GoToGate
Reviews and Complaints

On April 30th, I booked a round trip flight from Winnipeg to Malaga From June 10th to June 19th via GoToGate. I even paid an extra 25$ for online check-in. On the 9th of June, I noticed that I was not checked in to my first flight from Winnipeg to Montreal and that I was unable to acquire a boarding pass. As such, I called GoToGate and asked them to ensure that I was indeed checked in and that everything was in order for my flight the subsequent day. They assured me that from their end, everything was in order and that I was checked in for all 3 flights required to take me to my destination. They also assured me that I would receive my boarding pass 3 hours prior to boarding. On the 10th of June, I did not receive my boarding pass, as such, I went to the check-in desk at the airport early and was informed that there was no ticket in my name for my first flight from Winnipeg to Montreal. After 3 hours of speaking to GoToGate on the phone, being consistently redirected to another team and being hung up on, they told me that there was nothing that they could do and that it was Air Canada's fault, not theirs. As such, I had to purchase a last second ticket to Montreal in order to catch the remainder of my flights to my destination costing $656.38 despite having already paid GoToGate for one. They have denied me a refund, have caused me excess distress and have wasted a lot of my time on the phone. As such, I am requesting a refund for the last second ticket I had to purchase to replace the ticket they failed to book on my behalf ($656.38), I am requesting a refund for the online check-in I paid for given they had not checked me in ($25) and I am requesting a partial refund for the waste of my time and the added anguish this has caused me.

Thank you kindly for your assistance,

Jason Azzi

I reserved a series of tickets with Gotogate on the 2 April 2022 to a value of €2500.

On the 29th of May I received a mail from them informing me that one of my connecting flights - New York - San Fransisco had been cancelled by the airline, but that they would reschedule me for an alternative flight direct to San Fransisco. Three weeks later, despite numerous calls to their help centre I still had no information regarding confirmation that this flight had been changed.

This morning - 18 June - on the advice of the Service Clientele, I contacted Lufthansa directly. They made the change straight away and sent me the ticket references Paris - San Fransisco, San Fransisco - Auckland. As I have now become anxious about these flights, I checked again with Lufthansa later this afternoon, to find to my surprise gotogate had cancelled my flight from San Fransisco to Auckland. When I contacted, yet again their service clientele they informed me that there was nothing they could do, and they could reimburse me. I am not at all interested by a reimbursement as I have to get to NZ on the Saturday 30 for a wedding. The Lufthansa confirmed that it was an error on their side and that they were under the obligation to find me a new flight. This has not happened yet

I am a frequent flyer and have never had these sorts of problems before.

Booked 2 flight tickets through gotogate back in February 2022, then that same day we had to change our flights so I called their customer service that SAME day. The total for our flight tickets was $1,280 (4,915,130.00 Colombian pesos). Gotogate keep saying that it refunded me about $80 (313,984.00COP) but I keep telling them that I did not received any refund from them, as I and my bank can see that I did not receive a refund, which I can prove with my bank statements. Also the other MAJOR ISSUE is that how is it even possible to only receive such a insulting amount (which again I NEVER received). Were did the rest of my money go? That is ridiculous, so where is the other $1,200 (4,601,146COP) go? And this is from me calling them THE SAME DAY. That's a scam, something is not right. I have tried multiple times to get in contact with them and well their phone line is useless as it is very difficult to get through the line as more than half the time their line just cut after being waiting for a while to talk to someone, I believe they do this on purpose, also by email is also useless. I have wrote them MULTIPLE emails explaining the issues and every time I get a useless answer like what they had already refunded me, even though I have explained that I did not receive anything, so they do not care, I do not even think that they read anything as I always get the same useless answer. Why is nobody trying to figure out why is those major problems happened? I believe it is because they are scammers, someone put in their pocket $1,280 of my money and I will do everything to get it back. It is not true that they will still from me like this. I will also never recommend their company, I will also never use their company again, I will talk badly about their company because what they are doing is not right nor legal. If they were at least trying

Reference: 40-[protected]

Reference: 40-[protected]

E-ticket number: [protected]

Kindly i need support with my refund longtime no updates knowing i contacted Emirates Airlines and dnata and both informed that already the amount refunded from there side with a receipt proof from dnata , So please i need support in this issue before posting on social media the receipt with your reply email that the amount still in Emirates Airlines.

I booked a travel through Gotogate, for Japan and Australia, starting 17. may 2022, (booking number: LJ3EYM). I booked with cancellation guarantee, to be sure if anything happens to me or my wife. I tried to check in on 16. may but couldn't for various reasons. I thought of check in at the airport on 17th may. But I fell syk around 06:00hrs on 17. mai. I could not move at all Since it was the national day of Norway all the offices are closed for business. And I had yo go to the doctor urgently. With very much difficulties, I did that.

I, first tried to inform the flight, Lufthansa, it was stengt. So do all the other offices. I did not travel that day. I have the medical certifcate from the doctor too.

I could't contact Lufthansa even though I got emails returned without being answered, I tried and got through today to Lufthansa and they said to contact Gotogate. I contacted them, but they said they cannot pay whether the refund or postpone coupen of the booked travel.

Please be kind enough to look into this matter, so that I get my legitimate refund or postpone coupen.

Yours' truly,

C. Gopalaratnam.

I see that there have been some changes that have been applied to my travel plan from BNE to ICN on the 2nd of July 2022. Ref no is as follows 6TZLS7. I am very unhappy with the sudden change as I have an important conference to attend as a guest performer for the opening ceremony in Busan, South Korea. This is a very important event which doesn't happen every year and so with no further arguments or discussions, I would like to respectfully request an alternative that fits the timings that I have previously booked for. The flight details also do not make sense, especially on the return flight which mentions we arrive at 2335hrs from Korea and also depart at 2330hrs to Brisbane.

I have been trying to contact the airline for the past two weeks and trying to get help from gotogate. Nobody is being helpful and I'm at the verge of a breakdown.

Order number: LMGAMD

Confirmation Number: 6TZLS7

Regards

Tin

Do not book with Gotogate! If you have any issues, you will be on hold for 2 hours minimum, only to get an impatient customer service representative who states that your ticket is nonrefundable and they cannot help in any way. The customer service is nonexistent.

I had to cancel a flight. I emailed 4 times and called 4 times. When I finally got in contact with someone after being on hold for 2 HOURS (this is not an exaggeration), she told me she couldn't help me ... that I would lose all my money for the flight and that was that.

I wish I knew all this before booking. BOOK DIRECTLY WITH THE AIRLINE. Do not, under any circumstances use Gotogate to book.

on date 13/06/2022 at 07:54 morning i transfer amont of 734.99 SAR throw alahly bank for ticket from Dammam KSA to KHartoum Sudan on date 24/06/2022 name of Amel Mohamed Abu alhassan pasport no P06514874 am Hassan Alamin Ahmed Omer phone no. [protected] e.mail [protected]@gmail.com

kindly no reply up to now am waiting

in my booking LL6Q0W, it is mentioned that cancelation and changes are possible with a penalty of 26 GBP BUT when I was contacting Gotogate they was saying according to their rules ticket is neither changeable or refundable!

Please help to get refunded or Help to provide right authorities' to claim this SCAM Operation

Dear Sir / Madam,

I am writing to you to raise an issue about: Travel agents

The issue that I have experienced was: Hello, my name is fernando Baldé I’m writing this letter to you guys because this agency “Gotogate “ is trying steal the money from me. So basically my flight was cancelled in December due to covid restrictions and they were supposed to give me the money in January as it was cancelled and it supposed to be fully refundable. I was waiting months for the update on my request and they even blame the war in Ukraine which it started in March/April. Then I applied for a chargeback on my bank account which is Revolut (not worth it for this type of situations) and they were be able to reject my dispute so I’m trying my hardest to get the money back

It occurred on: 2021-12-12

This Made me feel like an idiot going back and forth with them I called them 100 times I even called the royal air morroco to try and solve this problem so please help me here as they are keeping my £777.71

Refund the money

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

fernando balde

I was refused to board a plane due to no fault my own.

I booked the flight with royal Jordanian airlines through Gotogate

Ref LKQ7E5

Flight was on the the 10th of may 2022.

From Istanbul to madina Saudi Arabia

My email [protected]@yahoo.co.uk

Yesterday, June 7, 2022,I was looking for flights to England from San Francisco. This company advertised a good flight and price. When I was deciding to book, a notification came on the website claiming free cancelations within 24 hours of booking if you used their phone number so I booked it. I found a better flight so I called their customer service number. I was on hold for about 2 and 1/2 hours. When the rep. came on I told her I wanted to cancel the flight. However, I was charged a fee. When I complained she hung up. Can I get a full refund?

I was on hold for 4hours which has cost me over £30 on charges

I explained that for some reason there is a single letter mistake on a passenger surname on flight ticket I have spoke to airline that I’m travelling with and they said it’s not a problem as it’s a single letter but they need you to change as booked through you

You then said you wanted to charge £89.99 just to check with airline I said this is a very high charge just to check and that I would like a receipt as I will look into this and as soon as I said this you ended the call. So nearly 5 hours wasted and I was charged.

No one has helped since I still have an issue with the name and nothing has been done.

I literally cannot get through to you anyway.

I have tried to contact you for weeks but the que on the phone is over 109 people. I’ve sent emails with no response

And you put the phone down on me

I purchased flights for two people on April 7. There were errors in one of the names that GoToGate said they couldn't correct, and asked me to contact the airlines. The airlines also couldn't help, so I canceled the flights on Apr 8 within 24 hours of making them. THE AIRLINES ISSUED REFUNDS IMMEDIATELY, but GOTOGATE HAS STILL NOT ISSUED ME A REFUND NEARLY TWO MONTHS AFTER. GoToGate is also charging me a $140+ cancellation fee. GoToGate says they must abide by the airlines' decisions and rules, but I have documentation that THE AIRLINES ISSUED REFUNDS TO GOTOGATE IMMEDIATELY after my cancellation.

I made flight reservations for two people on April 7. I noticed an error in one passenger's name, and contacted GoToGate to help me correct it. GoToGate said they were unable to make the correction, and asked me to contact the two airlines involved. The airlines also couldn't help, so I canceled the reservations on Apr 8 (within 24 hours of original booking) and rebooked. The two airlines involved issued me a full refund within 48 hours. I've called GoToGate several times to ask what I need to do to get a refund from them and when I can expect it. They just say they will get it to me ASAP. I'm still waiting for a refund nearly two months after. GoToGate also charged me over $140 in cancellation fees.

Very unhappy when told that in order for me to extend my holiday by 1 day I will charged £51 by the Airline (Perfectly reasonable) and Gotogate will charge an unbelievable amount of £210, what in the hell!

Airline charges £51.

Travel agent charges £210.

There is no correlation, no explanation and reason to charge such ridiculous amounts for a small change almost 1 month out before flying out.

In addition to this, the joy of waiting on call for 1hr 30mins!

I will never ever book with these again, THE END!

I booked a flight to the UK through these idiots. I accidentally put my wrong name as I thought that the form I was filling in was for contact only not passenger information, anyway after filling in and paying for my booking I realised what I had done so I called them straight away and asked if they could do a name amendment so it matches my passport name.

All they had to do was add 2 letters to my name (from Vince to Vincent).

I have called them probably 16 times and asked what the status was and received the same [censored] excuse, “it has been escalated”

Anyway I could not board my flight because of this.

And now I’m out of pocket, no flight all because of their incompetence and lack of customer support.

Mind you, all calls made to them go to an Indian call centre in India and that makes it even more frustrating as the lack of communication is apparent.

They sent me an email stating that they will not issue a refund because the airline won’t, even tho it’s Gotogate’s inability to fulfil the customer request as asked and promised.

Just a warning to all that reads these complaints, they are legitimate complaints.

Gotogate are pathetic, useless, and not reliable at all.

BEWARE DO NOT BOOK WITH THEM

Booked ticket for June 2nd early am flight to Calgary from Fredericton NB return in February of 2022 for myself and my elderly mother. In March they Go Gate cancelled my flight time and changed it to an evening flight, which means I will miss events related to the wedding we are flying to attend. They told me they changed my ticket to June 1st so I would not miss the wedding. However, every time they send me an confirmation it says June first on the confirmation but the eticket is still the late in the evening flight time on June 2 nd which means we will not arrive in time.

I have called 3 times and asked for an email with the updated eticket and keep getting told that it has not been updated in the system, it will take 24 hours or 48 hours, yet after almost a week, still no eticket. We fly in two weeks and I need a eticket, but now I am concerned we have no flight or that it's still for June 2nd in the evening.

When I speak to customer service they are rude and seem ready to fight speaking to me unkindly and yelling when I have not raised my voice to them. They say there is nothing they can do. I need help. My mother and I cannot afford to pay for other tickets. This is totally unfair as we booked months in advance.

I booked the flight ticket an hour ago from Hanoi to Singapore. They haven't sent any ticket or receipt. Please help me get my money back or ticket.