HHGregg
Reviews and Complaints

I purchased an $250.00(cash) for an open boxed camcorder for my ministry. Because it was an open box I specifilly asked the associate that sold it to us about the return policy. I asked will I be able to get a refund if I am not happy with it or something is wrong with it. He said Oh sure! you have 10 days no problem just keep your sales reciept, and we will give you a full refund. After I got the camera home and checked it over good I realized it did not have a feature I really needed so I decided to return it back to the store. To my surprise the cashier informed me that she could only give me $100.00 of my money now and mail the rest in 7 to 10 days. Needless to say I was very upset sinse they did not have another camera with the feature we needed that would fit our budget. The cashiers response to me was the policy is on the back of the reciept. I explained to her that I had asked the sales associate about the return policy before I purchased the camera, and that he had told me I could get a full refund, and that he did not mention anything about the policy stating that I could only get a portion of my money back, and have to wait for the rest to be mailed. And also that I did not have any way of knowing what was on the back of that reciept untill after I made my purchase. Once again she stated it is on the back of your reciept. At that time I asked to speak to the store manager (Chris).

I explained the transaction to Chris, and his response was the same (it's on the back of the reciept) at that time I explained to Chris that I had no way of knowing whats on the back of the reciept untill after I make the purchase. I also told him I that the sales associate should have told us when we asked the day we purchased the camera. Chris at that time said in a rude tone I do not have time to take 30 minutes to explain our return policy, and he walked off.

I told the cashier that he was rude, and that I would never shop HHGregg again. I informed her that their return policy stinks, and that they should post it where customers can see it before they make their purchase. That it wrong to not inform a customer of the return ploicy before the purchase.

I called customer service to make a complaint about Chris and his rude careless attitude, poor customer service, and thier return policy and their method of informing or not informing the customer untill after the purchase has been made. I got the same treatment from them the lady was rude and insisted that the return policy is on the back of the reciept. PLEASE SOMEONE TELL ME WHATS SO HARD ABOUT UBDERSTANDING THAT THE CUSTOMER DOES NOT SEE THAT BLESSED RECIEPT UNTILL (AFTER) THEY HAVE MADE THE PURCHASE!

I could not seem to get these people to understand that. I think it is wrong, it is deceptive, and misleading to not inform their customers that they will not recieve all the refund at the time of return if it is over 100.00.

HHGREGG refuses to send a copy of the contract for there appliance store in ohio location. I have tryed several times to have the Written contract sent to us. They refuse. They have GE Money bank handling the credit card for HHGREGG. I have been given several differant balances from GE Money Bank. I requested GE Money Bank to send proof that HHGREGG has the written contract that was signed and they can not provide any documentation. I have talk to so many people from HHGREGG and GE Money Bank neither can send any Proof of a written contract signed by me.I was told I would receive my contract in the mail once it is processed. They have proved to me to be a very unprofessional company and have no sense of direction. You cannot understand the people answering the phones when you call. They do not know how to handle your problem. They say they will take care of the problem and never do. They are crooked. I feel HHGREGG and GE Money Bank should be put out of bussiness they are a skam.

I opened this account at Hhgregg to purchase items for our home. I was told by Hhgregg sales representative and managers that GE was an honest and good bank to use, so we trusted them and was set-up for 24 months same as cash financing for our purchases.

For the first year everything was fine. However in January of this year due to medical bills, employment changes, and personal finance issues, I needed to change my billing cycle. I contacted all my creditors (in advance) including GE and requested payment assistance and payment date changes. I told them I was working on refinancing my home mortgage and would be "paying off" all my accounts "in full" in a few months. All of my creditors were wonderful and happy to work with me, except GE Money Bank.

At first when I called GE, the customer service person said sure, we will change the payment date to a later billing cycle cut-off and said they would work with me. But then when got my next bill and sent in my February payment, come to find out they didn't make the change. I called GE customer service (which is a call center in India?) when I got my bill and saw a huge minimum due and a late charge, and the customer service rep said that they had not received my payment yet. I told him the amount I paid (which was the correct minimum required) and the date I mailed my payment. He said that since I had never been late, he would get the late fee removed once they received my payment and my billing cycle would be fixed on my next bill. I then get my March bill and see that my payment is reflected as late and I was charged another late fee. I called GE customer service again and come to find out they had miss-applied or lost my payment, but assured me it would be fixed. And to make matters worse they still had not corrected my billing cycle. The customer service rep then said to mark through the incorrect amount due and to send in my normal minimum payment due for March; which I did. Then at the end of March when my home refinance closing was being finalized, I called GE for a payoff, and they gave me the amount owed. I told the customer service rep that I was very unhappy with the way they had handled my account, and she acted like she could care less. I told her when my closing date was and when I would be sending in my final payoff. She said "fine" and hung-up.

Then in April, I received a "collection notice." I then contacted them at the [protected]) number listed on the letter and told them I was paying-off and closing my account before my next payment was due. I also explained to them how unhappy I was with their company. They assured me that once my account was paid, they would send me a letter confirming that everything was paid in full and closed. By the end of April, I had a letter confirming all was "PAID IN FULL" and the conformation of my payoff.

Now, almost one month later after I paid and closed my account, I received a bill for $529.00. I nearly passed out. With a sick feeling in my gut, I called GE customer service and was answered again by a customer service rep in a call center in India. I tried several times to get to the bottom of what had happened, all she could say is "my account was late and that I owed all of my deferred interest." I was then put on an endless hold and then transferred to a "supervisor." She said "my account had been paid late and that I still owed them for the so called "interest free" interest. Needless to say, I had a few choice words, which fell on deaf ears. I have NEVER, EVER been so dissatisfied with or ripped-off by a credit card company like I have been with GE Money. I will never do business with them and will tell every person I know to avoid doing business with both GE and Hhgregg. I also filed a complaint with the BBB and with the FTC.

Friday, April 24, 2009, approximately 12:30 p.m. EST -- purchased refrigerator from HH Gregg and scheduled delivery for Sunday, April 26. Paid with check in full.
Sunday, April 25, 2009, 6:30 a.m. EST -- received call from delivery department stating that delivery would be between 3:00 p.m. and 6:00 p.m. And 40 minutes prior, would receive call from delivery person letting me know they were on their way. At 5:30 p.m. I called the delivery number and was told that it had been a really bad, overscheduled delivery day with many problems, difficult deliveries, etc, but that I should receive my refrigerator in about an hour. At 7:30 p.m., I again called the delivery service and was told the truck was in another town about an hour south of mine and also got the same sad story about difficult deliveries. The person who identified himself as the manager (and the only manager) said that he expected delivery would be about 11:00 p.m. or midnight. I told him (quite unpolitely) that this was not at all acceptable. He said he could deliver it on Monday and I advised him that too was not possible since I work and could not miss. He did offer to schedule the delivry at 8:00 a.m. on Monday, April 27. (I suppose he was hard of hearing or just plain didn't care.) I was irate and told him no, I could not be home and wait since I had to work and to cancel the complete order. His response was a quite laid back "Okay, if that's what you want."
Sunday, April 26, about 9:00 p.m. I wrote the Better Business Bureau and our local TV's "troubleshooter".
Monday, April 27, 2009, about 10:00 a.m. I called the store on Hurstbourne Lane and asked for the store manager and was told I was speaking to her. I requested that the order be cancelled, told her I had stopped payment on the check, and also briefly related the delivery problems. She said she would take care of it.
Friday, May 1, 2009, 7:30 a.m. I checked my bank account since it's payday -- HH Gregg has forced payment on the check. Great. I'm now writing the BBB again, as well as following up with the Troubleshooter. No telling when I'll get my money back.

HH Gregg advertised a Toshiba LCD HDTV in the Sunday flyer. Went to the store as soon as they opened that morning to find out that the only one left is a floor display and it isn't for sale. They then steer me to some other models, all at least $300 more than the one advertised. They employed several high pressure sales techniques and acted rather aggressive. Thankfully there is a Frys and Best Buy nearby, so I managed to extract myself from the store, avoiding another salesperson at the door who tried to convince me not to leave without purchasing the TV (not many left, they said, we have the lowest prices, they said).

Imagine my surprise when I found several of the same models at Best Buy and Frys for at least $100 less than HH Gregg. The model I ended up purchasing was only $677 at Frys (HH Gregg had theirs for $899...only one left and you won't find a lower price, they said).

Out of curiosity, I went back a week later to look at DVD recorders after checking prices at several competitors to find the pricing at HH Gregg to be higher and the sales techniques sleazy.

I recommend you avoid HH Gregg, can't think of any reason to shop there as better prices and more pleasant service can be found elsewhere.

I was in a near by Hhgregg store recently looking to buy a few appliances, while checking out with a cashier a manager came over to her in began yelling at the young lady on the floor in front of customers. Not only was that embarassing to they young lady but why should this happen in front of customers im sure there are offices where this situation could have been handled. The customer service was great and the salesman that helped me was very helpful. I will shop there in the near future but someone needs to handle the management.

HH Gregg are scam artists they will show you the item you want and tell you it is the latest. Which is true cause it is the display but at time of purchase they will do a bait and switch and sell an older model at the same price as the latest and greatest. If you try and return anything they do not give money back if it cost more than 100 dollars. They will mail you a check from corporate in 7-10 days. This is also not true cause I am still waiting and it has been 21 business days and counting. So buyer beware HH Gregg is run like a sleazy car lot full of crooked car salesmen.

HH Gregg is a public company but still allow HR violations including ones spelled out in their handbook to occur. For example they are turning a blind eye to a situtation occuring in their Murfreesboro, TN location.
An Assistant Manager (female) and male sales associate are allowed to have a relationship and even reside in the same house. They work in the same store side by side. Now let's talk about a CONFLICT OF INTEREST. Gregg is very inconsistent when it comes to these issues.

I have many credit card accounts with far lower interest rates. Please check my history with this acoount and you will see that I have met my payments ahead of scheduled time and always more than was required. Please review my credit history and see if a my satisfactory interest rate can be appiled oor I will be forced to payoff this account by using a lower interest rated account and close it.

I purchased a stove and refrigerator from HH Gregg on Sunday 11/30/2008 by personal check. The only reason I purchased these appliances that day from HH Gregg was because of a promised delivery of the next day and a good price. I even had to run home, 45 minutes away, to get a check because their credit machine would not allow for a $3000 debit card purchase(?) AND the salesman Quinton told me they only had two available. On Monday 12/02/2008 I was called to say they had my delivery, great, but wait, only the stove was to be delivered, what happened to the frig? Sorry, NO Frig on the truck. When I called the store they informed me that was a special order and it should be listed that way on my sales receipt(it wasn't) and the salesman should have known this was the case, according to HH Gregg, this order will take at least 7/10 days. I was upset but decided to wait because now it would take me at least two weeks to get my money back anyway. Sounds like that was their intentions, once I purchased their appliances with a promise of next day delivery your at their mercy to get them delivered! I was called back and told they would deliver my appliances 12/06/3008, great it was earlier than expected, WONDERFUL news! They did arrive, at the end of the day(waited all day) they installed the stove and the Frig but as they went to leave I noticed it had a dent in the front door, I told them it wasn't acceptable. They asked what I would take to keep that one. I told them I didn't want a dented NEW refrigerator($2100) so they took it back. I had to wait until Monday to have a new one ordered. The following Saturday 12/13/08 they attempted to deliver the second Refrigerator. This time the back plug was missing! So now we are still without a new refrigerator. Not to mentions my old one was sold twice and I had to empty it twice and put all the stuff back in each time. Then having to call the person and tell them I had to wait to sell it AGAIN(they gave up buying my old frig, can't say I blame them!) I called the store and was told by Jerome (the manager) it wasn't their fault what was delivered inside the box, they have no control of that. What kind of appliances does this company sell? Scratch and dent and rejects? I went to the store to cancel me order. I was told by the Manager Jonathan they don't show any other available in the warehouse but he would give me a definite answer within 24/48 hours on a good one and would do whatever it would take to keep our business. Well guess what it has now been three days and no one has called me about when I will get a refrigerator. Of course Jonathan was not in! I called 12/17 to cancel my order and conveniently the manger is out to lunch(at 3:50 PM?) and he is the only one that can cancel my order. I called customer service and their response was the same! I have never been so aggravated with a company in my life! I finally got a call from HH Gregg, they can get me a Refrig after Christmas, thanks but NO THANKS! Do not do business with this company, save yourself a lot of aggravation! They will tell you anything to get your money and you have to jump through hoops to get it back! It is now 12/29 and I still don't have my refund. I went to Lowes and got a refrigerator in three days delivered to my home without and problems what-so-ever, they were wonderful!

HH Gregg Lied to me and does not stand behind their customers! BUYERS BEWARE! Extremely poor customer service!

My wife and I purchased a JVC 32" Flat screen (model # LT32P679) TV from HH Gregg on [protected]. We had some concerns about the durability of the TV since we have a 3 year old. The sales person Jason Hake was very kind and promised us that the TV was covered 100% under warranty for one year. I then specifically asked about the screen and if it would scratch and he said that he has never seen one scratch but the manufacturer’s warranty covered the TV 100% so we should not worry. We were satisfied with that answer and purchased the TV.

On December 3rd we discovered a scratch on the screen of our new TV. So I called the store to find out how to get it repaired. To our extreme disappointment we were told that the screen is not covered under any warranty and that we were out of luck.

I then asked to talk to the manager of the store and the manager said that his sales person knows better than to tell costumers that screens are not covered and that he doesn't believe me.

Well, I don't like being called a liar and I asked for the District managers’ name (His name is Larry Keller). I called his office and was told that he doesn't deal with costumer complaints and that I will have to take my issues up with the store manager.

I have been in business a long time and have never been treated so badly. And for a district manager to not take my call is extremely unprofessional.

I would like for HH Gregg to replace or repair my TV AS PROMISED!

I carefully planned a big 25th anniversary surprise for my husband, spending 3 hours in Hhgregg on Black Friday selecting, ordering and setting up delivery on a big screen TV (67' Samsung DLP). I was told it was in stock and ready to be delivered whenever I wanted. I also applied and was approved for their 24 months-same-as-cash financing. I arranged for it to be delivered on the 18th of December while my husband and I were on our anniversary trip. I gave them my son's cell phone to call for delivery time. I called two more times before we left on the trip to confirm the delivery and was told each time the TV would be delivered on that day. My son called me the night of the 18th and told me no one had called to deliver the TV. I asked him to call the next day to deliver it before we arrived home on the 20th. He couldn't find anyone who knew anything about the delivery. We walked in the door with me anticipating the surprise, and there sat our old TV. I called on the 21st and talked to three different people before I could even find anyone who could check on anything for me. That person said they didn't understand why it was arranged to deliver that TV because it wasn't in stock and they didn't know if they would ever have it in stock again! He blamed it on the salesman and said he didn't work there anymore, but it was the manager who arranged the delivery and even said it would be delivered free because it took so long to set it up! They wanted to know if I would wait while it was backordered and I said no, cancel the order. I was so upset and crying. It was three days before Christmas and I had nothing for my husband because that was supposed to cover both anniversary and Christmas. To add insult to injury, I was going through the mail that came while we were on the trip and, low and behold, the first payment is due on the TV I didn't get!

Purchased top of the line LG frontloader from HHGregg (along with 15k of other appliances) and purchased the 5 yr extended warranty on ALL of the appliances. The LG washer broke, called GE service Protection plan, sent a contractor out, which said I needed a new motor and that is covered under LG's warranty and the part must come from LG. A week later, no-one calls me, i find out adter calling GE back and they had to call the contractor back, that LG does not have the part (How this is possible i do not know). I was given the run around and had to call another numner for GE, found out they then have 48 hours to locate the part and if they can not, they replace. 4 days later, I had to call back, no-one from GE called and I find they can not locate the part and next step is to replace with a GE washer they feel is comparible, which is not. Considerably less in dollar value and not all the functions. I inquired what if the replacement breaks and they said I would have to purchase a new warranty (after a year) and that all parties involved have fulfilled their obligations. Deceiptful business practices, no customer service, basically the customer is ripped off and taken advantage of, replacement is not the same model you buy. I wrote LG 3 times over a week and a half, they have not responded, I have since then written the CEO's of HHGRegg, LG and GE Serice Warranty, awaiting some kind of response. My next step is to seek legal action out of principal of the matter and consumer rights, apparently we have none.

After Christmas, I purchased a TV and Blu Ray player from HH Gregg. Paid >$2500. After 13 days, the Blu Ray player died. When I called the store I was able to speak to the GM Dan Miller (He said he was the GM and top guy). I inquired into getting a replacement. He stated no problem, but it would be at least 3 weeks before he got more stock of the particular model player.

He was not confident in the 3+ weeks. I inquired into a similar model, but they had none in that price range. I asked for a refund of the price I paid to purchase a replacement elsewhere and he said no way. He kept quoting the 10 day refund policy and I was at day 13!

I can understand this if he can replace my unit or at least get me something comparable, but since he cannot, I should get a refund. It makes no sense to hold me hostage for 3+ weeks (again, maybe 3 weeks, maybe more...he was not confident in when he can expect more in stock). Dan Miller was extremely unprofessional, rude, arrogant, and just plain argumentative. I felt like I was talking to a 4th grader!

I could not believe they would have such a terrible refund policy, especially because they were selling their great customer service - "don't buy the equipment at Amazon for less money because if you ever have a problem, we will stand behind you and take care of you, not like any other store". That's right, any other store has 30-90 day refund policies, without restocking fees!

I had a 13 day old unit (only watched 1 movie on it before it died), spent over $2500 with these incompetent people, and was treated horribly.

Additionally, it is fraudulent for HH Gregg to make statements surrounding their $120+ HDMI cables being REQUIRED in order to use my new TV. Now, I know better, but I feel for the many people who buy that BS and get conned into spending $120 when a $6 cable is 100% as good.

My mother, 70 years of age is opening her refrigerator door Whirlpool purchased less than a year ago at HH Gregg. The door fell OFF. Luckily, my mom wasn't injured. Calls HH Gregg, they basically cared less, got the run around and I ended up f ixing it myself. They wanted to wait until two days later to send someone out. So the food would have all been spoiled. These people suck, I have dealt with them in the past at a different location and I bought the extended worthless warranty. They still don't do a thing. I hope the store in Hickory closes and they all have to get jobs were someone treats them like they deserve.

We purchased a small refrigerator that was on sale from the HHGregg store in Piqua, OH. It's been one big hassle. I am 65 years old, and it's a 50+ mile round trip.

The hassle began when I called to see if it was in stock, they said it wasn’t, and I'd have to come in and pay for it, before they'd order it. They wouldn't take my credit card over the phone. So I drove over and paid cash.

When it came in, I called and asked if they'd deliver it. They told me I had to come in first and pay for the delivery, (Evidently, they would not trust me to pay the delivery man). So I called a friend, and we went to pick it up instead.

When I got it home, it was defective, it wouldn't cool. I called the store, they told me to call the service center, who told me I'd have to call the manufacturer. I called them, they said they'd send someone out to fix it.

After no one came to fix it in the next five days, I called the store back. I talked to the manager this time. He said he'd order me a new one, but I had to bring this one back, before he'd order it. That would be two more trips over and back. But I said OK.

The next morning my wife and I decided to just get our money back, we’d had enough hassle already. When I got to the store, I told the manager I just wanted a refund. He got a little pissy, and said that’s not what we agreed on last night. I told him I changed my mind, we’d been hassled enough.

He said he’d give me a refund, but he had the right to charge me a 20% restocking fee. (That was about $54.00.) I asked him how he could charge a restocking fee when he sold me defective merchandise. He said I should have read the back of the invoice. I said I’d pay the restocking fee, just write it up. When I asked for the cash back, he said they’d send a check in the next 7 to 10 days, he said they also had the right do this as it was also stated on the back of the invoice.

Before I walked out of the store, I told him he was going to get a little publicity. I’d write the Attorney General, Better Business Bureau, and post this on several web sites. He didn’t seem to care.

HH Gregg sells you extended warranties and will do nothing to help you get your TV fixed or replaced. For about 2 months now I have had no TV. The repair man said Hitachi does not make the board for my 57 TV any longer, the so called warranty I paid $400 for said a board needs repaired. The repairman says they cant fix the board because its intermittent problems. Called HH Gregg about 6 times or more and they said they couldnt help me. They sold the extended warranty to another company and they are out of the picture. When I bought the TV with extended warranty I was told new parts for repair or I would get a new TV. I have now been told that if they would replace the TV I would not get the same brand and it would not cost the $2400 I paid, they have to depreciate the TV because its not new any longer, and I may end up with around a $1000 TV but they might send out another repairman to recheck it out and they cant give me any idea how long this all will take, and there is no time limit! HHGregg sure wants you to buy the extended warranty but will do nothing to help you after that...

Purchased very high end Sony TV from HH Greg and 3 weeks later the TV quit working. Have been unable to get the service dept to return my call to schedule service. Employee with HH Greg told me that they are in the business of selling the TV and not serviceing them and it really was'nt their problem. Suuggested that I call Sony.

I sent a complaint to HH Greg Corp and have yet to get a responce. I call everyday and still nothing.

I spent $4000 on the this TV as a family gift. This is a lot of money and a big sale for HH Greg. What in the world is the logic of this company, do they honestly think Ill ever purchase from them again. Do they think Ill ever recommend anyone to purchase from them.

HH Greg sucks! I plan on telling everyone I know!

I purchased a 50" Samsung plasma television on 8/22/08 which was delivered 8/24/08. the television worked great until 9/6/08 when all of a sudden it made 2 popping noises and went out. The repair man they contract with said it may have had a hairline crack and when it heated up it broke the back panel and it can't be fixed. he wrote that it happened the same day on his report so when Samsung contacted them they told Samsung it was either damaged at delivery or when I put it on the table. which if I damaged it would I be able to watch it for 13 days? He told me to contact HH Gregg and tell them what he said and they will replace the tv.

HH Gregg has done absolutely nothing to help me. they keep saying they need approval from corporate, they need approval from Samsung. They never give me an answer or return the call when they say they will. Samsung now says that since the report from the repair man says it was damaged either in delivery or installation it is not covered by the manufactures warranty and it is up to HH Gregg to take care of me.

I told HH Gregg this and I get more of the same, I need approval and will call you back. they never do. I spent close to 2, 000.00 dollars on this television and a 5 year warranty they sold me which isn't worth the paper it is written on and can't get any help getting this resolved.

I found out today the 5 year warranty does not even begin until the manufactures warranty ends - was I swindled or what. The salesman told me when I purchased that the extended warranty will cover anything that the manufactures warranty wont cover so you never have to worry.

I called the extended warranty people and guess what, it's not covered under this warranty either. I will never purchase another thing from HH Gregg and will tell everyone I can to stay away from that chain. I now have to pay for a television I can't even watch while they get approval from who knows who?

Everyone involved in this transaction, Samsung, HH Gregg and the warranty company all point to the other for a resolution and in the meantime I have no television.