Hawthorne Management Company
Reviews and Complaints

Contacted Holly at the company in November, 2021 to request my water shut-off, meter box leak in the front of my town home in Catawba Village, Fort Mill, SC, that is leaking be repaired. Got a response but then nothing happened. I emailed her again in early January, 2022 and got no response back from my email. The leak has now been occurring for about 4 months with nothing done. Two weeks ago, I emailed the owner, Sam Hicks about the issue, sent him a video of the leaking area and have received no response. What will it take to get them to respond to leaks?

A previous complaint was made about a year ago. Notice was served but the owner refuse to remove the structure. The shed is about eight inches from my picket fence and is an eye sore.

Live at 2954 village center dr. The back of house there is a hill that I have been taking care of forever. since I've been here 2011. The landscapers use to cut the grass at the top of the hill but for the last two years they have not. There are rats in that grass because of it being so high. I came up to the office and showed pictures someone said they would take care of it and they have not.Ive been calling multiple times about this and still nothing. We need that grass to be taken care of asap.

I live at 2954 village center dr. Dallas, NC. I'm writing this to ask why our pool is green?There are no life guards on duty, the pumps are not running at all. Why are we paying HOA fees and our pool looks like this?Is it safe to swim?There is no information given to us via email or nextdoor app. Communication is key. Would appreciate more of that especially with all the Money that is being given for this HOA.

Angie King is an awful manager. She has a smart-aleck mouth with a condescending tone. She brushed off my husband's concerns when he spoke to her before I got into it with her, recently. I'm not the only one in the neighborhood who has witnessed this behavior from her and cant stand her or the company. She sends a summary to me, showing me where the money is supposedly going towards the community. It's very easy for me or anyone else for that matter, to make up things on paper, too. It seems Hawthorne management can't get a good manager for the neighborhoods or be a good company, period!

Avoid using this company if possible at all costs. They provide zero customer service, refuse to fix problems, hire landscape companies that do nothing. If you are looking for someone to ruin your community and frustrate you beyond comprehension this is the company to use. I copied some of the above verbiage from another review but it was so true. This company overcharges and will do nothing when you need their assistance is needed. They collect more HOA fees than any management company we have had including a special assessment fee of 4800/yr and have done less than any management company we have had. The condo community has gone down since they have been managing our property. The unit above mine had a leak that traveled to my unit and caused some damage. The HOA hired subpar contractors and it took them almost a year to come a look at the damage the contactors created while they were fixing my unit. In the process of me trying to explain that the contractors caused damage to my property while fixing the repairs, the property manager and maintenance manager basically dismissed me then engaged in a screaming match with me before they even came to see what I was trying to explain to them. It took five calls and an escalated calls to the company owner and the owner of the restoration company to have my issue resolved. They are very unprofessional and mismanage resources. If you like wasting money hire them.

This company barely does anything right. The lack of common sense and the disdain for customers is appalling. They changed the system for getting the pool fob by making it so that you have to mail in a request for the key. We finally got around to doing that and they key came in the mail a few days later. The next day I go to the pool with the key and it doesn't work. Life guard tells me that they said when that happens, to call them. I call them and they have me standing outside of the pool I pay dues for for almost 30 minutes while they try to figure out why my key isn't working. Instead of them talk to the guard (which I suggested) to let me in while they try to figure out their own problems, they have me and my 6 year old stand on the outside of the pool area while they try to figure it out. They got the pool fob company on the phone and the company says it should be working, but it's not, but I am still standing on the outside of the pool in 90 degree temperature with a 6 year old. Unacceptable and inconsiderate! Even more reason for me to start looking for a new neighborhood since my neighborhood seems to think it's ok to put up with this kind of service.

HMC is the worst company I have every expereinced. You read their website and it contains all kinds of claims about their wonderful customer service, expeerince and knowledge. NOT TRUE. They are the laziest bunch in the busienss. Cut corners every step of the way in order to save money for them. Never return phone call. Never follow-up properly. I have been waiting a month for them to return my calls. Don't use them. They are a complete ripoff company is their ever was one!

It would appear that Hawthorne Management Company staff go on various Rating and review websites and post 5-Star Glowing reviews of their company while real customers and clients mainly score them a 1 or 2. The company is owned by Joe Aiken and the Manager is Sam Hicks of Charlotte NC.

Hawthorne has 24 reviews made up of 16 people ranking them 1, 2 ranking them a 4 and 6 ranking them a perfect 5 out of 5.

Here is the problem. Almost all of the 4- and 5-Star Ratings were posted on August 8. More concerning is of these they were all posted sequentially between 9:03AM and 9:09AM. Then they were all refreshed and updated within the last few weeks to keep them on the top of the list. Is this a random 1 in ten million event in which a half dozen unrelated customers happened to create accounts, logon and post glittering reviews of Hawthorne, which are contrary to most of the poor reviews on the Internet. Or is this by design and staff members of Hawthorne Management Company purposefully deceiving the public, clients and prospective clients.

Just read the 4- and 5-Star review and they read as written advertisements. That is not the purpose of this site and it lacks any integrity, morals or ethics on their part. It is also blatantly lying and false pretending to be a customer. Hawthorne Management is an organization without class. No reputable company would ever do something like this. On other similar sites I found the same disturbing pattern.

The President, Founder and Owner of Hawthorne Management Mr. Joe Aiken is/was a North Carolina CPA, License #11760. However, the CPA Licensing Board states that Mr. Aiken "signed a Form of Practice affidavit stating that because the individual practices public accounting in a form not approved by the Board, he or she will not use the CPA title in any way." Yet, I found many references all over the Internet of Mr. Aiken being referred to as Joseph Aiken CPA. Does this company lack ethics, integrity and principles from the top down. I think they do. Don't call yourself a CPA if the authorizing body says you can't and you sign an Affidavit agreeing.No Integrity from Top Down!