HiFi
Reviews and Complaints

PLACED ORDER ON: DECEMBER 6, 2019 11:42:06 AM SAST (Paid in full)
ORDER NUMBER : #[protected]
Shipping Method - Appliance and Large 2 - 5 Working days Delivery (this is what I was promised)

To date i have still not received my order and all i ever hear is my complaint will be escalated. There has been no action/movement on my order since the time of purchase. Apparently i am not even allowed to go into a store and exchange for something else as the ONLINE TEAM has to approve this (the very same team that has not actioned my order request). If i want a refund, i am told that it would take 7 - 10 working days FROM THE TIME MY REQUEST IS ACKNOWLEDGED only...WTF? People, R2000 is no joke. This was hard earned money used to purchase an appliance that we in need of urgently. They did not have the items in their store and I was advised to purchase online.

HiFi Corp's lack of urgency in resolving their Client disputes really says alot about how they run a business...They clearly do not care about Treating their Customers fairly.
What scares me even more is that when searching on Hello Peter, the amount of Complaints that have still not been resolved is even more scary.

Surely i have the right to open a case of Fraud against HiFi Corp right?

I made an online purchase 29/11/19.
Delivery was promised for 10/12/19.
On the 10th nobody came to deliver the item.
On the 12th I phoned the entire morning - nobody answering.
The afternoon they phoned to arrange delivery for 14/12 between 8 & 10.
On the 14th, no delivery was made. I phoned at 11, promised delivery before 5 - cannot help me with cancellation or change of delivery address on phone.
Today 17/12/19 - still no delivery - phoning customer service - no answer.

My name is kenneth and l bought a fridge on the 27th of november and up until now, l have nothing . I logged in a compliant till today no one from you online sales department has apologized for the delay nor said anything about my order. I logged another complaint for a refund but still no one is communicating with me about that . If you don't want to refund me my money, give me the fridge l ordered.

Should l involve my lawyer in this matter because it seems as if l was scammed. Communication is key but you seem not to get it at all .If you had emailed me telling me there was going to be a delay in delivery my order, l wouldn't have had a problem with that .

My Order number is [protected].

Am sure am not the only person in this situation but gives us what we paid for ! Who ever runs that online store department is really taking people for a ride because you clearly false advertising.

I purchased a fridge on black Friday from hi-fi corp i was told I'd have it in 6-7 working days that was on the 27th I have been waiting for it to be delivered up until today can I just have my money back please because this is really a big inconvenience they are not answering my calls just sending me generic messages without much information ...bad service

I bought the fridge online on 27 November 2019. Even now they didn't delivered. I tried to contact them several times but no respond. Don't know what to do. Here is order no 500128518. I tried to get the managers contact but they refused to give me. I was hoping my fridge will delivered within 2-5 days as their advertising. I trusted them as a big company in South Africa. I chose Hifi Corp and hoping will fulfill their promise. It is very disgusting when a bid company let down their customer. I don't trust Hifi Corp anymore.

Hi, my name is Thandi Elinah Mazibuko. My email and phone numbers [protected]@gmail.com and [protected].

I bought a bar fridge online on the 1st of December. It was supposed to be delivered to me within 2-5 working days. Since then I have recieved no communication whatsoever. I have sent numerous emails and no reply. I have called multiple times no answer. The live help consultants on your website keep saying my complaint has been lodged and I should wait 24 hours. 24 hours has went by. Still nothing.

My order number is #[protected]

I am not the only one experiencing this. People on Twitter say that we have been scammed. I would like for someone from your shop to call me and tell me what is going on with my order.

I made an online purchase on the 28th of November 2019, and till to date it has not been delivered. My order number is ([protected]). I am therefore requesting for a full refund, I must mention that I am very disappointed in your services. I am being sent from pillor to post, and I'm sick of it i have written emails, called none stop but no one is assisting or getting back to I'm honesty frustrated.

I ordered a tv, licence as a tilting tv stand. order number [protected].

2 - 5 day delivery (working days)
until yesterday no one had bothered to contact me other than the calls I made. most of the numbers to phone remain engaged or unanswered.
your service is disgusting and unacceptable.
apparently the order has been packed now but i cannot seem to trace the order with yourselves or with Fedex.
please contact me [protected]

Good day,

I purchased a fridge online on the 27 November was promised delivery between 2-5 day until today, their customer helpline rings unanswered 08604579459, non of the telephones on their website are attended too or even go through.

No communication, the order tracking does not give updates .This is bad as there is no one to assist you.

My email address is [protected]@dwgc.co.za

Dishwasher ordered 30th November, online order, and was paid in full.
No delivery received. Order number [protected]

Despite several follow ups with the Customer Support live chat, I have had no communication form Hifi Corp regarding my complaints. The online tracking system does not show any progress since the date of order (screenshot attached)

10th December I received a reference number, which was promised to me on the 5th and 6th December (never received) - Your reference number is JD COMPLAINTS: [protected]

I am being told that this will have to be further escalated and will be contacted within 24 hours, again.
The Call centre number 0860 459 459 is never answered. I have called 7 times.

For 10 days Hifi Corp has had my payment and done nothing to contact me, resolve my query, deliver the dishwasher.

I want my dishwasher delivered.

Fed up, frustrated.

Shirley van Rensburg
[protected]@gmail.com
[protected]

Good day,

I purchased a fridge online the 29th of November 2019. I keep on calling the contact centre but get no reply. It's been more than 5 days I've lost money and it's hot. The [censored]ty part is no one is communicating with me I'm having visitors for the weekend . Does that mean no fridge whilst having my visitors. How much airtime should one buy and not even getting answers. #superfrustrating

Good day

I ordered a TV online for black Friday which still hasn't been delivered.
I went to the carnival branch because my tracking order mail said "pending SABC". Which they made me purchase in the store.
It was updated the following day and I went to collect my TV as per the manager of the store, but I went home hours later with no word and without my TV. Now the mail with my tracking number says "pending refund" but I want the TV I ordered.

Please can someone call me ASAP regarding this matter!
[protected]

Good day,

My order number is 500137, i have lodged a complaint and have not received any response. i sit for hours on the customer care line with no response. i have been told many a times that my issue will be escalated by there has been no movement.

I have lodged my issue online, tried to contact the JDG care line, and have even posted on Hello Peter about this disgusting service i am getting.

This is absolutely unacceptable. I placed an order on the 29th November 2019 and lodged a complaint on 6 December 2019 and still no contact or feedback from anyone.

I have also contacted the call centre and once again been told that they will escalate and someone will contact me.

this matter needs to be resolved immediately.

Please can someone get back to me before end of business on Tuesday 10 December 2019 with a resolution or i will revert to extreme measurements of ensuring that i get my item.

I ordered a dishwasher on black friday online for the convenience of not having to go to a mall. However, if anything this has been the biggest inconvenience. The poorest service has been provided by Hifi-corp, there isnt anyone answering their phones or responding to emails. The delivery time said 2-5 working days, there was no communication regarding delays or anything. It is unfair as a customer as Hifi corp now has my money and I have no way of finding out when I can expect delivery (if I can even expect delivery at all this year) or cancelling the order out right. In the future I would rather deal with a store like game where the phone is actually answered and customers are actually appreciated and prioritised.

Orders placed online on the 29th November, 9th December online tracker shows no movement, call centre and email department don't respond, HiFi Corp has zero responses on websites like hello Peter or complaints board.
Zero accountability zero care given for customer support.
We have your money so stuff you you can wait in perpetuity...
That is disguising, that a group like JD would fall so far.

I purchased a soundbar that was only available ONLINE on 29 November 2019 at 6.23AM this is the sms Mercia Fourie, you have made the right choice! Your Hifi Corp order [protected] has been received and is being processed. You will receive an e-mail when your order is ready for delivery or you can track your order by following this link, https://www.hificorp.co.za/#tracking-anchor. Call 0860 459 459 or email hificorpcustomercare@jdg.co.za should you need any help. Regards the Hifi Corp team!

Emails are bouncing back from customer care. Phones are not answered and consultant are supporting the theft of customers money as the delivery time is 2-5 days and today is day 7 and they cannot be contacted so there is no other way but to lay a fraud charge against Hi Fi corporation.

They are a fraudulent company that fraudulently advertise products that they do not have. Only to increase their bank account.

Two months ago I placed an order to have the same thing happen. I waited 20 days to be refunded my money.

As they do not answer calls and you cannot e-mail them the only option is to lay a theft / fraud charge to try recover my money .

I purchased a fridge online and the amount was deducted and I never got an order number or tracking number and when I called after numerous times I was told my refund would be credited back to my account and still no response and when I call and email no response the phones are not being answered. I believe this is unfair because you guys were so quick to deduct the money from my account but when it comes to getting it back im being sent left and right .Something needs to be done about this ASAP because I'm running out of patience