Goldco
Reviews and Complaints

After a thorough research for my gold IRA options, I made a decision to invest with Goldco. They have a great reputation in the field and my experience with the account executive was outstanding. Ben Monaci is a wealth of knowledge in the field. He answered all my questions, provided good recommendations and helped me with a rollover process every step of the way. The experience was very personable and Ben is a sheer pleasure to work with. We are yet to make a selection on metals portfolio, but my experience so far has been very positive. I would recommend Goldco to my friends and family.

John and Ruby at Gold Co worked hard with me to get a company to release my funds. It took a full two months, but they stuck with me until the company released the "insurance" funds to me. It was not their responsibility, but their assistance was a blessing. The other company tried every trick in the book to keep my money, but John & Ruby's knowledge and determination helped me out of a seven year insurance scam I had been talked into under the name of "annuity." that had lost money. I have now invested that money with Gold Co in products that I believe will continue to be of increased value to my future. .

I've been doing some researching on gold and precious metals for a little while but I was still kind of confused. So after talking with Oscar Aviles from GoldCo, he answered many of my questions and cleared many of my doubts and I decided to transfer some of my savings from my TSP into a Precious Metals IRA with GoldCo. Oscar is always there when I need him with any questions, and if he isn't in the office, any of the other representatives are very professional, knowledgeable and courteous and will get you the answer to your questions. I will definitely recommend this company to anyone wanting to invest in precious metals.

Completed my IRA today. George was my central contact. Fantastic gentleman to work with. Actually, all contacts that I've had working with Goldco have been wonderful to speak with. More than willing to answer any and all questions, plus willing to guide you step by step thru the process. I must admit, I was a bit nervous making this decision, but doing research on Goldco, and others, helped ease the stress. I feel confident in my decision to invest with Goldco, and if financially able in the future, would trade with them in the non IRA market as well. Will definitely recommend this company to friends and family if they're looking to roll over into metals.

No pushy salespeople, please!

Sometimes, when I click on an internet site or an advertisement while I am online, I receive very pushy return calls. To avoid this, I usually shut them down before they can start. This happened when Tim Pikin from Goldco called me. However, he was helpful and not overly pushy. He called me a couple of days later, and we had a lengthy conversation about gold and silver investments. He patiently answered my many questions and addressed my concerns. I decided to invest with Goldco because of how well Tim treated me.

Later, I was transferred to Aurthur J. Schwartz, who was also helpful and engaging to talk to. He assisted me in making my choices on an order form. I was pleased with my decision to use Goldco.

TONY PINO was AWESOME! Â He was so personal, and related to us right away. Â We feel like we've already known him for years, the level of trust and camaraderie was so natural. In fact, Tony said he felt like we had already met, even though we had only spoken by phone! Â Tony's decades of experience gave us confidence in the decisions we were making about our finances. He would regularly anticipate our very next question, by providing the next logical piece of information we were seeking. Â We knew Tony's ideas and opinions were sound and well thought out, being customized to our circumstances and goals. Â He welcomed our questions, educated us about where the national economy is headed, and helped us to prepare for unforeseen circumstances. We know that GOLDCO is a leader in the industry, so we are confident we have chosen well! Â And Tony is the ideal personal financial guide! Â Thanks to Tony Pino and GOLDCO, we have peace of mind about our financial future!

My experience with GoldCo started off very well with the sales person spending the time with me and talked about my purchase of gold and silver. I know that the wait time to receive my purchase could go as long as 28 days. It has has been 23 days and I have called just to get a status on the order. I called the salesman twice left messages he did not get back to me. I called customer service and was told that they could not help me and I'd receive a call from the shipping department. Again, I did not receive a call. For a company that is supposed to have great customer service, I have yet to see it. I was going to purchase more gold and silver but now I am not sure I will from GoldCo.

I had many precious metals dealers and brokers calling me, but when David Taylor called, it felt different and I am a huge believer in gut feelings. So when he promptly sent promised material and followed up reasonably soon, I was ready to try a gold and silver buy through my IRA. He was very informative and professional in providing information and recommendations. I did research on the precious metals dealers and found that Goldco was #2 in ranking at American Retirement.com and well-reviewed through other sources. So I dove in and began the process of converting some of my IRA funds to precious metals. I feel good about the conversion even though I will not physically be able to touch and hold my precious metals.

I was informed about a silver backed IRA by my wife's freind ,and sounded great. I was told I could roll my 401k to a silver IRA so I would have more access to it taken out money tax things ect ect. Everthing I was told was a lie they sold me coins at a %300 of spot price not telling me the price taking advantage of my ignorance. When I tried calling my broker he got aggressive with me also saying horrible things about my wife. When I tried reaching them though the company they never returned my calls ,the one time I got though I told the gentleman my concerns /problems he hung up on me . I lost over half of my 401k. I'm warning everone do not use this company use anyone else. They will rob you of your hard owned money

GoldCo is the second gold/silver company I have used to do a 401K rollover to a traditional IRA. The difference was obvious from the beginning. My assigned GoldCo Account Executive asked to see the first company's invoice for the other rollover. I had never received an invoice (rookie mistake). GoldCo explained all of the details of the gold/silver purchase, including the specific coin type, quantity, and unit price. The transaction did not occur until I gave my approval, and I also received an electronic invoice as well. This shows that GoldCo is completely honest and open and cares about their customers. They do not take advantage of you if you lack experience in buying gold/silver. GoldCo has earned my trust and will be handling all of my future gold/silver transactions.

My Info was recently used in an email/phone scam. In the matter of two hours, I was flooded with nearly 1000 website submissions in an attempt to panic me into clicking a link tied to just one of the emails that looked legitimate. There was also a phonecall tied to that, but I did not answer and contacted the company involved directly. Anyway, Goldco was one of submissions in that flood of misdirection. I have almost finished removing my info from all of the websites except Goldco's. Their only way to request the deleting of your information is an online form. At the top of the form, its states that you declare, under penalty of perjury, that you are a resident of CA. It then asks you if you are but only gives you a yes option. I am not a CA resident, but my info was given to them and I want them to stop calling me. The form can't be submitted to remove my data as that yes check box is required.

I had a detailed conversation with John Vadset, of Goldco today that truly thrilled me. John is very knowledgeable about the precious metals investment arena; and has a 30 plus year background and history in Investing. Besides being a fantastic listener; what really stood out to me was the way in which John spoke to me as a real person; and not as a means to an end or a commission. We discussed the opportunity and possibilities of what investing in precious metals could mean for my future, as I am within 7 years of retirement (hopefully). I felt as if he wanted me to protect my retirement income, and actually be better off as I enter Retirement. It was so refreshing to actually feel like I was being treated with ultimate care and respect. I hope you have the good fortune to speak with John Vadset with any questions about what Goldco is all about, and how John can help you protect your investments and achieve you retirement goals.

Arthur *** the Senior Account Executive, who helped me and my wife with the transfer of our IRA precious metal accounts from Birch Gold to Goldco and also helped me with the transfer of a portion of my IRA cash account with Fidelity to my IRA precious metal account, was promptly responsive to all my inquiries. This was not the case with the Birch Gold executive who helped us open our original precious metal IRA accounts.

In addition, Arthur, provided me with the latest gold and silver market value increases, and clearly explained to me the difference between gold and silver investments as well as the difference between bullion bars/coins and investment grade coins, as to the advantages and disadvantages of owning both. As a result, Arthur also helped me select the additional investment precious metal coins to add to my existing portfolio.

I am much more confident about my current precious metal investment after my conversation with Arthur.

After looking at a number of gold and silver companies, I settled on GoldCo because Josh, the person I dealt with, didn't trying to sell me. He simply provided the information I was looking for in an objective way, answered the questions I asked him, and unlike representatives from other companies, didn't continuously pester me with phone calls at every odd hour of the day or night or creep me out with the oily friendliness I received from too many representatives of other companies. Josh's associate Simone was equally professional as well as authentically personable. The information I've collected about GoldCo has me reassured that I worked with a reputable company that radiates integrity. The rollover of my TIAA into a gold & silver IRA went smoothly and without a hitch on GoldCo's side. I have no reservations in recommending GoldCo to anybody interested in investing in gold and/or silver or who, like me, wants to rollover their paper retirement funds into a gold & silver IRA.

Outstanding company with outstanding customer service! They really do care about their customers and take their business seriously. They are very knowledgeable and they go out of their way to make sure you are happy with, and fully understand your investment(s). [An honorable mention to customer service manager at this location, initials R.S., for his patience, knowledge, and dedication.] If there is ever a problem, they work hard and fast to resolve the issue. As anyone readingvthis can see, wheneverva poor review is posted, they respond with sincere offers to help. Look at many other businesses and you will find most ignore any reviews they get, let alone bother to respond. Many other companies handle investments and retirement investing with a design of making themselves rich at your expense. Goldco has all their fees up front, they are transparent, and they are not out to line their pockets with dishonest practices, like so many others do. (I have experienced victimhood of such companies). Goldco is outstanding and I feel very comfortable with them handling precious metals investments. You should be also! My only regret is that I can only give 5 stars for a review. They deserve more!

My experience with Goldco so far...well, they were very helpful at having my money transferred from my existing IRA to the GOLDCO IRA within a very small timeframe. That is the good part. Next I just had the phone call for which precious metals my money was to purchase. I felt the experience was very rushed overall. I was read very quick information scripts. If I had questions during this script reading, I was told to save them until the end of the script reading. In the end, I ended up paying twice the amount for the bullion I am purchasing, mainly because of the difference between private vs premium bullion, of which I had no idea as this is my first precious metals IRA. If I took the time to ask questions, I feel the salesman got frustrated with me. Five minutes after this initial sales call, I received a confirmation call from a salesperson who sounded like he'd rather be doing anything else other than talking to me. Once again, I was told to hold my questions until after his script reading. I did. I asked him one question after the script reading, to which I received a one-word answer. I hope the normal customer service representatives are more friendly than the salespeople, that's all I can say.

Super great experience. I see the American dollar losing value and status and am concerned that our current Government is making things worse. I am about ready to retire and I really need to diversify my IRA and pension - so started looking at purchase of metals. Saw ads for Goldco and actually took time to investigate them online. I certainly did not want to be scammed. Everything I read seemed positive so I made the decision to try them out with a small portion of my IRA. Not only did they provide additional literature, they also verbally talked me through WHY I should be considering diversification and actually made the process painless. In two short phone calls, they had everything they needed to start the process and stayed with me as we called my current custodian to initiate the funds transfer. All in all, I was able to move funds and purchase metals in 3 short weeks. Thanks, Goldco - I have peace of mind knowing that my retirement is more than paper money or investments that might lose value over the next few months. I actually am considering additional money transfers in the near future. They made the process easy. Thanks, Tony Pino, and your team, for the time you spent with me during the process.

After researching all available companies, my choice was Gold Co., this turned out to be the right decision. My account executive was a terrific man named Tony Pino, he turned out to be exactly what i needed, he provided me with all the materials I would need to make an informed decision regarding my Precious Metals IRA. Tony is an absolute expert regarding precious metals and the advantages and choices I had for my acct. he took the time to answer any and all questions, he was like talking with an old friend, very personable, no pressure Tony met all of my expectations. We discussed advantages and disadvantages of the types of gold & silver that would be most beneficial for my needs, i would gladly refer friends and family members to Gold Co, most of all I would refer them to Tony Pino, Tony you are a tremendous asset to Gold Co, thank you Tony for your time , expertise ,your input and just for listening to my preferences you made me 100% confident that I was making the right decisions. thanks for walking me through the entire process, I know I will sleep well tonight with absolutely no regrets. Tony, thanks again for all your help and your amazing personality , stay healthy, be well and may God Bless you and your family. Sincerely, DR *** A

I made a small purchase from Goldco to test the company prices and service with the intention of rolling over one of my larger IRAs... if I found the transaction to be positive. Goldco would not quote me silver prices until I wired funds, they purposely make it hard to do pricing research due diligence. I also found it disturbing that after the purchase they entice their buyers to leave a review with The ComplaintsBoard.com by offering a free home safe. This makes me immediately discount the Goldco 5-star reviews found on The ComplaintsBoard.com. During research I found that the price for acquiring fine investment-grade silver bullion products is due to the costs associated with mining, refining, manufacturing, minting, silver bullion product form, silver mint hallmark, marketing, hedging, and warehousing the silver bullion products... but even with all of that the prices should not be, in my opinion, twice the current spot price of silver. This investment is long term and I know the risks involved, but the spot price of silver will need to more than double before I could sell this silver investment for a profit. In retrospect, it was a mistake to place an order with Goldco because their high premium on investment-grade silver bullion. I found Goldco prices to be highly inflated compared to the spot price of silver and the "bid/ask spread". Needless to say, Goldco will not be receiving my IRA.

Do yourself a favor and avoid this company at all costs. I am convinced there are fake reviews on here to entice people into using their business. I sent through a request for information that was advertised on 10/13 and immediately received a call where I was hounded for information instead. I stated that I wanted the free documents to review and they finally emailed them but insisted on calling me everyday since then. I have the phone records to prove it and am considering legal action for their predatory actions. Why? Because I've replied to them all the ways they contacted me to tell them I want them to stop and am not interested. I have texted them back, emailed them back and just got off of an unsuccessful 52 second call with where I told the rep flat out I wanted them to remove my information and stop contacting me. He was more interested in controlling the call and forcing me to provide information they clearly already have and use in the first place. They rank last as a company I would ever do business with and for anyone reading this, know this...if you don't hold it, you don't own it. Anything otherwise is why there's a problem today and you risk losing your investments. To goldco...you already received your cease and desist on contacting me and you don't need me to continue and "verify" my information prior to doing so, just review the text, email and phone records asking you to STOP and do so!

The company in question was very dishonest. I spoke to a representative who charged me a significantly higher price for both gold and silver. At the time, gold was purchased at $3,280 per ounce when its actual value was around $1,800 per ounce, resulting in a markup of over 80% above the market price. Similarly, silver was purchased at $62.50 per ounce when its spot price was around $19 per ounce, which is approximately 325% above the market price. Unfortunately, I have invested over $100,000 in this. Realizing this, I decided to cancel the order promptly. However, I discovered that they intended to deduct at least 21% of my investment. According to their rules, if you cash out within the first two years, they deduct 21%, and 7% for subsequent years. This information was never disclosed or mentioned to me. When I confronted my representative about these undisclosed numbers, he refused to communicate with me in writing, avoiding any written evidence of his deception. I was never given the option to select 'Premium Bullion' coins for purchase, and my only choice was for the representative to make the selection. If you visit their website, you will notice that the prices for coins are not listed. The 'Premium Bullion' they encourage customers to buy is not available anywhere else. I find this to be unethical. The gold they sell is known to be exclusively sold to their own clients, and I am unsure of their intentions. It appears that only the company is willing to buy back the gold they sold to me. With parts of this investment being marked up by approximately 325% without any prior verbal disclosure, I am now facing financial instability because of the company's practices. The silver they sell is also exclusively bought and sold by the same company, with no other apparent options. It is highly suspicious that despite having a $100,000 investment, I have not been offered a login account. All communication has been through phone or email, and when confronted, they refused to communicate via text. The presence of 5-star reviews seems to be solely due to the offer of a free safe for providing feedback. Additionally, setting up a Precious Metals IRA with the company involves partnering with a custodian that has a significant number of complaints and negative reviews.

05/25 My experience involves complete deception. I was advised to invest in Silver from Goldco in October at $17 per ounce. I was told I can expect to see an increase in the price of Silver in the coming years. On this advice I made my investment and the coins that they purchased in my account have absolutely no intrinsic value at all meaning they should cost approx. $17. To my surprise I was charged $50 per coin. Goldco committed fraud and stole my $$

invested in Silver and the business committed to have my value increase in my account however coins they sold me do not have an intrinsic value according to multiple websites. I would like a complete refund of my total investment. I have tried contacting Goldco on several occasions with no response and they also tried misleading me into taking a distribution. I am a senior citizen and have been completely taken advantage of. My next step is to contact the Attorney General if I do not get my refund.

I called these folks last week on 6/17 and was told by a Southern African guy (they say his name was ***) that he would FedEx me the material and the free silver coin (see below) and I should get it within 2 days. I called today because I never received anything, and "***" hung-up on me several times. When I finally got another rep, they claimed no managers were available in the entire corporate office that I could speak with and that *** was gone. (Later, he admitted everyone was working at home.) The rep also said the offer ended, no more coins were available, and there was nothing that could be done. Despite the rep saying the offer had ended, it still shows up ***. I can only be reached by email, private carrier, or US Mail. I cannot be reached by phone.

I invested in this company, and now they do not want the returned merchandise and give me back my investment money. On June 9th, I went into agreement with Goldco to purchase some silver coins valued at $***. They completed the funds transfer by phone. I received a letter dated June 23 stating the funds transfer was complete. I also received an invoice for my purchase showing it paid in full and the amount On Tuesday September 15 I spoke with the representative I had been dealings with, ***, and told him that I have encountered some unforeseen circumstances, and I would like to withdraw on my investments. He assured me that's no problem. He will have to get the right papers to send to me and I should call back on Friday. via email because I have to make the request in writing. On Friday, September 18, I again called ***, and he said to me that he will get ( I forgot the lady's) name to send me the papers via email, because I have to make the request in writing. This is when I became suspicious because I could usually leave a message and he will callback, but this time I couldn't leave a message. However, I called the main number XXX-XXX-XXXX. A lady answered and asked for my name and number. She said that she would forward him the message He returned my call in about 5 mins. This is when I spoke with him on Friday. This is the weekend and businesses are closed. I tried logging in to my IRA account from where I had the money transferred and also from another retirement account and was unable to access either of them, so I don't know if I am dealing with identity theft here also. I have already reported it to Fraud bureau of Investigations. As I said before today is Saturday, thereforeI'll have to wait until Monday before I can speak with someone concerning everything. My bank accounts do not seem to be tampered with, but again I have to wait until Monday before I can do anything