Bob Brady Auto Mall / Bob Brady Dodge
Reviews and Complaints

Called and spoke to Bob Peoples about a Dodge truck that was listed on website. He said he will look at and email us information and call also. Waited until the next day and called and asked where the info is and he said he called and left message and sent email. LIES. This is not the first time he did this. He also did this when Chantell, sales manager, called in Feburary wanting to buy our Dodge truck and get us into a new car with better payment option. He was the salesperson we dealt with and again waiting for him to call with info on the new car. Never did. And the deal we got was not a good deal. Then we left messages for Bob Brady to complain about the salesperson and guess what?

HE NEVER CALLED BACK.

This is bad customer service after buying 2 trucks and 2 cars. Don't know why we called.

I know they won't respond to this.

Going to go to another dealership!

My Daughter was called by Bob Brady saleswomen Jamie letting her know she was pre approved for $25000 car or truck. My daughter told her she just started a better paying job. She had worked at a government paying job for three years but decided to work for the private sector that paid more money with better benefits . When we arrived Jamie said we will look in to everything that pertains to you. Three hours latter we were told that she had to put down $5000 dollars to get a car or truck. We left at that time and there were three more people yelling out side about the lies they were told by Bob Brady Auto Mall. One of the person came down from Chicago. Now we know why dodge went bankrupt a few years ago. Looks like that may happen. Stay away from Dodge, they and their Dealerships are a scam

I was having my car assessed and the shop was calling me and I was having difficulty with my cell phone and when tried to answer my phone froze up. So called into Bob Brady main line and this was a woman who answered the phone on 6/16/17 between times 1:00pm-2:00pm and she explained to me she could not transfer my call to the shop because everyone was with guest so she could take my number and have them return my call so I went along with that and left name and number but during trying to leave information she kept asking me to repeat information as if she could not understand seemed to be short with me the guest. So then Bob Brady service department called me back and my phone froze once again so I called from my work phone and asked if I could be transferred to shop and she told me all workers was on the phone lines and she could not transfer my call but she could take a message again being short and snippy I then explained "mam my phone not working and I'm having to use a work phone and I can wait on the line if u just transfer the call so then she transferred me to a phone line that gave me a message machine of someone named Kelly, I then hung up and awaited another call no call ever received so I called back to go through the same situation of the receptionist not wanting to allow me to talk to shop about my vehicle. This experience alone has made me never want to deal with Bob Brady on any level again bottom line is I'm calling about my vehicle I want to know what's going on and what's next step and to have to deal with rude staff and poor customer service is the last thing anyone wants. Hopefully this situation gets resolved cause the first person you come in contact with will affect the outcome for the business.

I was told on 2 different times that I was already approved that I didn't need a down payment or co signer but when I got there I had to wait 4 hours to be told that I needed 1000 down to even get one. I drive 3 hrs there and 3 hrs back 2 times. I don't think they really know what they are talking about and I will never trust them again

Wow! Where to start, I was contacted via email in regards to a pre-approved program that I qualified for set up an appt via phone gave her all my informaion prior to coming down and was told that I was pre-approved up to $25K. Made the three hour trip down to decatur illinois only to be told now that I was not qualified? A month later I pulled my credit only to see they pulled my credit FIVE TIMES! When I called the original sales peson Chantell Hilton for an explanation and reason she ignored my call. When I got her manager ANGIE MANNS on the line she was pretty much very rude stated that this is what they do and to get over it! I would of never dealt with them if I I knew that I would of had this type of experience! I ended up going to another dealer and having a WONDERFUL EXPERIENCE! Avoid this dealership, AVOID THE PRE-APPROVED Program it is a scam and their CUSTOMER SERVICE IS HORRIBLE!

My 67 year old father traded for a new 2008 Chrysler and about a month after the deal was made they sent him a bill for $724.01. Because they screwed up the payoff on the car that he traded in. He has bought 4 cars from them and this is how they treat him. When I called several time about this the Manager was always out so I called them from the Pilot truck stop across the street and was told that he was still out then I went to the dealership and he was seating in his office. I have bought over 18 car and have never been treated the way they treated My Father. I would not even buy a skateboard from this dealer.

We purchased a Grand Caravan from Bob Brady at the end of April '08. I should've went with my gut instinct and went elsewhere from the start. We were pressured into the purchase in the first place at an astronomical interest rate and only given 2 vehicles to choose from because of our credit history. We told them a million times that we had no down payment but when we got there they said the bank insisted on a $1500 down payment and they would take 4 separate checks as an "in house" arrangment; then they put paid in cash on the bank contract. Then we were forced to let them install a contraption on the van that you had to enter a code in once a month or it shut the vehicle down. We weren't even given any information or instructions on how to use the device. Then I started receiving letters from lenders denying me credit...over fifteen notices. I never did hear from a bank or get a statement...nothing. After several weeks and a million phone calls, the girl I spoke to M.M. tells me that "everything is fine, you'll hear from the bank any day" only to find out a week later from the finance department that they loan was NEVER approved and we were never notified! They continued running my credit for weeks, without proper authorization, and should have removed that ridiculous contraption weeks ago! Finally, after reassuring me that they had another bank lined up and would take the device off...I thought it was settled. Four days later they called me and told they have to pick the van up and return ours because the didn't get it financed! I contacted an attorney and have excellent grounds for a civil suit, which I will definitely file! We've had this vehicle for over 45 days and now they want it back?! Completely unprofessional, unethical, and dishonest. I hope they lose their license.

Bob Brady Automall in Decatur, Illinois, uses dishonest and flat out sleazy sales tactics that rip off anyone shopping at this dealership. Recently, I purchased a new Hyundai from this dealership on a Friday and promptly received a call the following Monday morning from the salesman. Apparently the finance department made a "MISTAKE" on the sales contract and I owed over $800 to remedy the situation. Well after arguing about this for a couple days to no avail, I said give my old car back and I will go else where. They claimed the car was already sold at an auction and that this would be impossible. They then informed me that their attorney was filing a claim against me for the "MISTAKE" that they made and we had 10 days to pay for their "MISTAKE". Fearing that this would damage my credit rating, I was forced to pay for their "MISTAKE". I have since made it my sworn obligation to warn others about BOB BRADY AUTOMALL in DECATUR, ILLINOIS. I am sorry to say that others have fallen prey to this practice at BOB BRADY AUTOMALL in DECATUR, ILLINOIS, and other sleazy tactics such as BAIT AND SWITCH. BE FORWARNED TO AVOID BOB BRADY AUTOMALL IN DECATUR, ILLINOIS. DRIVE AN EXTRA 50 MILES TO DEALERSHIPS IN SPRINGFIELD, CHAMPAIGN, OR BLOOMINGTON, ILLINOIS. You can thank me later.