Harbor Freight Tools review: Customer dis-service

I want in to buy a large toque wrench today. I found the one I wanted, took it to the register and the lady snottily said, "hang on a minute".  Not a good start. 3-4 minutes later, she asked "how can I help you". So, I looked down at the torque wrench laying on the counter right in front of her. So, she rings it up and I have my money out waiting to pay. She asked what my phone, I told her I didn't give it to them before. She turns and tells me, "For the lifetime warranty to work, I need your phone number." I always thought you just needed your receipt. Anyway, I said I didn't want to give my phone number out. She again demanded to have my phone number, I said "it says right on the box, 5 warranty, I shouldn't have to give my phone number to her." She started to argue with me again, so I grabbed my money off the counter and left. As I was walking out irritated that I have to give my phone number for a tool to have a warranty is BS, she totally smarted off, "Have a nice day."

I turned to her and said, "[censored] Off". She just cost her company a lot of money. She didn't even try to keep the sale at all, she thought it was the best move to smart off to me. Do they train these people to demand a customer's phone number to be able to honor a warranty? I have bought a lot of stuff from this place and have NEVER been told I have to give my phone number for A warranty to be active. This lady doesn't understand the value of keeping a customer base. She thought she was the winner by smarting off at a sale walking out the door. She lost, her company lost. Lost any future sales to me as well. So smart Alek employees are costing this company. What happened to helping a customer, and not being a detriment to the company's future by jeopardizing the bottom line and losing sales. It's not a good company policy to piss off a customer and lose all future business from them again, because you think you run the show. In the long run the customers paying their hard-earned cash run the show. The customers pay that rude cashier's wages.
Employees in this town seem to think they are here for us, we the customers, are here for them, to pay them for an item they provide. They need to get off their high horse and realize they are losing customers by treating them/us this way.