HiFi
Reviews and Complaints

Good Day,
This would be the 3rd time my television goes back to HIFI CORP Promenade for the same problem. All three times dealing with the Manager of store - Neville and all three times has he been extremely unprofessional, poor telephone etiquette, bad customer service, dis regardless and just has a irritable attitude that i am annoying him answering my calls. He never gets back to me, not very friendly over the phone and never returns calls when he say he would.
We have been for years a good customer of HiFi Corp and after dealing with him and how we have been treated will i never set foot in one of your stores again.
I will let everyone know on social media and everywhere i go not to purchase from you guys, sucks!
Aron Jacobs
[protected]

On 03 January 2019 I bought the abovementioned product before going on leave.
On 20 January 2019 the drones were opened, but the blue drone did not charge.
On 23 January 2019 I returned the drones to the Hifi Corp branch to return the faulty drone. (Day 14, excluding weekends/public holidays.) The branch refused to do a return and advised that they would have to send it to the Supplier (Tevo), even though HiFi Corp's advertises the following: "You can exchange or return almost anything within 14 days of your purchase, just make sure that it's in original condition and remember to include the original packaging. If you'd like your money back, we can arrange that too - just read our Returns Policy. Copyright laws say that we can't accept returns of licensed software or games, unless they're defective of course.in certain cases, a handling fee may be charged to get your product back to us.
After numerous attempts to contact the store, and no answer on any calls, I went back to the branch to do a follow-up on 3 February 2019. Nobody could find the drones and to date, I don't have feedback on the status, other than speculation that the drones are"probably" with the Supplier.

Hi I bought a new 32"sansui TV at klerksdorp branch. While I was watching TV I saw a black ink line on the screen. I took the TV to hi fi Corp where I bought it and they told me I throw my TV with goods I told them that is impossible because we are 3 growing up in the house. Why Wil we throw our only TV in the house with goods. We are not kids. The people who helped me had a bad attitude. But what conserns me is how can a crack be I streihgt line like on the photo

Order Number: [protected], Customer Number: [protected]
I went to Kenilworth Centre to Lay-buy a chest freezer and the sales consultant were very unfriendly and almost ignored me. I was still busy asking him questions about the product and he just walked away. Another lady came to help me and I told her about this consultant, she still apologized on his behalf. Two months down the line I changed it to a stove, because my wife went to buy a chest freezer somewhere else. This same consultant helped me to change it to a four plate stove :
Univa 4plate stove BLK U116BProduct Code:[protected].I paid a total of R3899.90 plus R250.00 for delivery. Never once did the consultant mention that I need to still buy a connection for the stove. They came to deliver the stove with no connection and the guy just opened the box and did not even take it of the box (foam part), when I asked him if he can take the box and plastic with him, he said no he had other deliveries. It cost me an extra R1395.00 to get the stove connected. I called the store a few days after delivery to tell them that the stove timer is not working, someone took a message and said the manager will call me. No call to date. I went to Kenilworth HiFi Corp and demanded to speak to the manager, waited a few minutes and then she came out to speak to me. I asked her if we can speak in private and she refused and while we standing in the shop surrounded with customers she asked me what is wrong. I asked her to go around to the consultant desk and that I can explain to her what the problem is. Mrs Qunita Anthony (Manager) started walking away and then I lost it. She called security to escort me out of the shop and I refused. I insisted to speak to the owner of the shop and they denied me that too. They gave me a call centre number, which I called and still no answer:[protected].
I am also a manager and if I treat customers like that I promise you I would be unemployed today. The manager including the staff have attitudes and they all need to be fired. This is not the way you should treat your customers, If you in a service industry then you should be able to deal with complaints. Competition is very high out there and you should look after you customers. I am absolutely disgusted in the customer service from the manager and the staff and I will never purchase anything from that store again. All I want is that they refund me for the stove and then they must collect it and I will go somewhere else to get another stove.

To whom it may concern

I made a lay-by a few months back on a fridge freezer and a sound bar and payment was made monthly. As i got closer to finishing off my payment when i got to the store, the sales person told me that unfortunately they don't have stock of any of my items that i have been paying for and i shouldn't make full payment just yet until stock arives. A week later i was called and told that they have stock of the fridge freezer but still no stock of the sound bar, which i thought was really unprofessional since when a customer does a lay-by of any item, that item should be kept away and ready for purchase after full payment (unless these guys have a different system?). So i went to the store the same week ( a week before Christmas) and told the sales person that i want to take my order and they still didn't have stock of the soundbar, so they decided to offer me another soundbar and a different make. Eventually i had taken the Sony sounbar and had to pay the access even though it was not my fault that these guys didn't have stock. I now have it for almost 2 weeks and today (dated 30 December 2018) i took the sound bar back to hifi because the functions are not working, there is sound coming out but when its time to switch functions to either USB or Bluetooth there isn't any reponse for the switch. The guys then tested it out and said that that's the standby mode for the sound bar and it will eventually switch off with a red light if not in use. Unfortunately its been almost 4 hours since the sound bar was plugged and the TV sign is still on and the green light as well. So it hasn't shut down and now the sound bar is hot. I have purchased majority of my appliances from you guys but this time I've really been chased around and it's really disappointing. I have no idea what else i need to do to sort this sound bar out because if it happens to over heat and stop working then if will be my problem. I need assistance from you guys urgently.

Thank You
Sasha Sathiapaul

So I bought n Toshiba 43inch HD LED tv by hi fi corp wonder park and its been 2 weeks and it doesn't switch on anymore(2nd time) I've sent it back to just find out it works by the store, I brought it back home and it worked for a few days and now it doesn't want to switch off anymore, the store repair people told me that if I send my newly bought tv in I will only maybe receive it back middle January, this is absolutely and unequivocally ridiculous, no replacement nor a temp tv during my wait, please see this as a matter of absolute importance or I will take this up alot further than I have to, I am absolutely disgusted with this service and lack of guarantee on your products, please ensure feedback to me as soon as possible or I will escalate this matter as far as needed.
[protected]@gmail.com is where you can reach me.

Good evening, my name is Waledi Mashile on this day 14th December 2018 I went to hi fi Corp in festival to collect the TV and the fridge, when I got there, there was nobody who was assisting me. I kept asking that who's going help me but they kept on sending me from one person to another. Then i was assisted by a lady called eugina she wasn't friendly (her attitude was bad)towards me it was as if she was doing me a favour. She would leave her desk without saying anything and go assist another customer while I was waiting for her, she kept on assisting so many people at once. I work with customers On a daily basis, I know how customers want to be treated. Regardless of how I'm feeling I must make sure that the customer leaves my counter happy then I'll deal with my issues later at home. I've never experienced such a bad experience. And I would be happy if I could get a respond. Here's my email address should you wish to contact me [protected]@icloud.com

I saw an advert in store that has 10inch tablet that includes a 7inch wifi tablet for R1099 but when I was suppose to pay I was told its not available but I stil have the advert, I tried speaking to the manager but was dismissed.
I ended up buying the set of tablet 7 inch, its 7inch tablet and 7inch wifi that cost R1200. I spoke to someone from hifi cop & they promise to speak to the head office. I ddint open the package since I was waiting for the head office but its been 16days now and I decided to open the wifi tablet and sadly the tablet is not working, it freezes and it stucks.

Please help what do I do

Mrs Matlala
[protected]

Good Day

I purchased a 13kg defy washing machine on the 27th of November. After a week and a half i was told that there is no stock and they are unsure when stock will be received. I then requested a refund on the 6th and still my money has not been returned to me. The product is still being advertised regardless of having zero stock. I just need help with my money being refunded back so that i may purchase elsewhere.

I bought a Sansui 48" on the 25th of November 2018 and I didn't open it for two weeks as I wanted a TV stand that could fit. On the 9th of December 2018 when I open a TV half of the screen is black. I reported online on the day of incident and called them the following day they told me to come with it in the store. When I get there they told me it probably my fault and they can't pay it off. The manager decided to undermine me by telling me that maybe I didn't know how to handle a tv because his guys know how to. They told me warranty doesn't work on this I have to fix it myself.

HIFI CORPORATION PROMENADE MALL - MITCHELLS PLAIN - CAPE TOWN
Purchased 52 inch Diamond TV 2016, received a 2 year warranty and we took the extended warranty which we paid extra for.
On the 2 year anniversary the TV decided to die, screen blank however the sound was still working. We took it on and didnt hear a word from them only until we called and called ad only response was they didnt not get feedback as yet. Eventually i called and went off at the repair center, low and behold the TV was their all the time and she advised that the TV just came through the door. We fetched the tv, 2 weeks later which was last week the tv shot down and the same problem again. Too it on and the 2 x manager ladies on Duty was so off and despondent toward my husband, he advised this was fixed before and they said they will need to send it away again they cannot issue us with a credit. Until today no one has come back to us regarding the tv, i called their Friday the 7th December and the Manger Neville had no answers for us.

I bought a fridge at your store at Highveld Mall at 16:02 invoice number [protected] cash.Sfiso was the sales person, The teller told me that the elevator is not working and I should go to the delivery for pick up.I waited and even called the store while I was waiting for my fridge till 17:20 when I was fed up and asked for a refund.

Portia the manager told me it's not her problem and I should find the sales person. If this is kind os service that is acceptable to your clients.I'll let the public have a say on media platforms.

We ordered a TV online through HIFI corp on the 20th of November.
Delivery was expected by the 26th of November latest.

To this day - we have had no feedback on why our TV has not been delivered. we have sent various emails and phoned and only get told that Head office will contact us but we don't even get a call.

If we knew that the TV would not arrive we would never have purchased from them .WE need this TV by tomorrow!

If we do not receive feedback by today i am going to my nearest HIFI corp and i will TAKE a tv - which has already been paid. i cannot wait any longer.

Order number - [protected]

I placed an order online for a TV and a kettle on the 21/11/2018, payment went through successfully and till to date the goods have not been delivered. When I call the Callcentre both Khaya and Jacques refused to let me speak to their manager and they also refused to allow me to collect the goods myself at their nearest store or warehouse infact they both did not even see the urgency of my matter! Your delivery SLA said my goods will be delivered in 2 to 6 days and today I'm on the 8th day and still no update on my order and no feedback even on the escalations.
Order no: [protected]
Escalation case no: 741388
My order has not even left the warehouse till to date! I want to collect it myself since you failed to fulfill the service you promised to me your customer.

Good Day, the only way to get any type of response from anybody at HiFi corp is to lodge a complaint.
Logged complaint last week with regards to my delivery that is due on the 27th and the attempt to deliver prior to the 27th without any notification.
So on Friday I received a notification that the delivery was made successfully - the goods have not been delivered to me, so if it was delivered who accepted it and where is my goods?
Your urgent response will be appreciated
See below communications below
Hi,

After getting confirmation below that my order will be delivered on the 27th as requested, I received the following sms today.

"Hi There Alicia Pretorius, Our People have let us know that your order have been successfully delivered. Contact us on [protected]. Regards, The HiFi Corp Team."

Who took delivery, who made the arrangement?

This is just so unacceptable, can you please check and advise what is going on.

Regards,

Alicia Pretorius

Process Engineer | NIC Process Integration | Nedbank

From: Marco Timm [mailto:[protected]@odity.co.za]
Sent: 22 November 2018 10:51 AM
Cc: Pretorius, A. (Alicia)
Subject: [Hi Fi Ecomm #927519] RE: Electronic Invoice

Good day,

Thank you for contacting the HIFI Corp Online - Customer Resolution Centre.

Kindly be advised that your request has been sent through to the courier, to reschedule the delivery for the 27.11.2018.

Kind regards

Customer Service Representative

HIFI Corp Online - Customer Resolution Centre
[protected] | [protected]@jdg.co.za
JDG Trading (Pty) Ltd
Marlboro House, 6 Eastern Service Road, Eastgate, Sandton, 209
P.O Box 4208, Johannesburg, 2000

Good Afternoon,

Thank you for my invoice.

I am sitting with a problem with regards to your communication processes.

Please read through the mails below and confirm that delivery will take place as requested on the 27th. It will also be beneficial for you to contact me and make arrangement to deliver. The assumption that I am home 24/7 cannot be made.

Please advise.

Alicia Pretorius

Process Engineer | NIC Process Integration | Nedbank

1st Floor, G - Block, Nedbank 135 Rivonia Campus 135 Rivonia Road Sandown Sandton 2196 South Africa
PO Box 1144, Johannesburg 2000, South Africa
Skype T +[protected]+27 C +[protected] @ [protected]@Nedbank.co.za
Website nedbank.co.za

THINK BEFORE YOU PRINT - At Nedbank we are committed to minimising our environmental impact and encourage the preservation of natural capital

From: Pretorius, A. (Alicia)
Sent: 21 November 2018 04:34 PM
To: '[protected]@jdg.co.za'
Subject: RE: ORDER [protected] Welcome Alicia Pretorius
Importance: High

Good Afternoon,

Please refer to my e-mail below advising that delivery of the goods must only take place on the 27th. Also look at the progress or tracking below indicating picked and reserved.

Today I get a call from the courier indicating that he is at the address to deliver my goods. No communication with me.

Please take note and confirm that delivery takes place on the 27th as requested.

This is quite concerning as my goods are now going from pillar to post.

I hope to receive feedback on this matter.

Alicia Pretorius

Process Engineer | NIC Process Integration | Nedbank

1st Floor, G - Block, Nedbank 135 Rivonia Campus 135 Rivonia Road Sandown Sandton 2196 South Africa
PO Box 1144, Johannesburg 2000, South Africa
Skype T +[protected]+27 C +[protected] @ [protected]@Nedbank.co.za
Website nedbank.co.za

THINK BEFORE YOU PRINT - At Nedbank we are committed to minimising our environmental impact and encourage the preservation of natural capital

From: Pretorius, A. (Alicia)
Sent: 20 November 2018 04:09 AM
To: '[protected]@jdg.co.za'
Subject: ORDER [protected] Welcome Alicia Pretorius
Importance: High

Good Morning,

I have place and order online, order number [protected].

This order must please be delivered only on the 27th of November 2018 to the following address:

11 Villa Chani,
Florianne Street
Pretorius Park
Pretoria,
0081

The order is for a:
Defy fridge and
Diamond microwave

Please may I request that you provide confirmation that the delivery will take place on Tuesday the 27th of November 2018.

Your confirmation will be highly appreciated.

Alicia Pretorius

Process Engineer | NIC Process Integration | Nedbank

1st Floor, G - Block, Nedbank 135 Rivonia Campus 135 Rivonia Road Sandown Sandton 2196 South Africa
PO Box 1144, Johannesburg 2000, South Africa
Skype T +[protected]+27 C +[protected] @ [protected]@Nedbank.co.za
Website nedbank.co.za

THINK BEFORE YOU PRINT - At Nedbank we are committed to minimising our environmental impact and encourage the preservation of natural capital

From: Hifi Corp [mailto:[protected]@jdg.co.za]
Sent: 20 November 2018 04:01 AM
To: Pretorius, A. (Alicia)
Subject: Welcome Alicia Pretorius

FREE DELIVERY
TERMS AND CONDITIONS APPLY*

SAFE & SECURE
ONLINE SHOPPING

Hi there Alicia Pretorius,

Thank you for taking your very first step towards a world of electronic greatness!
We know you are really on the ball with these things, but just so you can stay connected with us, here is a reminder of your login details.
Use the following values when prompted to log in:
E-mail: [protected]@Nedbank.co.za
Password: Your password you used when registering.

Click here to return to www.hificorp.co.za and prepare to be WOWed!
Chat soon!
Hifi Corp Team

Stay Connected with us on FACEBOOK and TWITTER!

Disclaimer and confidentiality notice. Everything in this e-mail and any attachments relating to the official business of Pepkor Trading (Pty) Ltd (an authorised Financial Services Provider FSP3247), with specific reference to its division, the JD Group, comprising of Bradlows, Russells, Rochester, Sleepmasters, Incredible Connection, HiFi Corp, JD Financial Services (duly authorised to act on behalf of Century Capital (Pty) Ltd NCPCP 74) and Supply Chain Services, is proprietary to the JD Group. It is confidential, legally privileged and protected by law. JD Group does not own and endorse any other content. Views and opinions are those of the sender unless clearly stated as being that of the JD Group. The person addressed in the e-mail is the sole authorized recipient. Please notify the sender immediately if it has unintentionally reached you and do not read, disclose or use the content in any way. JD Group cannot assure that the integrity of this communication has been maintained nor that it is free of errors, virus, interception or interference.

Alicia Pretorius

Process Engineer | NIC Process Integration | Nedbank

1st Floor, G - Block, Nedbank 135 Rivonia Campus 135 Rivonia Road Sandown Sandton 2196 South Africa
PO Box 1144, Johannesburg 2000, South Africa
Skype T +[protected]+27 C +[protected] @ [protected]@Nedbank.co.za
Website nedbank.co.za

THINK BEFORE YOU PRINT - At Nedbank we are committed to minimising our environmental impact and encourage the preservation of natural capital

From: N M Khazi [mailto:[protected]@jdg.co.za]
Sent: 21 November 2018 09:57 AM
To: Pretorius, A. (Alicia)
Subject: Electronic Invoice

I'm so disappointed at the products of Hi-fi Corp. 😟 I bought a fridge there 6 months ago and it just stopped working. I don't understand how it was of good quality if it stops working after 6 months. Now I'm being sent from pillar to post for help with the repairs even though I am still under warranty. Their customer care is pathetic and very useless in providing assurance to the consumer. Even went to the Woodmead branch I bought it at and was referred to Stephen Khoza (manager) who was not helpful at all. He told me that he will see to it that the supplier sends a technician asap but that hasn't happened. I have been without a fridge for a week and I'm really frustrated. I am going to take this matter to the highest level because I am not being taken seriously. 😠

Please note I still haven't received feedback on this matter. I take it theres alot of unhappy customers. Please be advised that I will not be paying for this laptop until I receive it in good condition. And if my credit record is affected negatively, I reserve the right to dispute it. Note I am more than willing to pay for the laptop as I had agreed as long as it is in good condition. I refuse to be treated unfairly be it because I am young, not wealthy or racial reasoning. I was advised that this will be fixed as it is part of the warranty and the laptop was booked in repair without a single dent or scratch. I don't understand how I am blamed for lines appearing on my screen in only 2 months after purchase. I am very disappointed in the treatment I have received from your festival mall, kempton park store by your sales manager Tendai Mtasa over the phone. Again, I will not be held liable for the repair of that laptop I was sold and is now showing lines in only 2 months. I won't be tricked with your IT terms, because yes I don't understand such, I'm a finance professional. I was told the laptop is covered for technical issues such as lines on the screen, suddenly the lines are my fault, and certain lines are suddenly not classified as technical? It raises question to the quality of electronics that are put on "SALE" at your stores. Please advise on this matter.

Reference. ([protected])

I bought a Sansui cellphone on the [protected], and after two weeks it stopped working. I only managed to get time to take it back to the shop last week Saturday (27/10/2018).

What disappointed me most is that one of your consultants at your customer service desk at Mabopane central city branch couldn't help me sort out the phone issue so I requested to see the store manager. When she came, she had the attitude and told me that they will take my phone in for repairs and I will only get it after 21days...( I mean really, I bought that phone cash and I'm running a business so meaning I have to wait for 21days for some sort of inconvenience that is not even my fault). Then when I told her to give me my money back since I can't wait that long, she said I'm yelling at her and just walked away from me and left me at the desk like a stupid without even solving my problem. I mean, the whole store manager walking away from a customer who is vulnerable because of the inconvenience cause by your store! Please attend to this matter as a matter of urgency and give me my money back so that I can take my money where I will add value to them. To me, for the whole store manager to walk away from a customer without resolving my problem, simply mean my money doesn't add value in your store, even going to an extend that since I'm saying I don't want a 2nd hand phone cause I bought a brand new phone, they must give me my money back, she just said I will never get my money back...I mean what kind of rip-off is that? I buy I brand new phone, after 2 weeks it stopped working and when I insist on getting my money back, I'm told about 7days warrenty/ what ever you call it. Honestly I'm not happy at all plus the manner in which she treated me, I really don't want anything with HiFi corporation at all, all I want is my money back so that I can go buy a working phone somewhere else. My contact details are [protected], please attend to this matter, I can't wait for 21 days for something that is not my fault.

Visited the HiFi Corp store at the Glen to purchase DVD player.Displayed price was R699.00. When we reached the till, we were advised by the cashier that the correct price was R849. We showed her the displayed price and she called the manager whose name was Simon / Solomon. He was very rude and refused to acknowledge the incorrectly displayed price which is deceiving to the consumer . He is a disgrace to your store ! And your practices are in contravention of the Consumer protection act ! Disgusted !

I am reporting HiFi Corp [protected]@Carnaval for worst customer relations ever. Reporting in local news paper and HeloPeter. I went to HiFi Corp to purchase a Soundbar. There was nobody on the floor to assist. I left. After two hours I went back and again nobody came to assist me. I asked the lady at the till if there was anybody to assist. A salesperson came to help me. I wanted the sound bar that was on special. There was only the one on display. I took the one on display. I asked him to show me how to connect it to my TV. He told me he does not know.
I asked for a manual. He searched for in a cupboard. I asked him were are the cables. He again searched for the cable. Again I asked for the remote.
After I arrived home and tried to connect the sound bar. The cables were not for the soundbar neither the remote.
I had to go back the next day to return the purchase.
I had a problem with that as well. I had to wait for 20 minutes before someone from costumer help desk attended to me. They did not have enough cash and I had a struggle for them to reverse the transaction on my savings account.
The money was reversed 3 days later into my account.
The last time that I will ever purchase from HiFi Corp.