HiFi
Reviews and Complaints

Dear Sirs,

we purchased a refrigerator from HIFI Corporation in Windhoek on 24.11.2017.
Store: H014
Invoice no: 5689
Two weeks later the fridge stopped cooling and the contents got rotten.
All food was lost.
I reported the problem on 16.112017 at the store.
About a week later a repairman "fixed" the fridge.
After a few days the refrigerator developed the same problem.
The shop manager reacted strange to a complaint by sms (I don't appreciate this kind of sms...")
A mechanic came again today (09.01.2018) trying to fix the appliance.

He took my gift card cashed it and kept the money for himself. That was over 3months ago and he wont give me my money back, stuff stealing from customers is unfair and illegal. I complained to the manager about it and she would call at times to check if he had paid but has since gone silent. I am wondering as to how many other customers he has done the same thing to, I am considering legal action against him

First of all i am not happy with the service that i have received at Hifi Corp in East London. On the 24 November 2017 i think it was on black friday i have opened new credit account after that they never contacted me back so i called them myself trying to find out if my application was approved it was 27th November 2017, they told me that the application was approved and that they just find out that they don't have this LG ARX10 of which i wanted and they have ordered it. Later on i have been calling them but still they told me that they are still waiting for it so i waited again called them on the 08 December 2017 the person who picked up the phone asked for my details and told me that he will get back to me but he never did that. On the 14 November 2017 the instalment was deducted and i was shocked how come because i haven't got what i requested so on the 15 november 2017 i drove to their store in beacon bay and ask for the manager and explained my situation so the solution for that day was that this LG ARX10 is found in Port Elizabeth and so he called the courier and said to me that my LG will arrive on wednesday morning. On wednesday i called them and they told me that the courier made a mistake they didn't explain to them that they don't do delivery on monday, tuesday and wednesday to East London they do them on thursdays and fridays only so i was promised again that my LG will arrive on friday but that didn't happened and i was very disappointed so i went their store on the 22 december 2017 and asked them to cancel my account and went to my Bank and reversed the money because of i have wasted a lot of money on fuel(transport) going to their store and on Airtime making follow ups.

I was informed that my order that I placed online was ready for collection so I went to the store. Waited nearly 15min for someone to assist me just to find out I had to wait in another que. The lady said she will go and check if my order has been processed yet and I should just wait. I waited yet another 15 to 20 min. Finally when she came down and once the payment was made they told me I had to wait another 10 to 15min for my order to be released but instead I waited nearly 40min. I wanted to cancel m order and leave then the finally showed up with m order. I usually never complain but this was seriously ridiculous service. Please pay attention to this as I'm so disappointed that I would struggle to recommend any of my family or friends to use this store.

I ordered a Sinotec Television and a HDMI cable from Hifi Corp on the 24th of November at 00:30. Now I know I ordered it on Black Friday so many complications can occur and I also know that the goods take 10-15 days to deliver but I have been contacted three times now to tell me my order is being delivered on that day ONLY for the delivery to never occur and for the people who are in customer care to tell me they don't know what's going on with my order. What is that supposed to mean? Yesterday I was told they don't actually know where my goods are. I was told they will phone me back today which they never did. I was then told to "practice some patience" what type of person who is supposed to help someone says that to them? I would be patient if I didn't have to rush home from work for three days to collect my tv which was supposed to be delivered but in fact wasn't. They also tell me to contact Mastercare who will deliver my items, but mastercares number that was given DOESNT EXSIST? I'm losing my patience and don't appreciate the lack of knowledge by the customer care people as well as the lack of communication between Hifi Corp and the Delivery company... how can nobody know where my parcel is and how can I get sms's and emails and even phone calls saying my package will be delivered on the day THREE TIMES only to be let down and for nobody to know where it is?

Useless! If I had known I would of bought my items from somewhere else! And I will never recommend Hifi Corp to anyone! This is going to go all over social media if it isn't resolved.

My boyfriend and I bought a washing machine on lay by from fourways crossing Hi Fi corp, we paid it off well within our limit, and we told one of the managers that we'll collect it on the Sunday, when we got there they told us that they don't have stock of the machine and only east gate and east London have stock, the manager told us that he will organise a delivery for us latest by Wednesday, Wednesday came and we still haven't got the machine, and we still haven't heard anything from the store.

I purchased a digi star car sound combo from newcastle hifi corp branch last year november. Within the 1st month I had to return an item from the combo for repairs. I was then given a new set.
After a few months I had to return the sub and amplifier for repairs. Within the 1 year warranty period I had to do +-4 repairs.

Beginning of october 2017 I sent in the sub once again. I was told the item "looks new" a professional installed the sub and within 4 to 5 hours the sub went off and never come back on. I returned to the newcastle branch and once again booked for repairs. I then informed them that once this item is returned from the supplier.
I will disconnect everything and return back to hifi corp, I did not ask for a refund as this was not hifi corps doing but the supplier I was not satisfied with. I informed them that I will take another item for the value of that money as the warranty is almost finish and I do not want this [censor] brand or problems after.

When I called requesting updates on my item booked for repairs, staff would then make excuses or tell me they "do not know" and would update me. Yet if I did not call to follow up. They would not contact me or update me. (Accept for one lady who was helpful when she was available).

Towards the end of october, when I followed up - after informing the branch I will be returning my entire item, I was told that the supplier closed the account on "user damage" and there was nothing they can do. After making me wait close to a month for an answer.

I have had endless problems with this item from the month I purchased it.
I find it odd that soon as I as I mentioned to bring the item back close to my warranty ending, they delayed my time in not informing me about the updates of my item in repairs, stalling my warranty time and then informing me almost a month later that my account is closed and the suppliers stated it as 'user damage' where as the item was fitted by a professional and in use for not even 24hours before switching off.

I would now like a refund or to return my item and have something else in value of my money. Reciept no 3607 - r1, 999.00 3/11/2017

I would appreciate a response from hifi corp head office asap on zazukhan. [protected]@gmail.com

I have bought a coddles Samsung kettle from your store in Gaborone, Botswana I have exchanged the faulty kettles three times in a space of nine months, the last one I exchanged on the 16/07/2017 and exchanged it again on the 23/07/2017. when I went to the store on the 23/07/2017 I asked to see the store manager and I told him my complain but he never uttered any word as he was not interested. These kettle is also not working since 27/10/2017.

I told them to take the issue with their supplier as it seems maybe they was a factory fault but none of the staff and management were not interested maybe its your policy or the value of the item. I am inconvenienced as I stay and work out of town but I have to exchange the kettle every three months or less. Ronny Jones Molapisi - 3961095 - [protected]- [protected]@gmail.com

Please could someone from your office phone me to discuss a customer related incident at your Boksburg branch. Please note I don't wish to discuss this matter with customer service Boksburg, I would like someone higer up to phone me.
Here's my complaint:
On Saturday 30 September I bought a 100L Sansui Chest freezer cash for R1699. I was told they don't have stock but it's on order and the stock will arrive Wednesday 04 October. I went back on 4 October to collect my freezer which was already paid for on 30 September, only to have the salesman tell me to come back on Friday 6 October as the stock did not arrive yet. So on 6 October I go back only to be told its not there yet I should come back next week and that he will personally phone me once it arrives. On 9 October I went to the store again and I was told that the particular salesman is out of store at the moment and the lady will phone me as soon as he is in. Comes Saturday 14 October I had not received a single call from either the salesman or the lady I left a message with so I drive to the store again with my husband and this is what we get from the salesman...
Sorry but the stock has not arrived yet. And he cannot give me any idea of when it might arrive.
I enquired to speak to the manager who came to the front, looked at my invoice and then informed me that this particular item did in fact arrive and is at the back. He went to the back and never returned. He send out the salesman to come tell me that there is no stock at the back and with sad news that the manager checked the system and this particular item has been discontinued and there is not a single unit available in gauteng. Please note the store manager did not even bother to bring this message in person even though he was the one assisting us.
So we asked what we're to do, the salesman said he has no idea and just stood there. We asked to again speak to the manager and he was once again called for me (this time he was sitting at the back where the TV'S are displayed, talking to another employee) The mananger (Moses) finally arrived and said he will have to phone around and find out what he can do for us as he confirmed that the item is discontinued and there is no stock in gauteng. He asked us to come back in 30 minutes.
We left and went back in 30 minutes and Moses the manager showed us a bar fridge style freezer that we could take for similar value or we should take a refund as he once again confirmed that there is no stock anywhere and hifi corp will not sell this item again as they will not be stocking this anymore.
I don't need a bar style fridge I need a chest freezer. So I declined the offer and asked for the refund to go buy somewhere else.
Before leaving the store we went to customer care at the back of the store to launch a complaint and told the lady there that I need both manager plus sales man's names as I will be taking this matter up with head office. All personnel in customer care were very friendly and extremely helpful. I left the store with my refund and as I was sitting outside in the car went to your website to search for an alternative store to phone and ask if they have stock of this item or a similar item to buy. While on the phone to hifi corp Kempton park your Boksburg branch customer service phoned me and said they found the freezer I'm looking for at south gate branch. South gate has 4 units in stock and about 40 units was standing at DC. I went back into the store, spoke to the lady from customer service and she confirmed that it was in fact exactly the same unit and she found it within 10 minutes and within a few kilometers from her store.
I requested to then speak to Moses the manager again to find out why he would lie to me and say he checked and could not find stock, why he lied and said it was discontinued?
They called Moses and he refused to come down. He send another lady down to come tell me and the lady from customer service that he can't come he is now having his lunch.
Needless to say I was beside myself at this point.
The lady from customer service helped me to pay for the item again, she arranged for it to be delivered to my house the next day. Let's just say she was amazing in organising everything.
When I asked her why Moses would lie about this matter and why he did not come down she informed me he was new. I explained to her that being new at a job did not justify his lies and behavior.
I would like to thank the 2 ladies from customer service and bring their excellent customer service under your attention.
Moses on the other end I expect some sort of action taken against him, I feel that he should at least apologise for telling me two lies, for refusing to come down and tell me in person he made a mistake, and above all for making me waite over 2 weeks for a product that was already paid for and indeed not out of stock or discontinued.
I look forward to your phone call.
I attach photos of my Invoice plus a photo taken from your website today showing the "so called discontinued item"
Regards
Lize Howard

Good day

I have returned a sewing machine to your Mitchell's Plain Promenade Branch on 18 September 2017, Reference 735809.

I have been advised that this will take up to 21 days (in actual fact not even 2 weeks) as per Neville Joshua (Mitchell's Plain- Branch) .
On 03 October 2017 I followed up with Neville, and all i got was promised phone calls, the phone calls never happend. I then went into the Branch day after day to get feedback from the call centre.

On October 05 October 2017 i received a e-mail from Wasiela Bester stating that i am using the Machine for Hard work/hard labour !
Seriously this machine was barely two months old and was hardly worked on- it's being used for domestic work maybe twice a week (which is hardly).
Wasiela also asked should she send the machine back unrepaired or fixed.
On this day I was advised by Mr Neville Jooshua to lodge a complaint .cause clearly i was not getting anywhere (and i could see he was really trying to assist me, but due to poor service from the repair centre he was unable to be sufficient.
Need i mention that the sewing machine was only booked in on 06 October 2017 for repairs.
On the 05 October 2017 i spoke to a gentleman (Black) i didn't get his name that my money will be refunded to me "he's not sure how long this would take"but the Promenade branch will make contact with me.

On Friday 06 October 2017 i received a call from a unknown female who said that my money wont be refunded to me and the sewing machine will only be repaired and due to a part that needs to be replaced (a part I'm being accused of replacing) the warranty will fall away. This is unacceptable. AT this stage I am beyond Livid i just want my Money back. i have never received such poor service in my life.

I have read your terms and conditions online (and i have also made contact with the CPA-Consumer Protection Act as to what my rights are, i have brought the sewing machine into the Branch exactly as per how it was purchased, and the fact that such poor service has been given i would appreciate a refund, We can sort this matter out in an amicable way.

It's now nearly been a month, if I don't phone the Branch no one gets back to me.

Your Correspondence herein is Highly Appreciated.

Looking forward to hear from you.

Kind Regards
Sheryl & Elroy Milton
[protected]
sheryl.[protected]@gmail.com

My name is Rirando Mokoka I visited hi fi corporation eastgate to report my mom's washing machine which is nolonger functioning properly and I received bad service from Dora nkosi who gave me attitude and was rude to me and I don't appreciate being treated like that. The warranty is still on for the machine and she told me that there is nothing she can do without the till slip and I told her the machine was bought on contract clearly the is something she could do. I did not receive any help from her.

Every branch that I phone, don't answer their phones. I'm trying to buy the above at your special reduced price of R599 as advertised online. Nobody seems to have stock. Please inform me of which store has stock so that I can purchase one. Blackheath advertised online that they had stock but when I went there yesterday, I was told that they didn't have stock. You wasted my time and money (at least R100 in petrol by your inefficiency). I therefore would like you to give me a further discount of R100.

I applied for an account.i was called by head office and said it was approved, i can go collect my goods at shop.then lady at shop said again no i must bring another letter from my employer, with my salary amount stated in there.i did it, then again i heard i was declined, because it must be a payslip.i dont receive a payslip, my salary gets deposited straight into my bank account. So how can i get credit, i am confused

Last week Thursday I went to your Branch in Carnival mall and enquired about a Lenovo Bundle special that you guys had which was R5499 for a computer, laptop bag and a printer. The specs of the laptop said 1tb memory and Lucky from your shop confirmed it. I then came to the shop yesterday to purchase it, but was told that the advert said 1tb which was a printing error and that it should have read 500gb. I then asked to speak to the manager who was so rude and told us to read at the back of the pamphlet which had terms and conditions.I then asked him to show me which he could not and told me to take it up with head office.IS THIS HOW YOU TREAT YOUR CUSTOMERS?

Good Day

Ive been trying to get hold of u guys for the past 3 months now, either your consultants drop the phone or they utterly disrespectful, I had a problem whereby i had to reverse all my debit orders including my hi fi debit order, however i emailed hi fi/jdg many times to send me banking details as ive changed my banking details and i want to arrange a stop order till im financially stable again. However n0o one is responding im struggling to understand if u guys do not want the payments or if u have to many clients, please do explain to me what is happening as i want to make payments and i do keep record of how many emails i sent already, please contact me via email or send banking details as i got robbed of my phone.
[protected]@gmail.com

i purchased a tv stand/unit at Hifi Corporation on the 27/07/2017 in Port ElizAbeth which was out of stock but we did a sales order and paid for it, i was told it will arrive after 2 weeks, i contacted the store last week and i was told its on its way i wi receive a call at 17:00 but no one contacted me, i called them again today and the sales man said he will call me after an hour he will log a complaint with their headoffice, i am still waiting no one contacted me, i am very dissapointed with such bad service.

ATT:HI FI CORP

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On the 01/08/17. Bonnita Mpako according to HIFI Corp Fourways store manager's schedule she was off duty. And the was an attempted fraud that was done with my documents that she authorized on the 02/08/17 but the signature is for date of previous day. The account was not approved.
My complain is how did she verify the documents without original documents and why the signature is for the 01st of August wheres the store cameras showed Bonnita and the Suspect that stole my documents doing the paper work on the 02/08/17 at around 14:20 PM.
I would like HIFI Corp to do the investigation and suspend the employee because we don't know how many people fall on this trap and she get away with it.
Regards
Athenkosi Magida
[protected]

I have had only but bad service from Hi Fi corporation. My tv was giving problems and i booked it in for repairs, then they took almost two months before the decided to replace my tv and would not extend the warranty with the new tv. Two months again same problem and once again i dont get feedback. When you try and phone they never answer the phone.

My washing machine i asked to get serviced the technician shows up does nothing and leave. i them complained and the said he would come past on a Saturday so that i can be there to see this time what he does. Once again did not show, then re book for a Friday again no show. This has really became only a problem. Hi Fi Corporation is quickly to want your monkey for extended warranty but can not provide the service that it requires.

Every time you want feedback there are some excuse and the will have to get back to you and never phone back with feedback.

Please can some give me feedback.

Thank you
Cindy
[protected]

On the 22nd of July my Husband submitted our television set (Sansui 48 inch) due to faulty video output. A job card ([protected]) was issued whereby it was indicated that the television was in good condition with no scratches. After booking in the television and it was placed behind the counter an employee sitting behind the counter reversed into the television with a chair which has wheels . When asked by my husband why would she do that, the employee laughed and walked out. Further investigation into the name of the employee revealed that it was a security guard with the name of Lungi Siyaya.

On Saterday 28 July 2017 after several attempts to contacting the branch, my husband and I drove to the branch just to find out if they heard from the supplier as yet.

To our amazement when they searched on the system, it was indicated that the television set is still with the branch and not with the supplier yet. When we asked why, the employees, even the floor manager Lunga Motumi, could not answer.

We are well aware of the 21 days that the company has to finalize but it does not necessarily mean that customers have to wait the full 21 days. That is just the limit. No already 5 working days were wasted by the branch to ensure that the television set are picked or sent to the supplier to determine the fault.

This is classified as poor customer service by the employees who works in that branch.