CB Online Shopping HiFi Product not received and poor service

HiFi review: Product not received and poor service

nunukay1 of US

Mar 05, 2020 4:04 pm EST

I'm really at a loss as to how I should proceed as I have been struggling to get anyone to help me.I need help and for my case to be escalated as I feel I've been taken for a ride here.I came into your store on the 20th Feb 2020, I was approved for an account and proceeded to order a fridge, stove, washing machine and a tv.i went back to the store two days later and was advised my credit application was approved and would receive all my good and a voucher on th26th as that was the day I would be moving into my new flat.Please note that I an 8 and a half months pregnant and was previously living in a fully furnished flat.On the 26th in the afternoon I get concerned and call in.To my surprise I'm told to release all my things I need a tv licence.This is fir the stove, washing machine and fridge.Im shocked but I proceed to the store pay and am told to expect all my things the next day.The next day nobody calls and I call and speak to the manager who advises she will get back to me.im a later called bumy someone different not her and this gentleman tells me that one some other guy stole my tv and the fridge is out of stock.but wait you told me all you needed was a tv licence.he says it will be ordered and he has taken over my case and I haven't heard from him since.i let the weekend pass and I call again speak to the manager who advises that she had just placed the order and all orders come in on fridays...so you let two fridays pass and only on the third week order it?I eventually get moved into my place and discover that the two items that were delivered are of no use to me.the washing machine doesn't fit and the stove can only be installed via a pipe in the wall and not the normal plugs again I call in and advise I need to return the goods and get proper ones.I was promised a call and nothing.I have now been without basic appliances and have spent hundreds of rands these past two weeks as I couldn't buy refrigerate and cook food as I have no appliances and now I'm out of money .I have also spent countless amounts of money on buying airtime and have only ever gotten a phone call once after I initiated the call.i am pregnant, broke and have trouble with my back but I have to do the up and down just to have appliances I am shocked, mortified by the service I have received as none seems to care for their customers.I have the names, dates and call logs of the people I spoke to.I am hoping that someone will seriously look into this.Its appealing and I need my case to be escalated and resolved asap.

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HiFi - wrong product supplied 18

HiFi - incorrect deduction of money from my account 7

HiFi - no stock! - ever? 5

HiFi - bad service / no nononsens garantie 2

HiFi - diamond 55 inch tv - repairs

HiFi - hisense fridge

HiFi - Defy washing machine

HiFi - pathetic service from managers

HiFi - Lay-by

HiFi - Debit order

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16%
Confidence score

Goods shipped in error /Incorrect goods delivered

+27 860 495 495
+27 860 495 495

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41%
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Damaged Goods delivered

+27 861 117 775
+27 861 117 775

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8%
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JD Lay-By Customer Care

+27 127 613 000
+27 127 613 000

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National Consumer Commission

+27 860 000 272
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Consumer Goods and Services Ombud

+27 117 186 197
+27 117 186 197

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hificorpcustomercare@jdg.co.za

100%
Confidence score: 100%

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27 Stiemens Street, Braamfontein, Johannesburg, 2018, South Africa

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Nov 12, 2024