HHGregg
Reviews and Complaints

I bought a stove with a glass cooktop that is cracked they will not honor their warranty I cannot return it what am I supposed to do? Please I need help

I work for hh gregg, and I am very happy with my job and thankful to have a job, plus I have great people that work there and a fantastic boss. You can not judge every store the same, and if yours is as bad as you cry about, find you another one.

You can tell that all these former employees are def working at fast food with the IQ level they have.

Firstly, to the former employee, that's what sales is dummy. You should pick a different career. That's not high pressure, it's trying to close a customer that has come to buy something before they go to another retailer...

Papajohn, I'd consider what you had to say if you had any grasp of grammar or spelling or sentence structure or punctuation. Plus, you only reference one person in a company of probably thousands...

This is a site of complaints so I guess I should look for positives...

yes i agree with you... i don't work there but i was a customer
today i went in for an exchange i was talked to by some *kid* like i was really agitating him because i was trying to understand what he was saying.. he definitely needed a drink... or a Valium .. i asked him was he OK.. he was very rude.. to me... and i said whats your problem? he said.. im trying to help you.. and i said im trying to help you... he said how are you trying to help me? yelling at me.. i said get me your manager... i told that manager that boy was lucky i didn't pull his ### across the counter... that some men would have killed him for such actions... the jerk... they said well we have had problems out of him he has no patients... i said well he best grow some patients before somebody kills him...
i guarantee you they wont do a damn thing to him... he has no business in such a place... he will cross the wrong one and he will be shocked at what he gets... LOL
the other guy said im so sorry about that... i said dude you have been nothing but nice HE is the one that needs to apologize... yea right.. if he don't mean it i don't want it... so he didn't even bother... i returned the crap and told them id never be back again... ever... that i had bought a lot of things from them... huge TV.. blue ray this and that.. but not anymore... couldn't find a place to complain to corp.. but what i read in these complaints they don't give a damn anyway... so why bother... they wont get my money... i told that guy dude when you start losing customers from a smart ### employee.. umm that's easy to figure out... you loose the employee... if that had been at my place of business... he would have been fired on the spot. so my suggestion to anybody... dont give your hard earned money to those people... they hire ###s... and let them talk to customers... very rudely...

I also used to work for HH Gregg in the Distribution Center. The manager there Ed Lambert is gay. He tries to pick up any and all male employees, including going into the men's room and virtually looking into the stalls while someone is using them. He also has done outside work for several HH Gregg customers, work which is NOT related to his position with the company. This is a violation of the so called "company policy" and even though he has been reported to the corporate office, he continues to get away with this. I hope he gets caught someday and gets his ### fired. Ask any of the several people who work in this warehouse and you will find out that Mr Ed is a total ###. Hey Ed guess what... What comes around goes around. You will lose, you think you are so high and mighty up there in Raleigh but you will soon find out different. It will be so good when you fall on your fat ###. I
hope you rot in hell you ###ing queer ### ###.

HH Greg Workmen installed a new dish washer, and it works every other turn on . I talked to factory rep who suggested that i kill the power at the fuse box each time it doesn't work. Something about resetting the computer. I will not set foot inside this store again on principle.

only refund for 10 days

called because I bought a frigidaire range. It stinking up the house it smell like paint fumes but they say not possible. It is cramping up my stomache and makeing me a little light headed.
Its the gas line they say. dont buy frigidaire stoves, ranges ovens what ever you want to call them. dont buy from hhgreg. stove is selfcleaning gas stove with long oval burner in center on top for griddle and four other burners. Has setting for pizza and chicken nuggets. buyer beware. It woudl be a nice stove if u could stand to be in the house with it or u wore a gas mask.

If you work in customer service with this company you get the short end of the stick. Overworked and under paid. For a company that has a ton of money they treat their operations employees horribly. They under pay their operations supervisors by a lot. Giving them all the responsibility of a manager making salary and bonuses but without the pay. You have someone making just above minimum wage in charge of everything inventory and shrink but don't receive the bonus for busting their butt to make sure it's correct. The company has tons of money but the insurance sucks. You make under $10/hour in most cases but charge $100 a pay for insurance that isn't that great to begin with. In order for a company to work they should back their customer service and operations employees up and pay them what they deserve. Especially if they are going to give them manager title without the pay because they are cheap.

Screwed and screwed again... I visited HH Gregg to purchase a washer and dryer. I signed up for the 12 month same as cash program. I was sent only ONE statement. The following month, I did not receive one. I did though, get a lovely call from an ignorant Canadian collector. I was not read the mini miranda and even cussed at! I explained to the idiot that I did not receive a bill. The address was supposedly changed. A few days later, I got another nasty call. To this day, I have not received a new statement or a credit card from the company. They suck! Never ever ever opt for the GE Money card. It is a pack of lies.

On 11/28/2008 I bought a flat panel TV along with a TV stand, and paid $69.99 for the DS1 Deluxe delivery set to be delivered on Friday the 28th. At 1:30 pm Friday I hadn’t heard anything so I called the store to inquire about it. Needless to say I had one person to hang up on me, another just put me on hold. One person told me it was at the warehouse and she would call me back when she found out what was going on with it. I told her ok and I waited for an hour and didn’t hear back, so I went back to the store and spoke with the manager it was about 3:30. I told him about what was going on he called the warehouse and they told him they show it being delivered on Saturday the 29th not Friday the 28th. Now they’re telling me due to someone screwed up it being delivered on Saturday. Then Friday night about 8:35 the manager calls me and tells me it’s not going to be delivered on Saturday! I paid a total with the delivery cost, of $1612.86 I paid and arranged for it to be delivered on Friday the 28th. How long do I halve to wait to get my items that HH Greg has, and don’t want to Deliver. I feel that if I don’t get immediate attention on I should pass this along to Clark Howard and Channel 2 Randy Travis.

We purchased a DVR Recorder from HH Gregg that wound not record. Model no. DVR 620, paid for a 2 year replacement plan SERWT 2-2. I exchanged for a new one. We were moving and didn’t have a chance to use it. At our new address we had time to hook it up and found it had nearly no sound. We had checked to be sure all was hooked up right. Friday 6-6-2012 i tried to return the recorder and the store MGR would not take it back.He indicated i would have to send it back to Toshiba. I sent it back at a cost of $25.00.

The sales guy 1J55 Jason Marchand at HH Gregg was great to work with but the MGR and girl at the return desk were not.

I purchased a fridge and stove in November. First, they didn't deliver it within the three hour window - they didn't even deliver it on the right day! They offered me a $100 credit for all the trouble, but haven't honored that yet. When I called to inquire about the credit, I talked with a guy named E.J. (the same guy who dealt with the problems in the first place) and he didn't even remember the problem, even though it had only been two weeks prior! He said he gets so many complaints and so many trucks break down that he couldn't remember my delivery. And he's in the local store! Don't shop with HH Gregg if you want care about your time or your money!

I phoned the Huntsville, AL hhgregg store to see if they would match the price I had found on the Internet for a TV. After checking with a manager, the sales person said it would not be a problem. After an hour drive, I arrive at the store only to find they would not honor the price. I was patronized and belittled. I understand if they can't match Internet pricing. But...I should have been told upfront. This particular store and manager needs to learn how to communicate better and review their customer satisfaction practices.

I spent over $7500 in HH Gregg in less than a year. I bought an LG dryer ($800) and have had problems every since. They have been out to repair it for the same problem 4-5 times, but the company only has one repair service in their system! What is that about? I am not asking for a new one, which should have been given to me after the third time it stopped drying! I have been trying, with no success, for 2 weeks to get a repair person out to my house or even to call me back! The customer service sucks! They are unwilling to help you and say that there is not a supervisor around which is a complete crook! I will never buy anything else from them and have talked a bunch of people out of buying their products. I would rather pay a few bucks more and get help when I need it than to step foot in another HH Gregg. They are a bunch of thieves!

I have a question. A few weeks ago I had a man come in to fix my oven. He repeated several times he was not responsible for any damage done while he was fixing my oven. I took the molding off so he could pull the range out away from the wall. He chipped my brand new counter top and said "ah you can just glue it back". Then he said he had to order the part and it would be here in a couple days. A week later I called to check on when it would be here. They could not find a work order for it si they had to order it. All this time I could not use my oven. Finally the part got here and I called for a technician to come fix it. I was surprised when he just unscrewed the top panel and fixed it. The range did not have to be moved out at all! I would like to know who is going to pay to have my counter top replaced!

I purchased a GE dishwasher from hhgregg just over a year ago. after about 4 months it stopped draining water so I called for a service call. When the service was scheduled the guy called me and said he was in the neighborhood and should be there in 30 minutes. He never showed, That was a half a day off work. The following week we got it rescheduled, the guy came out and said he had to kill the power to the dishwasher, so he killed the power to the whole house. He could not figure out how to turn it back on, so we had to call an electrician to turn it on. $150.00 and another half a day off work. Another service technician finally came out and got the dishwasher to work, another half a day off work. about 3 or 4 months later the dishwasher stopped pumping the water out again. A service technician came out and said he had to order a part, another half day off work. The technician got the part and fixed the dishwasher, another half day off work. About a week before Thanksgiving, the dishwasher stopped pumping water out and hhgregg was called. They informed us that GE was now responsible for the repair of the dishwasher. The GE technician was contacted and a service call was schedule for the day before thanksgiving, another half day off work. The technician called the house 30 minutes before his scheduled arrival time and stated that he had priority calls and was not going to respond. We have informed GE and hhgregg that they now need to either replace the dishwasher or refund our money. They have refused to do either and said they had to send another technician to see what the problem was. With all the time taken off from work and pay lost we could have bought another dishwasher. I informed hhgregg that I would picket their store until they replaced the dishwasher, they said go ahead. Last Sunday i spent 4 hours outside the Mall of Georgia Store with a sign that read, " I was ripped off by hhgregg". I intend to be back this weekend with the same sign.

I purchased a dishwasher from hhgregg after being told it could be delivered the next day. Next day turned into a promise of 4 days later. Then found out they had no idea when they could ever deliver it. They promised to refund my credit card the purchase price of $1, 020. Then they said they processed the refund. It still has not been processed. They sold a product they could not deliver and now are stalling to give me my money back. I had to file a dispute with my credit card company to have them go after my refund. This company is bad news. I will never purchase anything from them ever again. They are not a reputable store.

That's a load or crap. If someone ask for a manger the employee would quickly give up his name just to see what was about to happen. You can easily tell you made 95% of this story up.

Don't even buy thier warranty, (better yet don't shop there0 I had the manager hang the phone up on me the sales person laid the phone down because he had a customer. Okay what am I ? Oh that's right they got my money already on a 60' Mitsubishi that just went completely dead after 6mos. I thought it should be replaced because a repair man had been out earlier and said he did not have a clue, he would have to take it to the shop sometime when he had help? and because it is 3 days before christmas and we don't have another tv and I had took today off work i thought they would do the right thing. wrong, they are not concerned. Mitsubishi made me some good promisees but that was 11am mon the tv went out fri it is tues and I have not heard from anyone

Over priced crap. I can't believe half the crap made it past testing phases - they need better choices when selling things. They target low income families too, with their low payment plans on a crappy heavy tablet that doesn't do anything it's suppose to. I only buy ink their- expensive still. Their warranty system sucks too, my latpops been gone and is gone, for over a month now! Their really taking their time, on a $400 freaking warranty on a $1700 laptop... Could have saved over 1000 on hp.com.

Screw this chain store.

Yep I agree! You told him to leave the old hoses on so that falls on you.

We purchased a small refrigerator that was on sale from the HHGregg store in Piqua, OH. It's been one big hassle. I am 65 years old, and it's a 50+ mile round trip.

The hassle began when I called to see if it was in stock, they said it wasn’t, and I'd have to come in and pay for it, before they'd order it. They wouldn't take my credit card over the phone. So I drove over and paid cash.

When it came in, I called and asked if they'd deliver it. They told me I had to come in first and pay for the delivery, (Evidently, they would not trust me to pay the delivery man). So I called a friend, and we went to pick it up instead.

When I got it home, it was defective, it wouldn't cool. I called the store, they told me to call the service center, who told me I'd have to call the manufacturer. I called them, they said they'd send someone out to fix it.

After no one came to fix it in the next five days, I called the store back. I talked to the manager this time. He said he'd order me a new one, but I had to bring this one back, before he'd order it. That would be two more trips over and back. But I said OK.

The next morning my wife and I decided to just get our money back, we’d had enough hassle already. When I got to the store, I told the manager I just wanted a refund. He got a little pissy, and said that’s not what we agreed on last night. I told him I changed my mind, we’d been hassled enough.

He said he’d give me a refund, but he had the right to charge me a 20% restocking fee. (That was about $54.00.) I asked him how he could charge a restocking fee when he sold me defective merchandise. He said I should have read the back of the invoice. I said I’d pay the restocking fee, just write it up. When I asked for the cash back, he said they’d send a check in the next 7 to 10 days, he said they also had the right do this as it was also stated on the back of the invoice.

Before I walked out of the store, I told him he was going to get a little publicity. I’d write the Attorney General, Better Business Bureau, and post this on several web sites. He didn’t seem to care.

I'm with you this doesn't make any sense. Just another fake complaint from a Best Buy employee.

Your an idiot!

everything this guy just said is ###.

My arguement is that hhgregg doesnt make the product, they just sell it. And if you would have purchased the extended warranty, all of that "cost" would have been covered and you would have had to do nothing! Just my 2 cents.

It's not Walmart. You can't just walk in and start opening $200 pieces of equipment to play with and test out without buying it.

I had a similar experience down here in Florida. I was trying to buy a washer and dryer and I asked the sales guy about one of them. Instead of answering my questions, he immediately tried to sell me a more expensive model. When I said I was not interested he ARGUED with me and insulted my intelligence, telling me that I was "afraid of buttons" and that I was afraid of using hot water. I was like "What the HECK are you talking about? I just want to know about this washer. That is what I asked you about!" He continued to argue and tell me why I was too afraid to use a "new fangled" washer. Normally I am polite but this guy made me so angry I just threw up my hand and walked away. After this experience and reading other peoples experiences all over the country with this chain, I will NEVER shop there and I will recommend that my friends and family do not as well.

hh gregg rebates are a scam. The company in charge of issuing the rebates must have a deal that entitles them to more money if they find (create?) reasons to reject coupon applications. That's what they did with my $69.99 refrigerator coupon. They made up a reason which was totally untrue.

My advice: Don't count on getting that rebate back even if you submit the perfect application, because you won't get it back, and get them to take the rebate offer off the price up front.

The hh gregg rebate offer was definitely a scam in my experience.

I totally agree, with the comment about GE Money Bank we bought a Big Screen T.V. from HH Gregg that was suppose to have no interest for 24 months. I got the bill and it was wrong it said it was only for 12 months no interest so I called and said I would not pay the bill until it was correct, they finally got it corrected 2 months later and so then I did not get the free financing since I had not paid the bill? Because of there error I get punished not sure how that is good customer service but in my line of work which is project management and customer service we would not keep customers if we treated them as I was treated.

I had the same problem with a Toshiba that we purchased and the replacement parts were obsolete, the tv was 3 years old. I fought them for almost a year before I got my purchased price refunded. They wanted me to take a refurbished television, I did not buy refurbished, I'm not settling for it. I finally went onto Wikipedia and looked up HH Gregg, then GE and found a number for New York City Headquarters for GE. I figured that I would now start at the top and watch the crap roll down. Well it worked, within a week and a half I had my full purchased price in my hand. I was told they have switched carriers for the extended warranty, but, I will never do business with HH Gregg again.

Wow! All these complaints just pretty much tell my story to! We purchased a 60 inch Hitachi TV from HH Gregg back in Sept. 2005 and purchased the extended 5 year service plan with it as we do everything we buy from HH Gregg. By the way this is the first time we've had to deal with the warranty part of it, we have spent a lot of money their, it is where we by everything from. (Not anymore lol) Anyway on 5-28-09 I called them to have someone come out and look at our TV because it had a green tint to it that couldn't be fixed. Topps Elec. was to come out but they called and said they knew it was the light engine that needed replaced and it was on back order with no ETA. Fine we waited and waited. Then on 7-08-09 they got it and were out to install it. It was like a new TV when they put it in but only lasted like maybe 5 hours or so lol. It started freezing up the picture having a rolling screen turning colors all kinds of things. Called them back and they sent topps back out on 7-16-09. They brought out a new light bulb that goes in the TV but when he seen what it was doing he said it wasn't going to fix it that the light engine they replaced was defective! So he called and they said a new one was on backorder AGAIN with no ETA. I was really mad; at this point we can't even watch our $2450 TV. I called GE (who our extended plan was with) and told them I didn't want to wait another 2 months or longer for another light engine to come. They said we had to be without a TV for 90 days before they would consider replacing it or giving our money back. So on Aug 26th 2009 I called in and told them it had been 90 days since our first problem. We wanted a new TV or our money back. They filed the claim told us to call back in 2 days to see if they had found us a new TV. My husband called and was told it would take a few days for them to get everything worked out and find us a TV. Well two weeks went buy and I called them Sept 10 2009, they said it was still being "reviewed" to call back at first of next week. So I call them today and the lady tells me our claim has been denied! I was so mad. She said we have to just wait until a light engine becomes available. I ask to speak to someone higher up and she told me she was the highest person to talk to, come on their has to be someone higher up then the people who answer the phones! Told me I could write in a complaint if i wanted to, but they would not be replacing our TV or giving our money back. So now almost 4 months after our first contact with GE we still do not have our TV fixed. I mean why on earth pay $399.99 for a service plan that is suppose to cover everything when they won't make things right?! We will never do business with them again

I purchased a samsung 30 inch slimfit hdtv. Also have the 3 year warranty. We had problems with the tv since day one. The first repair the guy from tops said it was an easy fix (and it was), but if the tv does that again later down the road, he would not worry about fixing it. The screen was always a little off (bowed). but the guy from tops said it was probably just the input device doing that. 2 years later we switched to dish hd, and got a 360. the problem was still there. so i called in the repair again. this was back in mid feb. of this year. tops was confident that if they replaced the picture tube, it should fix the problem. well it didn't. samsung said they thought it was a defective part. so they sent another tube. it didn't work either. samsung then said it was either another defective tube, or they said the original back on accident. well i am now on the 4th tube, the tv is in the shop still(i have a rental that GE is paying for). samsung thinks they have send 3 defective parts. if i were in charge of samsung, i would be ashamed of my company. tops has been pushing the service along as much as they can, but samsung just keeps dragging there feet. they are currently waiting for the 5th tube, which is now 5 days late on shipping. if this tube is "defective" tops is going to tell them that the tv can not be repaired, (for the 5th time). and try to get the tv replaced. Samsung/GE you should be embarrased of how crappy your service is.

we puchased a 55" mitsibishi in 2004 and purchased a 5 year gold warranty, which we were told covered everything including picture tubes, which is not usually covered. In August 2008, we had lines up both sides of the TV and the number 8 seen on all channels. Called HH gregg service who called Topps electronics and they came out and said it was from watching HD channels on an "HD TV". they said the CRT parts were no longer avilable for this TV and that GE will replace it. Well GE said they would not replace it, they wanted to parts sent to a company to be "refurbished" no new. They said this was not a permanent fix and it would happen again. They replaced these in November of 2008 and in may of 2009 they are back and we called Topps again and they came out three weeks before our contract was to expire. Two weeks later I still had not heard from anyone and called and was told that the warranty contract would not be honored because this was a problem just taken care of about 6 monhts ago. We even called GE and they are the ones with teh contract and they said the same thing., they are not going to fix the TV again for the same problem. Here we are with a TV that the warranty is about to expire and it does not work. Why purchase an extended warranty if they are not going to honor it? any info from anyong would be helpful, thanks. jm

I had purchased a 57" DLP from HH Gregg over a year ago. I got the 3 year warranty. When the TV just broke recently, I contacted HH Gregg. They sent a report to Tops Electronics. Tops contacted me within 24 hours of my call to Greggs. The guy just came out today and had it all fixed up within 15 minutes. I have no complaints at all.

I just got done going thru this whole process. It was the absolute biggest nightmare ever. I was also passed around between HHGregg, Tops Electronics, and GE. GE is by far the worst company out of the three. They could care less about the customer. HHGregg ended up being helpful, and Tops was pretty good to. I had a 37" Olevia LCD TV, and it started making turning off on me. So I called, and Tops came out, and ordered a new main frame for me. By the way I did buy the extended 3 year warranty as well. Anyway they put the new main frame in and it made it even worse, started making possessed noises. I am the type of person who will be in peoples grills until I get what I want. I think this is the only way that I ended up getting a new TV. If you are not they will walk all over you. After I called Tops to come back out the guy basically told me that they dont make the part anymore. So now I had to go back and forth with the three companies again. GE told me they could find the part, and Tops said there is no part anymore. Finally after two months I just got a brand new 37" Sharp TV. I will never buy anything from HHGregg again. YOU MUST KEEP BUGGING THEM!

Same thing happened to us we purchased a 60" Hitachi TV and the protection plan. We purchased it when HH Gregg still had their own service department in May of 05. Everything was fine until they decided not to do there own service. We had one service call under the plan whith HH Greggs service department, we have had 3 service calls with GE. 2 of the breakdowns were the same part that costs $1700.00. There is a no lemon clause that should go into effect after the 4th major breakdown. GE states that since the first breakdown was when HH Gregg was still servicing our TV that it doesn't count. HH Gregg says that it's GE's problem. I'm just asking for my TV to be fixed. Hitatchi has the part we need in stock. GE doesn't want to get the part from Hitachi, they want to have our part taken out of our TV, sent out to be re-built, then re-installed when it is finished. Even if that was acceptable to me, they cannot give a time frame for this to happen. No one wan'ts to help, and you can never talk to anyone in management. The people that you talk to obviously have cue cards that they read from for every problem that they come accross. I'm sure they expect people to get tired and give up, but I refuse to give up. If they aren't going to honor their agreements, then they shouldn't sell them. We own our own buisness, and I KNOW that if we did business like HH Gregg or GE, we would have been out of business years ago.

I am in the midst of the exact same situation although the Samsung tv I purchased from HH Gregg is 3 years old. Spent the $400 on the service agreement thinking I may need the insurance. The problem began in July, 2007 and still has not been corrected or the tv replaced as of January 4, 2008 and a total of 7 service visits. The service tech won't come out any more and says Samsung doesn't know what the problem is and they have already replaced everything possible at least once. The GE warranty people have been very rote-mechanical in their response "I have n0 supervisor for you to talk to", "There is no phone number for GE Appliance Headquarters, Louisville for you to call", "I have given you all the information I can". One lady on the phone was was actuallly nice and tried to help but the other one was like talking to a robot. Another 5 to 7 days is the standard response. We'll see...

I hate HHGreggs Insurance company they work with. I will never buy another product with them due to the fact they have horrible customer service. I purchased a t.v and purchased insurance just in case something happens to my 55 inch television. Two months later out of nowhere my television blew out. I speak to the insurance company and they send a repair man... He says they should not have sent him out there b.c he needs to order a part. They call me a few days later telling me the part is on backorder and I have to wait 2 months for the part?! REALLY? What if I told them It would take them 2 months to receive my payment..

I am sorry for your experience. For those of you saying that they should have bought the extended warranty, it does not help either. HH Gregg WILL NOT replace something just because you have the extended warranty. They will tell you to bring the item to them and they will send off for 6-8 weeks to repair. Can you go without a washer for 6-8 weeks? I can't. AND, unless you have a truck, you have to find a way to get it back to HH Gregg. Had this happen to me with a 60" DLP after having it only one yr, then happened again after 3 yrs. We had the 5 yr warranty that we paid alot of money for but ended up fixing it ourselves because of the hassles. Unfortunately we bought more stuff after the fact and got burned again. Lesson learned, buy somewhere else!

HH GREGG did not install diswasher correctly, damaged hose leaked, ruined new floors in two rooms. HHG says it is the installer problem. Have now retained attorney, have mold issue as it was slow leak where the hose was damaged when installed. Dishwasher is in garage, damaged front when they took it out. After getting home where we wanted, now washing dishes by hand for over a month. HHG has bad service, does not stand behind what they sell, and the timeframe of getting any answers is months. Family sick from mold. Wilmington NC store. Think long and hard before buying from HHG, they do not stand behind what they sell and have lousy response to service to their customers. You will find complaints about HH Gregg on many websites. BEWARE!

To Knowswhatimtalkingabout I used to work for H.h. Gregg and my wife and I purchased a Frigidare stackable washer and dryer. After having it repaired and replaced three different times for issues with the washer. Then having the pump go out and flood our utility room. The screws in the dryer tub came out allwing it to drop down and break the element. After that happened for the second time we went to a competitor and bought a Whirpool duet stackable and I am happy to say have not had one problem from it yet. Wwe tried to deal with H.H. gregg's service department and eventually Frigidares. We discourage anyone we know form buying any applaince from H.H> gregg and especialyy any Frigidare appliances. We were very frustrated with the help from the store. which was almost non existenet. And yes we did buy the extended warranty thank god or we would have been out a ton of money. H.H. gregg doesn't seem to know the meaning of porper customer service when it comes to issues wiht an itm they sell.

I am currently working as an employee for hhgregg. The return policy is 14 days at our store. Almost every appliance or electronic hhgregg sells has its own manufacturer warranty, which will usually consists of 12 months. If you do not purchase a PSP (service plan/extended warranty) with hhgregg when purchasing a product, the responsibility of servicing your product after 14 days lies solely with the manufacturer of the product, not hhgregg.
The employees at hhgregg are very sorry about your trouble with your appliance or electronic, and would very much like to assist you in finding the correct person for you to speak with about your situation. If no service plan/extended warranty was purchased, hhgregg will provide you with the phone number of the manufacture of the product and any purchasing information you might need (ex. date of purchase, amount paid, method of payment, model number). If you did purchase a service plan/extended warranty with hhgregg, we would be more than happy to assist you. However, corporate only allows its service people to do the servicing, who are not located at the stores. That requires the customer to call the service number [protected]-GREGG), explain to them your situation and schedule a service call. The employees or managers at the store cannot schedule a service call for you. If it is determined that your product cannot be repaired after being serviced, the service plan/extended warranty allows for an exchange of either the exact same product or a new product with the customer paying or being reimburse for the difference in price.
It's all very simple really. But there is no reason to blame the store for problems you are having with your product. The problems are caused by manufacturer errors, and there is no way for stores to know which product is going to mess up. That is why sales associates at hhgregg go through such extensive training programs (unlike other store employees that only work for their company for a few weeks). Hhgregg employees will most likely recommend the better brands, the ones they know to be the best. But it is up to the consumer to do some research too. Just like with buying a car or home, making a major purchase requires consumers to research all manufactures and see for themselves what they're deciding on.

And this is why they suggest the extended warranty and you should always but it! But let me guess you are probably one of those people that's all bent out of shape and say's things like " well if this is such a good product why do I need a warranty? " Well guess ya got your answer didn't ya? Next time when the nice salesman suggests that you get the nice warranty? Do it be smart for once and buy it because no nothing is made like it was 20 freakin years ago lady! Oh and get over it because you where the one that refused the extended warranty now weren't you.

HHGregg is just the middleman. They sell the same models that you see at Sears, Best Buy, Lowe's, Home Depot, or any of the local wannabes. GE is responsible for the warranty, not the retailers. Your insistence on making the vendor responsible for enforcing the manufacturers warranty is not only ludicrous, it is downright hilarious. People like you are the 20% that cause 80% of the problem. Please, however, do not take this as an insistance for you not to express your opinion, as I need all the laughs I can muster!

H.H. Gregg's return policy is only 10 days, Best Buy is 30 days, Sears is 90 days... but its up to the Manufacturer to make a quality product, when you chose not to take advantage of the Extended Warranty or Service Contracts (Where Sears is best known for, Best Buy's program has gotten better) you are taking a major risk and outside of the return policy you deal with the manufacturer.

I repair appliances. As far as washers and dryers go, NEVER buy a GE/HotPoint/RCA model. Sure, I make money fixing them. But they are garbage.

Dear HH Gregg/Whirlpool

I purchase a Whirlpool Washer and Dryer when the HH Gregg Store first open here in Huntsville and have had noting by trouble with both appliances, especially the Washer. The Dryer have went out twice and the Washer four times, it’s almost unbelievable. I visited the HH Gregg store and the representative explained that they were not responsible for repairs for the appliance and that I should contact Whirlpool directly. I must say that I am extremely dissatisfied with the outcome of the above situation. Unless, things change, I plan to never buy from you again; I made note of some of your other customers who filed complaints on the internet. I must say that it is deservedly warrant. I remember seeing the two gentle at the Huntsville Airport that brought out the appliances when they were traveling back to New Jersey. I hope the HH Gregg there is better than the one here.

The Washer has been repair for a cost of $65.00 the first time, then $60.00 plus parts of $49.52 (this is the second this part was replaced), $22.40 and 17.50 (I replaced this part myself after paying a family friend $20.00 for coming over to help with the repair). The Dryer was repair at a cost of $45.00 dollars, and it’s not drying properly even as I type. I would appreciate if the cost of parts and repairs be refunded to me at the above name and address. The total cost of the repairs is $241.92 plus 37.50. Thank you in advance for your valuable time and cooperation.

Sincerely,

After buying appliances from this fast-expanding regional electronics store, my wife and I have been stymied with the worst customer service. Late deliveries, damaged goods, and failure to ever live up to a single representation to credit some of the purchase price back to our cards. Terrible disregard for the customer after the store separates you from your money There is now an HHGREGG SUCKS Facebook page! https://www.facebook.com/pages/HHGregg-Sucks/301276426594076

We understand your frustration completely. We too have been "ripped off" by HH Gregg and the extended warranty they sell from GE. It is like once you buy a product and they get your money; it is so long, have a nice life. There is NO customer service; all they want to do is to "transfer" you to a different number for someone to help you. We will never buy from this company again and truly wish that we had researched them before spending our money.