codes for the right and left turn signals. There's even a code that tells us to stop the engine immediately and shut it off. I tried charging the battery with a battery charger, but it takes 3-5 hours before it has enough charge to start the car. It's been a consistent problem with the battery and electrical system.

The dealership has been very unhelpful. They ignore my calls and texts and even hang up on me when I finally manage to get through to them. They won't assist me in covering the costs of getting the car back to Alberta to have it fixed. I had to schedule my own appointment with a *** dealership and now I have to take a day off to drive to Alberta and get this car fixed. It's been a frustrating experience dealing with GO Honda.

We went to the dealership on November 12th at 5pm to look for a vehicle to buy. I spoke to a salesman named ***, who told us about a deal for a 2020 Honda ***. He said there would be no GST and 0.99 interest for 5 years, so we agreed to the deal. However, we wanted a white color, but the Valentine sales manager said they didn't have any white 2020 Honda *** in stock, only blue and grey. My husband insisted on white, so the manager mentioned that they had a 2021 white model coming in, but we would have to pay GST and provide a $3000 deposit. We agreed to this new deal and then went to the finance manager, ***, to sign the bill of sale. I made a mistake and didn't read the bill of sale properly because I was so excited. Later, *** informed us that we needed to come back to sign the papers from the bank because it was already 8pm and no one was available to approve the application. We agreed to come back another time.

The next day, on November 13th, *** emailed me to congratulate us on the purchase of the 2020 Honda ***. I replied to her, explaining that it was actually a 2021 model, not 2020. I mentioned the deal we had agreed upon with the sales manager. I also texted the salesman to inform him about what had happened. He then sent us the bill of sale, stating that it was for a 2020 Honda *** in blue. I emailed *** again, expressing our desire for a white color. She confirmed that they had ordered a white one, but I questioned why the bill of sale we signed indicated a blue color. Additionally, the VIN number on the bill of sale was different from the one *** had sent me in the email. This made me suspicious about the transaction. I emailed *** once more, stating that I no longer wanted to proceed with the deal and requested the return of our deposit. However, she did not reply to the email.

The sales manager called me and explained that it was actually a 2020 model, not 2021. I reminded him that he had initially said the 2020 white Honda *** was not available. I asked for the deposit to be returned, but he refused. The next day, he called my husband and asked if we could come to *** to talk. So, on November 19th, we went to Honda. I looked for the finance manager, *** but was told she was busy assisting another customer. We waited for 45 minutes in the waiting area. Eventually, the sales manager, Valentine, spoke to me. He claimed that he didn't have the price for the 2021 model, so he couldn't give it to us. He showed me an invoice from Honda at ***, stating that he had already ordered the 2020 Honda *** in white. However, when I pointed out that the shipped date was September 10th, he claimed it was the invoice date. I disagreed, stating that it clearly said "shipped date." He said he would call his manager. Another sales manager then joined the conversation and informed us that we couldn't get a refund on the deposit. He said we had two options: either choose a different car or continue with the deal. We expressed that we didn't want anything from them because we couldn't trust them. Additionally, I noticed another bill of sale that stated "white Honda *** 2020" with our signatures. I'm not sure how they managed to have two bills of sale since we only signed one on November 12th. We hope you can help us get our deposit back from this dealership.