HelloFresh
Reviews and Complaints

I filled in a form for a deal with Hellofresh, however when i came to selecting i found they DO NOT offer vegan options so i never continued. Despute this they have extracted £18 from my account amd deliver anyway.

I not happy and ses really awlward to contact them.

I dont know what else to add to my word count for my complaint but this is not acceptable.

I wanted to do a trial run for this company- Fresh Start the end of April 2022. Without ordering again, I received a box of 3 meals on May 2, 2022 to my surprise. I emailed them and indicated I did not want any more meals and to put orders on hold until further notice. I did not get a response recognizing my sent email. Then again on May 9, 2022 I received another 3 meals (Order # CA21332610). What does one have to do to cancel of which the company claimed "it was so easy. Cancel anytime"?

Posted May 9, 2022 by a dissatisfied customer from Edmonton, Alberta, Canada

Since Saturday I have won the amount of R1,200 then I tryed to withdraw then they respond that I must send my documents I have tryed to send my documents but it's keep on saying not verified, I tryed to contact them with email but no respond until today. It was on Saturday 08/05/2022 I have won till this day of 10/05/2022 they are not responding my emails

took this out the fridge to cook on 24th april 4pm,also arrived with the wrong recipe cards

Delivery Date

Thursday, 21 April 2022

After reviewing the meals on the website, I decided that it was not for me and cancelled the account.

Low and behold I received a box with meals that I did not choose. I addition how was my credit card information captured since I did not enter it!

The customer service person said that a box was automatically sent out, but could not answer any of the above problems

.

When I order meat I expect to be able to freeze it. Last box I got both the chicken and salmon had been previously frozen, as labeled on the packaging. For this reason I can't re-freeze it and have to cook it earlier than I desire to.

Please check that I have stated to cancel all on going orders until I change the request.

I stated ON NOTICE did not order the box delivered today did not chose the contents did not expect or want this delivery .

will not be paying for this delivery please collect or advice me on your expectations on how to proceed.

Many thanks

Anthony Vines

I had canceled my plan approx. A month ago but on monday I received a box of food, I was not notified of the food arrival, and I was told to enjoy the food then hung up. You would think since the customer is king, my refund would be in my bank account. I am on disability and could use the money.

I spoke to an advocate from HelloFresh to let them know I would be out of town and wanted it delivered to a family in need in San Antonio Texas.

Today I received my box and I’m out of the state. I would like a full refund or deliver a box to San Antonio.

In October of 2020 I tried Hello Fresh. The food delivered was excellent - a couple of minor issues - but all told, very good. I did cancel my plan, however, immediately because of delivery issues affecting food spoilage and the unpredictability of delivery services.

Now in February of 2022 (15 months since my 1st experience with Hello Fresh) I got a promotional offer of 17 free meals that was inside a package I ordered from Macy's.

I did not log into my old account from October 2020, I just wanted to take a look and see if anything would change my decision...for example, fewer servings, fewer delivery days. The site kept rejecting the promotional code that I was entering so I left the site.

I DID NOT PICK MEALS, I DID NOT INDICATE FOOD PREFERENCES, NOTHING. I DID NOT EVEN PICK DELIVERY DATES.

TODAY, FEBRUARY 15, 2022, I found that 1 visit to Hello Fresh website reactivated my account and used the debit card information I gave back in October 2020 (15 months ago) and apparently decided to start a delivery.

I called and spoke to 3 representatives at Hello Fresh (none of whom could understand English except the 3rd fellow who was in another country, but I didn't even understand where he said he was). "Alex" from Hello Fresh operators said he would close my account but he could not cancel the order because it was already shipped! ALREADY SHIPPED? Who decided what meals I want and what days I want delivery? I DID NOT CHOOSE ANYTHING. I simply went onto the site.

In these POST-COVID days with the entire world going crazy, INCLUDING THE UNITED STATES, delivery of ANYTHING except from AMAZON is very unpredictable. I WOULD NOT CHOOSE TO HAVE FOOD DELIVERED DURING THIS UNPREDICTABLE TIME ... BUT APPARENTLY I AM STUCK.

I DISPUTED THIS CHARGE OF $47.95 TO MY BANK, BANK OF AMERICA, BUT I DO NOT KNOW IF THE OUTCOME WILL BE RESOLVED IN MY FAVOR. TO ME, $47.95 IS A LOT OF MONEY. I LIVE ON A VERY LOW INCOME, BUT I'M USED TO IT AND MAKE SURE NOT TO WASTE MONEY.

I TOLD "ALEX" THE OPERATOR ANSWERING FOR HELLO FRESH TO CLOSE MY ACCOUNT (I DIDN'T THINK I HAD ONE!) AND REFUND THE CHARGE. HE SAID HE WOULD CLOSE THE ACCOUNT BUT COULD NOT GIVE ME A REFUND.

I signed up for their discount intro rate: first box at -50% and free shipping; second at -41.75; 3 to 6 at -21%.

First order of six meals was correct at $28.17. Second included the Valentine special as 'in-menu starting at $9.99', plus two other meals. It resulted in two charges: $27.98 (2 x $13.99) and $45.95, totaling $73.93 for six meals.

Oswaldo (on chat) could or would not explain how these charges were made up, nor why the Valentine meal was $13.99 per serving rather than $9.99. He simply repeated the discount structure, while also asserting defensively that 'I am not in charge of the promotions details'.

He offered to 'remove the 27.98 gourmet option as a one time exception for you because these are your first boxes no worries :)', but later stated: 'I issued a credit for the amount of $27.98 The credit will automatically apply on your next full-price scheduled delivery'.

No help, as I requested Oswaldo cancel my account.

I signed up to Hello Fresh on 29th January 2022 to give it a go after receiving a voucher in the post. The sign-up procedure requests bank details and takes you to a page to choose the ingredients for your first box. After going through the main meal selections and seeing that there was only 1 vegan option, I decided not to proceed. What I didn't realise is that the first box had been booked (although I didn't confirm anything) and a menu automatically picked for me. In addition, the full fee was taken out of my account the next day (luckily my phone notifies me otherwise I wouldn't have realised this until the box arrived), and I was being sent all meat options.

I contacted the customer services and was only offered a 60% refund to match my voucher and to have my subscription cancelled. I was told they do not offer full refunds (what!? never!?) within 5 full days of the delivery date (so they've basically written this policy so no one can because that's when the money is drawn out). I was also told they could not cancel the box (this is fair enough but still not ideal...). I have a copy of the conversation transcript.

Overall very appalled with the terrible service! Especially for a potentially new customer!

My son has used Hello Fresh for a while and you sent me a voucher that will give me up to £62.99 discount, £42..99 on the first box and a discount on the subsequent 2 boxes. However, when I signed up on Wednesday 19th January 2022 and selected my meal plan for 2 people and 3 meals. This automatically applied the discount but I wanted to change to 5 meals and in doing so the discount did not automatically change to the 5 meal discount so I used the chat line.

However, after a long conversation they said couldn't help and said I had to email HelloFresh. I emailed HelloFresh explaining I had an voucher that gives up to £62.99 off the first box. Then the person accepted this and said they will change it.

I checked the web site and it had not been applied so contacted again and this time it was someone else who replied but they just explained I had selected the 3 meal deal but did not volunteer to amend it. So I wrote another email and someone else replied saying I had selected the 3 meal deal. Each time I sent an email was someone different replied and they did not read the email chain. It was like being stuck in the twilight zone, just kept repeating the same conversion over and over, despite many more emails no-one reinstated the original voucher for £49.22 that was offered for the first purchase.

In total over 20 emails were sent including two separate copies of the original email offering the £69.22 whole discount and an on-line chat but no-one reinstated the original voucher.

Totally fed up with this waste of time I said cancel my subscription and even that they seemed to have issues! It took about 3 or 4 emails for this to be done so I cancelled the subscription myself. However more emails were necessary as the web site said that payment had already been taken although delivery had been cancelled 6 days before it was due. Another email was required to say that no payments were to be taken as the delivery was cancelled.

No one running a business should expect any customer to experience what I have. You should aim to do better you have a reputation to consider.

My son gave me a gift certificate for Christmas. My very first dealing with Hellofresh was very frustrating. I wanted two meals once a week but the Website won't allow it. It's set up for a minimum of three. I called to get it straightened out. My first two meals arrived ( without the meat) and two days later three more meals arrived which I had not chosen and didn't care for. I had to call and I wanted to cancel and have them refund the remaining portion of the gift certificate back to my son. Of course they won't do that! The certificate does not include shipping so I had to pay extra for that. The recipes indicate a prep time but you can double it due to the unfamiliar ingredients and all of the unfamiliar steps required. I cancelled my next two shipments as there was nothing appealing to choose from on the website. You can't do a search for food that you like such as Italian. You have to pick from what they give you as choices. This week they had an Italian dish on the menu so I placed an order. This morning I find they charged my PayPal account for the cost of the meals. They are not honoring the gift certificate! I never want anything to do with this company ever again.

I emailed Hello Fresh last week and told them to cancel my account and not to send any further meals. Today I received an alert from my credit card company notifying me that Hello Fresh has charged my card $64.29. Please reverse that charge and cancel my account. In case you don't already know it, my name is Danny Clifton and my address is 5320 Hunt Master Drive, Apartment C, Midlothian, Virginia, 23112.

I got on to them about this before and they would look in to it yeah right, 2 months ago. The Lettice was slimy and lemon old, carrot floppy etc, The never offered to replace the box and most likely never even looked in to it as I suspected just company B/S is usually the case, the old mirror brush off, "we will look in to it". I would never buy from hello fresh or foods again or recommend it. In my opinion, you need to get ya act together real soon or people will give you the flick.
EMAIL: [protected]@yahoo.com.au or [protected]@yahoo.com.au

Hello,

I've had a very unpleasant experience with your company! It seems to be that the employees of this company are very unprofessional!

Customer service
I ordered 3 boxes from you and I paid for 3 boxes, but HELLOFRESH keeps sending me requests to pay off the 4th box, which has never been delivered! The company simply blackmails me to pay them money! What kind of accounts do you have if they are not able to clear 3 payments against 3 deliveries? If you continue to black mail me, I have to go to police and complain about you company!

Delivery
All 3 deliveries were made NOT TO my apartment! One box was dropped in front of my apartment door (I was at home and none had ringed the door bell), 2 other boxes were dropped at the building entrance on the post boxes! No phone call, no ringing the door bell- is this your normal methods of delivery? Do you expect that a customer would be waiting for your delivery service for the whole day in front of the entrance door of the building?

Quality
The ingredients in all 3 boxes were of a bad quality! The meat was warm, green herbs were half dry half spoiled and had black leaves.

In general, the price at which you sell your boxes and the cost of deliveries are TOO HIGH for such a poor quality

Hello Crooks
We are another unsatisfied client seeking to end our service with you, your new phone number says business hours are until 7 on Sundays, yet at 6:26 no Hello Freshers are answering.
Really we would continue service if you sent us what we ordered. Or refunded money when we complained you continue to send meals we don't want and didn't order.
Merry Christmas. We need you to respect our cancellation. Refund us for the last 2 weeks since you continue to send boxes we didn't order.
Stopping payment through the bank
No photo necessary. You know you are sending things we didn't order.
You know you don't send what we do order.
Bye bye Crooks,
You had us at yummy steak plate. Once. Then it's all been vegetarian flatbread and pasta ever since.
Honestly. You all will no doubt be facing litigation if you don't make happy customers.
Hopefully you will actually cancel our service and stop sending boxes before we have to get a restraining order.

1. I received a coupon in the mail for 16 FREE meals.
2. In order to view their available programs, I needed to provide Hello Fresh with my credit card info again this was BEFORE I could view their plans and available meals for the upcoming week.
3. I noticed that there were NO FREE MEALS, but discounts on the first 3 weeks that Hello Fresh attempts to pawn off unsuspecting customers as "free."
4. I wasn't thrilled with the meal options or plans and I cancelled the service WITHOUT PLACING AN ORDER.
5. I noticed a pending charge of $50.94; since it was pending, I wasn't initially concerned as I thought that the charge would drop off.
6. The pending charge appeared as as actual charge 2 days later.
7. I contacted their customer service and after spending over 10 minutes attempting to telephone them, I was forcefully steered onto their online chat resolution channel a.k. a.
(revenue retention channel seemingly)
8. CSR rep, Dale, inferred that the reason why I was charged was because I had a duplicate account. Duplicate account? WTF?
9. Dale was condescending, never apologized, nor displayed any sense of empathy. He offered to suspend my delivery (on an account that I personally CANCELLED as a resolution to my erroneous billing!
10. Finally after demanding that my account be credited and cancelled (although I had already cancelled my account and received email confirmation), my account was cancelled (again) and a refund/credit was initiated.
11. I asked Dale if he/she would be sending a copy of the chat. I was told that it was sent already. I never received it. My advice is to take screen copies of your chat session. (See my attachment)
11. All this simply because I wanted to view their available plans and weekly selections BEFORE committing to a plan!

I ordered a gift card almost 6 months ago for an anniversary. The couple never received so, I called customer service. Gave the address - again, plus phone number AND email address for the recipients. Found out over Thanksgiving that they STILL haven't received this gift card. Quite disappointed!
I've ordered from companies like this before with great results and the gift has been greatly appreciated. This was the first time ordering from HF and most likely the last.

If this cannot be resolved, I'd prefer a refund of the $100.00 and I'll purchase from another company.