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I have been a loyal customer of hardees in myrtle beach and columbia sc, charlotte, nc, and chattanooga, tn, eating there nearly every morning for 25 years. Until several years ago, when I had occasion to travel into alabama and had the misfortune to stop, as usual, at hardees.
I pulled up to the drive-through at hardees in bridgeport, al and ordered a sausage biscuit with mustard, and they handed me a bag containing a sausage biscuit. I was three miles down the road before I opened the wrapper, and realized that they had neither put mustard on the biscuit, nor put a mustard pack into the bag.
So I returned to the restaurant and went inside and asked the surly clerk who had waited on me if I could please speak to the manager. After a five minute wait, a pleasant looking manager spoke to me and I showed here the sausage biscuit and bag and absence of mustard. She politely apologized, and took the bag from me, went into the back and returned the bag to me and said she he had taken care of that problem, and smiled again, and I left the store feeling that my problem had been taken care of satisfactorily.
A mile away from the store, I opened the bag and pulled out my now cold sausage biscuit, unwrapped it, and found mustard leaking from every portion of the circumference of the biscuit.
Obviously, the biscuit now contained more mustard by weight than sausage. I returned to the restaurant, obtained a comment card, and completed and mailed it and got no reply from either the franchisee or franchisor.
Three years later I have still not gotten an apology from hardees, and I have taken my business elsewhere. I estimate that I have reduced hardees gross revenue by $4500 since this happened, and I would bet that the franchisee who hired the smiling manager still doesn't give a rip about his customer's satisfaction with their service levels in bridgeport. (Where hardees is the only fast food restaurant. )
I smile every time I pass through that town, however, since every single person I meet there is told my "mustard story", and they tell similar tales about their experiences there, and explain that the guy who owns the franchise doesn't care because he sleeps with the manager. So much for franchise standards and quality assurance at hardees.
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I order burger at around 1:40 Am
They accepted my order via talabat go, it id now 03:21 and i m still waiting.no message nothing from hardees or food panda
Reciepts and screenshots attached
Much disappointed
Never ordering again
I had just sent in complaint wanted to send picture of receipt & Give store # but picture did not get attached and complaint was submitted. Hopefully this will get with complaint just sent
Hardees Emporium Mall Mis behave.mis guided me.and after transaction via Qr Code they didnot give me deal even i gave them TRANSACTION id.they nit cooperate me and say me your Deal 300 is not big for me..he humiliated me..plz take action..Manage name is Naeem iqrar
Naveed Anjum
[protected]
I asked for a plain hotdog and was assured I could get it with no chilli. I even asked if that would be a problem. I was told no. I would have changed my order to something else. They intentionally ignored my request. I was very nice and so was the young lady at the window. But this was so unnecessary. Bettye Benderson
the employee jeffery Newman he was rude and didn't want to take our order and wouldn't stay out of the office happened around 11:10 pm
02/082023 I logged onto the customer survey website, In order to fill out the survey you must first download a Wave web brouser. I don't need a new web brouser! I used to be able to simply click on customer suvery for Carls restruant but not anymore. This was a bad corporate decision. Why did you guys change this?
I understand product never looks like pic but I ordered
a large hot ham an cheese which the pic looks like half pound roast beef from Arby's what I got was something that looked like a cheese burger from mc donalds 2 or 3 slices of meat not enough to separate the buns
Found like a bone or something sharp in my woman sandwich and it was very sharp and hard and unbreakable 02/24/2023
28:57PM
4401 E 10ST INDIANAPOLIS INDIANA
46201
VERY BAD service, rude and hateful !
I ordered from Hardees in South Bend Indiana and when I got up to the window they didn’t have any lemon, blueberry pies nor did they have any onion rings for my western bacon cheeseburgers. I waited 10 minutes just to get the pies and I’m highly disappointed with service that I have received tonight and would like to be reimbursed.
This location in House Springs never has gravy in the morning...twice this week alone we went there at 9:30 to be told we are out of gravy. Your store is a [censored] hole and management needs to be fired.
Good afternoon, I'm writing a complaint on a manager who is located in Thomasville, Ga. She was very rude to her workers and left a very rude voicemail to her employee. Also, when I got my mom to call her, she was very rude to her as well. Maybe we could find a solution to resolve this issue.
On June 22/2023 I stopped and got my husband and I a burger and when I got home the burgers and bacon were burned and so dry that you could have used them to start a fire. Very disappointed. My ticket # is DT#264
they charged me $4.39 for a bacon biscuit.This is an outregous price. Braums has a BETTER biscuit for $2.99. Dont send me any coupons because i will not ever darken your drivethrough again. Johnny Washburn
We ate breakfast at 10 am and the place was full of flies and lots of dead ones on the floor and window sills. The place is really nasty. The shift leader locked the doors at 11 and said no one comes in when she locks the door. Your company is losing a lot of customers.
Product I received looks nothing like advertised
I feel ripped off, made a fool of by buying this, very embarrassed I fell for this scam
Daniel is in line to become a shift lead
He has 2 no call no shows
And walked out on a shift
He needs to be fired
Not a leader
Also like to have in appropriate
Relationships with teenage employees.
Kingwood Wv
Hardees needs new management