Guest Reservations review: Roomers Munich 2024-03-13 through 2024-03-14

THE WORST! THIS COMPANY IS STEALING YOUR MONEY! And there is no one who cares!

Explanation: I had a reservation done in a 5* resort in Munich from 13/3/2024 to 14/3/2024 by your service. This was done by mistake - I usually go directly towards the hotel, but somehow, I clicked on a link that looked very similar to the hotel's homepage.

Unfortunately, I a) did found out only after I had done my reservation already, and b) I had to cancel my stay. The cancellation was done on March 11th, so WAYs before the 24h term. On the booking, it was also stated that there is no cancelation fee if you cancel until March 11th.

And here the nightmare begins: Yes, there is no cancellation fee if you cancel until 11/3... but in the small prints, it says that a cancellation must be done on 11/3 at 4:00 a.m. (!) in the morning. WTF! Nobody is awake at that time in Germany!

Then I explained the issue to the hotel in Munich on 11/3 at 12:30 p.m. - they were happy not to invoice any fee as it was within a 48h cancellation term, and they also agreed NOT to invoice the amount to your company... which I already paid to you via Credit Card.

So, now I tried to reclaim my payment to your "lovely" company... this is the result:

- I wrote you an email explaining the issue - "mail delivery failed".

- I reached out to your US customer support line twice - your automatic system first stated that it will connect me to an agent to explain the whole thing, but then the line was just cut, telling me "just reach out again to us if you want the lowest fares"

THIS IS THE WORST!

Basically, you leave me no choice to just eat my loss... and you even take my money, even if the hotel on the other side will not charge you a dime!

In my book, this is stealing!

I can only tell everybody using this service: DO NOT DO IT! If something brakes, you are left out in the rain. Go to another agency with a better customer service, or go directly to the hotel's homepage!