GoldCar Rental review: Unwanted coburtura extra relax

I have just returned my car rental in Malaga airport 16.10.23 - 26.10.23

I have noticed an extra payment of €149.26 which I did not agree to.

I take out car rental insurance so I specifically said I did not want your insurance when I arrived. The man behind the desk said then I would have to have a 1100 block on my card which I agreed to as I already had 'car hire insurance' which I always take out. As I did not have a credit card to block the €1100 I used my debit card, the gentlemen said there would also be an extra charge on my card that would be bank fees. I was a bit miffed here but He said he could get the payment on my card down from 210 to 160.

So understand my frustration that I paid for Cobertura extra relax. He specifically told me that my debit card would be charged as I did not have a credit card. I should have at this point been worried and asked for someone new or cancelled the whole thing. The total was 518 minus the deposit for the fuel.

I want a full investigation as I think your company have acted in a very dishonest way and I want a refund of €149.26 to be paid immediately back to me.

How clear could I have been that I did not want to take out your insurance as I had already paid for my own insurance. When I returned the car it was only then that I realised what dishonesty had taken place and that in fact no block of 1100 had been used on my card which is what we had both agreed on. Instead you used your own Cobertura extra relax.

I am angry and outraged and it put a very sour taste in my mouth after a family reunion. I have rented from AGP airport before and never with a problem with my car hire insurance.

I can send you information of when I purchased car hire insurance and I can provide other information and bank details.

It's very clear to see that this is a common occurance with goldcar and you cannot keep getting away with this.

I look forward to your prompt response.

Liisa Long