Menu
For Business Write a review File a complaint
HiFi

HiFi review: my gica atv495max 1

L
Author of the review
11:32 am EST

We bought the above mentioned product today from Hifi Corporation in Klerksdorp.
When we got home and removed it from the box it was obvious that it was a used product. We connected it to the television but there is no connection between the box and the remote.

I can't believe that a huge company like you will sell a used product as a new one. This is terrible service.

Also, it was the last one on the shelf.

I will be taking it back tomorrow and demand my money back. I will buy it somewhere else and will definitely never buy anything from any of your stores again.

You customer service in that store is also non existent.

1 comments
Add a comment
T
T
TumiP
ZA
Jan 27, 2020 3:03 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

My wife and I purchased a Refrigerator/ Freezer on the 29 November 2019 via their online platform and to this very day 27 January 2020 we haven't received the order.

Several attempts have been made via the store and through their Customer Complaints Centre since December (after the 3-5 days delivery period) and no one is able to assist with my order. We were never contacted and yet they have our money in full paid to their account.

I honestly have not seen such Revolting service where even Head Office does not care about their customers or reviews from unhappy customers. This is really Sick

  1. HiFi Contacts

  2. HiFi phone numbers
    +27 860 459 459
    +27 860 459 459
    Click up if you have successfully reached HiFi by calling +27 860 459 459 phone number 37 37 users reported that they have successfully reached HiFi by calling +27 860 459 459 phone number Click down if you have unsuccessfully reached HiFi by calling +27 860 459 459 phone number 27 27 users reported that they have UNsuccessfully reached HiFi by calling +27 860 459 459 phone number
    16%
    Confidence score
    Goods shipped in error /Incorrect goods delivered
    +27 860 495 495
    +27 860 495 495
    Click up if you have successfully reached HiFi by calling +27 860 495 495 phone number 24 24 users reported that they have successfully reached HiFi by calling +27 860 495 495 phone number Click down if you have unsuccessfully reached HiFi by calling +27 860 495 495 phone number 10 10 users reported that they have UNsuccessfully reached HiFi by calling +27 860 495 495 phone number
    41%
    Confidence score
    Damaged Goods delivered
    +27 861 117 775
    +27 861 117 775
    Click up if you have successfully reached HiFi by calling +27 861 117 775 phone number 14 14 users reported that they have successfully reached HiFi by calling +27 861 117 775 phone number Click down if you have unsuccessfully reached HiFi by calling +27 861 117 775 phone number 12 12 users reported that they have UNsuccessfully reached HiFi by calling +27 861 117 775 phone number
    8%
    Confidence score
    JD Lay-By Customer Care
    +27 127 613 000
    +27 127 613 000
    Click up if you have successfully reached HiFi by calling +27 127 613 000 phone number 11 11 users reported that they have successfully reached HiFi by calling +27 127 613 000 phone number Click down if you have unsuccessfully reached HiFi by calling +27 127 613 000 phone number 17 17 users reported that they have UNsuccessfully reached HiFi by calling +27 127 613 000 phone number
    National Consumer Commission
    +27 860 000 272
    +27 860 000 272
    Click up if you have successfully reached HiFi by calling +27 860 000 272 phone number 20 20 users reported that they have successfully reached HiFi by calling +27 860 000 272 phone number Click down if you have unsuccessfully reached HiFi by calling +27 860 000 272 phone number 24 24 users reported that they have UNsuccessfully reached HiFi by calling +27 860 000 272 phone number
    Consumer Goods and Services Ombud
    +27 117 186 197
    +27 117 186 197
    Click up if you have successfully reached HiFi by calling +27 117 186 197 phone number 43 43 users reported that they have successfully reached HiFi by calling +27 117 186 197 phone number Click down if you have unsuccessfully reached HiFi by calling +27 117 186 197 phone number 56 56 users reported that they have UNsuccessfully reached HiFi by calling +27 117 186 197 phone number
    Head Office
    More phone numbers
  3. HiFi emails
  4. HiFi address
    27 Stiemens Street, Braamfontein, Johannesburg, 2018, South Africa
  5. HiFi social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 12, 2024
HiFi Category
HiFi is ranked 303 among 1606 companies in the Online Shopping category