Groupon.com
Reviews and Complaints

I purchased 4 hours of "deep house cleaning" from this company. They sent a woman who after 2 hours of cleaning our 4 bedroom and 2 bathroom house told us that she was all done and ready to leave and that I can get a refund for the remaining 2 hours. I spoke with the company and they said they can't give a refund but will send us another cleaner for 2 hours without additional charge. We arranged for her to come out yesterday, 9/9/17 between 10 and 11 a.m. We confirmed this on 9/8/17. We waited in all day and the cleaner failed to show. We tried to call and our all was not answered. We also emailed and texted without any response. She actually did call us and when we asked where the cleaner was, she hung up the phone. We would like a refund or credit towards another Groupon. The first cleaning was far from "deep cleaning"-- it was superficial at best.

I purchased Groupon for 1 no-chip manicure and have tried for one week to schedule an appointment. They don´t answer their phone and do not return calls. I have tried to schedule on-line but the site does not allow me to select a date or time. I also downloaded the Mind/Body app and ran into the same issue! I also sent a personal e-mail as suggested on their voicemail that also went unanswered. Customer service is non-existent and I do not want to pursue this any further and would like my money refunded or placed in Groupon Bucks and I will choose another place of business. I also saw that they still are offering this deal through Groupon which is unbelievable.

8/24/17
When purchasing 2 groupons #[protected] & #[protected] the discount code TAKE50 was not applied to either order. I chatted with a representative Gesila P. who issued me a refund of 14.50 but put it in a "Groupon Buc" instead of back to my credit card. I did not ask for nor was I asked how I wanted the refund. I DO NOT want "Bucs". How do I get a refund of my money? The website did not apply the discount code that was sent to me via email. They overcharged me for my purchases! I do not intend to purchase any thing else from this company unless this situation is remedied.

My address is listed as garner, nc my purchase was sent to Bronx, ny. It took two weeks for the product to even be processed in that time I messaged them asking if I could cancel my purchase they did not message me back for a week until it was sent out then messaged me the next day and said "sorry it has been sent out" even though that was a week after I asked to cancel it. Then it is delivered to an address in Bronx, ny. I have waited almost a month for this package I do not want it to be redelivered or anything I would just like a refund on the product.

On 7/31 I made a purchase...but quickly changed my mind and canceled. Per Groupon I would get a refund of $19.99 no later than 10 days. Today is 8/16...and still no refund in my bank account. I have contacted Groupon customer service several times and they either blow me off...tell me I need to wait longer or pretty much that I'm SOL and they can't help me. So basically I have no product and Groupon has kept my $$. I have purchased with Groupon for many many years...but this situation has been so frustrating. I will be closing my account and will NEVER purchase from them again. They have acted like my problem is not an issue and have treated like I'm not valuable. Done with Groupon. Clearly they must be hurting as they have kept my $19.99.

On august 6th I noticed on my credit card account that grouping had charged $110.40 for a river cruise that was never made by me. I contacted both grouping and the merchant about this charge. The merchant stated that he had no problem with a full refund. The problem is that grouping refused to issue any credit" ALL SALES ARE FINAL". I told grouping that this charge had not been made by me and I would not even be in the state on the date of the cruise. I have contacted the NEW YORK STATE ATTORNEY GENERALS OFFICE to complain about this and the local police department to file a complaint about credit card fraud.

I paid $20 for

The business has closed since. I physically went there and there is no bike shop. I left a vm for a Google voice mail that picks up when you call the business. The website is a fake one with a buck of icons and nothing happens when you click on them.

I used chat, email and call. They either hang up or just refuse to repond to my emails. This is flat out theft in the day light. I'm charged for a service from a non-existing store.

I believe the customer reps are in a foreign country and not familiar with US laws. It appears that they lie, hang up, or do whatever it takes to not issue refunds and tire the customer to the point of giving up. How much time should one spend on getting a $20 refund?!

This is corruption in practice. I hope someone stops this madness.

I purchased a groupon through Northgate Massage Therapy & Spa for a 60 minute Swedish Relaxation Massage back in May of this year. I've made several attempts to schedule an appointment with no luck. I only get a voice mail which i have left my number with no return phone call. I've emailed them to request an appointment with no luck there either. If I'm not able to to use my groupon then I'm requesting my money back.

Bought a groupon for water taxi ride for 4 people to Toronto Islands and when we arrived in Toronto we found out that the Toronto Islands were closed due to flooding and have been closed since beginning of May. The voucher is valid for Monday to Thursday. Tried to contact water taxi now just a recorded message saying that no taxis were going to the Toronto Islands during the week.
I have tried to contact groupon customer support several times but no luck, it appears this section of their website is not working.

Groupon No. LG-GGS1-KG6B-M9PG-G3KH

I have a groupon account and have been using it for years. I attempted to log into but it said the account did not exist. The customer service told me that they closed my account because I have multiple accounts (I have additional account to purchase a skydiving voucher for my nephew and just used once) but were willing to give me back my usused voucher. I complied the ones I have not used (8 ones, with a total value of over $300) and send them to the customer service. They changed their attitude and told me my account was “a violation of our Terms of Service and closed the account. This decision cannot be appealed” and asked me to immediately stop using their service or they will take “further action”. I felt so disappointed as I was always a loyal customer to groupon. I just think it does not make sense for them to close customer’s account without notification, even though the customers might have violated some rules, which I honestly don’t know about in the past. It is ridiculous that groupon says the value of the groupon we purchased never expires and then they just shut down the customers’ accounts so they can never have their money back. I hope more people will know the way they treated some customers and even threatened them with “further action”. I will never work with this company again.

I've been using Groupon for many years now and never had any problems until recently. In May I purchased a window washing deal for $59 to clean 15 windows, A&E Cleaning Solutions. Called to make appointment in beginning of June. A voicemail answered and I left a message. Got a call back from a different number from someone named Angel, not the same voice on the message machine. I booked appointment with Angel for June 19 to arrive between 1 to 3 p.m. I texted him my address and he responded he received it. He called me two times after that asking if he could come then, that he was in the area. I said no, that I'd see him on day of appt. June 19th, I texted him around 1 p.m. asking if he had a time that he'd be here, no response. Texted him at 2:30 asking the same, no response. Texted at 3:15 saying don't bother, having not heard from him that I would be contacting Groupon for refund. Then he calls me around 3:30 p.m. saying he was an hour away and could he still come and do the windows. I said no, that I'd been waiting all day and that 4:30 was not okay. Contacted your chat on the groupon website and asked for refund, was told I can only get credit, no refund, even though the person was not fulfilling the required service. At this time I'd also purchased two auto detailing deals for my husband and myself, and that company does not return any calls. That was a company named "Autotude." I told your representative to issue credit there too as they do not return calls nor answer the phone. I checked both of these companies out on Yelp prior to purchasing these "deals" and they had 4 stars! Now, a month later, A&E has 2.5 stars and a bunch of bad reviews in the last month. Autotude still has good reviews. I would like a refund of my $165 in credit. you have already had my money for the A&E deal for over a month and now you have another 110 this month. It seems to me that if the people that you sell these deals for cannot follow through with their deals, you should give the money back to the customer. It's the honest thing to do. There is nothing I am going to buy from Groupon now as I do not trust that any of them are legitimate deals!

On the 8/6/17 I purchased through Groupon app a deal that stated 15% off site wide until Midnight. I have a screen shot of the deal in the attachments. I purchased 6 village-roadshow-theme-parks tickets annual each costing $89*6 =$534. I placed the code flashsale in the box and was accepted. The deal indicated 15% off site wide to my calculations is $534-15%= $453.90. When I received my bank statement i was charged $520 where they only took 15% off one ticket. I contact service desk via email 5 minutes after I notice the mistake and was told too bad and it was 15% off a single ticket not a group ticket however no where on their app did it state this term. They have refused to give me back $66.10 on my account as they don't have these facilities and they were not in the wrong. Despite in the T&C 5.2 it states it can go back into your account. I have asked for this matter to go through to the complaints area and they have denied this saying we have credited $66 back into my Groupon account which i don't want. This is false advertising and if i purchased the tickets individually i could have saved 15% off each ticket. I informed them i want to speak to the complaints area and they did not care and declined my request. I am frustrated as their app does not indicate single purchase. They now will now not return my emails with the request to discuss this matter further. Deal purchased Village Roadshow Theme Parks Date of purchase:08.06.2017 No of Groupon 6 Amount $520.65.

Order Details
The order number for your purchase on January 7, 2017
is [protected].

I purchased this Groupon and was unable to use it due to the facility being out of service. We repeatedly tried to call and check their website but could get no information. We eventually drove down and paid for parking, then waited in the cold for several hours ( the grandchildren really wanted to go). Eventually a worker came out and said they were unable to make it work. We never were able to use the Groupon.
This is the first time I've been back and I am requesting a replacement Groupon for this facility, the Atlanta SkyView Ferris Wheel. Please inform me how long it will take to resolve my issue.
Sincerely, Mark Shefrin
[protected]@yahoo.com

I bought a groupon to a workout studio that doesn't want to help me redeem it so they asked me to get a refund with groupon. As soon as I bought the groupon I emailed and called the studio but no answer. Just my luck that this was a long weekend and no one got back to me. I finally was able to get through to someone but now groupon doesn't want to give me a refund because the time has passed. I tried to cancel me order days before but there was no option so how am I supposed to get one? they don't want to help me. I have been a customer for almost 10 years. i am extremely sad this is happening to me. so disappointing

When I bought these, I had no idea I would need a corneal transplant. I am still in bandages and meds. The stitches stay in a year. I am afraid to to have my face frozen and frozen facial on face and freeze my eye. Cannot afford a rejection. My coupon expires 6/17. I was wondering if I could please trade this coupon for something else. For proof Dr. Lance Forstot Littleton Colorado. Thanks Sharon Lindimore.

Order a seating area from groupon at begin of the month to say it will be here with in 7 working days after speaking with numorous people on live chat all saying that my order will be with me to have too call them today to find out the seating area was supposed to arrive on the 18th and don't know where my item is?! How do you loose a £330 seating area? Why was groupon advisers telling me for last 4 days my item would be here by today! And still nothing?! This has now been refunded but won't hit my account for another 7 working days! Thanks groupon I had a speacal event tomorrow and now no seating area or money back into the account to go but 1! Won't be using this service again and will warn everyone else about the bad service we received from your team! Talk about no communication!

Bought refurbished iPad off Groupon. The information states that there's a 60 day warranty. The iPad is not holding a charge so I contacted the company. They gave me a contact to get in touch with and that contact told me to then get in touch with groupon. This has been going on for about a week. No one can give me answers and is giving me the run around.

Hello. I have purchased a coupon from Groupon and have not received it. I paid the full price and they took my money but did not send me my coupon. When I contacted Groupon customer care they said they'll check what was going on and said they'll contact me back later. Then they said that I'll get another coupon within a couple of days which also didn't happen.
But when I sent a refund request they simply didn't reply. I am so disappointed and will never use them again. I'm not surprised that there are so many people who were not satisfied with Groupon provided service. Better avoid this site.

I recieved a certificate through Groupon as a gift to get 2 haircuts by May 28, 2017... I recieved gift on February 27, 2017 ... I made numerous calls to the phone number listed on the Groupon ... No one ever answers! Goes to a voicemail! I left messages to call me regarding making an appointment... No one ever called back! My last call I let them know how unhappy I was with how they handled things, not returning a customers call ... I would definitely stay clear of this business!

I bought a 'Groupon' for window cleaning by 'The Best Cleaning Services'. As directed on the Groupon, I called to make an appointment to have my windows cleaned. I was given an appointment for Thursday, April 20th at 11:30 a.m. That day I made sure to move furniture so that no windows were blocked prior to appointment time. Just prior to 11 a.m. I received a call from a window cleaner saying that they had a late start to that day so they wouldn't arrive at my home until around 2 or 2:30 in the afternoon. I waited around all afternoon and they didn't arrive. When I called their office I got their answering machine and I left a message saying that nobody had come. I have had no response to the message that I left, so I ended up cancelling my Groupon. I am very dissatisfied with this company.