HHGregg
Reviews and Complaints

Whom ever is responding to these complaints I am reading is rude as can be. New to hhgreg buyer now afraid too shop, or use the rip off credit high interest card!

The other day, on Law Talk, they said an employee can fire you for any reason, except for the protected groups. You probably do not have a case against them, since it seems to have been seasonal work, or maybe they didn't like the way you parted your hair. It doesn't matter, as long as they didn't discriminate. Were you always talking religion to them, did you tell them theirs was wrong? Usually when I see a Jewish person, I don't even know they are Jewish. You and the other person who said they were all white at his store, and therefore all racist, will have an uphill battle trying to prove anything discriminatory.
To the person who said they were all white and racist at his store, what was your work ethic like? Constant attitude that had to be dealt with? That doesn't mean racism.

I have done numerous mystery shops for HHgregg. I don't waste their time. We also use to go in there to purchase items. I will no longer do either, becausenof the bad customer service we had for an item we purchased online. Our card was charged, and after 3 weeks we still don't have the item.

I would like for you to contact me a.s.a.p.

P.A.I.
PO Box 6077
Roanoke, Va. 24017

H.H. Gregg is just Circuit City! Circuit City purchased Gregg and files for bankruptcy. Racism is alive and well in the USA!

What store did you work for? I'm an H.H. Gregg employee and most of the employees are white and the area is racist. I would like for you to contact me at yes2meaters@yahoo.com

They're racist? Was it a seasonal position by chance?

did they wany man sex off you?

It's 24 Months on TV's over $999. Once every few months they have a three day special or a week long sale where everything above $397 is 24 months. Sounds to me like a honest mistake on the sales person. You could easily exchange it for the produc you like or take a fifty dollar discount. Why you expect more than $50 is the big question.

Hhgregg is stupid. If you dont sell something you have to whack the price till they buy or the manager will write you up.

Everyone there is racist.

i HATE h and h gregs

some guy at h and h gregg offered sex to me if i got he tv what a bunch of garbage [censored]

24 Months no interest on tv's over 999 is true. They do it all the time and it's twelve months for anything over 397. Every once in awhile they'll have a sale were everything in the stote over 397 is 24 months but it's usually only a three day event and they don't do it often. The sales person most likely didn't realize that the sale had started. Honest mistake on his part.

ok... first off "I filled out a finance form to purchase the product", but somehow "They completed a credit card in my name without my permission" Really? The terms and conditions on ANY credit card will state that once your signature is on a credit card application, it then becomes property of whatever credit card issuer (i.e. HSBC, GE Money, Citibank, etc). Which is why they can't just give you your credit application back...

also may I add how would they have been able to run a credit application for you without YOU GIVING THE SALESPERSON YOUR PERSONAL INFORMATION?

If you filled out the application and signed off on it then they didn't really do it without your permission. They put the card into the system right in front of you.

Ok the main problem is she was trying to make a purchase at a store that is full of sales men not clerks. Buy the way who brings their father to a retail store to buy a big screen TV and expect him not to see the big ### box being wheeled out the door. The sales man wanted to explain the warranty to you because when u break the TV he does not want to listen to more of u when try and return it 3 years later .The reason you were asked to go to the storefront was the warehouse staff brings the item to the main doors. You are asked to sign at the door to acknowledge you have received the item you purchase. Just remember the sales man was probably was more put out dealing with a uppity know it all

i hate that place they dont want to let you shop they are used car sales men i hate that place

they should replace ti they do not stand behind there produtsc they just want money

hhgregg is [censored] lied to me

Did you buy the protection plan with it?

Do not spend your hard on money at HH Gregg nor purchase their extended warranty.

@heaton and @spdfrk - service plan companies take no liability for the mfr warranty period. Period. Mfrs cover the product if it doesn't work other than physical damage. The protection plans do nothing in the mfr warranty period and many times make it worse due to restricted use of only service companies who will accept the plan adminstrator's fees during the coverage period. As we all said, one week is not long whether through a mfr or under plan. Per OP, did the Mitsubishi come with 2 years as it was stated "it was still under warranty?"
FYI = salespeople recommend service plans because it's your job, most places either pay a commission or exert heavy pressure to sell them or both. There's not ONE "sales" person out there with any FACTUAL knowledge of repair histories with specific products. NO product justifies a service contract. The entire industry is selling MYTHS.

People who have complaints like this are generally those who have the impression that retail and warranties work the same as they did in the 1930's and 40's. These days, with the highly competitive market for electronics created by consumers expecting to purchase products at prices that barely justify the cost of producing the product, it just isn't possible for things to be as they were then. Basically, consumers are creating there own nightmares and bad experiences. Your complaint isn't entirely incorrect. It's just the wrong decade for complaints like this. If you wish to shovel blame on to anyone, then feel free to throw it on me, you, and everyone else who has gone to purchase a electronic product and expected to do so at a price that was absurdly low.
Having to wait a week for repair isn't due to an unwillingness to assist you by any party involved. Did you stop to consider that quite possibly the repair technicians are busy working on other customers issues? Even if they have numerous technicians, I'm sure they are swamped on a daily basis. As far as a replacement goes, doesn't making such a request seem like it's a bit outlandish and impatient? It's a tv, not a car. I could understand if it was something that would cause a detrimental inconvenience if it were to break down, but it's a tv. This summer, due to severe weather and downed wires, the area where I live spent 7 days without electricity. A week without a big screen tv or a week without electricity, which would you describe as being considerably more inconvenient?
Now I will jump down off of my titanium / carbon fiber soap box and simply add this...
I have worked in retail for nearly 20 years, and when a salesperson such as myself recommends a service plan, it's not just for the sake of padding our paychecks. We also do it for your sake. Salespeople see on a daily basis what customers have to pay and the ordeal they have to go through to get a product repaired if they do not have a service plan on the product.

The Manufactor plan that comes with the TV does not cover everything. It clearly states on the manuel that it's a limited service. So even if it's been less than a year your tv is screwed up imagine what would happen if you didn'r have a protection plan. You'd spend $125 for the inspection and than a few hundred for repairs. Instead you wait a week and it's covered for you.

In year 1, it is under the mfr warranty. HH Gregg does not have a service dept or repair facility. You could go online yourself or call Mitsubishi who will refer you to the closest authorized service. In year 1, or through your extended warranty period, you don't have to pay. So what's the beef? Same deal, same situation with Best Buy and others.
One week for a TV, not bad.

@Angeline If everything happened exactly the way you described, and considering that you had purchased a service contract, extended warranty, or whatever - then you did indeed get ripped off.

Employees of stores such as hhgregg, are pressured to sell service contracts. It does not matter if the store or a third party is the holder of the contract, it is essential that salespeople sell a certain quota of such contracts, in order to stay employed. However, the contracts also put extra money in the pockets of the salespeople. As a consequence, some salespeople will tell their customers anything to get that warranty sale.

Another thing to think about is that if you are offered a service contract, and you do not buy one, you might be in for some retaliatory grief, if you have a problem later on with your purchase. Since the salespeople are under so much pressure to sell service contracts, you might be greeted with some hostility, even if the item is still under the manufacturer's warranty. If the warranty has expired, and you did not buy a service contract-good luck!

HHGregg does not manufacture their TVs. Every retailer is a re-seller of merchandise. They all have return policies and after that you deal with the manufacturer. Its not about standing behind "their" products because they aren't theirs. Anyone who lodges a complaint like this doesn't understand retail or the way business works. Go take a class.

, i can tell when they salesman offered you the service plan you said no. That is how they stand behind what they sell. the manf. only gives you a year warranty. after that you are on you own.

Again they didn't build that printer. If the product fails which any electronic can than it falls on the manufactor not the person who sold it. Quit being a jew and buy a service protection plan if you want hhgregg to fix your crap after you break it.

I feel that if you are treated unfair then if you do not let people know things will not change - as for hhgregg people one would only have to read and find out that they do not stand behind products they sale - and yes anyone that buys from them should expect them to stand behind what they sale for at least 6 months to a year - most stores do (Wal-Mart, K Mart, Sams Club, Best Buy, Sears) why should hhgregg not be held accountable for somthing they sale - but I can speak from experience as they did not stand behind a printer they sold me - you are on your own if you purchase from them when you take it out the door - I only had a month and the manager made it plain that unless I have an extended warrenty they will not hlep you - they just opened a store in Myrtle Beach SC and if they continue down the path of not caring then it should close and I hope it does

Dude I feel your pain. I bought a toaster from Wal Mart three years ago and it burnt my beagel this morning. Not only should Wal Mart replace my toaster but they owe me a beagel too.

Your an idiot. The store has nothing to do with the product. They don't make the product or fix it. They sale the product. That tv was built in a Sony factory and shipped to several store. Anyone from Best Buy to Wal Mart could have sold that same tv and your seriously going to sit here and blame them for your tv messing up a year and a half later...you really are an idiot.

I have been going through the most trouble customer experience of my life with this company. We bought a samsung 3d tv for 849.99$ and then a 249.99 $ on a five year service policy.. Now they are saying that even though our receipt says 849.99 $ they are trying to say it was apart of a bundle and the glasses were 250$ so we will only get a credit of 648.30$?! We are still in process of fighting them one of the managers was supposed to get back with us a month ago. I finally call today and he no longer works there. So I have to either go to corporate and fax them what my receipt says! or take them to small claims court.

I feel like the person above went to buy a TV and the sticker plate said everyday low 1099.99 nothing about on sale on clearance price we had to check to make sure it was in stock in was we tried to buy the TV and he said it wasn't on sale anymore for that price I told him that I should receive it for that price since it was posted it was the manager problem that his employees needed pulled the necessary tags off the merchandise not the customers manager at the Huber Heights store in Dayton, Ohio would not give it to us for that price after we have spent thousands of dollars at the HHgregg stores over a 200.00 difference I feel they don't care about the customers that pay there incomes.called corporate and they were no better Katherine and Mary both from corporate had the same thing to say the managers can pull the tags when they want I guess even in front of the customer that already seen the price and wanted to purchase the product very RUDE and people throughout the HHgregg company. I would recommend not to purchase anything from HHgregg.

I recently went to HHGREGG to exchange a camera that I had gotten as a gift, it just wasn't the one I wanted. When I got there I was swarmed by salesman as usual. Once I mentioned I wanted to exchange the camera they literally walked away leaving me standing alone. After awhile I found what I was looking for and had to go ask two separate people to help me. When I was paying for the items(I bought some accessories as well) I was told the camera was out of stock but it would be in the truck on the following Wed.

I called Wed. to insure it was there before I drove there, it was not.I was told there was no room on the truck for my camera, how big could this camera have been that it could not fit on a huge truck?I was told by the CSR it would be an additional 7-10 days but she could not say for sure. When I asked to speak to the manager I was on hold for over five minutes even though I just heard him talking to the csr.He told me quite rudely either wait the 10 days, go to Eastgate Ohio(over 30 miles away) to pick it up or return it. I found that shocking because all total My husband and I had spent over $1500 at the store that day.The manager could not have cared less that we were upset over the wait time. My daughter has her fist violin recital this weekend and I was looking forward to using my new SLR camera. I even filed a complaint at the company web-site, I quickly got back an e-amil that said a member of management would be calling shortly to discuss my problem. It has been two days, no camera, no call, I am not holding my breathe. My guess is that HHGREGG will be the next specialty store to bite the dust, the service is absolutely terrible once they have your money.

We purchased a small refrigerator that was on sale from the HHGregg store in Piqua, OH. It's been one big hassle. I am 65 years old, and it's a 50+ mile round trip.

The hassle began when I called to see if it was in stock, they said it wasn’t, and I'd have to come in and pay for it, before they'd order it. They wouldn't take my credit card over the phone. So I drove over and paid cash.

When it came in, I called and asked if they'd deliver it. They told me I had to come in first and pay for the delivery, (Evidently, they would not trust me to pay the delivery man). So I called a friend, and we went to pick it up instead.

When I got it home, it was defective, it wouldn't cool. I called the store, they told me to call the service center, who told me I'd have to call the manufacturer. I called them, they said they'd send someone out to fix it.

After no one came to fix it in the next five days, I called the store back. I talked to the manager this time. He said he'd order me a new one, but I had to bring this one back, before he'd order it. That would be two more trips over and back. But I said OK.

The next morning my wife and I decided to just get our money back, we’d had enough hassle already. When I got to the store, I told the manager I just wanted a refund. He got a little pissy, and said that’s not what we agreed on last night. I told him I changed my mind, we’d been hassled enough.

He said he’d give me a refund, but he had the right to charge me a 20% restocking fee. (That was about $54.00.) I asked him how he could charge a restocking fee when he sold me defective merchandise. He said I should have read the back of the invoice. I said I’d pay the restocking fee, just write it up. When I asked for the cash back, he said they’d send a check in the next 7 to 10 days, he said they also had the right do this as it was also stated on the back of the invoice.

Before I walked out of the store, I told him he was going to get a little publicity. I’d write the Attorney General, Better Business Bureau, and post this on several web sites. He didn’t seem to care.

I went in the Tri County HH Gregg store in Cincinnati with the intention of purchasing a DVD player they had advertised. A salesman helped me find the item and before we went to the register I asked if I could use a travelers check to pay. He wasn't sure so he asked a manager and was told he could. After filling out the travelers check and signing it I gave it to him with my id. He couldn't get it through and went back to the manager again and this time was told that he couldn't accept the travelers check. I talked to the manager and at first he said that he couldn't accept it because is was a $50 travelers check and they couldn't make change and then he said that their insurance wouldn't let them accept travelers checks at all. I informed him that I had asked prior to filling out the check and that he had previously said I could use it. Since American Express travelers checks are good worldwide, I couldn't understand why it wasn't good at HH Gregg and I was upset because I had already filled it out and signed it. I left the store upset and made my purchase at Sears. HH Gregg is off my list of places to shop at.

TAKE THEM TO SMALL CLAIMS COURT I DID AND I WON

This is similar to the what I am experiencing with HH Gregg. I have a 10 year warranty on an Amana refrigerator. Today it stopped cooling so I called the service center number on the warranty. They tell me that my warranty had been cancelled, that I had to call the store. The store tells me that my warranty is good, but I will have to wait 24 to 48 hours for it to be verified. I call back later in the day to confirm that the proper information was forwarded to service and the rep was quite rude with me. He told me not to bother him, I would have to deal with service. I called service back to see if by chance the warranty had been reinstated in their records and was told that it had not. I asked them to call as soon as it had and was told they could not do that. I would have to keep calling to see when it would clear. I asked for the manager and was put on hold indefinitely. I hung up after 20 minutes. I am very discouraged.

I purchased a Jennair ice machine from HHGreg on 1/3/2017. I took it home, and waited 48 hours to plug it up, as suggested. When I plugged it in, there was no power in the machine (no light, nor did the compressor motor run). I left it plugged in all night, but nothing happened. I bought it from the showroom floor, and it didn't have any paper work, nor was it in a box. I took it back to the store where I purchased it on 1/6/2017, and they refused to return my money stateing that it was a special order, and that their policy said that they couldn't return money for special orders. As I have allready stated, I bought it off the showroom floor. They offered to have it serviced, but wouldn't give me my money back. I told them that I was told that it was new, and didn't buy a repaired machine, and that I wanted a refund. They refused once again, and I left the store without the machine. They now have the macine, and my money. I have contacted the credit card company that I used for the purchase, and they have filled a complaint against HHGregg. Why was I treated in this manner? I will never do business with this store again, and will defer anyone I know not to buy there either~~~

I purchased a front loader LG washer about three months ago. I begin to have problems and had to call the warranty department. I became really upset. They begin to ask all these questions about my washer that should have been in the system and then they had me acting like I was the technician. I was to look for different things to make sure it was completed when delivered. Well I stopped and just told them I did not see anything they were asking. The girl decided at that point she would send a technician out. Then she told me I needed to show my receipt of purchase to make sure that I was the one that purchased the machine. I told her I have never heard of such a thing. I've never had this problem when I purchase an appliance from Sears. I will never buy another product from hhgregg. They are the worst when it comes to customer service.

Company treats it employees as if they are in a cattle car - overw orked, unpaid, and any issue compnay will not take ANY responsbility for - as a X manager I cannot beleive that a compnay could and does treat its employees and management so badly - its embarrassing ! why would anyone want to work for such a bad company - also, they cannot deliver on their service nor on their deliveries - and all the balme gos to the employees vs corp.

I purchased a Fridaire washer and dryer set from HHGregg . I paid to have the merchandise delivered to my house. When the delivery people showed up, they informed me that they would not be able to take the washer/dryer down to the basement because the staircase was too narrow and the stove was too close to the door. They told me I would have to move the stove, not just turn it sideways and shut off the gas. They said I would have to remove the trim from the basement door and the railing into the basement. After all that was done, then they would come back. They left my new washer and dryer in the kitchen. It happened that I also hired movers to move my furniture from my old apartment to the new one. They heard me fretting about the situation and offered to try to take the washer and dryer downstairs, something the HHGregg delivery people did not even attempt. Twenty minutes later, my new appliances were safely in the basement, no damage to my apartment. I went back to the store to inform the manager of the situation. He indicated that he was sorry and someone would be in touch the following day to resolve the situation. The woman who called the next day stated that taking the washer and dryer down stairs could have caused a liablity. She then scheduled me to have my washer and dryer hooked up the following day. Ideally, I would have liked a refund, since no one told me anything about possible difficulties moving my new appliances into an older house. At least, and what I would have liked was a sincere apology and to be at the head of the installation appointments for the day following the incident. Instead, what I got was corporate runaround and another wasted morning waiting for the delivery guy. I will NEVER shop at HHGregg again, and the next time I have something delivered, I want a copy of the policy up front.

I went to Hhgregg in Knoxville, Tennessee to purchase a digital camera. I knew exactly the model of camera I wanted and asked for it when I went into the store. They did not have the model I wanted, so I went to leave. In short, they told me they had this awesome new camera that had everything I wanted (and it took them 2 hours of fumbling through different cameras to come to this conclusion). I paid $280 in cash for this camera.

After I went home and read the manual, I found out that this camera did NOT have the features they told me it had! At this point I had wasted at least 4 hours of my evening. Needless to say, I was a little miffed. I returned the camera 2 days later. They would only refund me $100 in cash and told me that it would be over a week before the other $180 would be sent by mail in a check! But the whole point was to get a camera IMMEDIATELY. I wanted to take pictures for Thanksgiving! So here I am over a week later, ticked, with no money to buy the camera I originally wanted. VERY unsatisfied.

On the 29th of Dec 2017 we purchased a Range from hhgregg. I was told it would be delivered the following Friday. I went home and listed my old stove on craigs list and sold it the next day. I then called hhgregg because they bragg about having a next day delivery service so I thought maybe I could get the range delivered befor the following Friday. I was told Good Luck that range was on back order and would not even be in stock until Jan 8th. I then asked to speak to the store manager. I was told he was unavailable but I did speak to a very nice man named Jeff who offered to talk to the store manager and have him get back to me. No one called me back, after three hours so I called them back. I was directed to a woman who listened to my story and then told me she would have my salesman call me back. I waited about an hour and called again. I again asked for a manager but was told my salesman could handel the problem, I said great but why is he not calling me back. I was told he was busy with customers. I explained I was a customer and wanted to be helped also. I was assured he would call back . Twenty minutes later I called again and was actually able to speak to the salesman who helped me. He said no one told him anything about the problem I was having. This is after I spoke to four people who were handeling it!I explained I had company coming the following week and needed some kind of range to cook on. He then told me he would talk to the store manager and then he would call me back. my salesman Chris, did call me back in ten minutes and tell me I was going to get the stove on Friday as planned but it would be the floor model. I then asked if they would discount it since it was a floor model. He sid he would ask the manager and get back to me. I called him back after thirty minutes and he said he thought everything was taken care of . I said it was except I was wondering if his manager was going to do anything to sweeten the bad situation, after all the floor model was not my idea of a great purchase. I was told no discount would be given, I had to take the floor model or wait two weeks or more! I was told I would be sendt an email from the salesman giving me a 20% discount on my next purchase...needless to say he said he would do that right away and that was over an hour ago and still no email. I am sure my next magor purchase will not be make at hhgregg. I felt the left foot did not know what the right foot was doing and I felt the situation called for some kind of compensation for taking the floor model should have been given, reguardless of the fact it was on sale when I purchased it. If I had known it was not in stock I would not have sold my old range. I wonder what would have happed on Friday if I had not called . Would I have waited patiently for my range with no range insight!

I purchased a whirpool front load washer and dryer from HHGregg in January of 08. The washer was aweful from day 1. When it went into the spin cycle it sounded like it was going to shake itself across the house. I had whirlpool service people come out 4 times. One of those times, was due to the machine malfunctioning and my laundry room was covered in water. They fixed it and it happend again last night. I just happened to walk by and smell something burning. Both washer and dryer were running in about 1" of water on the floor. I unplugged everything. I have no idea what it is gong to do to my floor. I am trying to sell my house so right now I cannot show it until this gets fixed. MY whirpool warrently ran out. I bought an extra 5 year warranty from HHGregg and their repair/warranty number is only open on weekdays. I will never purchase a whirlpool product again. One of the repair people told me that the washer I purchased was a DUD and they had more calls on it than any other washer. I offered to pay the difference to upgrade but neight HHGregg nor Whirpool would do it. I was told the Whirpool "never took a product back" that it would make their product quality look bad.

Don't believe what they tell you! I purchased an above the stove microwave. The wrong one was delivered and the store manager decided that they would do nothing for me so I am stuck with a counter top microwave. He was so rude and antagonistic on the whole topic. The salesman said he would get the correct mcrowave ordered but then back out when the manager inserted himself and then the salesman lied and said he never promised to get the problem fixed and took no responsibility in ordering the wrong unit. My mistake was not standing over his should making sure he did his job correctly, but bottom line they don't care if your are a satisfied customer or not. The salesman was obviously worried about loosing his job and lied through his teeth to satisfy the manager. The store manager is a bully and obnoxious. If your looking for customer care and service shop elsewhere.

I bought a plasma from the Douglasville, Ga store on 10-13-08 as a present for my b/f. We didn't open the box until last night [protected]) because our house is wired for a Smarthome and we've been waiting for the electrician to uncover the wires in the wall. Needless to say, after we pulled the TV out of the box, the screen was cracked in several places! We contacted the store mgr, explaining the problem in depth and he continously accused us of damaging it during the transit home. Brad (store mgr) refused to exchange it and claimed he spoke to his "higher up" mgrs and they all agreed there was nothing they could do. Where is the customer support? The simple fact is.. this is the 2nd time we've received a broken TV from this store. The only difference is last time they exchanged it!

I purchased a Mitsubishi DLP Model # WD65732 a few of years ago. In the 4 years I have owned the TV the Lamp has been replaced 4 times. The light engine has been replaced 3 times and is bad again. Luckily I purchased the protection plan when I bought the TV. However, beware of the sales pitch you get from the sales person. The warranty is though an outside company. Throughout this whole ordeal I've been in contact with HHgregg only to be told the matter has to be handled by the warranty company. Once the TV is out the door and passed the 14 day return policy, HHgregg is out of the picture! I was told by my salesperson they have a "No Lemon" policy. Well the warranty company informed my me that even though 3 light engines have been replaced, the defect did not occur in a 12 month period, so the lemon policy is not applicable. I was told that there is a performance guarantee, But when the service tech arrives he says he can't change any parts because TV's like this wear out over time and the warranty company would not pay for "worn out" parts, only defective ones. I have owned 4 Mitsubishi TVs before this one (3 CRTs, and a Rear projection) all are still working even after 10 plus years. I may have gotten a lemon with DLP, but I would certainly check other reviews and Consumer Reports and see just where Mitsubishi stands now a days. Most of all, read the whole policy regarding HHgregg's Product Protection Plan. Get the actual policy in writing and read the fine print. The sheet of paper they show you during the sales pitch does not tell the whole story. Don't take what the sales people tell you for granted! Oh yeah, don't even bother trying to call Mitsubishi. I spent HOURS on the phone with them too. They are a big corporation, and I am just one person with a problem. They offered no assistance at all. I can assure you my next major electronic purchase will not be from HHgregg.

Wow, so you waited three years to tell us that made up story. One way you can tell how fake these storys are is by looking at the dates posted. Hhgregg gives a full refund or replaces it with a model of equal or higher value. Another fake complaint by another fake user name.