Golden Rule Plumbing, Heating & Cooling
Reviews and Complaints

This was my first service call from Golden Rule. I was very pleased with my technician, Arik, who was pleasant and professional. I was happy to see that he was both gloved and masked for this visit. Explained my choices re: product replacement in terms that were understandable. No com-plaints whatsoever. I'll be happy to use them again for routine preventative maintenance.

This is the second time using Golden Rule, for a plumbing job. As the first, great Customer Service, knowledgeable Plumber(s), explained everything up front, left the job cleaner than when they began. Answered my future project questions, with documented quotes. I will definitely utilize Golden Rule, again, if needed, along with recommending them to others. Thank You Golden Rule!

Tom was prompt and very courteous. He went right to the basement with my husband and looked at our unit. He asked questions and listened attentively as we explained our situation. He communicated some solutions and then recommended two different options for us. We settled on one and he wrote up the order and made the appointment for installation. We were very pleased to have Tom call on us.

I recently tried my hand at home plumbing. What was I thinking? Then I called Golden Rule and had another amazing experience with them coming out and helping me with my plumbing issue. As always the plumber was extremely knowledgeable, very great demeanor, and super helpful. I would highly recommend Golden Rule Plumbing to anyone looking for a company with integrity and getting all your needs met by their super awesome technicians.

We had an excellent experience with golden rule! All of the employees that I had contact with were excellent. It was easy to schedule an appointment and I was lucky enough to get a same-day appointment at no extra charge. All staff were punctual. They explained things in a way I could understand. I got a quote in writing and we were able to move forward that same day. excellent customer service ! I would highly recommend golden rule!

Andrew was on time, professional and knowledgeable of our situation and needs.

We appreciate everything that Golden Rule Plumbing, Heating & Cooling has done for us over these many years.

We look forward to the future with more services that we will need from a five-star company like Golden Rule Plumbing, Heating & Cooling when we get ready to build another new home in the not so distant future.

Thank you Golden Rule Plumbing, Heating & Cooling for all you do!

All the best,
Scott & Therese ***
Lake Panorama, IA

We needed a whole new A/C and furnace system this year. Not an easy task and not easy on the wallet. Golder Rule made us feel like we made the right decisions from the beginning. We had several options and they were willing to work with us on the system we wanted. The install was very fast and professional. They even got our old system up and running for the weekend for FREE so we weren't miserable till the new system was installed. That shows they care for their customers and are in this for the long haul.

Buyer Beware: My water heater had a leaky valve and I was told it could not be fixed without breaking copper tubing therefore the water heater needed replaced. Upon further investigation after the repair I found according to many other plumping sources I was overcharged by 2k and was told the valve could of been replaced. They charged me $3300. Dollars for a basic water heater. This business does not live by the Golden Rule like they say do. I was taken advantage of and I will not recommend this company ?. Do not invite GOLDEN RULE into your home unless you want to be taken advantage of.

This was such a great experience! I was able to book online (which I love - super convenient) for the next day, and the technician was out by 9am. He was great! So courteous, kind, thorough.. he assessed our situation, wrote up options from the simplest to a few steps beyond. Was NOT pushy at all, just presented options and let us choose what we wanted him to do today. Seemed very knowledgeable and answered all our questions. Informed us of the member club (which basically paid for itself today) and has lots of great benefits. It was great, and my drain isn't clogged anymore so I'm a happy customer ?

We had Golden Rule out for a heating and air conditioner seasonal checkup. The technician was very professional and polite. He answered our questions and was very pleasant while in our household. Unfortunately, he had bad news about our heating and cooling system. We will be getting some quotes to make the best decision for our household but we were very happy with the technician's professionalism. However we choose to proceed will be dictated by finances and if we choose to use Golden Rule it will be because they have the right pricing it seems like they are already lucky to have great technicians.

Golden Rule has been my go to furnace and AC company for about eight years. They installed new HVAC in the former home I lived in and I've had them take care of the existing one in this current home. The guys who were out today, John and Mark, a tech and an engineer, were great. I highly recommend them. They are on time. They send you a picture on your phone of the tech before they get to the house. They offer a reasonable monthly maintenance fee that if you don't have a lot all at once it's less than $10 a month. I really appreciate these guys when I go to get new equipment, I will be calling Golden Rule!

First, the technician from Golden Rule Plumbing, Heating & Cooling was an awesome tech! He arrived on time, wore shoe covers, walked through with me my problem, explained pricing and got to work. Lucky for me it wasn't as invasive as I thought it might be...and that was great news. I did need a new toilet as part of the repair and he got right on the pricing and finding the closest one available. The technician returned, got the new toilet, wax ring and toilet set. He took away the old toilet, boxes and all the trash. He left the bathroom spotless! I would wholeheartedly recommend Golden Rule and will call on them again if the need arises. Thanks to the technician and Golden Rule!

First time using Golden Rule - residential gas water heater replacement. No knowledge what to ask, anticipate, expect; they made it fairly smooth and painless. Great communication from office to set up appointment and they called ahead shortly before scheduled time to verify that the time would still work. Technician (insert technician's name) - all good words to say about him - punctual, personable, professional, knowledgeable in his field, clear communication throughout, conscientious to thoroughly clean up after his work was completed. The employee (insert employee's name) - is the major representation that makes my image of Golden Rule Plumbing so good. Definitely will call again when I need their help.

My husband and I were happy to have Jordan Smith come into our home and assess our air conditioning unit and furnace. He found our furnace to be working properly but discovered some problems with the air conditioner. He not only communicated the problem to us but showed us pictures on his laptop of what a unit should look like on the inside. He then showed some pictures he had taken of our unit. We could clearly see the problem for ourselves. Jordan recommended that we have someone come in next week to do a full evaluation and he made the appointment for us. We very much appreciate Jordan's problem-solving skills and will be happy to have him come back again. Thanks, Jordan, you did a great job!

We decided on Golden Rule because Ayden our service tech told us our old system was getting worn out and replacing all the parts needed would be costing more in the long run. Tom your salesman came out and presented all options on the different levels Golden Rule offers. Eric, the Operations Manager kept us well informed all along the process, what crew and time they would be arriving on install day. Brandon and Scott did an excellent job protecting our residence, working non-stop almost 8 hours, and doing a final cleanup that went above and beyond. The excellent workmanship they did give us faith we had chosen the right company. Again our thanks to Golden Rule, you have a well pleased customer. Bill & Lynn P. Ankeny, Iowa