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CB Online Shopping HiFi i'm complaining about the terrible service that I have received
HiFi

HiFi review: i'm complaining about the terrible service that I have received

K
Author of the review
1:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

On the 28th November 2019, I went to the beach store to buy a fan that I saw advertised, As I entered the store it was absolutely busy. So I waited for some time, for someone to help me. I waited about 10 minutes & the staff noticed me but didn't ask if I needed help. So I went to the cash desk asking for help, they sent a guy to help me, has there was no stock left of the fan but the display one, so I asked if it was possible for them to please pack the display one they guy said okay. on waiting for over 15mins for the guy to bring it I see him helping someone else, then he says someone else is going to help me, this guy brings the bubble wrap & wrap the fan standing for me to take it like that in such a rude way, I then decided that I will go in the line to the cash desk for them to help me source one, In that line there was only 1 cashier, & Customers standing an complaining it was so terrible. I finally reach the cashier where the guy named Yaseen help me to source one, he apologized for the inconvenience caused, but I don't understand how you'll employ managers like that, how can you put staff off on a busy period like that, A day before black Friday!, No management skills what so ever!. I am still waiting for the store to call me back for the item as I paid for it, I will never shop again in Hi-fi Corp, such pathetic service and will never recommend the store to anyone!.

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  1. HiFi Contacts

  2. HiFi phone numbers
    +27 860 459 459
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    16%
    Confidence score
    Goods shipped in error /Incorrect goods delivered
    +27 860 495 495
    +27 860 495 495
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    41%
    Confidence score
    Damaged Goods delivered
    +27 861 117 775
    +27 861 117 775
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    8%
    Confidence score
    JD Lay-By Customer Care
    +27 127 613 000
    +27 127 613 000
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    National Consumer Commission
    +27 860 000 272
    +27 860 000 272
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    Consumer Goods and Services Ombud
    +27 117 186 197
    +27 117 186 197
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    Head Office
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  3. HiFi emails
  4. HiFi address
    27 Stiemens Street, Braamfontein, Johannesburg, 2018, South Africa
  5. HiFi social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
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HiFi Category
HiFi is ranked 303 among 1606 companies in the Online Shopping category
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