HiFi
Reviews and Complaints

Kindly explain to me why you guys sell skyworth android tv and do not stock bluetooth game console remotes? I have spoken to skyworth employee who directed me to Hirsch"s where i was told ill be able to purchase another remote what a waste of time meadowdale hirschs do not stock it cause they do not sell skyworth? Please i need to purchase another bluetooth controller? Where can i purchase it? I have been to incredible connections matrix and plenty more computer places with no luck. Why sell a product u do not stock additions to? Jessica [protected]

I bought a Sansui portable PA system, in August this year, i unpacked the speaker system to use at an event the speaker hasn't even played music for 10 minutes when it started making popping sounds. Three weeks ago the 9th of September i tried to take the unit back to the N1 shop and they were closed few minutes before the actual closing time which I thought wasn't a problem, a week later then on the 15th of Sept I went to the Promenade Hifi Corp and they said I need to go to N1 because I purchased the unit there fine this not a problem, on the 20th of September I spoke to Shaheed at N1 hifi Corp after almost an hour of me calling the customer support line, I explain to him I seem to have miss placed my slip and I can't seem to find it, he told me it's no problem I must tell them when I bought it and they can reprint the slip, on the 23rd of September I take the unit back to N1 and I speak to the sales desk they tell me the same story that i must give them the date of purchase and the amount the slip can be reprinted, I then go to customer support, customer support then tells me that Shaheed doesn't work there anymore i then spoke to a lady who said they can't help with because I didn't have my slip, the manager Michael then showed up saying they can't help i must bring the slip, then as I leave the sale desk confirms they can reprint the slip, they call the manager Michael and he came to the sales desk to reprint then he tells me no they cannot do it because many clients buy this unit and they cannot commit fraud, i do explain to them what Shaheed told me on Thursday and what the sales team confirmed twice that it can be done. My headache is I'm going to a children ministry camp this weekend and I need sound for the camp, secondly I am going away on a string of business meetings and will only be back in Cape Town at the end of October. Michael shows no compassion to my case and now I am forced to go to camp without sound and having to make another plan while the faulty unit will be sitting at home for about a month before I can eventually take it back, I now need to go back to my office to find the slip to bring back to the N1 shop eventually at the end of October. I am very disappointed at the lack of interest in trying to assist and the lack of compassion to my case. I'm not asking for special treatment but instead someone to say ok let see what we can do to assist you, if not possible then I understand but do not say no I can't help you off the bat. After all I was told to bring the unit in by an employee of Hifi corp which was working in customer care and conveniently he no longer worked there when I arrived on Sunday. I have worked at Chaos computers and some other suppliers for years; in all my experiences of selling computer hardware and have dealt with warranties I have never had such bad service in my life. I would suggest Hifi corp change their warranty policy, also to use serial number tracking as all products have serial numbers for a reason. I can come work in your warranties department and put policies in place to make sure your customers are happy in terms of their after sales experience.

I made a laybye for the Hisense Fridge and I was told 6 months to pay, I only made this process 3 months. Finally when I went for collection on Friday the 31st August 2018 I was told the fridge is out of stock on all branches.

A lady by the name Pretty gave me attitude yelling at me that I was suppose to phone before I come for collection while on my laybye instalment no one told me to call first before I collect. As a result the way that lady was very rude to me embarrassing me in front of everyone as if I am on the wrong yet they are in the wrong because they never said anything to me about calling before you collect, I am not that poor not to afford airtime to phone and I have a landline in my office. I am willing to go as far as putting this on news paper that HiFI CORP K90 IN THE EASRAND BOKSBURG has a very bad customer service and I
will put the rude lady's name Pretty. The lady Pretty was making a joke with me to her colleagues and they were laughing it was good, I just wanna say JD GROUP u messed with the wrong person not me or anyone will be treated like that, I will publish this on BOKSBURG CITY TIMES, SUNDAY TIMES AND DAILY SUN. I want the whole world to know. Ill put it on hello peter as well.

I demand an apology from the branch manager and the lady herself my number is [protected] and my email is [protected]@hammondpole.co.za

I bought a tablet online, it was delivered and I signed it without opening it. When I opened it once the delivery person had left I discovered that the was no USB cable for the charger. I immediately called their customer service numbers and I spoke to a lady by the name of Jody. She said I must just go to any hifi corp shop and explain to them and I will be assisted. I asked for a reference number for follow up and as proof that I did call. She said there will be no need for one and I will be helped. After a day of using the tablet it started to give me problems and I wanted to return it as I wasn't happy with the functionality. I went to the shop and when I told them the story with the USB cable they said they cannot exchange or refund it because of the missing USB cable. 80% of my shopping is online and never have I received such appalling service in all my purchases. The lady was also rude at the shop. The call center never logged my complaint and there is no reference number for a follow up. Now I am stuck with a tablet that I don't want. Never will I buy stuff from Hifi corp again

I would like to lay a complaint against the delivery guys which were sent from Hifi Corp Atterbury.

The guys arrived at my place around 20h00, 1 of your guys told me that the Fridge will not fit in to the door I asked for a solution and his response was "We will try", they asked for a knife I gave it to them and they removed the package after removing the package they tried to slide the fridge in and they failed on their first attempt, after failing they asked if they can use the front door, I told them that we don't use that door and it's the same since with the kitchen door.

They asked for a blanket. I gave it to them. They removed the door handles to make the job easier for them. As soon as they pushed the fridge in I complained and showed the the scratches at the bottom of the fridge then they suggested that I buy a pray from Hifi Corp which will remove those scratches. I asked them again what the solution to this problem is! They never even once suggested to take it back to the supplier all they wanted to do was to push the fridge inside the house.

Now as a customer how do I know what steps to take if the delivery professionals fail to do their job? If they don't come up with solutions what was I supposed to do? They were complaining that its my fault they came late they were forced not to knock off because of me. Even suggested that I pay them for the effort since they are just delivery guys. I spoke to the store manager he says the guys job is to deliver, they should have left the fridge outside and it's my responsibility to call the supplier, at 8pm? Really.

Please advise

Regards
Unhappy Customer

My Alva heater's (gas and electric dual) electric bar burst into flames leaving only two out of the three bars non functional. I brought it to the Highveld Mall stall only to be told that if I had bought a salton dual heater, I would have been able to exchange it on the spot. I asked the consultants why this information was not given to me on the day of purchase and all they can tell me now is I have to wait 21 days to have my matter sorted or take the heater home and use it in the meanwhile. In this weather you want me to risk my family's life by using a heater that could potentially combust into flames and potentially damage my property or harm my family. Waiting for 21 days to get a heater so yes our when it's needed the most considering that it's the middle of winter without giving me an alternative is ridiculous. I want my money back and will make sure that myself and my family member don't set foot in another hi fi Corp for as long as we live because your service is appalling. I want my money back so that I can make my way to another store ang purchase a heater so that my family doesn't have to freeze because your staff could not assist me and would rather tell me to use the heater anyway.

bought a 65'' hisense tv from hi fi corp carnivall mall on the 23 june 2018. paid R15000 cash for, after salesperson help loading da tv on my van box flat an not standing straight. got home connected the tv but tv had cracks an blue lines when switch on. returned it to da store but da brand manager of the store think his name is Mervin refuse to exchange. kept on saying maybe the was dropped but we all know if a tv get dropped it will brake front and back. he say that d warranty dont cover. very clueless of a manager he is. pls i need my tv exchange. or else we can go the social media media/ leagel way

On the 08th of June 2018, I purchased goods online. The first email received after making payment is that they are out of stock. I did a follow up with customer service and they re-assured me they will be receiving stock. After numerous of follow ups I received a email advising me my goods are ready for delivery. However to my Surprise I received a email on the 16 June 2018 that goods are signed sealed and delivered. I made a follow up as soon as I received the email, but nobody can assist me nobody can tell me where and to who these goods were delivered to. Never in my life after paying so much would I have though I would experience such. I am still awaiting my goods.

On the 31.05.18 I reported a faulty washing machine to the Manager t Hi-fi corp in William Moffat in Port Elizabeth. I have send him the slip as well. I am still waiting to hear when will a technician come and see to the faulty washing machine. I bought the machine 17.01.18. The manager (Jeff) informed me I dont have to bring the machine in to the store hey will send a tech out. Jeff was waiting for a Job number from the head office. We are a house hold of 4 and very cost effective to send the washing every 3rd day to a laundromat. The machine is not even 6 months old and water pissing out the front loader. I have the slip with me. The site didn't allow me to load it up.
Why is the service delivery so bad?

My details:
Bianca Hildebrand
[protected]

I bought a camera from hifi Corp in 2013 paid the account in full by October witch Hifi Corp confirmed. I have found in May 2018 that I was handed over to ITC without any notification from them. When I called them the answer was sorry it's a simple mistake. " a simple mistake to mess up my credit score" I have applied for a home loan and this caused a huge problem on my credit rating and a can't get approval

I bought a hair machine on the 9 May 2018 when I got home I tired to use it, it was faulty never cut my hair properly and started making noises. I returned it on the 19 May 2018 where I was told by the consultant at the store sorry we can't change this due to hygiene reasons, why is it hifi corporation sells broken goods and does not want to take it back. My thing this product I purchased without any paying issues yet when I want to return it I get this crappy service. I than called the store and I asked for a anger where I was told there is no manager sorry. Is this the service you deliver as a company. This was the branch in Kenilworth center.

I have come across this item on your website and took interest in it . After calling the Kenilworth branch, they confirmed they have stock .

Upon my arrival I was informed that there is no stock available and the branch in N1 City has one available .

The sales person in the Kenilworth called the N1 branch and they confirmed they have only one available .

When i arrived in N1 I was told the one they have is damaged .

This whole day turned out to be a waste of time not to mention the KUK service i got from your sales people at both branches >

Hope I will never have to deal with your company ever again .

Good day

Angry Customer -I went to hi fi Cooperation to have my television replaced as it is still under warranty. Yesterday when I arrived at home after working a late shift I tried to switch it on and it started showing lines. This morning I took my television to Hifi Cooperation in N1 City Mall at about 09:52. I was assisted by a gentleman called Michael, who tested my television and said it broken, I was not happy with the feedback I have received, and I asked to speak to the store manager, He call Mariska who happens to be the store manager I explained my side of a story to her and up to my surprise she told me the television is broken without even plugging it and there is nothing they can do yelling at me in front of other customers when I asked if I can get the terms and conditions of their warranty .I felt so humiliated and disrespected and believe it is within my rights to ask questions but I guess in this store customer right are violated .The last words she uttered is that are you still waiting?I think you will wait here until 17:00pm which is closing time for them.I left my Television to the Store as i was so Angry with the Bad service i have received to Mariska a store Manager i Believe that they don't put Customer First as it was mt time that i was on lunch break were i work.Now i sit at home without a television as i am working long hours.

Kindly Regards
Zimkhitha

Gooday I have bought at Tv at Hi-fi corporation on 28 December 2018 in Polokwane store, on April 02, I returned the Tv because it had a cracked screen which shows it an internal thing, not a physical damage, They booked in the TV and said I will be contacted within 7 working days to update me of the outcome, however they failed to do, until April 10, I phoned the store and queried why was I not contacted, I spoke to the customer service agent is Khutjo, he referred me to someone and said they will phone me back, The person did phone back after a while said her name is Mokgadi, and said this was a physical damage, and they will not repair the tv, I must come to the store and collect my damaged tv. How can it not be replaced or repaired as it still under warranty of 2 years? the Tv is barely 3 Months,
Can hi-fi Corporation send me a detailed statement that they will not replace or repair the Tv, and also proof that they have said to me when I bought the Tv that they will not repair any screen damages?

Having a problem with the service I have received from Hi-fi Corp in Jabulane Maill. I bought a tv cash on 24 Feb 2018 at the store they only switch on without checking a damage on it. Only to find out the tv had two opening on top from the factory. I tried to closed those two opening the next day it show a line in middle of the screen and that time my tv was less than 12 days after I bought it. On Saturday I returned tv and they told me to buy another one that isn't repairable. Because for inconvenience of the rude staff and not watching for 8 days I want my full refund..

Online application was approved, received the sms to go instore with relative documents. Went to Mall @ Carnival branch, Brakpan on 04/02/2018. Did a instore application and handed in the documents. My instore experience was shocking. We were the only ones in the store, because it was almost clothing time. The music (kwaito) was so load, couldnt hear the guy who was helping with the application. So my friend asked the manager, if they could turn the volume down. Had to physically touch his shoulder to get his attention. So im still waiting for feedback on my account status. The guy said they would phone me the next day, because the head office was already closed. Its been 18 days now, still no feedback. Please can you assist me regarding this matter. Email is [protected]@gmail.com

Had to come to hello peter as I see that they do not reply on there complaints webpage.
I checked an availability of a cordless phone using your webpage. I shows available @ mall @ carnival. So we called them to confirm and they don't have it. After calling a number of stores. one store recommended that we ask mall @ carnival to source it from another store. Then we call them back, only for find out that the order must be over R5000 for them to do this. Really?
Is you website not updated, why does it show available when its not?
Does the store know what they doing?

We booked our television in for repair (still under warranty) on 2/12/2017. To date it has not yet been sent for repairs and is still at the customer care department. We have made numerous inquiries at the store, no one is able to tell us when the television will be repaired. During these two months that our television has been at the store they have not once contacted us to give an update about the progress of this situation. The only answer we get is that they are a new branch and they are not yet familiar with all the procedures. We then offered to rather take our television to the Bloemfontein branch for repairs at our own expense, but the manager insisted that the television should remain at the Kimberley branch. This is shockingly poor customer service and it is unacceptable.

I reported my fridge problem at Rustenburg hificorp that it has stopped working on 2018-01-12 a technician came after two weeks then found my fridge unrepairable then he told to take my fridge back to a store whereby l was told to return with a fridge since i must wait for confirmation within three days now after four days l contact them telephonically and i was told they have send email somewhere and there is no response yet please i need to be helped regarding this problem

Good day

I bought a washing maching in 2015
I have alot of problems with it
The first time it broke i called hifi corporation and they fix it, after a month it broke again i called them again and they said they dont fix waching machine.this is thr 4th time it has broken and its the same thing everytime..i cant go on like this .its costing me money everytime i have to let people come and fix .very dissapointed in hifi corporation