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Hallmark review: Product availability

D
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12:42 pm EDT
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I have been a loyal customer with Hallmark for years and spend hundreds of dollars each year during the July and October Premiere. I am totally disgusted with the lack of availability of ornaments both in July and October! There has never been an issue like this and I am highly considering giving up on Hallmark if this is the type of customer service YOU are providing. I do not blame the stores as "you are only as strong as your weakest link" and obviously someone (or several people) have not gotten it right at the corporate level causing a trickle down effect of poor customer service to the stores. I have many family members and friends feeling the same way and the morale of both store employees (wide range geographically) and the verbal disgust by MANY customers when I was in the stores only shows a downward slide for Hallmark if you dont get this corrected! Personally, I have set my mind that if I cannot obtain the Smore Nutcracker this season than I am personally giving up totally on your brand. Too many other companies provide quality at a cheaper price! I do wish for a response (although at this point my expectations are minimal). Thank you, Dawn

Desired outcome: Smore Nutcracker AND improved availability of products advertised in mailings BUT not showing up in the stores (or available online)

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  1. Hallmark Contacts

  2. Hallmark phone numbers
    800 902 0900
    800 902 0900
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    50%
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    United Kingdom
    1800 729 999
    1800 729 999
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    5%
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    Australia
    +1 (800) 425-5627
    +1 (800) 425-5627
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    United States
    +1 (800) 268-3230
    +1 (800) 268-3230
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    Canada
    +61 800 651 845
    +61 800 651 845
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    Australia
    +32 36 807 251
    +32 36 807 251
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    100%
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    Belgium
    +31 104 596 515
    +31 104 596 515
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    Netherlands
    +91 114 141 0000
    +91 114 141 0000
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    India
    +91 114 141 2222
    +91 114 141 2222
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    2501 McGee St., Mail Box 100, Kansas City, California, 64108-2615, United States
  5. Hallmark social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024