HiFi
Reviews and Complaints

I purchased a Sansui hotplate to use during the lockdown as my kitchen renovations were stopped before my stove was installed. After 3 days it started to trip the power when I used the right plate, now both plates trip each time I switch it on. I'm hardly cooking as I'm living alone so quite frustrated that it doesn't work. Please advise on how to resolve this matter

I had a lay-by at HI CORP The Glen, which has since expired. I was dealing with Andile in the lay-by/accounts department, who contacted me to let me know my lay-by has expired. I told her I will opt for a refund because there is nothing on the website I would like to re-lay-by at this point. This lay-by application was made last year, and I dont have the application forms or the receipt for the cash I paid. Andile has since spoken to her manager, Susan Mostert, who now says that I need to go get an affidavit to explain what happened to my receipt. YET, the amount paid towards the lay-by is reflecting on their system, my ID is not enough proof of my identity, according to Andile.
This is pathetic service, I didnt need an affidavit to apply for the lay-by, or pay towards it, now I need an affidavit to get my money back.

Hi

I would like to place a complaint against HIFI Corporation store in Promenade, Capetown.

I went to the store to finish my layby payment. I have lost my papers of the layby but had my ID. The manager who was in store on this day (25-02-2020) have shouted at me saying I am being silly for loosing my papers and said they cannot print a slip for me. I kindly asked her what are other alternatives are there and she never answered but kept telling me that I should go find the layby papers and stop the "nonsense".

A lady on the till kindly explained to me that I must go get the affidavit stating that I lost my papers. I saw the guy who initially helped me with my layby and he said I must go to police station and I understood that and respected it.

The manager then came accross us and said I cannot talk to anybody in her store and I cannot do anything, she is in charge and a manager.

When I left, the lady by the door shouted at me saying I am full of nonsense while I asked for my bag. She kept talking as I left the store. I was so hurt and frightened and I decided to log a complaint. I can go to the police station for an affidavit but the way I was treated is uncalled for.

I am not looking to gain or benefit anything from HIFI Corp on this matter. I am complaining for customer service and I do not see my self buying anything again from HIFI Corp. I regret everything about laybying from them. Please assist me on this matter as soon as you can.

This was supposed to be my last payment to get my goods and the month is coming to an end.

I am truly hurt and have called 011 622 7241 but could not get help as the lady said the complaint will bounce to the store manager again for her to apologise.

Is there a way that I can take out my layby from a different store or cancel it with full amount refund. I am willing to take this matter further as it is uncalled for. I can no longer deal with the store anymore.

My ID number is [protected]

Kind regards,
Asive

Good day, I have purchased a Hi-Sense TV from HiFi corporation at the end of November. Great service was given as they were about to take our money.
We went on holiday and when we returned we installed the TV only to find out that the USB ports is not working. We took the TV Back to HIFI with our purchase receipt. The sales person assisting said they will test. He physically shaked the TV out the box and put it down on the floor with no coverage below. When he picked it up again he bump the door with the TV. I repeatedly told him if there is damage to this TV they will replace it as they are reckless. I was told 21 day for repairs. When I went to to inquire I was greeted by a very unhelpful sarcastic lady that said it will take as long as it takes. They send it away and the technician don't have spares. Hi asked her that if this TV was under warranty why can they not replace it. She called the manager that is even more rude and ill behave than her. Walking past me looking down on me and speak to the sales lady around the corner.
I need my TV fixed. How do I know that it was send to Hisense for repairs as they did not even want to give me a receipt. I

I've bought a fridge online on the 14th of January 2020, i haven't recrived it until today. on the 29thJan i called Hifi Corp customer service and the call was logged and i was given a reference number. no body contacted me regarding my query. on the 31st i called again and i was told some one will contact me, but no one did. it is real frastrating

On the 27 January 2020 I purchased a Canon Camera online. At the time of the purchase the picture showed a camera with an additional lens and the description indicated that it included interchangeable lenses. Before I made the purchase online I called the Woodmead branch and the sales consultant confirmed that it is a camera with an extra lens however they did not have stock. I called the call centre and they confirmed that it is a camera with an extra lens. however the stock is coming directly from the warehouse hence none of the branches have the stock. I placed the order and was awaiting delivery of my order. The next day when I viewed the product online it was no longer picture of a camera with an extra lens but a camera with a memory card and camera bag. The description, however still stated "interchangeable lens" I contacted the call centre and explained the issue and that I was expecting the camera with extra lens and not a camera with a memory card and bag. I have forwarded them screenshots of the decription of the product as well as telephone recordings where their staff confirmed that it includes the extra lens which was before I placed the order. Today I get told that the picture and the description does not state an extra lens. The description states "interchangeable lens", It was confirmed 3 times by 3 different employee's of Hificorp that the product comes with an extra lens. Now Hificorp e-commerce department is disputing the purchase, even though they have 6 different recordings with 3 different employees confirming that it includes an extra lens. After 5 days it is now been regarded as an escalated complaint.

Order no [protected]

I want this refund done by close of business on 28 jan 2020!

If I do not hear from anyone by 10h00 in the morning, I shall contact my lawyer.

Logistics staff member put the phone down after I insisted how come they deliver a parcel without seeing the id.

Many emails were sent in the last 2 days to fix the delivery address, but did someone respond? Nooooo

Your service sucks and I want my money back.

Hi my name is Shawn Crow and i complained about this before on this platform
Extended warranty is a product that you sell to your clients where the client can than choose to except it or not but what your staff did at your brance in the Promenade in Mitchell's Plain is just add it to my account on my fridges and tv without discussing it with me
When i phoned them to take it off they were rude and said i must just send everything back and i had 7 days to read the invoice
As i am working in the entertainment industry December is our busy month with long hours and i didn't get to read the invoice till after Christmas
Now my argument is that your staff shouldn't be allowed just to add stuff to an account and then blame the client when he or she complains
I still would like to have all the extended warranties romoved from my account
Regards Shawn Crow
ID [protected]
5 Trolley Street Tafilsig Mitchell's Plain Cape Town

Hi.

I bought an item online on the 13 December. I there after received an email confirming my purchase but it had my previous postal address which is in pietermaritzburg. I immediately contacted hifi corp costomer services with my order number and current portal address. Which they said that they can not help me. It is the ecommerce department that handles online purchases.
I have tried to email the ecommerce department with this problem but they don't not respond.
Please can I get some assistance to get my product delivery to my current address.

I bought a jvc 1.2 sound bar, when i got home 30km away from hi fi corp it was not working. I phoned them and i asked for the manager. They put me to a lady that said she is the manager.
I explained to her and she said i must bring it back, before we could finnish my phone went off. So 15 min later I phoned again amd ask for the manager, i guy answered and I said I dont understand, 15 min ago there was a lady that was manager, so did he get a promotion in 10 min time becuase he is noe manager, he started saying I am undermining him, and started to talk rood and hard to me, I tild him he will not speak to me like that, I am a customer amd he just ignored that and kept on going, I eventually put down the phone. I want feedback abiut this. I need feedback becuase I will take further steps agains hi fi corp and there management.
B. Venter
[protected]