Hims & Hers review: Hers prescription service

I signed up for a weight loss prescription service. Everything well in the beginning and a doctor checked in on how my progress was going in the first month. After that, I never received any check ins at all. My medications started to make me feel nauseous but I knew it was just for 5 months. After 5 months, my credit card was automatically charged for another 5 month subscription, without any warning. I wasn’t given a heads up to confirm that I still wanted the prescription. And even more concerning, a doctor didn’t even check in with me to see if my medication and dosage was even still working or if I had any adverse effects. When my card was charged, I attempted to cancel the upcoming service but there isn’t any contact information. I reached out via message within 30 minutes of being charged. My prescription wasn’t yet filled. A customer service rep got back to me several hours later and told me that since it was already being processed (yet still hadn’t been filled) I couldn’t cancel and recommended that I discard the medication when I receive it. When I pushed back to say that it hadn’t even been shipped, let alone filled, they did not care.

This practice is extremely concerning. Why would an additional 5 month prescription plan be authorized without communication with the patient and even doctor check-in. The company is very misleading and seems to only want money instead of actually caring about customer health.