HiFi
Reviews and Complaints

I'm in disbelief right now. I ordered for my cousin a TV, sound bar and a Dstv Explora online on the 30th on Nov. The payment went through immediately. Today at 9 am, 1st Dec I get a call from (JD Group Office Sekele 011 408 0200) a kind consultant whom I believe did everything in her power to help me. She told me that I cannot get the TV cause my license is in arrears, which I understand fully. She offered to call back which she did and told me that they can refund me but it would take 14 days.
So I ask for a refund so I can ask my partner to purchase for me as their price deal ends today. She then referred me to her manager who told me that there isn't anything they can do.
Refunds take 14 days. She says to me there isn't anything she can do my license is not paid and I should have a lovely day..just like that.
So I call the complaints number 0860459459. The lady I spoke to was very rude and sarcastic. As I'm speaking to her, she sounds bored, no customer centricity at all. As someone who has been in the customer service industry for years, it really got me sad. So I explain myself anyway and ask her for help. The response I got is the refund is 10 days.
I explain to her I need my funds reversed immediately so I can get my partner to do the transactions. She cuts me off by saying 'no no no no I should call Monday. So am asking her what's the purpose of the complaints department if I cannot complain. She shouts at me "hey hey hey don't shout" then hangs up. Since morning calling their complaints with my money to get my money back from you then a super complaints consultant shouts at me and hangs up. The nerve of being so incompetent and rude at the same time. That got me pissed off for someone who's s sleepy on the job, bored by their position and decide to get us bored as well. Am highly irritated right now by the poor process and the poor service I received from the so called manager and the complaints agent.
Shouldn't they reject my order before taking the funds? There's no where in my order where they state that they'll take the funds and if my license is not valid then they'll decline later after taking my money..and refund 14 days later.
Is it because they've too many customers to treat 1 well and with respect?
Companies really need to make sure they hire stuff that is competent and customer centric. What you promise is not what you deliver.. Improve your online service don't take peoples money if you can't deliver.
Those incompetent exhausted agents you keep hiring will be the end of your existence someday.. Poor poor service. Keep on dragging your name to the ground. This is just not the way to treat the customers you're supposed to service well and fully.. No customer centricity, no respect not fit to be a complaints consultant

Hi.
So frustrating.
Called the hifi Corp call centre. Spoke to Brandon. Explained to him about my Hisense 50 inch smart TV that was purchased only last year. The screen is blue & no picture can be viewed. Says the closest branch will have their repair centre guy yo come view the tv & take it from there.
Brandon transferred me to the South Gate branch.
An lady who sounded bored & half asleep (I regret not asking her name) answered saying she will transfer me to customer care after I explained my tv situation to her. I hear a beeping sound & call drops.
Pathetic service.
Pathetic customer service HiFi corp! Come on! We purchase from you with understanding that customer service is important but you have pathetic employees who are useless! Please assist asap as my television needs to he seen to.
Thank you.

I brought a TV at Hifi Corp on the 23/10/2019 that is still under warranty as it was not giving a picture. I was told that the waiting period is up to 21 days. On day 25 I called them to find out what could be a delay ad I have not heard from them yet. I was advised that someone will return my call immediately and they even took my number, after 24 hours as I was still not contacted as promised I took initiative to call out of my precious time and was asked to hold while they find out who supposed to call me back, to my surprise a call was put down on my ear as I was holding and no one even bothered to call me back. I then concluded on my side that they hung up intentionally. I disappointed and dissatisfied with a service I received from the Jabulani mall branch.

Pathetic Service From both Hifi - Corp after the Unit Stopped Working

I bought an sound system in July at HiFi corp. Within 3 weeks the device could on switch on. After an hour of, I gave up returned it to the shop booked it in and when they tested it, it worked.
After 3 weeks the again on the 30th of September it stopped working recorded a video, the whole week I would test the device and would not switch on.
on the 5th of October I took it back to HiFi corp and they booked it in, tested it and sent it to Sony.
We were promised that sony replies within 2-7 days and no one called for 3 weeks. On the 26th of October went back and only to be told that the device is working and that it was due to customer negligence that it was not working.
We refused to take it back due to that report and the fact that it was tested and did not work even at the shop. how could that be negligence.
I told them I would not take it back and would only accept a different device since this is the second time this has happened. Now we are being forced to take that device as she said what are they going to do with that current device.
Then she calls me yesterday saying that I as the client I need to call Head Office and Sony.
How do you write customer negligence on a report when the same device did not work at my place and at the shop. And how did it come to work at Sony. If that is negligence what signs are there on the device, damage water spillage as that would be classified as negligence.
She even started raising her voice at me saying that I have to take the device as they wont be able to sell it to someone.
Further more when I tried to reach her on the number she gave me on Whatsapp, she blocked me.

10 Nov 2019:
Went back to the store and the Soundbar was working the folowing happened:
1. The report that I was shown that said customer negligency was not there even it was printed on the the 26th.
2. Was said that it was for the first incident when the unit was sent out.
3. Agreed that they would look into it.

15 Nov 2019:
Received a call saying that the report they have is a No Fault Found and there was never a customer negligency report, which even leaves a lot to be answered.
1. That means I am crazy and I am lying that there was a report that said customer negligency ok.
2. As of 30 September - 05 October 2019, the soundbar was not working at my place and all devices that take power from the same sorce were working.
Took it back to the shop it never worked and was sent to Sony. Then it comes back as a No Faulty Found Report. And I must collect the unit really.
A normal human being would as:
1. It did not work at my place for 5 days.
2. Did not work at the shop, hence sent to Sony.
3. If it had worked at the shop why was it sent to Sony
4. Yet came back as a no fault found and I am supposed to just accept that. Is that normal.
5. Is one not supposed to look at the reason why it was sent in and compare against the received report and ask all possible questions a customer would ask?
6. Or I do not care its not mine take your unit and go.
18 Nov
Got an SMS saying that issue resolved and if I am not satisfied then I need to call [protected] which I did and the lady on the other side of the line told me I should be happy that the unit is fixed. Regarding the report they cannot do anything and if I am not happy then I need to contact Sony myself and they cannot do anything about it, yet they are happy to stock and sell us products from the supplier.

Please assist I bought a pioneer stereo for my car with a lay buy at Hifi Corporation when I came to settle the amount I owned they told me their that I had to wait for it to be ordered it gonna be two weeks was very disappointed but I waited for it. I went back after two weeks and the manager now is saying their Head Office hasn't supply them with the stock. I'm asking myself now were they selling me something they don't have? The service is extremely poor with a very bad breakdown communication of pointing fingers to their department which I'm not involved with their management technicalities only thing I wants is my radio.

Hi.

I would like to complain about the service I was given at the Hifi Corporation Mamelodi store. I applied for credit on the 02 of November 2019. I bought a Hifi radio, a microwave and an electric iron. I was then approved credit and received a phone call to collect my appliances. I went there on the 06th of November 2019. I then changed my mind and asked the lady if she could redo the credit application because I wanted to cancel the microwave and the electric iron and buy them in cash, then take the Hifi radio only on credit. She first told me it was not possible, I then phoned my daughter and asked her if she could phone the head office to confirm this. She found me back and said it was possible. I then explained to the lady at the store. She was very angry to hear this, she then gave me my bank statement and told me she cannot help me. I then left the store with a broken heart because I was looking forward to this purchase. I am so heartbroken, I really want that Hifi radio before someone buys it. Please assist me.

I bought a 55inch tv from hifi corporation which up to date i've had to take back 3 times for replacement, which is extremely inconvenient cause I have to wait for weeks for the tv to be assessed. Although there's no external damage its just poor quality & factory faults. I don't understand how such a product can be sold to the public, not only do I have to go back to the store on a regular basis to take back the damaged tv, but I also have to remain without a tv for weeks. The worse part for me is buying something and not being able to use it because its always in for repairs. Now I have to wait for the tv I took back, just to receive another tv that will last a month or 2. This is truly inconvenient.

Good day
I purchased a hi-sense dishwasher on the 1/10/2019 at kimberley hi-fi corp they didn't have stock an was suppose to get from welkom the manager said it will take 3 weeks. After the 3 weeks passed I called them. The manager said he did order and send an email to the company he is awaiting response. A week passed by I called again then the manager asked what the make of the dishwasher so I said hi sense so he said sorry but he sent the mail to defy. Then one of the ladies that worked there called me saying there is 3 dishwashers on its way from cape town they not sure when it will be arriving. Then monday 01/11/2019 my husband goes an the manager very arrogant and rude saying he is not sure when it will be coming, he will give us a call up to this day no call.

So last year July we bought a lot of appliances from Hi-Fi Corporation, including a fridge, freezer, washing machine, TV and a laptop. This year the TV stopped working for no apparent reason so we spoke to the branch we bought it at (Festival Mall) and asked them if we could take it to Carnival Mall's branch as we moved. (This is after numerous emails was sent to Hi-Fi corps customer care email with no response) They said yes. We are still paying everything of and have never missed a payment we have even bought some more stuff from Hi-Fi corp this year. Anyway we went to carnival mall and the guy at customer services was so nice until we had to talk to the lady who was working there who just told us that there isn't a warranty on the television anymore and that if they book it to fix it we have to pay cash as we did not take an extended warranty (Might i ad that no one even asked if we wanted an extended warranty when we purchased it, but they were quick to make sure that they got the sale). So what that says is if you buy something from Hi-Fi corp you must know it wont last long and that they also will not fix it for you. So we have to pay for a television that doesn't work for the next 13 months. The other problem is the tablets we bought for our kids the first one didn't even come on so had to go back and exchange it and the second one lasted 2 weeks and again it doesn't work. The lady at carnival mall didn't even want to help us with the tablet after the terrible service we received from her. We are extremely disappointed in all of this as we had to take of from work to be able to take the television and tablet in!

On the 25 of nov I went to hifi corp the one in president hyper at vaal triangle to go buy a (laptop, mouse, backpack and a printer) cash that was on sale for r5000 they told me its out of stock and I should pay cash then they will make a special order and it will take up to 2 days still today I have not hear from them I tried calling on thurday and they told me that I should not call again they will call me and I also requested for a refund but said I dhiuld wait for clients who are goin to buy for cash then thats when I will get my money I mean this simply means if clients dont buy with cash I am not goin 2 get my money because it does not look like hifi corp cares for their customers at all

I did an online purchase. It's been 4 days and the order has just been processed. Nothing more. And there's no valid excuse as to why that is the case. No response on email too.

Friendly advice: Don't buy online from them as they are known for their bad service and making clients wait for weeks for their items. The same for when you cancel your order.

I purchased a Defy 600mm hob, oven and cookerhood set as well as a KIC chest freezer online on the 25 October 2019 (order no [protected]). I paid for the goods on order and received a confirmation email that all was in order and the goods will be delivered to m.
I still have not received by items and when I called the toll free number today, I was told there was no stock of the goods and they didn't know when the goods will be in stock again. My mum is renovating her kitchen and everything is on hold as these items are required for them to proceed with the work.
Furthermore, HIFI corporations email addresses are invalid and emails just bounce back. I demand a full refund of my money urgently so I can purchase the goods from a reputable company

Vanitha Ramiah

My first problem would be the sales person who added extended warranty to my account after i numerous times said i dont want it. That caused me to go back to the store again so that they can re-submit my application. Finally after a week that was sorted. Then the sale person calls to say the delivery person will drop today and also my stove does not come with a plug and i will need to get a technician and all new stoves dont come with plugs. I could not understand why he only told me at that stage there was no plug. I then went during my lunch break to check out the prices for a plug. After asking around i also found out that this was not the case. I got my stove and saw there was no cable and plug while the sales person only told me about a plug. Now i sit with a new stove which i cannot use and will need to pay a technician for labour and parts. Why didnt the sales person tell me this when we were at the stove section and while trying to convince me to take a more expensive stove. people expect new thing to work. I cannot have a new stove which i still need fork out more money for it to work. The delivery slip also showed R3000 for the stove however in store it around R2600 or R2700. so now im confused. If i was told from the start i wouldve left the stove and bought it somewhere else where i can just start using

I took my microwave in for repairs to hi fi corp. I collect the microwave when it was repaired. It was bubble wrapped. When I got home there was no microwave plate in it. I have been calling for several days and unable to get through to them. Now I have a microwave that is repaired, but I can't use it. I have to drive all the way back to there to collect a freekin plate. That was suppose to be in the microwave when I collected it. I called head office they keep putting me through to the hi fi corp in promenade after I keep telling them I tried calling the branch. Seriously... Bad service

My account was paid in full on the 31/08/2019

Days before i called in to ask for a settlement letter and the money was deducted on time and in full

After a month im being told that I owe them money and i wasnt told about any other outstanding fee, no sms, no phone calls, no emails to let me know

So i dont know if you think im supposed to smell it if something is wrong or if i have outstanding payments

You can not call me after a omtnh and expect me to pay, I WILL NOT PAY FOR ANYTHING I WASNT TOLD ABOUT, NOT TO MENTION WARNED ABOUT THIS.

IM UNHAPPY AND UPSET, WHICH MEANS I AM NOT, EVER EVER BUYING OR REFERRING ANYONE TO HIFI CORP!

Kwena Tlhako
[protected]
[protected]
Acc:[protected]
Date of incident :14/10/2019

I experienced issues from the get go! The service is appalling. After having placed my order online and making an EFT payment I waited to get feedback on my order, a few days went by and my order was "placed" I then decided to go on their web chat to track my order and I was told that they are awaiting payment first before they can process my order like wow(how do you provide me with an order number if I've not actually paid for the order?) I then decided to call in as the wanted proof of payment, I emailed them my bank statement and guess what ? (that's not the proof they wanted I mean what else do you want from me?) I was then told I needed to provide them with a deposit slip (which my bank does no longer provide) luckily they provided me with a written statement saying that I have paid in a certain amount to a specific account... Now, cherry on top!
I placed an order of the Pack and Sansui mini oven back on the 29 August and was advised that my order has been split because they are out of stock for my Lifestyle Pack so they will send me the mini oven and refund me back my money and this was about 2 weeks of web chats and calls to their incompetent staff. I received my mini oven and my cash back THEN boom! A week later they deliver the lifestyle Pack which they were out of stock with, after that I received calls after calls after calls telling me that I need to return the package or someone will come pick it up and bare in mine I was not called even once to let me know that it was even coming. That's the other thing, the delivery guys don't even call you when they are coming or at least give you an estimated time of delivery. I gave back the lifestyle pack and was happy to have Hi-fi Corp off my neck, now again yesterday I received an email of an invoice for the same damn lifestyle pack dated the 10.10.2019 (I'll see if they won't drop off another package then start harassing me to give it back as if I asked for it) It was my first time using your service and I will NEVER again and I will not recommend anyone else to use it.

I purchased a washing machine, online, with the "click and collect" option.
Nowhere was it explained that it will only be delivered in 14 days. VERY fast to take the money!
I needed a washing machine there and then and went to a HiFi Corporation store and purchased one.
The store manager wouldn't accept that I had paid online for a washing machine and I had to fork out additional money to get one.
Zero response from e-commerce division except, "we will let you know".
Considering laying a theft and fraud charge against them.
Then perhaps they'll wake up and respond.

We bought a Hisense U962 phone from Hifi Corp in Polokwane. (28/09/2019) I updated the android OS and switched off all unnecessary applications (GPS, ect.) The battery life of the phone after a week went down to 6 hours after full charge. No phone calls, no web browsing during the 6 hours, which is unacceptable. We took the phone back after 9 days (07/10/2019) and I factory reset the phone to wipe our data off. The staff told us they couldn't replace it because it was past 7 days but none of the staff told us we only had 7 days when we bought the phone. On the slip it indicated 14 days. They said they could only send it for "repairs". So we gave them the phone so they could check it, they said they can't check it because it needs wi-fi and they don't have wi-fi. Terrible service, terrible product. We took the phone back from them, now they have lost a customer permanently, I will never buy anything there again.

I made a purchase of a fridge and microwave on the 27th of September 2019 and effected an immediate payment same day and ever since my nightmare hasn't ended but only beginning, I've spoken to numerous call center agents and all have promised that they will log a complaint on my behalf and also get back to me and thus far no call have been made to me, in the meantime no goods and payment has been made, your lack of service and commitment to your clients is appalling, I wonder how this brand is still in existence at the way business is conducted, how do you expect customers to keep flooding in when no service is rendered, how do you get to be compared with the likes of game, dion etc and to be taken serious when you yourselves don't take yourselves seriously?like really now.catch a wake up call, your website is undated with bad since than good service, I would worry cause that is bad for business.