Gym Company’s earns a 1.0-star rating from 244 reviews, showing that the majority of fitness enthusiasts are dissatisfied with workout facilities and services.
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Unsatisfied with membership
Good day my name is Beverly Katane
My email is Beverly.[protected]@gmail.com
I have a serious problem with our gym company in rustenburg…since I joined the membership I have no peace …the sales persons call me every month for a payment.i joned the gym last year in October/November and I only went to the gym once up to this day I hvnt used the gym or it’s equipment.the sales person there call me rudely to come pay for my membership otherwise I will be blacklisted…
Today an incident happened…someone from thy company named palesa called me regarding payment. I told her I paid 2months in advance I cannot be owing she asked me to come to the gym to enquire…I hv to leav my own job to go the gym for just payment,? Then she hung up.
I called with my phone to ask for palesa again the lady from reception said she is not available. Then I askd for accounts then I spoke to Tebogo…she was very rude nd told me not to talk to her with a loud voice as she called me not the other way round.
These workers are just soo unprofessional, they make the gym vibe to be too boring.the last time I was at the gym I asked for assistance from the receptionist due to payment of the new membership she was very rude I had to call on the manager and the matter was resolved
I tried to cancel the gym contract for the past 2months but I was told that my contacts is 36 months whilst when I registered it only said 12months….I honestly feel like I was really scammed I will like this membership to be canceled with immediate effect I rather gym at home if it means paying for a gym and being bullied for assistance.
RUSTENBURG GYM COMPANY IS A SCAM PLEASE LOOK THROUGH IT AND ITS EMPLOYEES OTHERWISE MORE PEOPLE WILL CANCEL.
I loved the gym soo much as it was convenient for me but ever since I hurt my knee 4months back unfortunately I just got lazy to go back to the gym so am just paying mahala
Please assist…thank you
Desired outcome: I will definitely like my contract to be canceled with immediate effect
Closer of the ormonde gym
Good day
My name is Linda Mathe I received a message on the 13/05/2022 advicing me that the Ormonde GYM company will be relocating to Winchester as of the 15/05/2022 I have being calling the Winchester branch and I have being moved from pillar to post. All I want to do is to CANCEL my membership because the Winchester gym will not work for me as I stay in Ormonde.
Can somebody please help
Regards
Linda Mathe
Desired outcome: Cancel my contract as it is over two years
Fraudulent account created in my name
Good Day I received an email from the Gym company to inform me of a membership in my name that was created in 2017 and how that I'm owing them for those years and to my recall I did report my personal belongs being lost around the same year the membership was created I need someone to assist me in reporting this please so they can also remove that fraudulent account in my name.
Desired outcome: For this account created in my name to be canceled as I'm not the one who created it
Ormonde Branch closed
Ormonde gym company is closed and I did not get any notification, only heard from other people around that I need to go to Winchester hill branch to either cancel or continue with my membership should I wish to do so. I chose to cancel my membership because I used to walk to the Ormonde branch and going to Winchester will cost me to request an Uber going there. Upon arrival at Winchester Nelly the receptionist told me that I need to pay approximately R1100 cancelation fee and a member can anyway be moved from one branch to another as long as it's less than 10 km away as per contract. I requested the contract that I signed instead I was emailed a new contract saying the original one will take about a month to be available. I can suffer because Ormonde branch failed to pay its rent, why should I be penalized for their frustration?
Desired outcome: Cancel my membership without any penalty fee because it's not my fault that the gym is closed.
Ormonde branch non-platinum customers being upgraded
My name is Gordon Davids a Ormonde branch Platimum member who feels it's unfair for non-platinum members (Ormonde) upgraded to Platinum status without paying Platinum subscription fee (branch relocated to Winchester Hills).
We can't have the same Platinum option benefits but pay different subscription fees (Standard vs Platinum status).
UNFAIR!
Desired outcome: Requesting my Platinum subscription fee be decreased from R399 to R199 with immediate effect.I do know a lot of The Gym ex-Ormonde branch non-platinum members (colleagues/family/friends) but they're not aware of my complain
Lack backup generators during load shedding.
I have recently joined Gym Company Flora Centre, specifically for the classes they offer between 17:00 and 18:00 .I went there three times this week eager to get started,surprise surprise Loadshedding all three days.Total darkness ,no generators ,no backup lights nothing .Can you please do something about this, I mean really ,is this how you treat the people that keep you guys going ? I already regret joining.
Spinning Class : Atteridgeville
I am a member at the above-mentioned gym and I am just not impressed with what is happening with the spinning bikes at the gym. The class which consist of 15 to 17 bikes has only 9 bikes that members can use and the rest of the bikes are out of service. This is being happening for over two months now. We suppose to fill in the list before the attending the class which is okay however why fill in the list knowing very well that you are not going to get a bike working there.
Another is the power generator which I do not understand why the gym is not using it like any other shops around Nkomo Village. Load Shedding is here to stay and which means if there is no power then we are unable to use all the machines which uses electricity, this consist of the Spinning class too. Something needs to be done as this is really frustrating to pay for maintenance fee and nothing is maintained.
Desired outcome: HIGH PRIORITY
Lack of Generator as a backup during Loadshedding
I am Adv Masipa Solomon a member of Gym Company in Atteridgeville.
My complaint is that since there is load-shedding, it seems the Management of this establishment has not made any provision for Power during load-shedding.
I find this totally unfair because without Power one cannot operate a radio and enjoy Spinning.
I request this matter to be addressed as a matter of urgency because it is really irritating so say the least.
My email address is [protected]@Tshwane.gov.za and office number is [protected] and my mobile number -[protected].
Thanking you in advance.
Adv Solomon Masipa.
Desired outcome: Backup generator is available as I understand from the Shop management and other shops use same during load-shedding by paying certain levy of some sort,
broken air condition at baragym company
a humble request can you please fix the air conditioning at Baragwanath Gym Company
ever since the gym started operating after Covid, the Studio where aerobics are taken place the air conditioning I don't know whether is broken or the manager doesn't want to switch it on
On Tuesday (5/04/22) I attended the step class then the room started to steam up and the floor started to slippery . when we try to complain non of the managers were present the front line ladies told us that they are gone and we ask the consultant gentle to assist to solve the problem suggesting that if we could open the door so that air can rotate in, He told us that it is not possible to open the door then we try to explain to him that we are going to fall because the floor is too slippery
so can we please get this matter resolve?
Desired outcome: I would like gym company to fix the air conditioning, please
The branch in Rustenburg does not open on time. I am going to cancel my membership
The branch in Rustenburg does not open on time.
Cancelling of my gym contract
Good Day,
I joined Leading Edge Gym in Goodwood and paid them regularly every month they deducted their payment, recently I got a shoulder injury and I went to them to ask if I can cancel my Gym contract as I wont be able to attend the Gym as I currently under physio and they did not wanted to and only to find out they were close during the Covid period last year and I was not at the Gym but they still deducted the membership fee every month. So after several attempts of asking Leading Edge to cancel my membership I stopped their debit order on my account, please assist how can I be helped to get me out of this membership as due to my shoulder injury I cant do my weights lifting, my name is Nelson Buffet [protected]@gmail.com
Thank you in advance.
God bless you.
Desired outcome: To cancel my membership and contract with this Gym Leading Edge
Poor Service
Good day [protected] I have tried for weeks to call Winchester Hills Gym Company, the phone just rings and cuts off. At times it will be engaged to no end. The thermometer does not work, making the Covid 19 Protocols null and void at this facility. This has gone on for weeks and nobody seems fazed. I m on a platinum package and was advised that i will...
Read full review of Gym CompanyCancellation of contract. Made me sign with misleading information
My membership no. -74678U
I'm 19 year old straight out of high school 9 months ago a gym company assistant approached me convinced me that the gym is the best gym. Little did I know that I was expecting my mother to pay for my gym contract by giving me the required amount every month my mom lost her job. I didn't even start at the gym /using the facility since then till now but every month money is being debited from my account. I don't even own a membership card or anything from the Gym. The minimum duration is 36 months. I did receive messages from them say I'll be blacklisted I don't pay. It's Dec now the facility is currently closed and have been try to contact them.
I am not wrong I was told lies about the company. You opened late without communicating. I have never stepped inside the gym and I want the contract cancelled, I am a student I don"t have parents who can pay the gym if the cancellation doesn"t go through. You have wronged me, Actually this is robbery.
Desired outcome: Cancel contract and received my funds
Product
My bank account has been debited for a almost a year now and I have never set foot in the gym. I was double debited on the 3 December 2021. Please stop debiting my account as I have no papers or emails received in regards to the membership. Not even a card
Desired outcome: Stop debiting my account
Cancellation
Good day
I would like to lodge a complaint against Gym Company Bara. My contract has lapsed and I signed a cancellation form and the gym company in Bara refuses to cancel my contract. I am a cash premium payer and thats because the gym company messed up my account and I opted to pay by cash. I have spoken to the manager at gym company about my predicament and she just blatantly refuses to understand how frustrated I am with the terrible service I am getting at this gym company.
I have never received any pleasure from this institution and I regret signing up a contract with them. I will make sure that none of my friends and family have any contract with this institution that lacks customer service, I will make sure I spread much information about this terrible service they offer to its members on social media.
I am very much shocked at the level of disservice I have encountered, no one deserves to be subjected to this terrible gym institution. I am going to lodge a complain on hello peter to that people see these horrible reviews before they sign up contract with gym company. I am very disgusted by gym company and I regret taking up any contract.
Desired outcome: Cancel my contract
Gym company debit order
I signed up because of misleading information, i did not even know it was a 3 year contract .I have never even attended the gym even once.They refuse to cancel my membership and tell me that i need to bring in another member to continue from my account because they losing a client.i do not know what to do because deductions are still going on.its so disappointing to be robbed off like that and I want to be refunded my money
Im also going through the same thing. Misleading information now I'm debited twice in one month surely I want my refund. I'm no longer staying in tat vicinity, I need to cancel the contract I was not told is for 3 years.
Realy gym company?
Bad service at newtown gym by tracy
Good Day
I received BAD Treatment at GYM Company Newtown, From TRACY — IM paying every month 25 Th however their system shows arears as debit order request is on the 1st of Each Month — I was advised it will be fixed once I send my ID, However that was not done as they advised the Copy is Not Clear. Today I was not allowed into the GYM however I pay Monthly on the 25th. I request That the Membership be Cancelled as I cant pay and not access the GYM please not any cancelation fees will be paid by TRACY: My cell [protected]
Desired outcome: Cancel Membership... Correct BAD Treatment that is happening @ Gym company Newtown
Lack of security
At L A fitness someone broke into my locker and stole my wallet. The employees didn't appear to care. I think it happens all the time. The following day the was no notices posted to be careful with what you put in your locker.
Desired outcome: Better security any warrrnings posted.
Unfair blacklisting
Joined gym company's when i was still at school and couldn't afford because a guy adviced me that a student will gym for free for 3months. Went to gym for probably 3 weeks not everyday due to transport and never went again. Next thing i know after school i was blacklisted. Just need to know how to go forward so to br removed for the list. Thank you
Desired outcome: Removal of blacklistinb
Contract cancelation
R04680 (MF1631292H211115) - Since August 2021 I have sent numerous emails, requesting to cancel my FitExtreme Randburg gym contract (I then learned that FitExtreme was taken over by the Gymcompany Randburg Bromhof.)
I signed a month to month contract with FitExtreme. The Terms and Conditions states a months written notice to cancel the contract. Gymcompany absolutely refuses to cancel unless i come to their gym for an 'exit interview'. They have no right to change the [protected]@C's
Desired outcome: Immediate cancelartion of contract
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Overview of Gym Company complaint handling
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Gym Company Contacts
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Gym Company emailshr@gymcompany.co.za100%Confidence score: 100%Supportinfo@gymcompany.co.za100%Confidence score: 100%clinton@gymcompany.co.za99%Confidence score: 99%lucky@gymcompany.co.za98%Confidence score: 98%craig@gymcompany.co.za94%Confidence score: 94%daniel@gymcompany.co.za93%Confidence score: 93%gm.randburg@gymcompany.co.za93%Confidence score: 93%martin@gymcompany.co.za92%Confidence score: 92%fitness.bloedstr@gymcompany.co.za91%Confidence score: 91%wellington@gymcompany.co.za89%Confidence score: 89%rishen@gymcompany.co.za88%Confidence score: 88%
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Gym Company addressBracken City, Hennie Alberts Street, Brackenhurst, Alberton, 1448, South Africa
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Gym Company social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 02, 2024
Most discussed complaints
termination of membershipRecent comments about Gym Company company
Unauthorized debit orders, while cancelation proof forwarded to the company.
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