CB Vehicle Repair and Maintenance Volkswagen repairs

Volkswagen review: repairs

AshBlack of ZA

Oct 17, 2019 2:10 pm EDT

I repaired my vehicle about 60 days ago at Hatfield VW Bryanston. At the time my main concern was :
The EPC warning light, also known as the Electronic Power Control warning light which I mentioned to the Technician who is Bevan Pentz had advised me that they would do a complete diagnostics and I will receive a quote for repairs that needed to be done. I received a quote from Hatfield VW Bryanston for the amount of R31635.35. I did not hesitate as signed off the quote to get the repairs going.

When I was told to collect my vehicle as the vehicle has been repaired.
I paid VW for repairs and parts and was happy as it was repaired by "VW" direct and not some backdoor mechanic.

This week I experienced the same light "****" EPC I was not worried cause VW promised me a workmanship warranty.

ideally, I visited the Hatfield VW Bryanston after being given the run around first from reception to warranty clerk and then to another employee and then to the Technician who was Bevan Pents again "Really nice guy". Told him what I am experiencing with the EPC light and asked to check my front brakes while at it and if it needs to be replaced please let me know.

He called me to give a status report but my heart sank in when he advised he has Good News And Bad News. I knew immediatly VW is gonna rip me off after that.

I was given the Bad News which was I would have to replace the parts with the Brake which was around (R10000) Ten thousand Rands for this now again as he told me The EPC lights indicates many things I was Saddened by this as that is why I paid R31635.35 about 60 days ago. What is wrong with you people. Please have some ethics on this guys you really expect to pay twice for what I paid for the first time.

Since I bought my VW I spent nearly as much on repairs on mechanical failure as to the value of the actual car. Know you still want to charge me Twice.

This not inline with Consumer Protection Act No. 68 of 2008
and the South African Automotive Industry Code of Conduct

Volkswagen - damaged goods and no resolution 43

Volkswagen - unable to fix flashing light in amarok 5

Volkswagen - complaint of service 12

Resolved

Volkswagen - receiving mails of award money 17

Resolved

Volkswagen - fraud 18

Resolved

Volkswagen - services are terrible..

Volkswagen - ID4 Service Issues

Volkswagen - volkswagen r 2017

Volkswagen - quality of original parts + perfunctory vag official car service

Volkswagen - damaged goods 2

Resolved

View all Volkswagen reviews and complaints

Previous review Next review

0 comments

Add a comment

Volkswagen contacts

Volkswagen phone numbers

800 865 579 2436
800 865 579 2436

Click up if you have successfully reached Volkswagen by calling 800 865 579 2436 phone number 12 12 users reported that they have successfully reached Volkswagen by calling 800 865 579 2436 phone number Click down if you have unsuccessfully reached Volkswagen by calling 800 865 579 2436 phone number 10 10 users reported that they have UNsuccessfully reached Volkswagen by calling 800 865 579 2436 phone number

46%
Confidence score

Germany & Other Countries

1800 607 822
1800 607 822

Click up if you have successfully reached Volkswagen by calling 1800 607 822 phone number 4 4 users reported that they have successfully reached Volkswagen by calling 1800 607 822 phone number Click down if you have unsuccessfully reached Volkswagen by calling 1800 607 822 phone number 2 2 users reported that they have UNsuccessfully reached Volkswagen by calling 1800 607 822 phone number

67%
Confidence score

Australia

8800 333 4441
8800 333 4441

Click up if you have successfully reached Volkswagen by calling 8800 333 4441 phone number 0 0 users reported that they have successfully reached Volkswagen by calling 8800 333 4441 phone number Click down if you have unsuccessfully reached Volkswagen by calling 8800 333 4441 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling 8800 333 4441 phone number

Russia

+1 (800) 209-0909
+1 (800) 209-0909

Click up if you have successfully reached Volkswagen by calling +1 (800) 209-0909 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +1 (800) 209-0909 phone number Click down if you have unsuccessfully reached Volkswagen by calling +1 (800) 209-0909 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +1 (800) 209-0909 phone number

India

1800 888 947
1800 888 947

Click up if you have successfully reached Volkswagen by calling 1800 888 947 phone number 0 0 users reported that they have successfully reached Volkswagen by calling 1800 888 947 phone number Click down if you have unsuccessfully reached Volkswagen by calling 1800 888 947 phone number 6 6 users reported that they have UNsuccessfully reached Volkswagen by calling 1800 888 947 phone number

Malaysia

+1 (800) 822-8987
+1 (800) 822-8987

Click up if you have successfully reached Volkswagen by calling +1 (800) 822-8987 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +1 (800) 822-8987 phone number Click down if you have unsuccessfully reached Volkswagen by calling +1 (800) 822-8987 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +1 (800) 822-8987 phone number

United States

+44 800 083 3914
+44 800 083 3914

Click up if you have successfully reached Volkswagen by calling +44 800 083 3914 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +44 800 083 3914 phone number Click down if you have unsuccessfully reached Volkswagen by calling +44 800 083 3914 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +44 800 083 3914 phone number

United Kingdom

+43 66 246 810
+43 66 246 810

Click up if you have successfully reached Volkswagen by calling +43 66 246 810 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +43 66 246 810 phone number Click down if you have unsuccessfully reached Volkswagen by calling +43 66 246 810 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +43 66 246 810 phone number

Austria

+32 22 337 502
+32 22 337 502

Click up if you have successfully reached Volkswagen by calling +32 22 337 502 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +32 22 337 502 phone number Click down if you have unsuccessfully reached Volkswagen by calling +32 22 337 502 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +32 22 337 502 phone number

Belgium

+45 43 288 360
+45 43 288 360

Click up if you have successfully reached Volkswagen by calling +45 43 288 360 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +45 43 288 360 phone number Click down if you have unsuccessfully reached Volkswagen by calling +45 43 288 360 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +45 43 288 360 phone number

Denmark

+33 323 738 177
+33 323 738 177

Click up if you have successfully reached Volkswagen by calling +33 323 738 177 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +33 323 738 177 phone number Click down if you have unsuccessfully reached Volkswagen by calling +33 323 738 177 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +33 323 738 177 phone number

France

+39 459 691 215
+39 459 691 215

Click up if you have successfully reached Volkswagen by calling +39 459 691 215 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +39 459 691 215 phone number Click down if you have unsuccessfully reached Volkswagen by calling +39 459 691 215 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +39 459 691 215 phone number

Italy

+31 800 555 7000
+31 800 555 7000

Click up if you have successfully reached Volkswagen by calling +31 800 555 7000 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +31 800 555 7000 phone number Click down if you have unsuccessfully reached Volkswagen by calling +31 800 555 7000 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +31 800 555 7000 phone number

Netherlands

+47 24 033 570
+47 24 033 570

Click up if you have successfully reached Volkswagen by calling +47 24 033 570 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +47 24 033 570 phone number Click down if you have unsuccessfully reached Volkswagen by calling +47 24 033 570 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +47 24 033 570 phone number

Norway

+351 808 308 989
+351 808 308 989

Click up if you have successfully reached Volkswagen by calling +351 808 308 989 phone number 3 3 users reported that they have successfully reached Volkswagen by calling +351 808 308 989 phone number Click down if you have unsuccessfully reached Volkswagen by calling +351 808 308 989 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +351 808 308 989 phone number

100%
Confidence score

Portugal

+34 902 151 161
+34 902 151 161

Click up if you have successfully reached Volkswagen by calling +34 902 151 161 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +34 902 151 161 phone number Click down if you have unsuccessfully reached Volkswagen by calling +34 902 151 161 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +34 902 151 161 phone number

Spain

+46 812 081 080
+46 812 081 080

Click up if you have successfully reached Volkswagen by calling +46 812 081 080 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +46 812 081 080 phone number Click down if you have unsuccessfully reached Volkswagen by calling +46 812 081 080 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +46 812 081 080 phone number

Sweden

+41 800 402 040
+41 800 402 040

Click up if you have successfully reached Volkswagen by calling +41 800 402 040 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +41 800 402 040 phone number Click down if you have unsuccessfully reached Volkswagen by calling +41 800 402 040 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +41 800 402 040 phone number

Switzerland

+86 400 188 0888
+86 400 188 0888

Click up if you have successfully reached Volkswagen by calling +86 400 188 0888 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +86 400 188 0888 phone number Click down if you have unsuccessfully reached Volkswagen by calling +86 400 188 0888 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +86 400 188 0888 phone number

China

+852 36 989 588
+852 36 989 588

Click up if you have successfully reached Volkswagen by calling +852 36 989 588 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +852 36 989 588 phone number Click down if you have unsuccessfully reached Volkswagen by calling +852 36 989 588 phone number 1 1 users reported that they have UNsuccessfully reached Volkswagen by calling +852 36 989 588 phone number

Hong Kong

+81 120 993 199
+81 120 993 199

Click up if you have successfully reached Volkswagen by calling +81 120 993 199 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +81 120 993 199 phone number Click down if you have unsuccessfully reached Volkswagen by calling +81 120 993 199 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +81 120 993 199 phone number

Japan

+63 24 594 555
+63 24 594 555

Click up if you have successfully reached Volkswagen by calling +63 24 594 555 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +63 24 594 555 phone number Click down if you have unsuccessfully reached Volkswagen by calling +63 24 594 555 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +63 24 594 555 phone number

Philippines

+27 860 434 737
+27 860 434 737

Click up if you have successfully reached Volkswagen by calling +27 860 434 737 phone number 14 14 users reported that they have successfully reached Volkswagen by calling +27 860 434 737 phone number Click down if you have unsuccessfully reached Volkswagen by calling +27 860 434 737 phone number 9 9 users reported that they have UNsuccessfully reached Volkswagen by calling +27 860 434 737 phone number

22%
Confidence score

South Africa

+82 807 670 089
+82 807 670 089

Click up if you have successfully reached Volkswagen by calling +82 807 670 089 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +82 807 670 089 phone number Click down if you have unsuccessfully reached Volkswagen by calling +82 807 670 089 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +82 807 670 089 phone number

South Korea

+886 800 828 818
+886 800 828 818

Click up if you have successfully reached Volkswagen by calling +886 800 828 818 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +886 800 828 818 phone number Click down if you have unsuccessfully reached Volkswagen by calling +886 800 828 818 phone number 1 1 users reported that they have UNsuccessfully reached Volkswagen by calling +886 800 828 818 phone number

Taiwan

+54 800 888 8338
+54 800 888 8338

Click up if you have successfully reached Volkswagen by calling +54 800 888 8338 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +54 800 888 8338 phone number Click down if you have unsuccessfully reached Volkswagen by calling +54 800 888 8338 phone number 0 0 users reported that they have UNsuccessfully reached Volkswagen by calling +54 800 888 8338 phone number

Argentina

+55 800 019 5775
+55 800 019 5775

Click up if you have successfully reached Volkswagen by calling +55 800 019 5775 phone number 0 0 users reported that they have successfully reached Volkswagen by calling +55 800 019 5775 phone number Click down if you have unsuccessfully reached Volkswagen by calling +55 800 019 5775 phone number 1 1 users reported that they have UNsuccessfully reached Volkswagen by calling +55 800 019 5775 phone number

Brazil

More phone numbers