HiFi
Reviews and Complaints

On the 8/25/2022 i tul my tv to store for repairs thid wad now my 2nd time a week ltr i visited the store and the tv was still there,, tv was not picked up for repairs yet,, about 2&3 weeks passed they called yo say i can collect its repaired,, its now the 3/11/2022 now i have the exact same problem with the tv as before and i literally only watch movies and you tube on this tv,, its not connected to anything else,, wht do i do now seeing that my warrenty is finish and the tv is still giving the same problem as before,,and whenever we collect it the 2nd time no general details is given to say wht was the problem even if we ask,, they cannot help cause they not technitions,, seriously,, wht to do know?

I bought my stove in August 2022 .

On 10 October there is malfunction on one of the Valves. After going to HIFI in Boksburg i needed to now log a Vault. A process or policy never explained to me.

It is now the 24th , Two weeks later and I get feedback i need to pay R 1700 to fix something that is still under warranty

The service is pathetic as I had to call back again and again just to get some response .

I wanted to to purchase a top loader that was on promotion ,however HIFI Corp did not have the product is stock no where in SA and I have been trying to purchase since the start of the sale,then i email the customer care line and they asked me to email the error message i am recieving ,I did this only to be told there is no stock ,and that is all the email stock ,then i filed a complaint Ref9000264952,

Then they offer me a top loader with similar spec ,I accepted this ,then they delivered a used toploader with a part missing ,I email the same comsulatant ,she logged a techniacal enquiry ,I have requested a refund ,but I know they pushing for time so that they dnt have to refund ,me I am highly disgusted .I requested help from the branches closes to me they are worst then the call centre .

I give up on Hi-Fi Corporation in Baywest. On Thursday afternoon the 6th of October 2022 after I wrote the review about Hi-Fi Corporation Baywest in the morning. My husband was phoned by the store manager Mr. Stanley to come and get the voucher for a new TV. Thank you Hello Peter for a job well done!

We bought another TV with that voucher and guess what? They gave us the wrong remote control for the TV because the TV was not in the correct box. I phoned Mr. Stanley this afternoon and he gave me his phone number to show him the remote control on WhatsApp, did he not show me the correct remote control I was supposed to get and not the one in my possession? and said he is sorry. Tjoooooooo, I just felt defeated and more frustrated and I told him how abusive they are at their store. We came to an agreement that he will ask someone to bring the remote to me today as I no longer cannot afford to drive 31km to and from Baywest again. Mr. Stanley promised to get back to me but he never did until now.

When I phone the store it is as if they blocked my number, it rings once then it switched off. Their TV is still playing DEMO of the store in my home as if I did not purchase it. I have to switch it off at night and by switching it off it is a security risk because my CCTV cameras will also be off. I do not feel like a have the New TV at all. They might as well take their TV and give me my money back to go buy the TV somewhere else, where I will be treated like a paying customer.

I honestly do not know what these people want me to do to be treated like a paying customer. You should have seen how they greet and run like little puppies for white customers in their store. I know this will sound like I am racist but my own black people are racists against their own people in that store.

I am not going to be rude and shout out loud and exchange words with them. I am just going expose them to the world so that when customers want to buy their goods they know the kind of service they will receive.

I would not recommend Hi-Fi Corporation Baywest to anyone unless they are prepared to be frustrated with the poor service they will receive from this store.

On the 27th of September 2022. I took my TV in for repairs at HIFI Baywest in Gqeberha. I was assisted by a lady at Customer Service by the name of Nicole. On the 29th of September 2022, I received an SMS on my number stating that the status of the repairs was completed. Later on, the same day received a follow-up phone call to say we should go to the store and report that the TV cannot be fixed and that I should receive a credit note on the TV. On Friday 30th September 2022, I phoned the store and was assisted by another lady now Ambesiwe. She told me that they have not received the approval for the credit note and she will wait for her colleague Nicole to get confirmation from the supplier about the credit note. Nicole was not on duty on this day. She was to come back on Monday the 3rd of October 2022. Nicole will phone me back on Monday.

At about 11 am Monday the 5th of October, I phoned the store and neither of the ladies was on duty. I was shocked by the hypocrisy and incompetence of the ladies now. I drove from Motherwell to Baywest which is about 33,1km. The diesel, my time, my airtime, and energy. I How professional are these people?

I arrived at the store and I was assisted by a gentleman called Lance, he phone the supplier and told me that I will surely be getting my voucher in 1 or 2 days from last Monday. Yesterday Wednesday 5th October 2022 at about 10 am. Phoned the store again and spoke to Nicole who denied that she ever assisted me until I gave her the number that registered for repairs. She promised to phone the repairs again and will phone me back at 11:30 yesterday already but she never phoned back.

All I need to know is what will it take for me to get that voucher for a new TV because I am seating here with bored kids that are on school holiday which is almost over now. Do I have to expose HIFI Corporation for its incompetence, unprofessional, unethical staff, and poor service?

Lying to customers is unethical, sending customers up and down for something that could only take 1 email and a follow-up phone call.

Kindly intervene as their complaints department because this is unacceptable behavior.

Regards

Mrs Jack

[protected]@gmail.com

I live in Lydenburg Mpumalanga and as there is no HiFiCorp in town I attempted to purchase the Xiaomi MiBox S Ultra HD 4K Media Box on their online platform.

Firstly their order site would not accept my address, I sent an email to the email address provided on the site with a very slow response stating that I must supply an alternative address. As I live and work at the same address this is not possible.

I then contacted them telephonically. The call centre agent firstly did not listen to the problem I was having.

Then proceeded to say that their was no stock of this item in the stores surrounding Lydenburg despite their site showing that in 3 of the 4 stores in the towns around Lydenburg they had stock. When stating this to the agent I was suddenly cut off (whether deliberately or technical glitch is unknown).

I am highly disappointed and dismayed at the service I received. I am well aware of someone at the same address as I having purchased a product from them previously without the address problem I encountered. The exact same address was used.

I keep getting the same response from the online support email. Basically stating that if I am unable to provide an alternative address that HiFi Corp will not assist me. There is absolutely no attention given to what I have pointed out in my emails and no attempt to reolve or find a solution to the problem at hand. Could I please receive some feedback from senior management regarding this?

Regards

Dustin Dellow

---------- Forwarded message ---------

From: Dustin Dellow

Date: Mon, 03 Oct 2022, 09:28

Subject: Re: [ Ticket: 112605 ] Xiaomi MiBox S Ultra HD 4K Media Box order

To: HiFi Corp

My point exactly "my address" and there is no alternative address available. And your agent saying there is no stock in Mpumalanga when your website clearly indicates there is is unacceptable. Furthermore the agent could just have taken my address down. I am well aware of a colleague having ordered from you online before with the exact same address.

On Mon, 03 Oct 2022, 08:48 HiFi Corp, wrote:

We apologies for the inconvenience however we are aware that some areas address can not be picket up by our website that is why we advise our customers to use another alternative address if one is available. We can not assist with the address as order needs to be placed by you on your side and your address.

Kind Regards,

Kenneth

HiFi Corp Team

From: [protected]@gmail.com

Sent: October 02 02:20:29 PM

To:[protected]@jdg.co.za

Subject: Re: [ Ticket: 112605 ] Xiaomi MiBox S Ultra HD 4K Media Box order

[THIS MESSAGE IS FROM OUTSIDE THE JD GROUP: Please do not click on links or open attachments if you are not sure the content is safe. Report suspicious mails to the JD IT Service desk.]

Your unwillingness to assist and poor service are atrocious. Be advised that this will be addressed with the media and senior management

On Sun, 02 Oct 2022, 11:52 HiFi Corp, wrote:

Ads advised, if you have another address you can use it as we can not assist further.

Kind Regards,

Kenneth

HiFi Corp Team

From: [protected]@gmail.com

Sent: October 02 10:36:36 AM

To:[protected]@jdg.co.za

Subject: Re: [ Ticket: 112605 ] Xiaomi MiBox S Ultra HD 4K Media Box order

[THIS MESSAGE IS FROM OUTSIDE THE JD GROUP: Please do not click on links or open attachments if you are not sure the content is safe. Report suspicious mails to the JD IT Service desk.]

There is no alternative address. I live and work on the same premises.

On Sun, 02 Oct 2022, 10:33 HiFi Corp, wrote:

Good day

Thanks for being in contact with us.

We can not assist with the address if the website does not pick it up. Please kindly use another alternative address so your can place an order and your item will be delivered.

Kind Regards,

Kenneth

HiFi Corp Team

From: [protected]@gmail.com

Sent: October 01 04:16:49 PM

To:[protected]@jdg.co.za

Subject: Re: [ Ticket: 112605 ] Xiaomi MiBox S Ultra HD 4K Media Box order

[THIS MESSAGE IS FROM OUTSIDE THE JD GROUP: Please do not click on links or open attachments if you are not sure the content is safe. Report suspicious mails to the JD IT Service desk.]

I am highly disappointed in the service and response I have received. Both via email and the call centre.

Seems Hellopeter would be the next option.

On Sat, 01 Oct 2022, 11:04 HiFi Corp, wrote:

Good day

Thanks for being in contact with us.

Please kindly use another alternative address so we can place an order.

Kind Regards,

Kenneth

HiFi Corp Team

From: [protected]@gmail.com

Sent: September 30 04:54:11 PM

To:[protected]@jdg.co.za

Subject: Xiaomi MiBox S Ultra HD 4K Media Box order

[THIS MESSAGE IS FROM OUTSIDE THE JD GROUP: Please do not click on links or open attachments if you are not sure the content is safe. Report suspicious mails to the JD IT Service desk.]

Good day,

I am trying to purchase this item online.

However when trying to complete the purchase your website will not accept my address:

(B1 R540 Dullstroom Road, Lydenburg, Mpumalanga, 1120)

I have ordered online before and used this same address.

Please assist.

Kind Regards

Dustin

Disclaimer and confidentiality notice. Everything in this e-mail and any attachments relating to the official business of Pepkor Trading (Pty) Ltd (an authorised Financial Services Provider FSP3247), with specific reference to its division, the JD Group, comprising of Bradlows, Russells, Rochester, Sleepmasters, Incredible Connection, HiFi Corp, Everyshop, JD Financial Services (duly authorised to act on behalf of Century Capital (Pty) Ltd NCPCP 74) and Supply Chain Services, is proprietary to the JD Group. It is confidential, legally privileged and protected by law. JD Group does not own and endorse any other content. Views and opinions are those of the sender unless clearly stated as being that of the JD Group. The person addressed in the e-mail is the sole authorized recipient. Please notify the sender immediately if it has unintentionally reached you and do not read, disclose or use the content in any way. JD Group cannot assure that the integrity of this communication has been maintained nor that it is free of errors, virus, interception or interference.

Disclaimer and confidentiality notice. Everything in this e-mail and any attachments relating to the official business of Pepkor Trading (Pty) Ltd (an authorised Financial Services Provider FSP3247), with specific reference to its division, the JD Group, comprising of Bradlows, Russells, Rochester, Sleepmasters, Incredible Connection, HiFi Corp, Everyshop, JD Financial Services (duly authorised to act on behalf of Century Capital (Pty) Ltd NCPCP 74) and Supply Chain Services, is proprietary to the JD Group. It is confidential, legally privileged and protected by law. JD Group does not own and endorse any other content. Views and opinions are those of the sender unless clearly stated as being that of the JD Group. The person addressed in the e-mail is the sole authorized recipient. Please notify the sender immediately if it has unintentionally reached you and do not read, disclose or use the content in any way. JD Group cannot assure that the integrity of this communication has been maintained nor that it is free of errors, virus, interception or interference.

Disclaimer and confidentiality notice. Everything in this e-mail and any attachments relating to the official business of Pepkor Trading (Pty) Ltd (an authorised Financial Services Provider FSP3247), with specific reference to its division, the JD Group, comprising of Bradlows, Russells, Rochester, Sleepmasters, Incredible Connection, HiFi Corp, Everyshop, JD Financial Services (duly authorised to act on behalf of Century Capital (Pty) Ltd NCPCP 74) and Supply Chain Services, is proprietary to the JD Group. It is confidential, legally privileged and protected by law. JD Group does not own and endorse any other content. Views and opinions are those of the sender unless clearly stated as being that of the JD Group. The person addressed in the e-mail is the sole authorized recipient. Please notify the sender immediately if it has unintentionally reached you and do not read, disclose or use the content in any way. JD Group cannot assure that the integrity of this communication has been maintained nor that it is free of errors, virus, interception or interference.

Disclaimer and confidentiality notice. Everything in this e-mail and any attachments relating to the official business of Pepkor Trading (Pty) Ltd (an authorised Financial Services Provider FSP3247), with specific reference to its division, the JD Group, comprising of Bradlows, Russells, Rochester, Sleepmasters, Incredible Connection, HiFi Corp, Everyshop, JD Financial Services (duly authorised to act on behalf of Century Capital (Pty) Ltd NCPCP 74) and Supply Chain Services, is proprietary to the JD Group. It is confidential, legally privileged and protected by law. JD Group does not own and endorse any other content. Views and opinions are those of the sender unless clearly stated as being that of the JD Group. The person addressed in the e-mail is the sole authorized recipient. Please notify the sender immediately if it has unintentionally reached you and do not read, disclose or use the content in any way. JD Group cannot assure that the integrity of this communication has been maintained nor that it is free of errors, virus, interception or interference.

I bought a washing Machine at Hifi Corp Carnival Mall and I was assured that I would be able to collect it at any of my nearest branch once I'm done paying off the lay-buy. now I'm done paying the lay-buy (which I was buying it at South Gate Branch) now I am getting stories when I need to collect. the manager at Carnival branch was so rude to me on the phone yesterday telling me he doesn't have time for this, when I was expecting him to solve this issue for me.

I'm surprised that a brand that I trusted so much now doesn't have time for me when I need a product that I paid for with my hard earned money

now I am stuck and don't know how I will get my washing machine that I have paid for.

The disrespect from the manager has ruined my relationship with the HIFI CORP brand.

If this brand has any sense of excellent customer service left in them I can be contacted on [protected]

regards

I bought a lenovo laptop Intel and since day 1 it hasn't been working properly took it back to the store with no luck of exchange because I need to pay 15% of the total purchase price because I opened the box. Even today the laptop is still with me put it in the wardrobe because I bought a dummy laptop worth of R5000.00 this policy is very dump because we purchase laptops in a hope of using it but we not allowed to open the box?

A few months ago I bought a Volkano SilencoX headset online at Hifi Corp. On arrival I found that there was a scratch in the right speaker. Contacted them immediately and they told me to do a 30-minute drive to my nearest branch. I said no. I bought them online and paid for shipping, and I expect the matter to be resolved the same way.

Obviously, this was not part of their plan, so I threw the headset away and told them they may keep the money on condition that they remove me from the database. I made this request 13 times, and they refuse to comply. Now they are also removing my review where I make clear that the product usually is very good.

Don't buy there. Just don't.

Trust you are well.

I purchased a smart T.V and a PS4 in April this year. We had issues with the incorrect order numbers at first. Then one of the managers at Cornubia Malanie tried to assist us as there was no stock on the orders put through. We then had to make a cash payment of R800 to get another Ps4 on top of our initial total. We managed to sort out that issue. So last week we went into the store to get an invoice as no invoices was being sent to us. We were then told that we don't have insurance for the TV and PS4 HOWEVER when speaking to Melanie and the person that initially filled out our application we insisted on having insurance and was told it was sorted out.

Melanie spoke to me via the phone whilst in the shop and insisted we did not request for insurance...We did, we actually insisted on buying insurance. She then told me I am wrong and she is wright and that I need actual proof to show we requested for insurance. We would definitely would have had proof if she simply added insurance.

She later tells me we cannot add insurance. I will go onto social media and let many people know how terrible HIFI CORP IS WHEN IT COMES TO CUSTOMER SERVICE.

tHE MANAGER DIDN'T EVEN WANT TO LISTEN TO ME INSISTED SHE IS RIGHT AND I AM WRONG.

PLEASE SORT THIS ISSUE OUT AND I WANT INSURANCE TO BE ADDED TO MY DEAL OR ELSE I WILL TAKE THIS UP TO THE OMBUDSMAN AND SOCIAL MEDIA

[protected] Nithasha Williamson

ricks.an.[protected]@gmail.com

the 1st of May 2022 we bought a 55inch LG plasma at Westgate Mall together with a bracket, we questioned the size of a bracket and if its capable to handle that TV and they said yes it is, we paid and collect the TV at Cresta Mall since they were out of Stock at Westgate, Me and my Wife then went the same day to collect at Cresta Mall, everything went well until we get home the TV was mounted on the wall but 15 mins later the TV fell of the bracket and damaged the screen, we then took it to the shop the next day and complained about the size of the screen and we were told we had no insurance there's nothing they can do, mind you we were never offered the opportunity to decide if we want an insurance or not let alone we questioned the size and capability of the bracket we were meant to buy for the TV, We then asked to speak to Store Manager by the name of Fortune who then told us she will take it up with the Regional Manager, we called the next day and she told us the Regional manager will get back to us, after weeks of not hearing anything from them we called the store again and we were told to wait as this has a turn around time of 21 days, third week went pass a month went on the first week of June we called again and Fortune told us there's nothing they can do we still have to wait, until when we don't know, it was only after we went to Head office that Fortune only decided to call us just to tell us there's nothing they can do the fault is ours, Why were we not offered insurance that's number 1, 2. What does hi-fi have to say about the size of the bracket that was clearly bend due to the weight of the TV, 3. Even if it might be our fault why can't we be assisted to solve the issue going forward or be offered options to fix the TV ? 4. Customer service was never a priority since the beginning of this ordeal, we paid our hard earned R10, 000 for us to be treated the way Fortune and his colleague treated us, we were not asking for a new TV but to be assisted with our concerns or to be met half way to solve this matter, but none of that happened we are still stucked with the broken TV, Hi-fi corporation is the worst place to.spend your money on, ther is no guarantee at all on their appliances because while we were there there were other complaints from other customers about the microwave that decided to burn a month later instead of giving them the new one as this is under a two year guarantee they said it's their fault, how pathetic...?

Bought a univa oven and hob over two weeks ago, have no idea what is the cause to the delay. I am being sent from pillar to post and made to contact departments and agencies (aramex) that I don't even know or bought from.

No one is calling me to give me an update instead I am the one that has spent money calling your offices to find out yet till date nothing. Via tracking it has been saying with courier and out for delivery since the 8th of July 2022.

My order number: [protected]

Please assist I am really frustrated.

From the 10of July 2022 I've asked the sales person who assisted me in opening the credit account to close since they didn't have the things I needed in stock and till right today the 13 July my credit account is still active and my first debit order is on the 25th oh July and when I call they giving me the run around and now they're no longer answer my calls I'm frustrated cause I need this account closed since I haven't use it and the 14 days cancellation hasn't pass please assist me it the Hi Fi from South Gate

I have had the most frustrating experience with HiFi Corp, submitted an application for an unsecured loan on 20 June. To date I have been asked to submit and re-submit documents more than 5 times. Over and above that I am told about additional documents required one at a time even after requesting that I get the list of ALL outstanding. I am no longer sure whether there is training issue or what but for the past 5 days a customer service consultant, Morotola in HiFi Corp Mall of Africa has been scanning through the same bank statements . So basically it has been over 2 weeks of handling a simple application. I also have to personally follow up for feedback. When I call they will not attend to mhy call and claim to be assisting another customer but while chatting to me on whatsapp? I am frustrated, annoyed at the level f incompetence and to make it worse no one picks up calls at Head Office.

On 2021/05/09, we paid R 4,699.00 for a Sansui 43-inch FHD TV from HIFI CORP Carnival Mall. The warranty period, as stated on the slip, is one year. We paid R 705.00 for an additional warranty on the TV based on the advice of the sales representative. The sales representative's phone number is 210282 as stated on the till slip.

We called HIFI CORP Carnival Mall on 2022/06/16 and informed them of the various problems with the TV. The consultant advised us to bring the TV to the store for evaluation.

We brought the TV to the shop and, with the consultant present, completed the Customer Repairs Manual Book in form in the customer service section. The consultant estimated that it would take three weeks for the supplier to investigate the problem and get back to us. We inquired as to why it takes so long but received no satisfactory response. The invoice number is 3124.

I'm furious because when the sales representative sold me the warranty, he didn't explain the process of waiting three weeks for a TV to be assessed. He did not tell me that the extra warranty is with the supplier, not with HIFI Corp, and that it is the supplier's responsibility to fix the TV for the first two years, with the second two years falling under the responsibility of HIFI CORP. If I had not purchased the extended warranty, it would have been the responsibility of HIFI CORP to repair or replace the item. He did not explain anything about the “2+2” years warranty and the conditions applicable.

It appears that HIFI Corp is selling this additional warranty product to shield themselves from the responsibility of fixing these items. I'd also like to mention that there were a few more SANSUI TVs scheduled for repair when we were waiting in the customer service area. So, HIFI CORP are fully aware that SANSUI TVs are poorly manufactured and thus have all these issues, but they continue to sell this product to the public. Our SANSUI TV had three main issues: The Applications freeze; when we change applications the music from first applications still plays in the background; the TV is not responsive when we try and get out of the applications; sometimes we must unplug everything and leave the TV unplugged and later plug it in again to work.

I believe the sales representative who sold us the SANSUI TV and warranty misled me into believing that TV was of good quality and the warranty would be beneficial. I feel so embarrassed as I had to go back to my grandparents who I have gifted this TV to and tell them that it will take 3 weeks before they can watch TV again.

Finally, I'd like to mention that I had planned to buy a 65-inch SKYWORTH TV from the same store, but I ended up canceling the order at the till because the store's manager doesn't seem to care about making their customers happy or treating them fairly. They charge exorbitant fees for transportation for deliveries that are just down the road, and the consultants approach you on the side to offer you transportation by a friend. I'm curious to know who would pay for the damage if the consultant's friend got into an accident with the TV. At this stage, I am glad I walked out of the store and bought the very same TV from MAKRO. The delivery was free by the way!

HIFI Corp consultants have very poor salesmanship, and HIFI Corp does not care about their customers. I will never again make the mistake of purchasing anything from HIFI CORP.

Hi,

Explain how this answers my question with regards to how or when my mobile device will be delivered.

This is an internal process you need to deal with an the excuse given is not acceptable.

First and foremost the TV set was delivered to the wrong address and they left it there with out confirming with me! HOW ?

Now 15 days later I am receiving this excuse, not acceptable. When requesting a REFUND I’m told I need to wait for the handset to be received, which is when exactly?

If I do not have confirmation of delivery time today by 12:00.I want a refund ASAP. I NEED THIS DEVICE AS IN YESTERDAY.

Note I’ll be laying a formal complaint.

Regards

Irritated

On 24 May 2022 we purchased a Sony Smart TV ARTICLE CODE [protected] online, It was delivered on 26 May 2022

The TV came in a sealed box. When we opened it, it had no TV remote and no manual.

I logged my first complaint on 28 May 2022 REF: [protected].

On The 30th May I phoned customer care, only to be told it has been escalated.

On 31 May I phoned again and was told that their system reflected that I had been contacted and that a remote was going to be sent to me, this was incorrect as I have not been contacted at all by anyone.

I then emailed the customer care manager [protected]@jdg.co.za with my complaint, she has not bothered to get back to me.

I then phoned today 1 June 2022 and was told that the regional manager will contact me by 4 today, with no promise of a solution.

I think the level of customer care is non existant, and they honelsy dont care.

I am higky dissapointed in HiFi Corp

Good day. Ive applied for credit at hi fi corp cresta. I was declined due to debt review. I completed debt review on the 08/07/2020. I subbmitted all required documents and was given r20.000 credit from the store but was declined. Please assits. Really want the products they have. Thx

I would like to file a complaint about hifi corp im secunda and middelburg.

Last weekend on sunday the 15.05.2022 we drove from Ermelo to secunda to buy a tumble drier and n coffy machine, after we confirmed they had stock online. Got there, no stock. Sorry we cant help you, we spoke to the manager and he also just took up his shoulders, no body have stock. We have a claim with miway and have a voucher to use... we can not use the voucher online. The tumble drier and coffy machine was on special. For this week it is also on special, yesterday we went to the middelburg branch.. same story, you have a special but no stock... we asked them to please order it then, no sorry we cant order it because no body has stock... how can you have something on special and dont have stock. This is a very good example of very poor service.. I will log a complaint with miway about you hifi corp also. You can actually close your doors because you cant service your customers. Lizca Pretorius: [protected]

Good Day

I regrettably have to write this complaint against the HiFi Corporation Fleurdal Mall store Bloemfontein as i took my TV thats still within warranty in since it did not want to switch on Mid March 2022 but i was told that i would get it back by the end of March or 1st week of April but still have not got it back the turnaround time is 21 days and as a consumer i have waited more than the mentioned turnaround time i still dont have my TV 70 inch Sansui and hereby request my money back as i do not want to purchase my TV from HiFi Corp and would rather buy it from another outlet