Harvey Norman
Reviews and Complaints

Hi I bought 75 inch tv and fisher and Paykel fridge paid $4500 plus $65 delivery fees on 24/12/2019. Before Christmas Day and planned delivery for 26/12/2019 because we had family friends coming over on 26/12/2019 in evening with kids. Now on 26/12/2019 they called me in morning for delivery they only delivered the fridge and said we get Informed only about fridge, highly disappointed then we call back to Harvey Norman warehouse those people Didn't even say A single time sorry Infact he said it's all depends on delivery guy if he can come back and delivered the tv for you... and then we get a call from the delivery boy he said sorry I can't come back now only possible tomorrow. Very highly disappointed spend nearly $5 grand and these type services we getting from them
Never gonna come back again

I bough one couch and noticed too many faults. After sending so many emails and making around 40 phone calls and going there, supplier came to check and mentioned it's a manufacturer fault products shouldn't be sell. After that they denied the request to replace and so rude and then I complaint and they replaced after 5 months. New couch came after 5 weeks and as soon delivery guy opened he said oh my gosh.its faulty because the nail was out from the fabric, fabric was so dirty, threads are everywhere, ottomans layer is uneven. He send straight away pictures to Emma in Broadmeadows store and I chase up so many times. Same story supplier need to come and after sending so many emails no one bothered to chase, phone call are made anti had all records of phone calls and emails and photos send by delivery guy that he send to them as well.
Also when we ordered the pattern was different on Othman but they send wrong pattern.
My question is is Curtis a fool?
Is this a customer service?..
No one is there to resolve it ?..

I need my money back.

24/12/19- I ordered 3 lap tops for my children for Xmas 3 weeks ago. I followed up a week ago as I had not received a response, I was told they would be in Moonah on Friday or Saturday. I then again followed up on Friday to be told they would be on the courier and should arrive on Saturday and call me back. With no returns calls I called again on Sunday (no answer) and Monday. I was then told that they would forward it on Courier to arrive that afternoon. I have since called again to be told that they had not arrived. I am again waiting on my 4th return call with an update.
So apart from my mother passing away 6 weeks ago and my mother in law passing away on Sunday it looks like my children will not have their Xmas present this year.
The customer service and indifference is appalling at this time of year. There are no words to express my upset for this sort of indifference as a customer. I will never recommend Harvey Norman either on line or in person.

I bought a laptop on 29/11/2019 (Black Friday), then got my order confirmation. I have been waited for a week to get a further updates about my order. After a week I called online service team and they said order being process by Launceston Harvey Norman store so try to contact them. Called to store and they said try to contact online service team. This have had happened 3-4 days long as I mentioned. Then they said they do not have that laptop in stock now across Australia and do not have ETA (Expected Time of Arrival) as a result they offer me Refund but I decline it because I gave the reason, I bought that laptop for my personal use so refund is not an option for me. However, The next day they give me an alternate product option by looked at that alternate option (another laptop option) it is vast difference between which I ordered and one they offer an alternate. Moreover, I talked thair customer service representative team leader and I explained her all process and I gave them one alternate option which is same laptop as compare as I ordered but price is major concern, it is now on normal price and not in offer so she said she will contact upper management and contact with me, but till the date no positive answer from Harvey Norman (Online Services). Can you help me out in this situation because as I hone through they have been told everything different each day. I attached some proofs as I mentioned above. Please guide me and give me the right direction.

Thank you

I ordered items that they do not even have, they have falsely advertised their services and available items - deceptive and misleading conduct.
They have no phone numbers to contact, just channel you through live chat and they live chat representatives are slow, don't know anything and fob you off. I have been in contact several times and get told they have a high volume of traffic? They have been in business for 30 odd years, they have been online for more than 10 of those and they can't handle customer traffic? They just want to mess people around and scam people out of money.

I bought apple Mac book lap top last February which cost me lots with product care, i look after this lap top very well, always i cover it, always keep it in dry place, when i try to turn on this lap top, not turn on, so i took it to Harvey norman shop At Auburn to replace or refund my money, after a week they told me that you spell liquid on this lap top, but it was lie and not true, i look after this lap top so well how can i spill some liquid on expensive item? they treat me in a bad way when i explaining them that i look after this lap top very well and i did not do any things .
i want raise complain to the fair and trading if not pay attention to my complain, i want refund my money, your item was faulty and blaming on customer.
Please investigate this matter and give me your last response.

Fariba Kazemi

Three days ago I collected my laptop from your Harvey Norman after it being away for repairs through product care for five weeks. I didn't use the device until the following day, and when I did look it over I a noticed significant recent marks and scratches that were not there previous to being sent for repairs. The laptop looks as though it has been dropped onto the charger connection, which is now also bent. There is also a dent at the front of the unit. A peice of the mental casing which I had previously bent has been "fixed", now its rough and sharp, and very unacceptably repaired.
I then took the device on Saturday, around 1, into the store to speak to someone regarding this matter, I think it was Adam. Adam wasn't overly helpful. He offered to keep the device there to show Sarah who wasn't available at this time, but after having it been away for 5 weeks I had a lot to catch up on and did not want to leave it again. I asked to speak to a manager as I had the feeling that Adam did not believe what I was saying to him, and he told me he was pretty much it. So adding insult to injury I then drove home with the result that I would hear from Sarah later.
And I am still waiting!

Re product order number: [protected]
Good afternoon

I'm having a lot of difficulty getting the correct replacement signal line from the supplier of my Everfit Treadmill that was delivered Monday 18 November. I'm also having difficulty getting responses from the emails I send to Harvey Norman regarding the replacement of the signal line for said treadmill. I have called Customer Service online phone number and person has said they will message the person handling my case but so far no luck. I'm getting quite frustrated at the lack of communication from Harvey Norman to me and Harvey Norman and their supplier for the Everfit Treadmill. Can someone please get back to me regarding this matter

Thank you
Jenni Bowditch

Just wanted to let you know about a bad experience I had with the Bathurst Store when trying to get my laptop repaired/replaced after it malfunctioned back in August 2019.

Back on the 21/08/2019 I took my laptop computer in to the Bathurst Superstore after it became faulty. It was booked in on Job Reference Number - 4040 by Tommy as a PRODUCT CARE ISSUE.

After 4 or 5 weeks I went into the store to see if things were progressing - nobody new anything. A week or so later I received a call from someone from PRODUCT CARE telling me the computer was no good and that I can have it repaired or receive a store credit. I chose to have it repaired. Several weeks later they tell me they can't gets parts and I must take a store credit. I said ok lets do it. I will buy a new computer and the store offered to transfer data onto a new computer that they said would do me AT $898.00. No other computer types were offered as a replacement. On the 2/11/19 ( something like 73 days after taking my computer into the store ) I was finally able to pick up the new computer but they charged me $199.00 for the data transfer. ( I wasn't told there would be a charge for this at any time ) Total bill for me was $497.00 plus store credit of $600.00 to replace the faulty unit without product care cover, as I couldnt afford another $275.00. The sales guy on the day of the pickup was quite rude and treated me like the whole issue was my fault. He also said that he couldnt help me with Microsoft Office installation or the Trend security that I had on the original computer. According to my docket the operator was JBOOTH or Zane B. The saddest part of all this is I was made to feel like I was a second class customer that had the hide to return a broken computer. Nobody apologised for the excessive delay in the process or accepted responsibilty for any part of the issues that arose during the process. I am now a very unhappy customer that has to find another business to help me install the missing software that I had on the original laptop and this is another added cost for me. Not fair I believe for someone who was very patient during the whole saga and I feel that the $199.00 data transfer charge after all of the time I went without a computer, was way over the top. I can be reached on [protected]. Regards, Peter Jensen

Repair No:1909-01
Inv No:1826854
Model:VR10M7030W9(Star Wars)
Item:Samsung
Model:Vacuum Robot
Im fully disappointed regarding Harvey Norman Service and Feedback.
I was send in twice for warranty the item.I went to Sunway Pyramid more than 4 times due to this kind of service and issue
1st - Sales Team miss selling to customer.As per he mention, if the item is under warranty and unable to repair will be based on the actual price that customer bought.
2nd - Customer Service contact with me and told my item is unable to repair.Harvey Norman will replace another one for me.After i go to Sunway Pyramid and check.The item that replaced is totally unacceptable for the price range and design.My item is under Limited Edition.Im bought 3k included the warranty and the item is just almost 2 years.I was send in twice for warranty issue.Based on the replace item is basic and no warranty protection.What kind of warranty that i bought!And during i told to Customer Service regarding this matter, They revert this is not under their control and matter.This is totally not responsibility at all to customer.
3rd - Customer Service doesn't helpful at all and Keep force me to make decision that im not satisfy.They keep on delay my time and no feedback at the end and its take almost 2 months!
Im Fully dissatisfy Harvey Norman Service and feedback for Existing Customer or member!

I purchased a dining table . Person in charged was Rizal (s.pyramid malaysia) convinced us it is real marble etc etc. However, However The table was ruined and peeled (to our surpised it wasnt a real marble). He later argue that it was because of water! I am sure by now you know your customers well, and no one would pour such heavy water on dining table! Then i Was asking for replacement till Mr Tan (cust servce department) contacted me regarding the matter. He also argued and refused to exchange it till i told him im gonna lodge a complaint to HN aussie. So Today he came up to me with ridiculous cost i need to bear for the exchange goods amounted to RM 1020! The reason being i have to bear for the delivery charges. And also GOODWILL (RM 500)! He attached an email from serena ( HN HQ malaysia regarding this ) i later asked what is goodwill the company is on about he told me its the dismantle and installation fees. Why the heck i have to bear the costing as much?! When it wasnt even caused from our end?! This is ridiculously stupid and unpractical!for the quality and poor service it is a ripped off price and i felt such as daylight robbery!

Your sales person gave misleading info bout the product, amounted us to enter into sales and purchase goods and now, the customer service trying to ripoff from us for some irrelevant fees! It is such an embarrassment for HN aussie to have such people to represent the compny's good faith! And it is also such an embarrassment for the company to charged customers for the sake of making more money on top of the poor quality products!

I need explanation on this matter. Or else i want a full refund back. Cleary the table wasnt real marble, then they putting on costs for me to do exchange and they are verY arrogant, unhelpful and giving attitude such (take it or leave it)! Please contact me at : [protected]@icloud.com or my phone number +[protected]. I look forward to hear and hope we can reach to agreement. I wouldnt hesistate to go on social media regarding this matter if it cannot be solve in a professional way.i wouldnt want any other customer to fall under this trap! RM 8K for an inspired marble dining table and poor customer service is ridiculous Please look this from a customer perspective! I have attached the photos of the conversation and table.

Regards,
Putri

I bought a theatre chair in August that has faulty lights. I complained to Harvey Norman, Booval and over a month later they sent out a guy who replaced the cup holders. That didn't work so another month later he replaced the lights...and that didn't work. I am done with this chair and dealing with the girls at your Booval store, they are rude and have never updated me during this process. I am left to follow up this myself and I'm over it.

You have my money and I have a lounge that doesn't work properly. Why does a product that is faulty get put into a box and sent out anyway? Is this floor stock?

and why are your girls that work the showroom floor so overly nice when people are looking to spend but as soon as you get a stuffed product and complain, the girls act like you're the worst person?

I want a brand new chair that works.