Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Travel and Vacations Sun International Entrance / exit
Sun International

Sun International review: Entrance / exit 1

N
Author of the review
3:26 pm EDT

Good day

Upon entering your premises on 29 April 2017 at approximately 21h30, I was told that there was a conference on the inside and I have to exit again. Upon exiting your premises, I was billed R10 for entering your premises, wtf? A woman named Nontabeko, with a ###y attitude I will add, tells my that she don't care, if I want to leave the premises I have to pay R10 and everybody knew about the conference. Did you notify the whole of Gauteng telephonically of this important conference you have, cause that is where I currently reside permanently. Then pocketing my R10 and not giving me a receipt for my payment afterwards, did she not receive a bonus? Is that why the attitude is there? Where is the customer centricity factor in your employees or are they just there at the booms to collect toll money? I am absolutely astound at the way she spoke to me, was it my appearance? My kids was unfortunately the disappointed parties in the whole matter as there was absolutely no visit to the ice rink for them tonight, cause this is what there father has promised them after a looooong busy day with other family matters. Thank you Grand West for charging me Toll money for driving through your booms in a direction which I did not have to go through after all and thanks for having me break my promise too my kids and having to pay for it by getting heat from your unprofessional, egotistical staff members. I can be reached on [protected] if you need to confirm if this is not a hoax. PS, don't expect me to be all bubbly about it...

Regards
Mr Jacobs

More
Send message
Copy link
Report
1 comments
Add a comment
O
O
Observant
ZA
1 comments
Send a message
Jul 16, 2018 12:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

As a regular gold card holder and punter at Grand West I can certainly vouch for what other disgruntled punters have said. It has always been my understanding that according to National Gambling Regulations there are prescribed percentages which the casino must comply with. If this is indeed the case and Grand West is considered to be compliant then I have little faith in the auditing process. I have personally complained many times but this has largely fallen on deaf ears, and their new way of rating your experience at Grand West makes it impossible to direct your complaints to senior or executive management. An illustration of the impossibility of Grand West is in a recent visit I played a 10 cent machine playing 40 coins at a time. I managed to feed that machine R1200, without one free turn. Impossible you think? No this is the norm at grand west and perhaps thats why their slogan Live the Grand Life has taken a demise. Service at Grand West- well what is that? It does not exist. Attendants on the floor are incapable of rectifying any problems with a machine should you be lucky enough to find any of them as usually they are chatting to other staff and look at you disdainfully should you be so rude as to request help. Where are the drinks people? All the other casinos have them, not Grand West. Why did they get rid of them? I have heard various rumours ranging from theft to inabilty to manage them. As a punter, I was not canvassed on whether the drinks people sjhould go or not. Whoever made that decision made a very bad decision. If the rumours are corrected you treated the symptoms and not the cause. If staff are unmanageable then follow due process and terminate them and might I say the manager who is responsible for that area. All in all Grand West for me is very much a place of sadness as people watch machines gobble their hard earned rands with no possibility of ever winning. Of course at best my comments may be viewed by the powers that be as just another ranting of a disgruntled punter and dismisssed. Well general manager and the team below I hate to tramble on your ivory tower bubble but I am one of a growing number of punters who are seriously asking the question why should I come here anymore, legalised gambling mm, I have another terminology but best not be written here. A word of advice to executive management of Grand West, the world today is a very small place, the power of the consumer is the highest it has ever been, social media may become our voice since you refuse to listen.

More
Copy link
Report

More Sun International reviews & complaints

Sun International - Non pay-outs 33
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sun International - Automated roulette wheels 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sun International - Very unhappy
Sun International - Poor pay outs 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sun International - Non payouts, poor service 2
Sun International - still waiting on feedback regarding claim
Sun International - never win anymore!
Sun International - sun city - all of it
Sun International - poor property maintenance
Sun International - used menstrual pad on main gaming floor. windmill casino bloemfontein
View all Sun International reviews and complaints

  1. Sun International Contacts

  2. Sun International phone numbers
    +27 117 807 000
    +27 117 807 000
    Click up if you have successfully reached Sun International by calling +27 117 807 000 phone number 15 15 users reported that they have successfully reached Sun International by calling +27 117 807 000 phone number Click down if you have unsuccessfully reached Sun International by calling +27 117 807 000 phone number 11 11 users reported that they have UNsuccessfully reached Sun International by calling +27 117 807 000 phone number
    15%
    Confidence score
    Johannesburg
    +27 214 065 000
    +27 214 065 000
    Click up if you have successfully reached Sun International by calling +27 214 065 000 phone number 3 3 users reported that they have successfully reached Sun International by calling +27 214 065 000 phone number Click down if you have unsuccessfully reached Sun International by calling +27 214 065 000 phone number 2 2 users reported that they have UNsuccessfully reached Sun International by calling +27 214 065 000 phone number
    20%
    Confidence score
    The Table Bay Hotel
    +27 214 065 864
    +27 214 065 864
    Click up if you have successfully reached Sun International by calling +27 214 065 864 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 214 065 864 phone number Click down if you have unsuccessfully reached Sun International by calling +27 214 065 864 phone number 1 1 users reported that they have UNsuccessfully reached Sun International by calling +27 214 065 864 phone number
    Cape Town
    +27 315 661 802
    +27 315 661 802
    Click up if you have successfully reached Sun International by calling +27 315 661 802 phone number 2 2 users reported that they have successfully reached Sun International by calling +27 315 661 802 phone number Click down if you have unsuccessfully reached Sun International by calling +27 315 661 802 phone number 0 0 users reported that they have UNsuccessfully reached Sun International by calling +27 315 661 802 phone number
    100%
    Confidence score
    Durban
    +27 415 077 777
    +27 415 077 777
    Click up if you have successfully reached Sun International by calling +27 415 077 777 phone number 1 1 users reported that they have successfully reached Sun International by calling +27 415 077 777 phone number Click down if you have unsuccessfully reached Sun International by calling +27 415 077 777 phone number 4 4 users reported that they have UNsuccessfully reached Sun International by calling +27 415 077 777 phone number
    Boardwalk Casino and Entertainment World
    +27 117 807 855
    +27 117 807 855
    Click up if you have successfully reached Sun International by calling +27 117 807 855 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 117 807 855 phone number Click down if you have unsuccessfully reached Sun International by calling +27 117 807 855 phone number 0 0 users reported that they have UNsuccessfully reached Sun International by calling +27 117 807 855 phone number
    Central Reservations
    +27 117 807 878
    +27 117 807 878
    Click up if you have successfully reached Sun International by calling +27 117 807 878 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 117 807 878 phone number Click down if you have unsuccessfully reached Sun International by calling +27 117 807 878 phone number 0 0 users reported that they have UNsuccessfully reached Sun International by calling +27 117 807 878 phone number
    International Reservations
    +27 118 987 000
    +27 118 987 000
    Click up if you have successfully reached Sun International by calling +27 118 987 000 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 118 987 000 phone number Click down if you have unsuccessfully reached Sun International by calling +27 118 987 000 phone number 3 3 users reported that they have UNsuccessfully reached Sun International by calling +27 118 987 000 phone number
    Carnival City Casino
    +27 127 187 777
    +27 127 187 777
    Click up if you have successfully reached Sun International by calling +27 127 187 777 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 127 187 777 phone number Click down if you have unsuccessfully reached Sun International by calling +27 127 187 777 phone number 0 0 users reported that they have UNsuccessfully reached Sun International by calling +27 127 187 777 phone number
    Carousel Casino
    +27 538 302 600
    +27 538 302 600
    Click up if you have successfully reached Sun International by calling +27 538 302 600 phone number 2 2 users reported that they have successfully reached Sun International by calling +27 538 302 600 phone number Click down if you have unsuccessfully reached Sun International by calling +27 538 302 600 phone number 0 0 users reported that they have UNsuccessfully reached Sun International by calling +27 538 302 600 phone number
    100%
    Confidence score
    Flamingo Casino
    +27 233 487 200
    +27 233 487 200
    Click up if you have successfully reached Sun International by calling +27 233 487 200 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 233 487 200 phone number Click down if you have unsuccessfully reached Sun International by calling +27 233 487 200 phone number 0 0 users reported that they have UNsuccessfully reached Sun International by calling +27 233 487 200 phone number
    Golden Valley Casino
    +27 215 057 777
    +27 215 057 777
    Click up if you have successfully reached Sun International by calling +27 215 057 777 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 215 057 777 phone number Click down if you have unsuccessfully reached Sun International by calling +27 215 057 777 phone number 1 1 users reported that they have UNsuccessfully reached Sun International by calling +27 215 057 777 phone number
    GrandWest Casino and Entertainment World
    +27 102 264 600
    +27 102 264 600
    Click up if you have successfully reached Sun International by calling +27 102 264 600 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 102 264 600 phone number Click down if you have unsuccessfully reached Sun International by calling +27 102 264 600 phone number 1 1 users reported that they have UNsuccessfully reached Sun International by calling +27 102 264 600 phone number
    The Maslow
    +27 152 905 400
    +27 152 905 400
    Click up if you have successfully reached Sun International by calling +27 152 905 400 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 152 905 400 phone number Click down if you have unsuccessfully reached Sun International by calling +27 152 905 400 phone number 2 2 users reported that they have UNsuccessfully reached Sun International by calling +27 152 905 400 phone number
    Meropa Casino and Entertainment World
    +27 518 751 060
    +27 518 751 060
    Click up if you have successfully reached Sun International by calling +27 518 751 060 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 518 751 060 phone number Click down if you have unsuccessfully reached Sun International by calling +27 518 751 060 phone number 0 0 users reported that they have UNsuccessfully reached Sun International by calling +27 518 751 060 phone number
    Naledi Sun Hotel and Casino
    +27 315 805 000
    +27 315 805 000
    Click up if you have successfully reached Sun International by calling +27 315 805 000 phone number 4 4 users reported that they have successfully reached Sun International by calling +27 315 805 000 phone number Click down if you have unsuccessfully reached Sun International by calling +27 315 805 000 phone number 2 2 users reported that they have UNsuccessfully reached Sun International by calling +27 315 805 000 phone number
    33%
    Confidence score
    Sibaya Casino and Entertainment Kingdom
    +27 145 571 580
    +27 145 571 580
    Click up if you have successfully reached Sun International by calling +27 145 571 580 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 145 571 580 phone number Click down if you have unsuccessfully reached Sun International by calling +27 145 571 580 phone number 6 6 users reported that they have UNsuccessfully reached Sun International by calling +27 145 571 580 phone number
    Sun City
    +27 393 059 111
    +27 393 059 111
    Click up if you have successfully reached Sun International by calling +27 393 059 111 phone number 5 5 users reported that they have successfully reached Sun International by calling +27 393 059 111 phone number Click down if you have unsuccessfully reached Sun International by calling +27 393 059 111 phone number 1 1 users reported that they have UNsuccessfully reached Sun International by calling +27 393 059 111 phone number
    67%
    Confidence score
    Wild Coast Sun
    +27 514 102 000
    +27 514 102 000
    Click up if you have successfully reached Sun International by calling +27 514 102 000 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 514 102 000 phone number Click down if you have unsuccessfully reached Sun International by calling +27 514 102 000 phone number 2 2 users reported that they have UNsuccessfully reached Sun International by calling +27 514 102 000 phone number
    Windmill Casino
    +234 12 779 000
    +234 12 779 000
    Click up if you have successfully reached Sun International by calling +234 12 779 000 phone number 0 0 users reported that they have successfully reached Sun International by calling +234 12 779 000 phone number Click down if you have unsuccessfully reached Sun International by calling +234 12 779 000 phone number 0 0 users reported that they have UNsuccessfully reached Sun International by calling +234 12 779 000 phone number
    Federal Palace (Victoria Island’s
    +56 72 951 100
    +56 72 951 100
    Click up if you have successfully reached Sun International by calling +56 72 951 100 phone number 0 0 users reported that they have successfully reached Sun International by calling +56 72 951 100 phone number Click down if you have unsuccessfully reached Sun International by calling +56 72 951 100 phone number 0 0 users reported that they have UNsuccessfully reached Sun International by calling +56 72 951 100 phone number
    Monticello Grand Casino and Entertainment World (Chile
    +507 294 4777
    +507 294 4777
    Click up if you have successfully reached Sun International by calling +507 294 4777 phone number 0 0 users reported that they have successfully reached Sun International by calling +507 294 4777 phone number Click down if you have unsuccessfully reached Sun International by calling +507 294 4777 phone number 0 0 users reported that they have UNsuccessfully reached Sun International by calling +507 294 4777 phone number
    Ocean Sun Casino (Panama
    More phone numbers
  3. Sun International emails
  4. Sun International address
    6 Sandown Valley Crescent, Sandton, Gauteng, South Africa
  5. Sun International social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
Sun International Category
Sun International is ranked 85 among 518 companies in the Travel and Vacations category
#83 Roma Pass Roma Pass #84 Travel Republic Travel Republic #85 Sun International Sun International #86 Vacation Express Vacation Express #87 EF Educational Tours EF Educational Tours
Sun International Alternatives
Bluegreen Vacations 320 reviews HotelsOne.com 84 reviews Skyscanner 293 reviews Isango! 13 reviews Government Vacation Rewards 87 reviews