HDFC Bank
Reviews and Complaints

I have been wright a following letter on [protected] to Credit card Branch HDFC Bank Chandigarh. But no repply received till date by your bank
I have been issued a credit card bearing No.[protected] during January, 2006 by HDFC Bank. Now I have applied for education loan in SBI, Ludhiana .While processing of education loan case it has been noticed that my name has been added in deffaulter's list of CIBL by HDFC bank. But there is no payment pending against me on account of the above said credit card.
Now, you are rewuested to stop my credit card facility and kindly issue me Noc for the same as early ae possible. The record of the CIBL many also be got updated on account of myself please.
Daljit Singh S/o S. Atma Singh Room No 127 Deptt of Soils PAU Ludhiana mailing addres (dskhalsa [protected]@gmail.com)

i have made investment on yearly basis 10000 * 3 years but after three years i am getting only 28000 only, if i invest in rd / some other investment plans i can get atleast one rupees extra against my investment but in hdfc life i am loosing my investment and also please note when i want to invest at that time i made only one phone call but i need to surrender at that time your company rules and regulations is totally different.

i have surrendor my policy on 6th august 2011 but after 12 days i.e. 17th august 2011 still i have not received my investment amount, in this regard i have made so many phone calls to your customer care centre but still i have not having confident to get my refund.

now only i listen, when you need money you will come to our door step in one time but we need money how many times we have to come to your office / how many times we can make a phone calls to your customer care centers...

you have any policyies against this please explain based on this we can act...

please

This is with regard to harrasement in closing myHDFC Dmat & Trading Account no [protected]. I am continuously running to your various offices in Jaipur (Rajasthan) since almost last 6 months for closing the account (client ID [protected]), but every time the office people says that we will not close the
account, and every time provide different information & requirement for closing the account and nobody takes responsibility to close the account.

Also one of your officer's told that, we are not paid for closing the accounts; we are paid for opening the new accounts, and if you are intelligent enough, then understand, why we are not closing this account.

I have visited your Tonk Road, & C Scheme offices in Jaipur multiple times and as I
am a house wife and not able to visit any more due to my personal constraints, I request you to please get he account closed & help me from HDFC Securities for harrasing me for closing this account with immediate effect. Regards,
A Pained customer,
Shahina Khan
+9198870o133

ALSO PLEASE ENSURE THAT, NO AMOUNT SHOULD BE DEDUCTED FROM MY HDFC SB
ACCOUNT [protected] AFTER THIS COMMUNICATION

Hi,

My name is Gurmeet Singh Arora, I am holding a credit card of HDFC
Bank (no. xxxx xxxx xxxx 3343). I would like to inform you about the way

HDFC bank Credit card customers are being handled by their Collection
dept. They are harassing me for last few days and talking so cheap.

Last year I settled down my credit card account and gave them all money.
Because I paid in cash I don’t have any proof.

I got a call on 02nd July 2011 from their collection dept Naraina
office for payment. She told me your account is over due and you have
to pay Rs.175000. I told her that I already paid and settled

this account last year, she told me ok you pay only Rs.42000, I again
said why should I pay more Rs.42000 but she was not ready to listen.
Then I told her ok I will come to your branch, after two days I went
to naraina branch they force fully gave me settlement letter of
rs.42000 (Rs.3500x12installment) and they charge Rs.3500 cash as first
installment even they didn't give me receipt also. “Kis tarah ki
gundgardi hai yeh”

After a week The person’s name is Anu Sharma called me and asked for
another installment of Rs. 3500. I asked that why should I pay, when I
already paid. She has no legitimate answer but only abusive language to harass.

After many such abusive calls when I stopped picking up her calls,
She started calling at my home number and other contacts and started abusing my family members and my friends.
Even she called up my wife's office land line number and started talking rude to my wife’s
colleagues too. This is ridiculous and totally unacceptable, rude behavior your people use while talking to your customers.

I want to take a necessary action against these kind of agents, that
they have no rights to call my family members/ colleagues and abusing
them as I am holding the card.
My wife has two witnesses in her office who have attended Anu Sharma’s and Neha's
calls, If these people will not stop calling my wife office, My wife will lodge
a complaint against anu Sharma and neha to legal cell.

Please help me and suggest what all actions can I take in this regards.

with regards,
Gurmeet Singh

Lot of communication done but rather then solution you have blocked my debit salary account card and it is against role and regulation of banking as my understanding, my card never was part of my salary account and any thing for this account should discussed with me before any action taken,

I was associate with your bank since last 6 and half year, it seems that you are not interested to Carrey my account, will change my gold account due to experience faced today,

My card no [protected]

I was in hospital due to some treatment and suddenly got my card is blocked by bank,

The lady who is handling my credit card case Service Manager, Ms.Taskin Sayed not having manners how to talk to customer how to resolve customer issue, approx 50 calls done to her but not responding, however if this block is not remove today then I will escalated this matter to higher level,

Regards

Mangesh

Sir,
This is the third time that I am submitting this complain.My salary/saving account is in HDFC Bank, Dabagardens, Visakhapatnam (A/C No.[protected])..I had taken a personal loan during [protected] from Visakhapatnam(that time my account was in Centurion Bank which is now merged with HDFC).The loan amount has been completely cleared by Sep 2009 and presently there is no due in loan account towards me.

I have applied for a personal loan(in May 2011) from Kolkata, because presently posted at Kolkata. My loan application (ref. no.[protected]) has been rejected by HDFC bank stating that during previous loan 3-4 cheques were bounced and due to that CIBIL report I can not avail any type of loan from any bank in future.

Sir, now I am going through financial crisis and I need loan assistance from HDFC bank. I have already cleared my previous loan; it is not my fault that my name is in the CIBIL report. It is my request that please take necessary action that I get a Loan Clearance Certificate in my residential address. Please intimate the same to CIBIL also that my record can be corrected. So that I can avail loan facility from bank.

Thanking you
Yours faithfully

(Babulal Sarkar)

From : Babulal Sarkar
C/O Dr. Sunil Kumar Dutta
240, Seth Bagan Road
Near Seth Bagan PO
Dum Dum
Kolkata: 700 030
Mobile: [protected]
Email ID:[protected]@yahoo.com

To :

The Manager
HDFC Bank (Support)

Subject: Loan Clearance Certificate and CIBIL Report
A/C No.[protected]
Sir,
My salary/saving account in HDFC, Dabagardens, Visakhapatnam.I had taken a personal loan during [protected] from Visakhapatnam(that time my account was in Centurion Bank which is now merged with HDFC).The loan amount has been completely cleared by Sep 2009 and presently there is no due in loan account towards me.

Last month I have applied for a personal loan from HDFC Bank, Kolkata, because presently posted at Kolkata. My loan application (ref. no.[protected]) has been rejected by HDFC bank stating that during previous loan 3-4 cheque were bounced and due to that report I can not avail any type of loan from any bank in future.

Sir, now I am going through financial crisis and I need loan assistance from HDFC bank. I have already cleared my previous loan; it is not my fault that my name is in the CIBIL list. It is my request that please take necessary action that I get a Loan Clearance Certificate in my residential address. Please intimate the same to CIBIL also that my record can be corrected. So that I can avail loan facility from bank.

Thanking you
Yours faithfully

(Babulal Sarkar)

Hi My name is Amit Nayyar from Chandigarh, mobile num [protected], email [protected]@dell.com
I have HDFC credit card for last one year now and i have some payment due against that card, i am paying some amount every month, this month a recovery agent named Deepali from HDFC recovery office somewhere in phase 3b2 Mohali called and when i told her that i need some time to make the payment she said that she didn't call to get the date of payment rather she is sending an executive to collect the payment when i told her that i cannot pay the money immediately she started using offensive language, to be exact she said " Agar haisiyat nai thi pay karne ki to kharch kyu kiye paise, ab to payment karwani hi padegi aur mai apna executive bhej rahi hu, chahe kisi se paise mang ke karwao ya kuch bhi karke, mera executive paise lekar hi jayega" i disconnected the phone saying that i cannot make the payment on immediate basis and she kept on calling me, then after 2 to 4 days she again called and said that " sharm nai ati tumhe bank ka paisa kha gaye ho aur ab chuka nai rahe, aukat ka pata chal gya tumhari i again disconnected saying that i will not make payment to her benefit, she again kept on calling i didn't pick the phone . Then she sent her executive to my house without taking any consent from me, although he was a gentleman when i told her about the same he made me talk to Depali's team leader as per that girl told me, and she tried to pacify me, i promised her that i will try to make the payment on 30th, unfortunately i was not at home on 30th, as i was in hospital to see one of my friends, so couldn't pick the phone there, she sent an executive and they told to my mother that if i am not home you have to pay the bills, my mother refused to pay without talking to me . Then she again sent the executive for second time after half an hour, i was still not at home my mother told him the same . In the evening she again sent the executive named Manoj and he made my mother speak to Deepali, she said to my mother " kahan chhupa ke rakha hai apne bete ko, paise kyu nai dete, apko bhi sharm nai ati kya, she insulted my mother alot, then my mother spoke to Shweta her team leader and she apologized to my mother for her behavior, but never stopped calling me, then they started calling my mother as well when she has nothing to do with my payment.
I want to complaint against Deepali for insulting my mother and me for the payment when i am not a regular defaulter . I expected a goood customer service from a bank like HDFC please help me and tell me what my rights are being a customer, Do i deserve this kind of behavior?

I applied for credit card last month and did not receive any verification call. But I received a ref no#.. I checked the ref no# after 2 weeks after 2 weeks and came to know my application was canceled. I called hdfc to enquire about the reason for cancelation of my application. The agent said I 'll receive an email stating the reason. 1 months passed but I have not received any thing... Last week I called hdfc, this time an agent said i'll receive a call in 2 days. This time time also I had not received any call...
I have a salary account with hdfc and earn more than 3 lakhs as salary a year and I am facing this much of problem.

This bank has the smart way of providing false information on its NRO/NRE Account operation to the customers and lure into its trap of horrible business processes. The don't have any experience in handling NRI Accounts and they are not registered with American banking network. They cannot even call any of the banks located in USA for even a small customer verification.
Their employees are half cooked and having never care attitude.
The customer service will provide only the evasive or irrelevant answers to the questions asked. They will spoil our time, effort and ulimately any business plan. They need to be banned from soliciting any business from customer situated outside india. THE WORST BANK to think of NRI services

Beware of hdfc. Don't get trapped into them on initial false infromation.

It is a nightmare experience with hdfc. They provide fals information before opening the account and they don't have any legal authorization in usa to channel with any of the banker in usa.
The nri team, the branch people dont have any knowledge on nri account. Always push the ball to another team. Never tries to provide the solution after the account is opened. Customer is left to option of either closing the account or initiating legal action. They just don't care.
It is a worst banking experience I ever had in my life time.

dear sir,
I was working with HDFC Bank Ltd at indore branch from 15/07/2008 . I have already submitted my resignation letter as well as cse post checklist. But till date I have not received my relieving letter nor full & final settlement amount. my employee code cd-11068 and branch code 1240 commerce house indore.
So its my humble request to you for taking positive steps in this regards.

devendra kumar dubey
employee code-cd 11068
mob:[protected]

I somveer singh was take a two wheeler loan from HDFC bank in Novermber -10 after that i was paid emi regularly and 11th of June I have take the encloser from Green Park New Delhi barnch for Loan A/c No. [protected] with encloser amount Rs. 27457.97 after that i have paid the cheque No. 191950 for above amount towards Full & final settlement at same above branch and same day after that the above cheque also has been cleared by 14. 06.2011 from my bank after that recovery agent had call to me on 17th June-11 at 10.14 Pm and useing very rudly talking. i was say to him i have been cleared this loan and my cheque also has been cleared after that he is calling to me again and again from Mobile No. [protected]. now i have also confirm from HDFC custer care, custer care saying loan a/c has been closed on 16th june-11. but after all that he is not stoping the call.
Therfor you are requested to take a action againg this person.
Name : Somveer Singh
Loan A/c NO. [protected]
Closer Date : 16th June-11 (Confirm by HDFC Customer Care)
Encloser Letter Date : 11th June-11
Payment Date : 11th June
Ch Clear Date : 14th JUne

Thanks
Somveer Singh

I used a HDFC Bank Credit Card 4-5 years back to which we have done a transaction of amount 20, 000 Rs with the bank. I would like to launch an FIR for a recovery agent Mr. Amit Kumar (or Amit Jain, as told by him).

I am getting life threatening calls from HDFC bank recovery agents using slang language and threatening for my life. He has called several times since morning at my mobile no., and my office extention no. and residence no. as well. He is also threatening to come to home and see us. Since morning, I have received at least 70 such calls and several others I didn’t pick up. I got such calls earlier also last year, wherein he said that he is SI calling from Dwarka police station. He mentioned a case no. against us, which we got checked through a lawyer and found the same as fake.

As per him, I used a credit card of HDFC bank, wherein the balance outstanding amount is 62, 393/- which is wrongly quoted and already paid and along with interest the same has become 1, 55, 000/-.since Feb’2007. I am trying to explain that the amount which he is mentioning is not correct and there is some confusion, and therefore I need to settle the matter through launching a complaint at consumer court, for which I should get a time till Monday. However, he is continuously calling and asking to settle the matter today immediately; else “he would continue calling us”. He is also trying to negotiate with us on money.

The person is reporting to be calling from the below mentioned address;
Mr. Amit Jain (or Amit Kumar)
HDFC Bank (Noida Branch)
CC-31, Narayana Industrial area,
Phase 1, Near PVR
New Delhi
Phone from which he is calling: [protected]/ [protected]/ 8400/ / [protected]
Mobile no. mentioned by him- [protected]

I would earnestly request you to kindly register this complaint, and help us with the way forward.

PS: Also see the complaint in another forum against the same mobile number and landline numbers from HDFC Bank. the link is attached herewith: http://www.consumercourt.in/credit-card/45272-threat-recovery-agents-banks.html. The extract to their contents are:

निवेदन इस प्रकार है कि प्रार्थी अमित कुशवाहा निवासी नेहरु नगर गाजियाबाद उत्तम नगर ईस्ट मे मार्केटिंग कि जॉब करता हूँ . श्री मान जी सुबह किसी हरिओम, व कपिल नामक आदमी का फोन आया कि मेरा कोई पेमेंट hdfc का वाकी है जव मैंने उनसे पूंछा कि statement दिखाओ कि क्या खरीददारी हुई है तो उन्होंने मना कर दिया ! कि statement नहीं है ! और पैसा नहीं देने पर हाथ पैर तोरने कि बात करने लगे और बोले कि आज शाम तक अगर पैसा नहीं मिला तो तुम अपने पैरो पर घर नहीं जाओगे वो लोग करीब ६९०००/- रूपए कि बात कर रहे थे!उन लोगो का फोन no . [protected]:- हरिओम व कपिल अपना नाम बता रहे थे, ०११४६७६८४००-६००-५०० से करीब ११ बजे दिनाक १६/२/११ से बराबर आ रहा है और मुझे धमकी दी जा रही है ! अगर मेरे साथ कोई अनहोनी होती है तो उसका जिम्मेवार इन लोगो को माना जाये ! मेरी मदद कि जाए! आपकी अति किरपा होगी !

अमित कुशवाहा
[protected]

Last year a person from hdfc call center has called me & has asked me to try the sarv suraksha policy for 3 months & if I like it then I can take it & the amount of inr. 6296.00 / - will be debited from my credit amount. the policy no. [protected]. but after 3months I wished not to take & I have asked to cancel it & they have agreed to cancel it & have informed me that they will credit back the amount but they haven’t cancelled it nor they have returned the money back.

Now, I have received a message informing that they have renewed my insurance & have already debited the amount as shown above without my consent.

I am very disappointed to say that I have been cheated.

I would also like to raise the some questions on the credibility of hdfc bank.
Firstly, when I have asked to cancel the policy they agreed to it & how can they still charge me on the first case?
Secondly, who has given the permission to debit the amount from my credit account without my permission or signatures?

Has anybody else faced the problem & does anyone have any solution with it.

Singapore
Friday, 3rd June, 2011

From
G. Sivakumar
Blk 25A Jalan Membina
#24-100
Singapore – 162025

To
The Officer in-charge
Customer Complaints & Grievance Cell
HDFC Bank Ltd

Dear Sir / Madam,

Reg: Complaint against the HDFC collection dept Mr. Mohan

I am an NRI residing in Singapore since 1993 and I am currently working as a ‘Regional Director of Business Intelligence (APAC)’ in a world leading US based Media giant Omnicom Media Group.

I am holding both NRE & NRI accounts in HDFC Gandhipuram branch, Coimbatore since 2008. I also having 2 more investment linked insurance accounts with HDFC SLIC for my 2 daughters worth more than Rs.10 Lakhs.

I also took a personal loan under my wife’s name S. Malathi (Loan agreement no. [protected]) for amount Rs, .8 Lakhs in Dec-2010 and I am paying my EMI regularly for the last 5 months on time.

Due to some unforeseen circumstances, my family has to rushed back to Singapore for renewal of visa for their permanent residency status here on 5th May 2011 and they have to stay here till 26th May 2011. As such they missed the EMI on the particular month, I’ve explained the situation to the collection department when I got the call from them and I’ve promised them to pay once my family landed in India.

On Monday, 30th May 2011 around 2pm Singapore time, I received a call from this Cell Phone no. +91-[protected] and the person introduced himself as Mr. Mohan as collection manager of HDFC. He asked me about the EMI instalment due for this month and I told him that I will be paying the amount in 2 days time since the processing of my foreign cheque is being delayed.

All of a sudden, he started scolding me without any kind of respect as if I am runaway thief and used un-parliamentary, arrogant, rude words without given chance to explain the situation. I told him that this is the first time I am missing the EMI and I have only one instalment pending. But he is not in a state to listen to my explanations and request to grant me extension for couple of days. To add more insult, he threatened to attack me and my family in Coimbatore by sending his collection men to my house. He threatened for my life and my family life by sending thugs to my home.

On this backdrop, I would like to raise the following queries to you and your authorities and I am expecting clear and precise answers from you ASAP.

1. Is this the way you treat a NRI customer who holds long term relationship with your organization?
2. I hope you are running a financial institution with reputed staffs and not ‘Gundas Association’?
3. Why can’t I file a police report to seek protection against so called thugs from Mr. Mohan?
4. What kind of actions are you going to take against this rude guy?

If your answers are not satisfying, I have no other way to take this matter to higher authorities and I will file a defamation suit against your bank and this guy for spoiling my modesty and reputation and I will publish these whole scenarios to all Medias, newspapers, forums and place your debt collecting procedures under spotlight.

Also, I am planning to wound up all my accounts and relationship with HDFC once for all and I will advocate all my NRI friends the same. Due to this unwanted happening, you had missed a chance of my huge sum of investments and fixed deposits and other banks are going to benefit from here.

In my many years of banking relations, I was never treated this way and never get this kind of ill-treatment from any local or foreign banks for more than 30 years.

I sincerely hope, you should advocate, advise and take severe action against this kind of rude persons who are spoiling the good name of the HDFC. Please feel free to contact me if you need more information. Hope to hear from you soon.

FYI, I’ve made arrangements and the EMI instalment of Rs.29, 800/- has been paid on Tue, 31st May 2011.

Thanks and Regards
G. Sivakumar
Singapore
+[protected]
[protected]@gmail.com

CC:
1. Shri S. Ganesh, Reserve Bank of India, Complaints against other banks
2. Shri B.K. Mishra, General Manager, Reserve Bank of India
3. Mr. Aditya Puri, Managing Director, HDFC Bank
4. Mr. Harish Engineer, Executive Director, HDFC Bank
5. Mr. Navin Puri, Country Head - Branch Banking, HDFC Banks
6. Mr. Rahul Bhagat, Country Head - Retail Products, HDFC Bank

Dear Team Am Balaji. Applied for a personal loan at your bank. Currnetly having homeloan also with HDFC. I approached for the want of personal loan with HDFC. Ms. Priya from chennai - [protected] called me multiple times and followed up for collecting the documents. Once after collecting the documentation from me during last week of April'11 there was no updates given to me. Am keep following up with the above mentioned numbers as well as one of the out sourced agent Mr. Suresh Babu ( who had visited my premises and collected all relevant documents) - [protected]. But I did not get any sort of responses from HDFC...Am really surprised and worried for such sort of customer handling that too from HDFC. Am being a good customer having good track record with my previous loans, need to understand the feed back on my personal loan...My loan Ref. No. through SMS is [protected].

hi,

i am a titanium card holder. my card no is [protected]. I have not paid my credit card bills from the last 2 months due to some very severe personal health problems. I will pay the bill by 1st of next month (1st June 2011) positively.

Inspite of my repeated request your employee has been disturbing and abusing me(using very vulgar words) from the Delhi numbers [protected], [protected] and [protected]. The same executive calls me 6/7 times a day and humiliate me. This is an absolute case of defamation and unprofessional behaviour which i dont expect from a bank like HDFC.

I cannot take this ### anymore. Please take my card back. I will pay my dues and close it asap. Else i will have to inform the police about this severe issue.

You guys have issued my credit card even without my consent (i havent asked for an upgrade to a titanium card, one fine morning i receive the titanium card in packet saying that my card has been upgraded)and i have been using it for more than a year. I have paid the dues on time in the past.

I demand a reply why your inexperience executive is using slangs and abusing your customers. I was an HDFC salary account holder and i will definately go to the police and higher authorities if you continue with this unprofessional behaviour.

With regards it is to bring under your kind notice I am again harassed by HDFC Bank.Today(10/5/2011)I again received a letter on my shop's address from Mr.D Sthyaraj, Advocate, 11/1 P.A.N Rajarathinam, 4th Lane, G.A Road, Old Washermenpet, Chennai.600 021.
This Nuisance letter I received from Mr.D Sthyaraj, Advocate.This particular letter is regarding settlement of the Credit Card debt of Mr.Suhas P Joshi & his Credit Card No:[protected].In my all previous complaints I have mentioned that no person by name Mr.Suhas P Joshi lives on my address but in spite of my repeated mail & complaints I am always harassed by HDFC Bank Credit Card collection agency.Now this is high time for me to approach to Consumer Redressal Forum&file a law suit for this harassment.I have preserved all the notices & assurance mails sent by your department.I tried to contact your bank officers at 022-[protected]/[protected] but no response.
In spite of getting an assurance from you how come they are sending me these Nuisance letters & phonogrames after every 5 to 6 months.It's high time I can't tolerate any more..Now enough is enough.Why should I receive third party collection calls, Notice or Nuisance letters?This time there are two officers names mentioned in this letter.(1)Ritu Manek, [protected](2)Amish Randheria [protected], I called up to Miss Ritu Manek, [protected] but she was not available So I spoke with her Assistant Miss Sneha & she told me to call at 11am on 11/5/2011.I have recorded that conversation.
until&unless I don't receive a concrete assurance I am not going to budge for this matter at all.Below you can find an assurance mail sent by you.

Thanks,
with warm regards
Mr Hebbar

I've submitted my all documents along with the processing fee to Mr. Bharat Bhushan who claims to be HDFC sales agent from Munirka, Delhi office. He committed that the loan will be processed within 7 days but in last 7 weeks he has hardly replied. There is no reply from his end and I have been chasing him like anything but he picks his phone once in 2 weeks and always says that he is busy and will get back to me and disconnects. He has never eplied to me till dat. I have submittes the complaint in consumer forum, Please help me with the escalation matrix and the correct office where a notice can be issued to him.