HiFi
Reviews and Complaints

Hifi Corp's premium electronic delivery / courier service provider needs to up their game if they want to be the best online electronics store market leaders.

We bought a highly expensive electronic TV product - we understand the TV license verification putting strain on your SLAs - but after 7 working days we are yet to receive our product being informed it will be delivered (twice now - waiting around all day at home - to no avail) we could not collect ourselves as the TV is over 1.5m wide - no ongoing updates or an advanced tracking system to follow up through with your courier. Also, your call centre (by dialing [protected] selecting # 3) completely unhelpful not sharing the courier contact # & tracking details - we understand the sensitivity of sharing details as a security risk - yet do not have any tracking systems of the same (of where our shipment is with the courier or when it is to arrive - estimated time to be available to accept the delivery - just that it has left the warehouse now in the hands of the courier). No sensitivity in the matter at all!

As a business on the private home space - you need to have close engagements with your private home customers (not businesses -a separate target market) especially when the delivery is not a cheap R200 item and the customer is sitting for over 10 working days without a TV, twiddling their thumbs hanging around all day waiting to accept and inspect the delivery of their supposedly delivered TV to arrive on the day stipulated!

All our contact numbers on the system are correct.

I suggest that for premium purchases that customers are treated as "premium customers"(premium customers for that transaction is categorised due to severity of the equipment/product vs cost expensed) that we are updated on the hour of where the driver is - as we cannot be sitting around all day at home waiting for a product costing over R33,000 to just be "dropped off". Imagine this getting in the hands of the wrong people or being damaged without us reporting it upon delivery - as per your return policy. This is critical especially in the environment that we all live in today ! We don't even know if the courier did come and we were not at home - that is how we feel about this right now - with TV being damaged in the back and forth process.

We have lost trust in your business as close engagements are critical and as we regard ourselves as a premium customer in this case - we unfortunately will not be buying from your organisation - wondering how many other customers feel the same.

I placed an online order and wanted feedback when my order will be delivered as the tracking on the Hi Fi Corp page has not changed since the day I placed my order. 5days Ago it said Order Shipped, it still says order shipped, but it's not been shipped from the Couriers yet.

Customer Care says I must phone N1 City branch, so I do that. The sales lady at the store told me to phone Customer Care as they can not assist me in store. She then put me on hold to speak to the manager, whom I'm still waiting to pick up his phone. Phoned Customer care again, and the consultant said she'll find out and get back to me, either via email or phone. Next morning still nothing.

Day 2, phoned Customer Service again, the order has been shipped, yes shipped to the courier company and been standing there for 5days already. First the consultant told me I'll get my order next week... next week when? No next week Tuesday. So then I wanted the courier companies contact number, no sorry I don't have the number, this department doesn't handle these type of issues. I can Google Mastercare and get the number. After telling the consultant Hi Fi Corp is f... useless, I did go and Google Mastercare and what do I see it's a repair Docter... wtf... really

This is probably the worst service I have experienced ever!

Hi I'm Boitumelo Makakaba from South Africa I bought Ellis power protector from hifi Corp festival mall last year March 2021 but this year April 2022 the protector just turned off and was damaged through the wall inside the plug it was difficult taking it out from the plug but we managed to take it out and it was so damaged inside.

I went to the store in festival mall Kempton park with the receipt for exchange but I was told that the warranty is for 1 year... But outside the box of protector there was 2 YEAR WARRANTY, now I'm confused they told me I can't exchange or refund because is beyond damaged please ASSIST!

I bought a Candy 8kg Tumble Dryer Anthracite CSV8LFR-ZA - SKU: [protected]

The machine is poking holes in all the clothes' put in a tumble dryer, we don't seem to see where the problem is.

I urgently need this machine to be replaced please - the weather is unpredictable and i need to be able to use the machine.

Also, who is going to pay for the torn clothes?

Edna

Hello I bought a tv couple years ago last year january it broke it was still under warranty so they cudnt fix it. I got a new one last year... Now this year the new tv is giving me issues, wen I called them to explain the issue.. I was told to send a email, many times but the email isn't going through... I called last week sunday I spoke to a lady she asked if I have proof I said yes please call me back in 15 mins so I can request it.. To this day I have been waiting for the call.. I told the lady maybe the wrong address was taken so please can u help me and send it via sms.

It's sickening having to wait from january til end of april for a call.. We haven't had a tv... The first time I waited for more than a month for a technican to come get the tv..

Hifi corporation the worst store ever. I will never ever buy from this store again from their bad policy. On 02/04/2022, I bought 2 laptops for my company, the laptop’s memory and processor were slow to handle the softwares we are using at the office. on 06/02/2022 which is 4 days after buying them I went back to the store to exchange for better laptops. I was then charged 15% from each laptop reason being I open the laptop box. all other stores I know like Game and Makro don’t have such bad policy. I am finding this unfair and discouraging me to ever consider buying from Hifi Corporation.

I took an account with Hifi corp for a fridge and washing machine, due to faulty reasons the fridge was taken back by the store due to it being faulty and they had no replacement for me. Then I asked them to restructure my account, they sent me a letter showing the new account structure, however, my credit score has not been amended accordingly and I have been receiving incorrect statements due to that I'm unable to make payment as I have no idea what is going on.

Can you please assist in updating my credit score as this is affecting me badly and please send me proper monthly statements so I can settle the washing machine, I would appreciate it if this can take priority as it has been going on for about 6 months now. Please note I have attached the screenshot of my credit profile and the letter of the restructure that I signed and sent to you. The service I have received within the group is so bad I can't even believe it, it has lots of back and forths and frustrations.

Hi! I was at hi fi corp in rustenburg on 08/03/2022 planning to buy a car radio, the person who attended me left me standing there saying he is going to collect the radio from safe at the storage, after 30 minutes I saw him sitting on a desk talking to a colleague, I then asked him where is the car radio, that's when he said he is going to fetch it, I left the shop and tried to call the manager, he too dropped the phone on my ears... This happens for the 2nd time as I was buying a 4 plate stove on december 2021 they went to fetch and leave it at the door I had to ask security to help me load it on my car... Please do something about the service there.. My email is [protected]@gmail.com

If someone bought a speaker from hificorp can I return it without the strap and receipt it is a blaupankt speaker. Do you take some money off the and give it to me to buy something else that is cheaper

Good day please help me I purchased a 50 inch TV from sansui. 13 Jan 2021.

Late last showed lines but the screen was working fine but now ts got part on the screen. Kindly assist because I have the proof of receipt but it says 1 year warranty. The TV was purchased at the hi fi corporation branch in Beacon Bay East London. The TV set has not been used in the last month and this month we find it with the huge black mark on the screen.

I bought a washing machine online. When the machine was taken off the courier truck, water was running out of this brand new unit. Obviously I refused to let the unit into my house. Hifi Corp are now try to cheat me with a story of the unit was tested and that is why there is water in it. What a lie (bu44$h1t story). They think I am an idiot. It is obviously a previously returned unit they fixed and now trying to sell me as a brand new unit. I still do not have a washing machine and they have my money. Now I am forced to pay a luandromat to do my washing.

My online complaint ref no is [protected]

Very bad return policy

I bought my laptop at HiFi Corp MFK on black Friday and within 2 weeks already it gave me problems of which, technically. I wrote to customer service in December 15 and both advhced I send it to the store. I did go to the store, booked the laptop for repairs, new laptop for repairs, new laptop for repairs of which I hardly used cause of the default technicality and I have Omnicron. It was then booked for 21 days, new laptop booked for repairs for 21 days, at that time, time keeps moving and I need the laptop urgently as we know that the pandemic has changed things, technologically. Now, the laptop is not repaired and they refuse to take the laptop back, they say I should book again for another 14 WORKING Days. No ways guys, this is not on. I bought a default and they are not taking responsibility. I wanted a new one or a refund, they refused. No solution whatsoever. I'm. Not happy. What's worse the sales agent told me not to take long.

My Hisense 55 inch TV stopped working 3 weeks ago.

I reported it to Hifi Corp as it is still under warranty and emailed the paperwork (receipts, serial no etc through). It took a more than a week for a technician to come through for him to only take down a serial number and nothing done about it.

The TV is 1.5 years old and we bought two of them from Hifi Corp.

When speaking to the agent at Hifi Corp - she is super useless and unhelpful and tells me she cant get in touch with the technician.

We spent alot of money on the smart tv for it to be junk from Hifi Corp.

Can someone please assist or guide me as to how to get my refund so I can get a new TV from a reputable store that does not sell junk.

I purchased a bed in May 2021 which is not even a year old and its giving me problems. i asked the lady what is the warranty on the bed and she could not answer me and said she will log a call with the supplier. On 24 January 2022 I logged the issue and they assisted me with a Ref no: **********71. Today is the 31 January and still no answer or call. I sent a e-mail on 27 January and got this reply...Sabelo Mabasa



Jan 27, 2022, 8:01 AM (4 days ago)



to me, Mongezi, Zinhle, Agnes

Hi Monique,

Please see below, your ticket is still 3 days old you will be contacted shortly.

Its a week now and still no feedback . This springs are hurting my body.

Please get the matter sorted asap

I applied for credit online at hifi Corp and got pre approved for a credit amount of R37000.00 which I then proceeded with my application in store, the 1st time I had issues with my fingerprint not scanning so couldn't get the application processed got told to try again in a month or so.
2nd time around after another painful 3 hours had the same end result.
I then got told to get my smart ID card and to update my profile with home affairs. I got the new ID smart card and my details and fingerprints were updated.
3rd time lucky didn't prove to be so lucky as my fingerprints were unable to scan in store and couldn't get the application processed.
It's been 4 months now since the whole process started
I thought maybe getting hold of head office to see whether there is another way around this and all I could get from the agent I spoke to was that it's not possible and I can't get credit without my fingerprints not scanning.
I think this is absolutely riddicilous from a company to throw away customers because of their fingerprints not scanning in store.
My fingerprints scanned succesfully at home affairs.
Scanners at home affairs are different to the ones they have at hifi Corp but hifi Corp is directly linked to home affairs so why don't they have the same scanners? Anyway so done with hifi Corp they are losing customers but don't really seem to phased about this. So really unhappy about this maybe hifi Corp should update their fingerprints scanners instead of telling customers they can't help them. Shocking!
So will try game as hifi Corp don't seem interested in helping me at all
Marie Dart **********
ID **********087

I bought this washing machine on the 21.11.2019. Thjs is the 2nd time it has broken in this time. Ive logged a repair on the 5.11.2021, its the 24.12.21. After a many calls to the store, spoken to all their customer service ppl both branch managers and out of the 6 not one of them has sorted out the repair. I called them on the 25.11.21 to find out when the technician is coming out and was told by Dominique that they couldnt get hold of me. I asked her to check the numbers and it was est that there was a incorrect digit in the number they had given and that they only supplied Defy with one if the 2 numbers I gave them. She promised to follow up but 2 days went by and no call back from Dominique or Defy. I then went into the store on the 29.11.22 and Michael checked my repair log and told me it was closed. I told him that I want an answer the next day about when they will come out and again no one called back. After numerous calls with branch managers and other customer service ppl, I called Defy repair services and they informed me that they do not have a repair logged for me. At this point I am fuming and ready to dump the machine at their store. My husband takes over and speaks to Suzanon the 5.12.21 and she confirms that their is no repair logged and then logs it once again. No call back the issuing days to say when defy will come out. I end up calling defy myself again and am told my machine is out of warrantee and id have to pay a call out fee 1st. Im not happy with this and call defy's service manager who says he will honour the repair since it was initially logged on the 5.11.21 before the warrantee lapsed.
To date Hifi has not followed up. I logged a complain against the store today and got a call from them saying how they have done everything they could to get this sorted. She said that defy notified them that I would need to pay for the repair because my warrantee has lapsed. What a joke... how have they done everything to help sort out the problem if they havent even called to inform me I need to pay for the repair. I cant believe they have the audacity to say they did everything they could when a month and a half later I am still waiting for the machine to be fixed.

Good day,
I have lodged the below complaint 6 days ago and still have not received any feedback on my product purchased.
I have purchased a Connex Swiftbook on 27 March 2021. I experienced issues with Laptop not connecting to the internet and took the Laptop back to Hifi Corp Cornubia on 13 November 2021 which was booked in for repairs. I went to the store on 8 December 2021 to enquire with the store on the progress on the laptop and was told it is still with the supplier. I received a call yesterday 13 December 2021 to inform me that my laptop was repaired and I can collect it from the store. I went to the store today 14 December 2021 only to test the laptop and the laptop was still not connecting to the internet. I spend over 45 mins in the store. The store staff Thembi tried her best to assist me, making phone calls upon phone calls. Only for her to contact Fabian from SMD (I think that's your supplier) to be told that the software was updated on the Laptop and when she asked about the fault the Laptop was booked in for he did not know what she was talking about, she told him the fault was recorded on the repair document. He told her to book the laptop in again which I refused as this laptop was already booked in for over a month and to be without a laptop for another month is just not fair upon me. He then said he is sending through a replacement unit. Now this is where I have a problem, I have been to the store on 3 occasions for a fault which is not mine, now you want me to come in back to the to pick a new Laptop on a separate occasions, who is bearing the cost of me coming in on multiple occasions for this (the price of fuel is ridiculously high and also my time involved). I requested for the Store Manager (which I requested 3 time before and she never came to assist me, as she was busy in the stockroom), I told her I did not buy the laptop from the supplier, I purchased this laptop from Hifi Corp and you guys need to assist me and offer me the after service I deserve as a customer of you, if this is the case we all can go directly to the supplier to purchase a laptop and there won't be a need to purchase an item from you as Hifi Corp do not value their customers and offer them the best possible service. She then quotes the CPA and tells me that is according to the CPA. So I asked her where is the CPA when my Laptop was booked in for over a month and it is still not repaired and Hifi Corp is not assisting me as their customer and keeps on referring me to your supplier, so I need to ask the question, where I did purchase this laptop from, I do understand that suppliers bear the warranty for an item but this laptop was purchased from Hifi Corp and I am a customer of Hifi Corp and not the supplier. She was adamant in saying there's is nothing she can do and she walked away, (please check your cctv camera for reference here). Honestly speaking she does not know the correct and proper way of speaking and treating a customer as she walked away from our conversation. She could have offered me a new laptop and when the supplier sends the replacement laptop she can replace the stock, simple I would have been satisfied, but she offered no assistance other than quote the CPA. I referred this matter to Hifi Corp customer service ref no. [protected] still awaiting feedback.

I'm so disappointed at Hifi Corp. I have never had such a bad experience with them. The call Center has been really amazing and thank you.

I ordered from them on the 26th November. Last week Wednesday I received an sms from them saying will deliver on the 3rd December. I even took a day off. No sign from them not even communication. It now over 7 working days and still no communication.

Please assist...

My complaint is for the HIFI Corp online service. My husband purchased a TV on 26 November 2021 using my TV license number. We received an email on 3 December 2021 from HiFi Corp to say "We're pleased to let you know that your order has been picked, packed and is reserved" with a order number to track. When I try to track the order, it tells me "Sorry we could not find order. Please check details and try again". I called the call centre (which rings for at least 30 mins before it is answered every time). Eventually I got through and we stated our issue. We were given the email addresses for Anele Ngwenye, Susan Mostert, Beniter Mkhabela and Katlego Nkadimeng but none of them reply. We were informed that there was an issue with the order as the person who purchased the TV (my husband) had a different ID number as the TV license holder (me). We asked them what steps to follow to correct this and they didn't reply. We emailed a follow up and they didn't reply. We called to the call centre again and spoke to Sindy Sibisi who said she would escalate it and someone would contact us. We are still waiting. I called this morning and spoke to another call centre agent who informed me he would escalate it. From his side he could see no escalation from anyone else prior. This is now really frustrating. According to him, the order is on hold due to no stock. Now what is getting on my last nerve is that first it was the TV license issue which we asked guidance for on how to fix. No guidance was received. Then we escalate it and there is no response. No response to emails. No response to any call requests or emails. Then we hear today there is no stock. So now we hear there is no stock of the item. We didn't even get notified of this. Is this how you treat customers? My goodness, I must say this service is beyond pathetic. I would never have expected this from such a reputable company and I am bitterly disappointed. The TV we purchased was very expensive and we have been customers here for years. If this matter is not handled in a satisfactory manner I will surely be reporting this company!

I have been having a problem with a laptop that I bought at Hi Fi Corp and I was given a complaint reference number [protected] saying I will receive a call its been a month without any call. I indicated that I cannot be bringing the laptop every term as my kids uses it as they are doing home schooling and this laptop only last 5 minutes even being fully charged it goes off.

I brought it around June as I had a problem with it since March but could not bring it as I was told it takes 21 days to be fixed and I cannot afford to let my son not attend school. so again the laptop was fixed but still giving me the same problem.

can someone please contact me [protected]